545 Quality Analyst Jobs

Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 Days working, 2 days rotational off Interested candidates reach out to: Email: pavithras19@hexaware.com Contact: 9626261016 Regards, Pavithra

Quality Analyst About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-cantered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job location :Bangalore Position : Quality Analyst- Mortgage Division : BPO Experience : 1-2 years in Document reviewing in US Mortgage Process Job responsibilities: Experience in US Mortgage Process Relevant Loss mitigation knowledge Experience in Loss mitigation document review Experience reviewing income Documents and also Some experience in calculating incomes Experience reviewing financial statement, Expenses sheet, credit reports. Comfortable working in night shift and WFO. Eligibility: Any Graduate Required Skills Communication Skills Interpersonal skills Problem Solving skills Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses

Description 1. UI Testing experience 2. Hands on Browser Stack and should have worked on figma earlier. 3. Manual Testing (both Functional and Non-Functional Testing) 4. API Testing using Postman 5. API Automation Testing 6. Hands on experience in Appium Skills required- Need some specific skill like Cross browser testing, Compatibility testing , UI testing (Using figma) , Functional and Non-functional testing, Defect reporting tool like (Jira), Responsive testing. Knowledge in different development model like (Waterfall, Agile, V model, Prototype), Knowledge in STLC process. Need to understand API testing. These are exactly we are looking in a manual tester. Skills required for Automation testing- 1. Selenium with Java\/Python 2. API Automation RestAPIs 3. Appium Mobile Automation 4. Load Testing ","

Qulality Analyst - Manual Tester (4+ Years Experience) LOcaton: Jaipur, Rajasthan Job Type: Full Time Required Skills & Qualifications: Bachelors degree in Computer Science, IT, or a related field. Experience in software testing ( Manual ). Understanding of SDLC, STLC, and Agile methodologies. Strong analytical and problem-solving skills. Ability to write clear and concise test cases and reports. Test and report issues using JIRA. Execute and update Test cases. Knowledge of software QA methodologies and processes. Candidate should have experience of testing Web based application. Identify, record, document thoroughly and track bugs. Knowledge of Bug life cycle. Perform thorough regression testing when bugs are resolved. Excellent verbal and written communication skills. Preferred Skills: Knowledge of payment gateways and PSPs (Payment Service Providers). Experience with mobile and web application testing. Hands-on experience in API testing using Postman.

We are having an opening for a Quality analyst for the Bpo. Opening for the Inbound and outbound process,interested please apply. Need On paper at least one year exp. Interested can apply today. Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to CS team lead and manager. Uses quality monitoring data management system to compile and track performance at team and individual level. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Provides feedback to CS agents, team leader, assistant managers, and Managers Prepares and analyzes internal and external quality reports for management staff review Graduation Must

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

Quality Analyst – Domestic BPO Location: Mohali Experience: 1+ year as QA in BPO (Documented experience) Inbound/Outbound Sales experience Qualification: Graduate Salary: Up to 4 LPA 6 Days working Good Communication Skills required. Required Candidate profile Apply Now: hr.skyway603@gmail.com Contact: 7696495267 -Bhumika Gupta

We are pleased to inform you that we are conducting a Walk-in Drive from 12:00 PM to 3:00 PM at our Bangalore location • Exp: Min 1 to 4 years in AR domain/ Denial Management Role: Associate / Senior AR Associates/ Analyst/Credentialing Specialist Required Candidate profile Process: Physician Billing or Hospital Billing - Denial Management Voice Priority: High – quality profiles are requested Job Location Bangalore Email: manijob7@gmail.com Call or Whatsapp 9989051577

Role & responsibilities Conduct Transaction Quality Audits Conduct Audit Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability, and Integrity of Data Customer Service experience required Preferred Competencies Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis Establish controls on Transaction Processing aiming for a Zero-Defect Output Report and Publish Transaction Quality Metrics Publish Dashboards Provide Feedback and suggestions for improvement GAP Analysis & Controls Error Analysis and Root Cause Analysis for process deviations Adherence & record maintenance to Internal and External QMS Audit Requirements Continuous Focus and Drive to meet and exceed SLAs Drive process level quality initiatives Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis Should have hands on experience on 7 QC tools. Eligibility The applicant should have previous experience of 1 year in QA role and overall experience of minimum 2 Years. 1 Year of QA experience in Customer Service or Back office or Chat/Voice Excellent verbal and written communication in English The candidate should have excellent problem-solving capabilities and lateral thinking skills The candidate should be proficient in excel and power point Willingness to work in 24 X 7 work environment Good Knowledge of Audit and Evaluation function Analytical bent of mind having Knowledge of seven Quality tools. Ability to handle pressure and a natural go getter Continuous Focus and Drive to meet and exceed SLAs. Carry out Quality Initiatives.

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric

You will be responsible for lateral hiring in a BPO/Call Center, specifically for roles such as Team Leader, Quality Analyst, Process Trainer, Assistant Managers, etc. Your key responsibilities will include: - Conducting end-to-end recruitment process for lateral positions - Sourcing and screening candidates through various channels - Coordinating with hiring managers for interviews and feedback - Negotiating offers and closing positions in a timely manner As a potential candidate, you should meet the following qualifications: - Graduation degree, preferably MBA in Human Resource - 2-3 years of experience in lateral hiring within a BPO/Call Center environment - Proven track record of hiring for various positions mentioned above - Excellent verbal and written communication skills in English - Immediate joiner or maximum 15 days notice period Please note that this position is full-time and permanent. Additionally, the company offers benefits such as health insurance, life insurance, and provident fund. The work location is in person. To apply for this position, kindly share your resume to Uvais.khan@Technotaskglobal.com.,

Role Overview: You will be responsible for leading and managing a team of quality analysts focused on voice processes. Your main goal will be to ensure top-notch voice interactions within the customer service team by monitoring, evaluating, and improving quality standards. Additionally, you will develop and implement quality assurance strategies, conduct root cause analysis, and prepare detailed quality reports for the leadership team. Key Responsibilities: - Lead and manage a team of quality analysts specializing in voice processes. - Monitor, evaluate, and enhance voice interactions to meet quality standards. - Develop and execute quality assurance strategies, call evaluation frameworks, and feedback mechanisms. - Identify performance gaps and recommend improvements through root cause analysis. - Conduct calibration sessions and training interventions to ensure consistency across teams. - Prepare and present comprehensive quality reports and actionable insights to the leadership. - Stay updated on the latest quality tools and techniques specific to voice-based customer service. - Collaborate with operations and training teams to drive quality improvements. Qualification Required: - Minimum 5 years of experience in voice quality assurance, with at least 1-2 years in a leadership role. - Strong understanding of QA methodologies in voice-based BPO/Contact Center environments. - Excellent communication, analytical, and coaching skills. - Proven ability to effectively manage performance metrics and quality audits. - Experience in utilizing quality monitoring tools and CRM systems. - Ability to thrive in a fast-paced, dynamic environment.,

Hiring for Quality Analyst _ ( Only Whats up 9738998874 Salman ) Core Competencies & Requirements: Minimum of 2 years experience in the Customer Care Center with at least 1year experience in auditing calls, emails or chats. Must be rated satisfactory or better in all areas of performance and currently not on any policy violation. Must be at a senior associate level or higher Requires the application of special or skill knowledge and/or pertinent techniques to work assignments Requires the ability to work and make decisions independently Requires the ability to communicate effectively (verbally and written) Requires analytical skills with ability to visualize and articulate concepts. Maintains high level of urgency and managing in an environment of immediacy and high visibility. Must be organized, detail oriented, and attentive to follow-through. Requires skilled knowledge and experience in Microsoft Word and Excel. Please find the below google form without fail. https://forms.gle/TSDLdX7LddWYLtUV9 Interested can fill below Googel from without fail and share the resume to salman.khan@randstad.in OR Whats app 9738998874.

Designation: AR Caller / Senior AR Caller Experience: Minimum 1 years Strong understanding of UB04 claim forms and related processes Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore Email: manijob7@gmail.com Call or Whatsapp 9989051577

Continual development to be an expert with knowledge of respective clients Credentialing specialties. Exp:1-7Years Location: Bangalore @ Noida Shift : Night Required Candidate profile 1+ years experience in provider enrollment/credentialing / Voice Process. Skill Set: EFP, EDI, ERA preferred Immediate joiners preferred Call or Whatsapp 9989051577 Email: manijob7@gmail.com

We are pleased to inform you that we are conducting a Walk-in Drive from 12:00 PM to 3:00 PM at our Bangalore location. • Experience: Minimum 1 to 4 years in AR domain/ Denial Management Role: Associate / Senior AR Associates/ Analyst Required Candidate profile Process: Physician Billing or Hospital Billing - Denial Management Voice Priority: High – quality profiles are requested Job Location Bangalore Email: manijob7@gmail.com Call or Whatsapp 9989051577

Greetings from Access healthcare!!!! We are hiring Group Leaders for coding Role: Group leader Domain: Operation coding function Reporting: Manager or above Coding certification: CPC Specialization: HCC Must have minimum 6+ years of experience Fluent in communication Responsibilities: 1. Quality Assurance & Compliance Conduct audits of coded medical records to ensure accuracy, completeness, and adherence to coding guidelines (CPT, ICD-10, HCPCS). Ensure compliance with regulatory standards such as HIPAA, CMS, and payer-specific requirements. Implement corrective actions and training based on audit findings. Stay updated on coding guidelines, regulations, and industry best practices. 2. Team Leadership & Training Supervise and mentor a team of medical coders and auditors. Provide training sessions and updates on coding changes and documentation improvement. Conduct regular performance evaluations and offer feedback to coders. Address team concerns and foster a collaborative work environment. 3. Process Improvement & Efficiency Develop and implement strategies to improve coding accuracy and productivity. Analyze error trends and develop preventive measures. Collaborate with the coding manager to refine workflows and coding processes. Ensure timely and efficient resolution of coding queries. 4. Communication & Coordination Liaise with physicians, clinical documentation specialists, and billing teams to clarify documentation and coding concerns. Participate in regular meetings with stakeholders to discuss coding quality metrics and improvements. Serve as a point of contact for escalated coding issues and disputes. 5. Reporting & Data Analysis Generate and review reports on coding quality, accuracy rates, and audit findings. Monitor key performance indicators (KPIs) and compliance metrics. Provide insights and recommendations based on data analysis to improve coding quality Skills: Strong understanding of coding guidelines, compliance standards, and regulatory requirements. Exceptional leadership, communication, and interpersonal skills. Proficiency in coding software, EHR systems, and data analytics tools. An analytical mindset with the ability to interpret complex data and drive actionable insights. Key Competencies: Attention to detail and commitment to high-quality standards. Problem-solving and critical thinking abilities. Ability to manage multiple priorities in a fast-paced environment. Collaborative and proactive approach to cross-functional team interactions. Interested candidates can share their resumes to mega.k@accesshealthcare.com WhatsApp no: 7305291728 Note:- Please share the above requirement with your friends and share the references.

Role: Assistant Delivery Manager | Domain: Operation coding SQ function | Reporting: Delivery Manager or above Role summary: The Assistant Manager of Medical Coding Quality is responsible for overseeing and enhancing the accuracy, compliance, and overall quality of medical coding operations. This role involves managing a team of coding professionals, ensuring adherence to regulatory standards, and implementing quality assurance processes. The Senior Manager will collaborate with cross-functional teams to optimize coding practices, support revenue cycle operations, and mitigate compliance risks. Education Experience & Other requirements Graduation: Any Coding certification: CPC or Any Relevant Certification equivalent to Cpc Specialization: HCC Must have minimum 10 years of experience Should have HCC Fluent in communication Should have GB certification or should have good exposure to quality principles Key Responsibilities: 1. Quality Assurance and Compliance: Develop and implement medical coding quality standards and audit processes to ensure coding accuracy and compliance with ICD, CPT, and HCPCS coding guidelines. Stay updated on changes in regulatory requirements, payer policies, and coding best practices. Monitor and enforce compliance with HIPAA, CMS, and other applicable regulations. 2. Team Leadership and Development: Lead and mentor a team of quality analysts, fostering a culture of continuous learning and improvement. Conduct performance evaluations, provide feedback, and design individualized development plans. Coordinate training programs for QAs to enhance proficiency and maintain certifications. 3. Operational Excellence: Analyse coding accuracy rates and error trends and develop action plans to address gaps. Collaborate with cross functional teams to resolve discrepancies and optimize processes. Establish and track key performance indicators (KPIs) related to coding quality and process improvement. 4. Data Analysis and Reporting: Provide regular reports on coding quality metrics to leadership, highlighting trends, issues, and recommended improvements. Conduct root cause analysis of errors to identify systemic issues and propose solutions. 5. Process Improvement: Identify opportunities for process improvements to enhance coding accuracy, reduce denials, and improve claim turnaround times. Skills: Strong understanding of coding guidelines, compliance standards, and regulatory requirements. Exceptional leadership, communication, and interpersonal skills. Proficiency in coding software, EHR systems, and data analytics tools. An analytical mindset with the ability to interpret complex data and drive actionable insights. Key Competencies: Attention to detail and commitment to high-quality standards. Problem-solving and critical thinking abilities. Ability to manage multiple priorities in a fast-paced environment. Collaborative and proactive approach to cross-functional team interactions. If interested to apply, email your resume to mega.k @accesshealthcare.com Contact: 7305291728

Greetings from Vee Healthtek...! We have an Immediate Opening for Quality Analyst - AR (US Healthcare) Note - Looking for on papers QA Designation: Quality Analyst/ Senior Quality Analyst Department: Medical Billing Experience: 3+Years Skills required: Good Domain Knowledge Good Oral & Written Communication skills Proficient in MS Word/Excel Excellent analytical skills with understanding of health care claims processing. Ability to multi-task Willingness to be a team player and show initiative where needed. Willingness to work in Flexible Shifts On Papers Quality Analyst is Appreciable Roles & responsibilities: Ensure all Quality parameters are met by removing errors. Work towards Service Levels and meet the productivity and quality requirements. Counsel the team members on quality issues. Document all errors and feedback given to each team membe r in the prescribed format. Ensure all client updates are recorded and shared across the team. Execute quality check are done as per the latest updates. Ensure timely communication with the clients. Identify and update your supervisor on the training requirements of your team. Interested candidates can reach out to Name - Bhagyashree V Contact Number - 9741406191 Mail Id - bhagyashree.v@veehealthtek.com

Greetings !! Hope you all are doing well ! Hiring For Quality Analyst Service Desk Role at Pune & Bangalore Location Candidates residing in Pune or Bangalore or open for relocation post Selection can apply for same. *Kindly note this a work from office role. *1 Year International Call Quality analyst Experience is mandatory. Minimum 2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor Profile - Quality Analyst (Voice) Qualification :- * Graduates Willingness to work in rotational shifts Working days -5 Salary - Upto Rs 6 LPA For Pune Location Salary - Upto Rs 7 LPA For Bnagalore Location Technical Skills - General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. Awareness of the concepts of computer and mobile hardware (Specific to L1) Ability/having experience on reporting including on tools like Avaya/Cisco Desired/Preferred skills - Yellow Belt \ Green Belt certified. Experience in successfully completing six sigma projects in a similar environment Experienced in process excellence, operational excellence and transactional quality Willingness to work on multiple projects and also periodically set and achieve stretch goals General Skills - Exceptional verbal and written communications Strong decision making and analytical ability Able to negotiate, good presentation skills and Client Interfacing Schedule your interview directly kindly call or drop your resume on the given numbers including your current location . HR Siya --7565006262 HR Divya -- 9821182650 HR Areesha --9628373763 Thanks and Regards HR Divya KVC CONSULTANTS LTD NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Quality analyst- Develop health medical billing International BPO Rotational Shifts 5 days working

Are you a fresher looking to kickstart your career in IT Here's your chance to join a fast-growing company and work on exciting projects! At DuckTale IT Services Pvt. Ltd., we provide a wide range of Development and Marketing services designed to meet diverse business needs. Our team of skilled Quality Analysts, experienced programmers, and creative design engineers works together to deliver end-to-end software solutions from concept to deployment with a focus on quality and innovation. At DuckTale IT Services Pvt. Ltd., we don't just build careers, we build growth stories. You will love being a part of our team because we offer Flexible Working Hours, a Positive Work Environment, Career Growth Opportunities, Recognition & Rewards, and Work-Life Balance. We are currently looking to fill the following Open Positions: - MERN Stack Intern - .NET Intern - Flutter Intern - Quality Analyst Intern - BDE / Online Bidder Drive Details: - Date: 13th September 2025 (Saturday) - Reporting Time: 8:00 AM - Venue: Ground Floor, IT Tower, E-261, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140307 How to Apply Fill out the form here - https://lnkd.in/ggwzbFNb Note: Please carry your updated CV and one passport-size photograph. Best Regards - DuckTale IT Services Pvt. Ltd. Job Types: Full-time, Fresher Work Location: In person,

The Quality Analyst position involves the responsibility of monitoring and evaluating customer interactions in the call center to ensure adherence to processes, compliance with regulations, and achievement of customer satisfaction goals. Your role will include analyzing agent performance, identifying areas for improvement, and providing constructive feedback to enhance service quality. You will be expected to conduct regular monitoring of customer interactions such as phone calls, chats, and emails to assess the quality of service provided by agents. By analyzing quality data, you will identify trends, patterns, and areas that require improvement. Your insights and recommendations based on performance analysis will be crucial for management decision-making. Collaboration with team leaders to implement coaching and training programs aimed at addressing performance gaps is a key aspect of the role. Working with other departments to identify and implement process improvements that enhance service quality and customer satisfaction will also be part of your responsibilities. Additionally, you will assist in developing and delivering training programs for both new and existing agents to ensure a consistent and high level of service quality. It is essential to ensure that all quality assessments and monitoring activities comply with relevant legal and regulatory requirements. Staying informed about industry best practices and recommending updates to quality processes accordingly will be expected from you. To qualify for this position, you should hold a Bachelor's degree in a relevant field (Master's preferred) and have at least 1+ years of experience as a Quality Analyst in a call center or BPO environment. Strong analytical and problem-solving skills are required, along with excellent written and verbal communication skills. Being detail-oriented with a focus on accuracy and data integrity is essential. Familiarity with quality assurance processes and methodologies, ability to work independently and collaboratively in a team environment, and proficiency in using quality monitoring tools and software are also necessary qualifications. This is a full-time onsite position located in Rourkela.,

Elevate Customer Support effectiveness by monitoring calls, emails, and chats; assessing agent demeanor, technical accuracy, service quality, and policy adherence; and delivering actionable coaching and insights that improve performance, accuracy, efficiency, and the overall customer experience. In this opportunity as Quality Analyst , you will: Exceptional verbal and written communication; strong business writing with precise vocabulary, grammar, and structure Active listener who seeks clarification to ensure full understanding before taking action Builds strong, collaborative relationships across and beyond Customer Support Exercises sound judgment and discretion to drive outcomes that benefit multiple departments Strong analytical mindset; identifies systemic training/quality gaps and recommends effective solutions Open, honest, and professional; demonstrates confidence and courage in challenging, diverse situations Detail-oriented and self-motivated; comfortable working independently Highly organized; able to plan, prioritize, and manage workload to meet deadlines. About you BA/BS degree required Strong technical proficiency with workflow systems and tools, including Thomson Reuters products, Windows, Word, Excel, PowerPoint, Outlook, Teams, Calabrio, and Tableau 2+ years of progressive experience in training and/or quality (preferred) Demonstrated business acumen and leadership experience Proven ability to deliver high-quality output under tight deadlines Exceptional self-directed time management and prioritization skills Creative, innovative approach to evolving customer support quality needs Excellent verbal and written communication, with demonstrated coaching and mentoring capability. What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.