Quality Analyst

As a Quality Analyst at Chandigarh University, your role will involve monitoring, evaluating, and improving the quality of outbound and inbound sales calls. You will be responsible for auditing call recordings, providing feedback to sales agents, and ensuring compliance with process guidelines and standards. Your key responsibilities will include: - Monitor and evaluate the quality of outbound and inbound sales calls. - Conduct call audits to assess communication, product knowledge, and process adherence. - Provide constructive feedback to sales agents for performance improvement. - Identify training needs based on audit findings and collaborate with the training team. - Maintain audit reports, scorecards, and performance summaries. - Ensure compliance with company standards and call scripts. - Recommend process improvements for better customer experience and conversion rates. - Participate in calibration sessions with team leaders and managers to align quality standards. To qualify for this role, you should have: - Minimum 2 years of experience as a Quality Analyst in a sales or customer service environment. - Strong knowledge of quality monitoring tools, scorecards, and audit methods. - Excellent listening, analytical, and communication skills. - Ability to handle feedback sessions professionally and effectively. - Proficiency in MS Office (Excel, Word, PowerPoint). Qualifications required: - Graduate in any discipline. - Certification in Quality Analysis or Six Sigma (preferred, not mandatory). In addition to a competitive salary of 30,000 - 35,000 per month, based on experience, you will work day shifts from 9:30 AM to 5:30 PM, six days a week from Monday to Saturday. Immediate joiners are preferred. Join Chandigarh University to be part of one of India's top-ranked universities, offering a collaborative and supportive work culture with opportunities for career growth and professional development. Contact Anjali from the HR Department at 7814304289 or email anjali.hrd@cumail.in for more information. Work location is at Chandigarh University, Gharuan, Mohali.,