Business Analyst works with internal functions to help them improve their processes and decisions. Conduct research and analysis to come up with solutions to business problems and help to introduce these to Silvermine. KEY RESPONSIBILITIES: Data Analysis and Reporting: Analyse complex data sets to identify trends, patterns, and insights. Develop and automate reports using Power BI and Google Sheets to support data-driven decision-making. Database Management: Understand and manage database structures in MySQL and SQL Server. Ensure data integrity and accuracy in reporting and analytics. Predictive Analytics: Utilise statistical methods and predictive models to forecast future trends and outcomes based on historical data. Dashboard Creation and Visualisation: Demonstrate expertise in Power BI or Tableau for creating insightful dashboards and visualisations. Integrate various data sources into Power BI to build and automate interactive dashboards. Platform Expertise: Leverage Google Analytics 4, Google Ads, and Microsoft Ads to track performance metrics and derive actionable insights. Report Automation: Automate the generation and distribution of reports to enhance efficiency and accuracy in business operations. Collaboration: Work closely with cross-functional teams including product management, data engineering, marketing, and finance to understand their needs and provide actionable insights. Tool Utilisation: Utilise Python for data manipulation and analysis. Manage data storage and retrieval in AWS S3. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: Bachelor’s degree in business administration, Finance, Data Science, Computer Science, or a related field. A master’s degree is a plus. 5-7 years of experience as a Business Analyst or similar role, preferably in a SaaS product-based company Proficiency in MySQL, SQL Server, Python, Power BI, Google Sheets, and AWS S3. Strong understanding of database structure, data analytics, and predictive analytics. Experience with Google Analytics 4, Google Ads, and Microsoft Ads. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore Show more Show less
About the Role :- We are seeking a highly skilled and motivated Product Analyst to join our dynamic team. In this role, you will collaborate with cross-functional teams across diverse geographies to drive impactful product decisions. As a Product Analyst, your primary responsibility will be to analyze use behavior, identify key trends, and provide actionable insights to optimize our product offerings. You expertise in data analysis and a user-centric approach will play a critical role in enhancing the overall user experience. You will also work closely with product managers, engineers, and designers to ensure that data-driven decisions are at the forefront of our product development process. By leveraging data, you will help shape the future of our products, ensuring that they meet user needs and contribute to business success. This is an exciting opportunity to make a tangible impact and drive growth for both our users and the company. Core Responsibilities:- Analyze user journeys, trends, conversion funnels, and website performance to identify key opportunities for optimization. Conduct A/B testing and other experiments to help guide product and design decisions based on solid data insights. Define, track, and report on key product KPIs, providing actionable recommendations to stakeholders. Utilize Google Analytics to monitor user behavior, track funnels, and analyze data at the device and browser level. Collaborate with cross-functional teams, including product managers, engineers, and designers, to optimize product features and enhance user experience. Develop and maintain dashboards and reports using tools such as SQL, Python, R, Tableau, or Power BI. Effectively communicate findings and insights through data storytelling to technical and non-technical stakeholders. Work with data teams to ensure data integrity and availability for analysis and reporting. Desired Qualifications :- Graduation in a similar field. Masters is a plus. 2-4 years of relevant experience Strong skills in SQL and Excel for analyzing and manipulating data. Experience with Google Analytics, Google Tag Manager, and other analytics tools. Proficiency in data visualization tools like Power BI, Tableau, or Looker. Solid understanding of statistical analysis and methods for interpreting complex datasets. Experience with A/B testing, experiment design, and hypothesis testing. Strong communication skills with the ability to present data insights clearly to both technical and non-technical stakeholders. Familiarity with databases and an understanding of data infrastructure is an added advantage. Perks of Joining :- Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. Impactful Role: Shape product decisions and enhance user experiences with data-driven insights. Growth Opportunities: Learn and grow professionally in a fast-paced, collaborative environment. Supportive Culture: Work with a team that values teamwork, mentorship, and professional development. Work-Life Balance: Hybrid working model Enjoy flexibility and a healthy balance between personal and professional life. Competitive Benefits: Access comprehensive health, retirement, and other benefits to support your well-being. Rewards and Recognitions: Demonstrate true dedication and be rewarded with annual bonuses and spot awards Company Background:- Silvermine Group is a 15 years old SaaS Company that's building E-commerce, SaaS companies in the cloud for the US market and helping companies bring offline processes online, saving time and money. We bring modern Internet software to main streets across America. Since our founding over a decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customer’s interests first. Software Product offering from Silvermine Group eform2290 and emcs150 Company URL: https://www.silverminegroup.com/ Show more Show less
As a Project Manager, you will be responsible for overseeing the planning, implementation, and tracking of specific projects. As a project management team member, you will be responsible for overseeing the successful delivery of projects, from initiation to completion. You will collaborate with cross-functional teams to ensure projects are completed on time and to the desired quality standards. This role requires strong leadership, organizational skills, and the ability to adapt to changing project requirements. This position is ideal for someone who enjoys working at a company with both the culture and energy of a start-up as well as the competitive advantages and financial stability of a market leader. KEY RESPONSIBILITIES: Project Planning & Execution : Define project scope, goals, and deliverables in collaboration with managers and stakeholders. Develop detailed project plans, including timelines, milestones, resources. Risk Management : Identify potential risks and issues early in the project lifecycle. Develop and implement mitigation plans to minimize project risks and resolve challenges efficiently. Stakeholder Management : Serve as the main point of contact between the project team and stakeholders. Provide regular updates on project progress and performance to internal and external stakeholders. Quality Control : Ensure that all project deliverables meet quality standards and align with the project’s objectives. Project Monitoring & Reporting : Track project milestones and deliverables. Create and deliver regular status reports, including progress, issues, and outcomes, to key stakeholders. Process Improvement : Continuously improve project management processes and tools. Provide feedback on team performance and areas for improvement. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: Education : Bachelor’s degree in computer science, Software Engineering, or a related field (master’s degree is a plus). Experience : 3-5 years of proven experience in project management, preferably in software industry. Certifications : PMP (Project Management Professional) or CSM certification is preferred. Leadership Skills : Strong leadership capabilities with experience managing diverse, cross-functional teams. Project Management Tools : Proficiency with project management software (e.g., Microsoft Project, Jira, Trello, Asana, etc.). Communication : Excellent verbal and written communication skills with the ability to communicate effectively at all levels of the organization. Problem Solving : Strong analytical and problem-solving abilities to identify issues and develop actionable solutions. Organizational Skills : Exceptional organizational and multitasking abilities with keen attention to detail. Experience with Agile Methodologies : Familiarity with Agile project management methods and frameworks (Scrum, Kanban). Leadership Development : Experience in mentoring and developing junior project managers or team members. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore Show more Show less
About the Role: We’re looking for a Senior Product Manager to take ownership of one or more of our core product lines. You’ll shape product vision, drive execution, and work cross-functionally with engineering, design, marketing, and customer support to deliver impactful solutions. You’ll also lead junior product managers and collaborate closely with leadership to define future product strategy KEY RESPONSIBILITIES: Drive Product Strategy & Execution: Own the product roadmap and long-term vision across one or more products. Align stakeholder priorities with business goals, user needs, and market opportunities. Lead Multi-Product Initiatives: Collaborate across product lines to identify synergies, common platform capabilities, or cross-product user flows that improve experience and efficiency. Customer-Centric Development: Conduct qualitative and quantitative research to understand customer pain points. Translate insights into clear product requirements and validate them through experiments and iterative releases. Data-Informed Decisions: Use product analytics tools to measure adoption, funnel performance, retention, and customer satisfaction metrics. Define and monitor KPIs. Team & Process Management: Mentor and guide junior PMs and cross-functional contributors. Improve product development processes, from ideation through delivery and iteration. Collaborate for Impact: Work closely with design and engineering to ship intuitive and reliable features. Align with marketing and support to ensure go-to-market readiness, adoption, and feedback loops. Manage Stakeholders: Communicate product plans and progress to executive leadership, sales, and operations. Balance trade-offs between user value, tech feasibility, and business outcomes. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: 6–10 years of total experience, with 4–6+ years in product management roles. Proven success in launching and scaling web-based B2B or B2C products, ideally in regulated or complex domains. Strong analytical mindset and experience with product analytics and data tools. Ability to handle ambiguity and prioritize ruthlessly in fast-paced environments. Excellent communication, collaboration, and stakeholder management skills. Experience working with cross-functional teams and agile development cycles. Hands-on experience with market research, A/B testing, and product experimentation. Technical fluency or prior experience working closely with engineering teams. Previous experience mentoring junior PMs or leading product pods is a strong plus PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore
About the Role: As the Analytics Manager, you will oversee the end-to-end delivery of insights across Silvermine's product suite — including eForm2290, eMCS150, and Truckopedia. You'll lead a multidisciplinary team, define the analytics roadmap, and establish robust data practices that inform strategic and tactical decisions. KEY RESPONSIBILITIES: Lead and mentor a cross-functional analytics team supporting product, business, marketing, and CX. Collaborate with functional leads to align analytics projects with business OKRs. Own and evolve the KPI frameworks for products and business performance. Ensure high quality and consistency of dashboards and reports. Coach and manage a team of analysts, fostering growth and delivery excellence. Drive adoption of analytics tools and self-serve capabilities within departments. Translate business problems into data-driven solutions. Drive analytics roadmap, improve data governance, and coordinate with Data Engineering. Represent analytics in leadership meetings and decision-making forums. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: 8+ years of analytics experience with at least 2 years in a managerial/lead role. Proficiency in SQL, Python, Power BI/Tableau/Metabase, GA4/Any other web analytics tools. Experience with web analytics and A/B testing frameworks. Understanding of marketing attribution and user segmentation. Exposure to data governance and quality checks. Familiarity with compliance, SaaS, or transactional web products is a strong plus. Strong communication skills, business acumen, and stakeholder management. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore
Business Analyst work with internal functions to help them improve their processes and decisions. Conduct research and analysis to come up with solutions to business problems and help to introduce these to Silvermine. KEY RESPONSIBILITIES: Data Analysis and Reporting: Analyze complex data sets to identify trends, patterns, and insights. Develop and automate reports using Power BI and Google Sheets to support data-driven decision-making. Database Management: Understand database structures in MySQL and SQL Server. Ensure data integrity and accuracy in reporting and analytics. Predictive Analytics: Utilize statistical methods and predictive models to forecast future trends and outcomes based on historical data. Dashboard Creation and Visualization: Demonstrate expertise in Power BI or Tableau for creating insightful dashboards and visualizations. Integrate various data sources into Power BI to build and automate interactive dashboards. Platform Expertise: Leverage Google Analytics 4, Google Ads, and Microsoft Ads to track performance metrics and derive actionable insights. Report Automation: Automate the generation and distribution of reports to enhance efficiency and accuracy in business operations. Collaboration: Work closely with cross-functional teams including product management, data engineering, marketing, and finance to understand their needs and provide actionable insights. Tool Utilization: Utilize Python for data manipulation and analysis. Manage data storage and retrieval in AWS S3. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: Bachelor’s degree in Business Administration, Finance, Data Science, Computer Science, or a related field. A master’s degree is a plus. 2-4 years of experience as a Business Analyst or similar role, preferably in a SaaS product-based company Proficiency in MySQL, SQL Server, Python, Power BI, Google Sheets, and AWS S3. Strong understanding of database structure, data analytics, and predictive analytics. Experience with Google Analytics 4, Google Ads, and Microsoft Ads. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. About Us Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore
About the Role: As the Analytics Manager, you will oversee the end-to-end delivery of insights across Silvermine's product suite — including eForm2290, eMCS150, and Truckopedia. You'll lead a multidisciplinary team, define the analytics roadmap, and establish robust data practices that inform strategic and tactical decisions. KEY RESPONSIBILITIES: Lead and mentor a cross-functional analytics team supporting product, business, marketing, and CX. Collaborate with functional leads to align analytics projects with business OKRs. Own and evolve the KPI frameworks for products and business performance. Ensure high quality and consistency of dashboards and reports. Coach and manage a team of analysts, fostering growth and delivery excellence. Drive adoption of analytics tools and self-serve capabilities within departments. Translate business problems into data-driven solutions. Drive analytics roadmap, improve data governance, and coordinate with Data Engineering. Represent analytics in leadership meetings and decision-making forums. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: 8-10 years of analytics experience with at least 2 years in a managerial/lead role. Proficiency in SQL, Python, Power BI/Tableau/Metabase, GA4/Any other web analytics tools. Experience with web analytics and A/B testing frameworks. Understanding of marketing attribution and user segmentation. Exposure to data governance and quality checks. Familiarity with compliance, SaaS, or transactional web products is a strong plus. Strong communication skills, business acumen, and stakeholder management. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore
Job Summary: We are looking for dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process. The ideal candidate will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction through effective communication and problem-solving skills. Key Responsibilities: Handle inbound and Outbound calls from international customers and provide accurate and timely resolutions. Address customer inquiries, complaints, and service requests in a professional and courteous manner. Assist customers with product information, billing issues, account updates, and troubleshooting. Maintain detailed records of customer interactions, ensuring proper documentation in the CRM system. Follow company policies and guidelines to ensure service quality and compliance. Work towards achieving customer satisfaction & first-call resolution. Collaborate with internal teams to escalate unresolved issues and provide feedback for service improvements. Stay updated with product knowledge, company policies, and process changes. Key Requirements: Education: High school diploma or equivalent; Bachelor's degree preferred. Experience: 1-5 years of experience in a customer service or international voice process role preferred. Excellent Communication Skills: Strong verbal and written communication skills in English. Customer-Oriented: Ability to empathize with customers, actively listen, and provide effective solutions. Problem-Solving Skills: Quick thinking and ability to handle customer concerns efficiently. Tech-Savvy: Basic knowledge of CRM tools, MS Office, and troubleshooting skills. Flexibility: Willingness to work in rotational shifts, including nights, weekends, and holidays. Team Player: Strong collaboration and multi-tasking abilities. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore
We are seeking dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process. As a Customer Service Representative, you will handle inbound and outbound calls from international customers, providing accurate and timely resolutions while ensuring customer satisfaction through effective communication and problem-solving skills. You will address customer inquiries, complaints, and service requests professionally and courteously, assisting with product information, billing issues, account updates, and troubleshooting. It is crucial to maintain detailed records of customer interactions in the CRM system and adhere to company policies and guidelines to ensure service quality and compliance. Striving for customer satisfaction and first-call resolution is essential in this role. Key Requirements: - Education: High school diploma or equivalent; Bachelor's degree preferred. - Experience: 1-5 years in customer service or international voice process role preferred. - Excellent Communication Skills: Strong verbal and written communication skills in English. - Customer-Oriented: Ability to empathize, actively listen, and provide effective solutions. - Problem-Solving Skills: Quick thinking and efficient handling of customer concerns. - Tech-Savvy: Basic knowledge of CRM tools, MS Office, and troubleshooting skills. - Flexibility: Willingness to work in rotational shifts, including nights, weekends, and holidays. - Team Player: Strong collaboration and multitasking abilities. As part of our team, you will benefit from the supportive culture that values teamwork, mentorship, and professional development. We offer top-notch employee experiences, training programs, and incentivize team growth. Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are integral to our company culture. You will have the opportunity to contribute to cutting-edge solutions for e-commerce and SaaS businesses, with the stability of a market leader and the hunger for innovation and growth of a start-up. Additionally, you will play an impactful and broad role in key management decisions, critical marketing strategy, and product and user experience decisions. Growth opportunities abound as you learn and grow in our fast-paced, collaborative environment. Comprehensive insurance for health, life, and personal accident is provided. About Silvermine Group: Silvermine Group is the largest and most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and IRS-certified, assisting over 100,000 customers annually in filing federally required documents accurately, securely, and on time. We pride ourselves on our technology, highly skilled customer support, and relentless focus on product improvement and growth to ensure our customers" equipment stays on the road and their businesses thrive. Apply now at careers@silverminegroup.com to join our team in Bangalore.,
The Marketing Analytics Manager for the MIS function will be responsible for gathering, analyzing, and interpreting marketing performance data to generate insights that drive business growth. You will develop and maintain dashboards, manage marketing databases, and collaborate with cross-functional teams to optimize marketing performance. This role requires expertise in data analytics, reporting, marketing metrics, and MIS tools, with a focus on aligning data insights with marketing goals. You will be responsible for data collection and management, including gathering marketing data from various sources like Google Analytics, CRM systems, social media platforms, email marketing tools, and paid media platforms. Ensuring data integrity and consistency across multiple marketing channels and systems will be a key aspect of your role. Additionally, you will maintain and update a centralized marketing database to provide a single source of truth for marketing performance metrics. You will develop and maintain automated dashboards using tools like Tableau, Power BI, Google Data Studio, or Excel to ensure real-time access to key marketing metrics such as traffic, conversions, ROI, and CAC. Creating reports on marketing performance at different intervals and providing insights into campaign effectiveness, channel performance, and customer behavior will also be part of your responsibilities. You will present data reports and insights to executive leadership, marketing teams, and other stakeholders to inform strategic decisions. Analyzing marketing campaign performance across multiple channels to determine the effectiveness of various tactics and channels will be essential. You will provide insights on key performance metrics like ROMI, CAC, CLV, and lead-to-sales conversion rates and identify trends, patterns, and correlations in the data to uncover actionable insights and optimize marketing strategies. Using historical data and trends, you will support forecasting of marketing performance and budget allocation for future campaigns. Evaluating the impact of marketing spend and resource allocation across different channels to optimize budget efficiency will also be part of your role. You will set up and manage campaign tracking systems to monitor the performance of all marketing initiatives and provide recommendations to improve campaign performance. Collaborating with IT and MIS teams to ensure seamless integration of marketing data into the broader company data infrastructure and working closely with marketing teams to ensure data insights align with campaign objectives will be crucial. Establishing data governance policies and developing best practices for data collection, reporting, and usage across the marketing organization will also be part of your responsibilities. Required Skills and Experience: - 5+ years of experience in marketing analytics, data analysis, or business intelligence with a focus on marketing performance. - Strong proficiency in data visualization and reporting tools like Tableau, Power BI, Google Data Studio, and advanced Excel skills. - Expertise in Google Analytics, Google Tag Manager, and other web analytics platforms. - Familiarity with CRM systems (HubSpot, Salesforce) and email marketing platforms for data extraction and analysis. - Strong understanding of marketing KPIs such as CAC, CLV, ROMI, conversion rates, and other key marketing metrics. - Hands-on experience with attribution models, data segmentation, and campaign tracking. - Excellent communication skills, with the ability to present complex data in a clear and actionable manner. - Experience with SQL, Python, or R for data extraction and analysis is a plus.,
Business Analyst works with internal functions to help them improve their processes and decisions. Conduct research and analysis to come up with solutions to business problems and help to introduce these to Silvermine. KEY RESPONSIBILITIES: Data Analysis and Reporting: Analyse complex data sets to identify trends, patterns, and insights. Develop and automate reports using Power BI and Google Sheets to support data-driven decision-making. Database Management: Understand and manage database structures in MySQL and SQL Server. Ensure data integrity and accuracy in reporting and analytics. Predictive Analytics: Utilise statistical methods and predictive models to forecast future trends and outcomes based on historical data. Dashboard Creation and Visualisation: Demonstrate expertise in Power BI or Tableau for creating insightful dashboards and visualisations. Integrate various data sources into Power BI to build and automate interactive dashboards. Platform Expertise: Leverage Google Analytics 4, Google Ads, and Microsoft Ads to track performance metrics and derive actionable insights. Report Automation: Automate the generation and distribution of reports to enhance efficiency and accuracy in business operations. Collaboration: Work closely with cross-functional teams including product management, data engineering, marketing, and finance to understand their needs and provide actionable insights. Tool Utilisation: Utilise Python for data manipulation and analysis. Manage data storage and retrieval in AWS S3. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: Bachelor’s degree in business administration, Finance, Data Science, Computer Science, or a related field. A master’s degree is a plus. 5-7 years of experience as a Business Analyst or similar role, preferably in a SaaS product-based company Proficiency in MySQL, SQL Server, Python, Power BI, Google Sheets, and AWS S3. Strong understanding of database structure, data analytics, and predictive analytics. Experience with Google Analytics 4, Google Ads, and Microsoft Ads. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore
About the Role: We’re seeking a strategic, creative, and customer-driven Product Marketing Manager to define how our products are positioned, launched, and adopted in the market. You’ll be the glue that connects product, marketing, and sales—turning product features into clear customer value, driving go-to-market strategy, and ensuring every launch serves as the beginning of a compelling product story. This role is perfect for someone who thrives in a fast-paced SaaS environment, loves blending data with storytelling, and has a passion for influencing product direction while enabling teams to succeed in the market. KEY RESPONSIBILITIES: Own Product Marketing Strategy: Lead the planning, execution, and optimization of product launches and feature rollouts in your specific Product Vertical of Group. Ensure alignment across product, marketing, and sales for flawless execution. Create Powerful Messaging: Develop compelling product narratives and positioning that communicate our unique value to our target audiences. Enable Sales Success: Build and maintain sales enablement tools— internal presentations detailing accurate, informative data, competitive profiles/overview, marketing & sales one-pagers—and train the sales and customer service teams to deliver winning conversations and fast conversions. Know the Market Inside Out: Conduct market and competitive research to identify trends, customer needs, and strategic opportunities. Translate insights into actionable marketing strategies. Collaborate on Campaigns & Content: Partner with demand generation and content teams to produce high-impact materials—blogs, webinars, landing pages, email campaigns, and case studies. Close the Feedback Loop: Work closely with product and customer success teams to gather feedback, identify pain points, and enhance product-market fit. Track & Optimize Performance: Monitor launch success, engagement metrics, and content performance. Use data to refine messaging, channels, and tactics. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: Experience: 5–7 years in product marketing for SaaS or e-commerce products. Proven Success: Track record of leading successful go-to-market launches and shaping product positioning. Storytelling Skills: Exceptional written and verbal communication—able to make complex ideas simple and compelling. Cross-Functional Collaboration: Skilled at working with product, marketing, and sales teams to deliver unified strategies. Customer Focus: Ability to translate technical features into clear, customer-centric benefits. Analytical Mindset: Comfortable working with data, tracking KPIs, and making evidence-based decisions. Tool Knowledge: Familiarity with platforms like HubSpot, Salesforce, Google Analytics, or similar. Research Skills: Experience in customer interviews, competitive analysis, and market research. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. A Voice at the Table: Influence major decisions in marketing, product strategy, and user experience. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore
About the Role: Were seeking a strategic, creative, and customer-driven Product Marketing Manager to define how our products are positioned, launched, and adopted in the market. Youll be the glue that connects product, marketing, and salesturning product features into clear customer value, driving go-to-market strategy, and ensuring every launch serves as the beginning of a compelling product story. This role is perfect for someone who thrives in a fast-paced SaaS environment, loves blending data with storytelling, and has a passion for influencing product direction while enabling teams to succeed in the market. KEY RESPONSIBILITIES: Own Product Marketing Strategy: Lead the planning, execution, and optimization of product launches and feature rollouts in your specific Product Vertical of Group. Ensure alignment across product, marketing, and sales for flawless execution. Create Powerful Messaging: Develop compelling product narratives and positioning that communicate our unique value to our target audiences. Enable Sales Success: Build and maintain sales enablement tools internal presentations detailing accurate, informative data, competitive profiles/overview, marketing & sales one-pagersand train the sales and customer service teams to deliver winning conversations and fast conversions. Know the Market Inside Out: Conduct market and competitive research to identify trends, customer needs, and strategic opportunities. Translate insights into actionable marketing strategies. Collaborate on Campaigns & Content: Partner with demand generation and content teams to produce high-impact materialsblogs, webinars, landing pages, email campaigns, and case studies. Close the Feedback Loop: Work closely with product and customer success teams to gather feedback, identify pain points, and enhance product-market fit. Track & Optimize Performance: Monitor launch success, engagement metrics, and content performance. Use data to refine messaging, channels, and tactics. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: Experience: 57 years in product marketing for SaaS or e-commerce products. Proven Success: Track record of leading successful go-to-market launches and shaping product positioning. Storytelling Skills: Exceptional written and verbal communicationable to make complex ideas simple and compelling. Cross-Functional Collaboration: Skilled at working with product, marketing, and sales teams to deliver unified strategies. Customer Focus: Ability to translate technical features into clear, customer-centric benefits. Analytical Mindset: Comfortable working with data, tracking KPIs, and making evidence-based decisions. Tool Knowledge: Familiarity with platforms like HubSpot, Salesforce, Google Analytics, or similar. Research Skills: Experience in customer interviews, competitive analysis, and market research. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. A Voice at the Table: Influence major decisions in marketing, product strategy, and user experience. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : [HIDDEN TEXT] Location: Bangalore Show more Show less
Business Analyst work with internal functions to help them improve their processes and decisions. Conduct research and analysis to come up with solutions to business problems and help to introduce these to Silvermine. KEY RESPONSIBILITIES: Data Analysis and Reporting: Analyze complex data sets to identify trends, patterns, and insights. Develop and automate reports using Power BI and Google Sheets to support data-driven decision-making. Database Management: Understand database structures in MySQL and SQL Server. Ensure data integrity and accuracy in reporting and analytics. Predictive Analytics: Utilize statistical methods and predictive models to forecast future trends and outcomes based on historical data. Dashboard Creation and Visualization: Demonstrate expertise in Power BI or Tableau for creating insightful dashboards and visualizations. Integrate various data sources into Power BI to build and automate interactive dashboards. Platform Expertise: Leverage Google Analytics 4, Google Ads, and Microsoft Ads to track performance metrics and derive actionable insights. Report Automation: Automate the generation and distribution of reports to enhance efficiency and accuracy in business operations. Collaboration: Work closely with cross-functional teams including product management, data engineering, marketing, and finance to understand their needs and provide actionable insights. Tool Utilization: Utilize Python for data manipulation and analysis. Manage data storage and retrieval in AWS S3. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: Bachelor’s degree in Business Administration, Finance, Data Science, Computer Science, or a related field. A master’s degree is a plus. 2-4 years of experience as a Business Analyst or similar role, preferably in a SaaS product-based company Proficiency in MySQL, SQL Server, Python, Power BI, Google Sheets, and AWS S3. Strong understanding of database structure, data analytics, and predictive analytics. Experience with Google Analytics 4, Google Ads, and Microsoft Ads. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. About Us Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore
Business Analyst works with internal functions to help them improve their processes and decisions. Conduct research and analysis to come up with solutions to business problems and help to introduce these to Silvermine. KEY RESPONSIBILITIES: Data Analysis and Reporting: Analyse complex data sets to identify trends, patterns, and insights. Develop and automate reports using Power BI and Google Sheets to support data-driven decision-making. Database Management: Understand and manage database structures in MySQL and SQL Server. Ensure data integrity and accuracy in reporting and analytics. Predictive Analytics: Utilise statistical methods and predictive models to forecast future trends and outcomes based on historical data. Dashboard Creation and Visualisation: Demonstrate expertise in Power BI or Tableau for creating insightful dashboards and visualisations. Integrate various data sources into Power BI to build and automate interactive dashboards. Platform Expertise: Leverage Google Analytics 4, Google Ads, and Microsoft Ads to track performance metrics and derive actionable insights. Report Automation: Automate the generation and distribution of reports to enhance efficiency and accuracy in business operations. Collaboration: Work closely with cross-functional teams including product management, data engineering, marketing, and finance to understand their needs and provide actionable insights. Tool Utilisation: Utilise Python for data manipulation and analysis. Manage data storage and retrieval in AWS S3. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: Bachelor’s degree in business administration, Finance, Data Science, Computer Science, or a related field. A master’s degree is a plus. 5-7 years of experience as a Business Analyst or similar role, preferably in a SaaS product-based company Proficiency in MySQL, SQL Server, Python, Power BI, Google Sheets, and AWS S3. Strong understanding of database structure, data analytics, and predictive analytics. Experience with Google Analytics 4, Google Ads, and Microsoft Ads. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore
About the Role: As the Analytics Manager, you will oversee the end-to-end delivery of insights across Silvermine's product suite — including eForm2290, eMCS150, and Truckopedia. You'll lead a multidisciplinary team, define the analytics roadmap, and establish robust data practices that inform strategic and tactical decisions. KEY RESPONSIBILITIES: Lead and mentor a cross-functional analytics team supporting product, business, marketing, and CX. Collaborate with functional leads to align analytics projects with business OKRs. Own and evolve the KPI frameworks for products and business performance. Ensure high quality and consistency of dashboards and reports. Coach and manage a team of analysts, fostering growth and delivery excellence. Drive adoption of analytics tools and self-serve capabilities within departments. Translate business problems into data-driven solutions. Drive analytics roadmap, improve data governance, and coordinate with Data Engineering. Represent analytics in leadership meetings and decision-making forums. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: 8+ years of analytics experience with at least 2 years in a managerial/lead role. Proficiency in SQL, Python, Power BI/Tableau/Metabase, GA4/Any other web analytics tools. Experience with web analytics and A/B testing frameworks. Understanding of marketing attribution and user segmentation. Exposure to data governance and quality checks. Familiarity with compliance, SaaS, or transactional web products is a strong plus. Strong communication skills, business acumen, and stakeholder management. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150
We are seeking dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process. As a Customer Service Representative, you will play a key role in handling customer inquiries, providing support, and ensuring customer satisfaction through effective communication and problem-solving skills. Your responsibilities will include handling inbound calls from international customers, providing accurate and timely resolutions, addressing customer inquiries and complaints professionally, and assisting customers with product information, billing issues, account updates, and troubleshooting. It will be essential to maintain detailed records of customer interactions in the CRM system, follow company policies and guidelines for service quality and compliance, and work towards achieving customer satisfaction and first-call resolution. Additionally, you will collaborate with internal teams to escalate unresolved issues and provide feedback for service improvements while staying updated with product knowledge, company policies, and process changes. To be successful in this role, you should have a high school diploma or equivalent (Bachelor's degree preferred), 1-3 years of experience in customer service or an international voice process role, excellent communication skills in English (both verbal and written), a customer-oriented approach with the ability to empathize, actively listen, and provide effective solutions, strong problem-solving skills, basic knowledge of CRM tools, MS Office, and troubleshooting, flexibility to work in rotational shifts including nights, weekends, and holidays, and strong collaboration and multi-tasking abilities as a team player. Joining our team comes with several perks, including a supportive culture that values teamwork, mentorship, and professional development, competitive compensation with bonuses and rewards, opportunities to contribute to cutting-edge solutions for e-commerce and SaaS businesses, the stability of a market leader combined with the hunger for innovation and growth of a start-up, a broad and impactful role in key management decisions and marketing strategies, and growth opportunities with comprehensive health, life, and personal accident insurance. About Silvermine Group: Silvermine Group is the largest and most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS, helping over 100,000 customers annually file federally required documents accurately and on time. We pride ourselves on our technology, highly skilled customer support, and commitment to product improvement and growth, ensuring our customers" equipment stays on the road and their businesses thrive. If you are ready to be a part of our team and make an impact in a fast-paced, collaborative environment, apply now by sending your resume to careers@silverminegroup.com. Location: Bangalore.,
The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency. KEY RESPONSIBILITIES: Call Monitoring and Evaluation Monitor live or recorded calls to evaluate agent performance against quality standards. Assess agent adherence to scripts, protocols, and company policies. Evaluate the accuracy, professionalism, empathy, and resolution provided during calls. Feedback and Coaching Provide constructive feedback to agents based on quality assessments. Collaborate with team leaders and trainers to address performance gaps and training needs. Conduct one-on-one coaching sessions to help agents improve their skills. Reporting and Analysis Prepare detailed reports on quality metrics, trends, and areas of improvement. Track agent performance over time and provide actionable insights to management. Identify recurring issues and recommend process improvements. Compliance and Standards Ensure that all customer interactions comply with company policies, industry standards, and regulatory requirements. Monitor for potential risks and escalate compliance concerns promptly. Continuous Improvement Participate in the development of quality guidelines and standards. Suggest enhancements to call scripts, processes, and tools to improve customer satisfaction and efficiency. Stay updated on industry best practices and emerging trends in customer support. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: Bachelor’s degree is mandatory. 2+ years of experience in quality analyst role in a call center. Proficiency in quality monitoring tools and CRM systems. Strong analytical and reporting skills, with knowledge of MS Excel, Google Sheets, or equivalent. Excellent communication and interpersonal skills. Strong attention to detail and analytical mindset. Ability to provide constructive feedback and motivate team members. Time management and multitasking skills. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore