351 Quality Analyst Jobs

NTT DATA is seeking a skilled Quality Analyst with expertise in the banking sector, specifically in Core Banking (Transact) and migration experience. As a QA Data Migration Core Banking, you will be responsible for ensuring the quality and integrity of data during migration from legacy systems to new platforms. Key Responsibilities: - Develop and execute test plans, test cases, and test scripts to ensure data integrity, accuracy, and completeness during migration. - Collaborate across multiple functional projects to understand data usage and implications for data migration. - Identify, document, and track data quality issues, working with cross-functional teams to resolve them. - Validate data migrated to new systems, ensuring it meets business requirements and is free from defects. - Identify, report, and track defects found during testing, collaborating with development teams to resolve them. Skills and Qualifications: - 8-10 years of overall experience with a minimum of 3+ years as Core banking QA. - Proven experience as a Quality Analyst in the banking sector. - In-depth knowledge of Core Banking Transact and migration processes. - Familiarity with agile methodologies and project management principles. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. Join NTT DATA, a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a part of NTT Group, investing over $3.6 billion each year in R&D to help organizations move confidently into the digital future. Visit us at us.nttdata.com.,

The Quality Analyst is responsible for testing codes and software to ensure they are defect-free and meet the organization's quality standards. You will develop and execute test plans, monitor test scripts, and identify defects in the production process. It is your duty to recommend and implement corrective actions to achieve quality assurance standards. Additionally, you will compile and analyze statistical data, draft quality assurance policies, and investigate code issues to ensure user expectations are met during the testing process. As a Quality Analyst, you should have proven work experience in a similar role, with expertise in quality inspection, auditing, and testing. Strong communication skills, both written and verbal, are essential, along with proficiency in QA databases and applications. You must possess excellent analytical and problem-solving skills, along with meticulous attention to detail. Relevant training and certifications as a Quality Analyst are also required. Education and Experience: - Bachelor's degree in Computer or Information Science-related field required; Master's degree preferred. - 2-4 years of related experience is necessary. This is a full-time position with a day shift schedule, and the work location is in person.,

• Should have excellent communication skills • Take appropriate action on claims to guarantee resolution. • Ensure accurate & timely follow up where required. . Must be willing to Work from Office • Abilities to absorb client business rules. Required Candidate profile Education: Any Graduate Note: Work from office only Working Time: 5.30PM to 2:30AM Working Days: Monday to Friday Transport : Free Cab 2ways Email: manijob7@gmail.com Call / Whatsapp 9989051577

Designation : AR Callers / Senior AR Callers Exp: 1 Y to 5 y Required Skills: Expertise in Physician Billing (CMS-1500) Strong understanding of CMS-1500 claim forms and related processes Strong in Denial Management Good communication skills Required Candidate profile Notice Period: Immediate joiners or candidates with a max 7 day notice period are highly preferred Shift : Day Shift Job Location: Bangalore Email:manijob7@gmail.com Call / Whatsapp 9989051577

Conduct manual and/or automated testing to ensure software quality. Write, review, and execute test cases. Identify, document, and track bugs in the system. Collaborate with development teams to understand requirements and provide feedback. Perform regression, functional, integration, and performance testing. Ensure software meets the company's quality standards before release.

Candidate should have experience working as a Team Leader OR Process Trainer OR QA in RCM process for US Healthcare. Qualification - Graduate Shift - US Shifts Work Location - Hyderabad Required Candidate profile Immediate Joiners OR Max 15 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

You will be responsible for designing, developing, and executing test cases, scripts, and plans to ensure product quality. Your role will involve conducting manual and automated testing to identify bugs, defects, and areas for improvement. It will be important to create, maintain, and execute test plans and test cases effectively. You will also need to track and report software defects and ensure they are addressed in a timely manner. Furthermore, you will be expected to enhance and extend the automation library and framework to improve testing processes.,

You will be working with Finvasia, a multi-disciplinary, multinational organization with a diverse portfolio spanning financial services, technology, real estate, and healthcare sectors. Over the past 13 years, Finvasia has managed funds for prominent hedge funds, pioneered commission-free trading in India, provided technology solutions to various financial services entities globally, developed a diabetes reversal program, and created innovative medical devices. The company serves millions of clients across 180 countries through its subsidiaries and brands like Fxview, Shoonya, ACT Trader, and Gini Health. As part of the team of 350+ employees spread across offices in India, the UK, Greece, Cyprus, Canada, and the USA, you will experience a collaborative work environment. Working across different brands and technologies, you will gain exposure to a wide range of industry segments and global teams. Finvasia is committed to diversity, inclusion, and equality, offering equal opportunities to all employees. Your responsibilities will include developing and implementing test plans to ensure objectives are met, monitoring test scripts for functionality, reliability, and quality assessment, automating test cases, executing sanity tests during deployments, providing status updates to stakeholders, investigating product issues, and ensuring compliance with quality standards and regulations. To excel in this role, you should have over 10 years of QA experience, proven expertise as a Quality Analyst, meticulous attention to detail, strong analytical and problem-solving skills, proficiency in QA databases and applications, excellent written and verbal communication skills, experience in quality inspection, auditing, and testing, and familiarity with Selenium and Tosca scripting. In return, Finvasia offers benefits such as ergonomic workstations, free coffee/tea, centrally cooled/heated office spaces, a competitive salary, festival bonuses, performance bonuses, financial year bonuses, recognition for hard work, recreational activities, and a supportive learning environment for continuous professional growth.,

As a Quality Analyst, you will be responsible for identifying and addressing defects within the production process. You will recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are met. It will be your duty to compile and analyze statistical data, ensuring that user expectations are fulfilled during the testing process. Additionally, you will be drafting quality assurance policies and procedures, as well as investigating customer complaints and product issues. You should have a good understanding of mobile application testing and the ability to write test cases effectively. The ideal candidate for this role should have proven work experience as a Quality Analyst or in a similar position. Experience in quality inspection, auditing, and testing is essential. Strong communication skills, both written and verbal, are necessary for effective interaction with team members and stakeholders. Proficiency in computer skills, along with knowledge of QA databases and applications, is required. Strong analytical and problem-solving skills, along with meticulous attention to detail, will be advantageous in this role. Relevant training and certifications as a Quality Analyst are preferred. This is a full-time position with a day shift and morning shift schedule. The work location is in person. (Note: This job description is a summary of the responsibilities and requirements for the Quality Analyst role and should be presented in a more detailed format as per the hiring company's standards.),

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Quality Analyst (Print) Company Background Since 2002, EKCS has supported brands, agencies and media companies to solve creative production challenges and improve production efficiencies. We provide 24/7, all media production capabilities using an award-winning workflow management system. Driven by ISO-certified processes, our 600+ professionals ensure seamless deliverywhatever the format, scale, or location. Role Description A Print QA ensures that every physical output meets brand, colour, and layout standards with zero compromise. This role demands sharp attention to detail, fluency in pre-press checks, and the ability to identify errors in copy, alignment, bleed, and resolution. The QC acts as the final gatekeeper of quality, combining process discipline with personal accountability to uphold flawless print execution. Further, the Quality Analyst ensures the presence and performance of proactive procedures within the QMS to guarantee that quality standards are met consistently and effectively. Key Responsibility Areas Review and validate all written content post-editing to ensure it is error-free and ready for print or publication Establish and implement clearly defined quality control standards for print materials, aligning with brand guidelines and output specifications Develop and maintain structured QC documentation, including detailed error logs and corrective action reports for ongoing process improvement Supervise or collaborate with prepress and technical teams to conduct artwork checks, test prints, and compliance reviews Create and regularly update brand-specific checklists for different print formats (ads, magazines, inserts, POSM, etc.) Ensure all required elements—text, imagery, disclaimers, legal copy—are correctly placed and accounted for in the final layout Audit recurring error patterns, identify root causes, and propose process or training interventions to address them Validate that all artworks adhere to approved briefs, creative guidelines, technical specs, and print-ready requirements (e.g., colour mode, DPI, bleed margins) Support department leads and project managers in studio coordination, workload distribution, and status updates Maintain focus on on-time delivery, by helping to manage and update production schedules, and informing cross-functional teams on key milestones Prepare individual performance dashboards using logged error data, and provide actionable feedback or upskilling recommendations to improve QC consistency Apply working knowledge of typographic precision, layout alignment, colour management, and output formats used in professional print production. Note: Candidates must demonstrate practical expertise in identifying content, design, and format-level issues, with a strong understanding of platform specs, production workflows, and industry compliance standards. Key Competencies Strong understanding of print production processes, including CMYK, DPI, and bleed/trim specifications Ability to proofread and verify content accuracy, grammar, and visual placement Skilled at identifying layout errors, colour issues, and alignment problems in print-ready files Capable of documenting quality issues, maintaining checklists, and updating error logs Proficient in analysing recurring mistakes and recommending preventive measures Organised in managing deadlines and coordinating QC with production teams Clear and concise in written and verbal communication across departments Highly attentive to detail with consistent adherence to QC protocols Familiar with legal and compliance requirements, including labeling and trademark placement Committed to continuous process improvement and upholding quality standards Satisfactory spoken and written English communication skills are required, with the ability to handle basic client interactions or email responses when needed. Eligibility & Technical Skills Graduate degree in any discipline (preferably with exposure to design, publishing, or media production) Minimum 5 years of relevant experience in creative quality control, design QA, or visual proofing roles—ideally within the 5 to 8 year range At least 3 years of domain-specific , hands-on experience in quality checks for: Print advertising, including press-ready artwork and media specification reviews Print magazine production, focusing on proofreading, layout validation, and typographic accuracy Proficient in on-screen proofreading using tools like Adobe Acrobat Familiarity with Adobe Photoshop, Illustrator, and InDesign for reviewing and annotating production files would be a definite advantage. Location Gurugram, Haryana / Remotely Business/Functional Unit Creative Production/Print Ad Production Reports to Service Delivery Manager

Designation: AR Caller / Senior AR Caller Experience: Minimum 2 years in Hospital billing preferred. Strong understanding of UB04 claim forms and related processes Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore / Noida Email: manijob7@gmail.com Call or Whatsapp 9989051577

Designation: AR Caller / Senior AR Caller 1 year to 4 years of experience in AR Calling and should be flexible for night shifts. Experience working with US-based insurance companies and understanding of CPT, ICD-10, and modifiers. Required Candidate profile Notice Period: Immediate joiners or candidates with a maximum 15-day notice period are highly preferred. Job Location Bangalore / Chennai Email: manijob7@gmail.com Call or Whatsapp 9989051577

Review and test content management workflows and functionalities Validate content publishing, metadata, and digital asset management processes Conduct functional, regression, and integration testing for CMS-based applications

You are a highly skilled Quality Analyst with expertise in the banking sector, specifically in Core Banking (Transact) along with migration experience. Your main responsibility will be to ensure the quality and integrity of data during migration from legacy systems to new platforms. Your key responsibilities include developing and executing test plans, test cases, and test scripts to ensure data integrity, accuracy, and completeness during migration. You will collaborate across multiple functional projects to understand data usage and implications for data migration. Identifying, documenting, and tracking data quality issues and working with cross-functional teams to resolve them is essential. You will also be responsible for validating data migrated to new systems to ensure it meets business requirements and is free from defects. Additionally, you will need to identify, report, and track defects found during testing and collaborate with development teams to resolve them. To qualify for this position, you should have 8-10 years of overall experience with a minimum of 3+ years as Core banking QA. Proven experience as a Quality Analyst in the banking sector is required. In-depth knowledge of Core Banking Transact and migration processes is crucial. Familiarity with agile methodologies and project management principles is preferred. Strong analytical and problem-solving skills are necessary, along with excellent communication and interpersonal abilities. You should also demonstrate the ability to work independently and as part of a team.,

Job Title: Training/Quality Analyst Department Name: Training & Quality Experience required: 2-3 Years (BPO Training & Quality) Minimum Qualification: Graduate Location: Gurgaon Job Summary: We are looking for a dynamic Trainer & Quality Analyst to join our team. This position requires someone with excellent communication, people skills, and a strong eye for detail. The candidate will be responsible for training new and existing agents and performing call quality audits to ensure compliance with internal standards. Training Responsibilities: Conduct onboarding and process training for new hires. Deliver refresher sessions based on process updates, errors, and business needs. Follow the designed SOP, materials, manuals, and assessments. Monitor and evaluate agent effectiveness & approach Well aware about Quality tools & having good command on Analysis Quality Analyst Responsibilities: Monitor inbound and outbound calls for compliance and quality standards as per the designed targets. Provide structured feedback to agents & share the insights on performance and improvement areas. Share daily observations with the team and reporting manager. What we are looking for: 2-3 years of experience of Fintech/NBFC in Training and Quality roles. Knowledge in Video KYC norms. Strong communication and presentation skills to effectively convey information and feedback. Excellent analytical and observation skills to identify trends and areas for improvement. Ability to multitask effectively in a fast-paced environment. Proficiency in MS Office (Excel, PowerPoint) and various call monitoring tools. Solid understanding of key BPO metrics such as AHT, FCR, CSAT, QA Score, etc. Educational Qualification: Graduate in any discipline.

As a Quality Analyst (QA) at our company, you will play a crucial role in ensuring the quality, reliability, and performance of our web and mobile applications. We are seeking a detail-oriented and proactive individual to join our development team in Surat. Please note that only Surat-based local candidates are eligible to apply for this position. In this role, you will be responsible for conducting thorough testing and process improvements to uphold the standards of our applications. Your dedication to quality assurance will be instrumental in maintaining the excellence of our products. This is a full-time position with the benefit of paid time off. The work schedule is from Monday to Friday, and the work location is on-site. If you are interested in this opportunity and would like to learn more, please reach out to us at 92270 99129 or hr.stackapp@gmail.com. Join us in ensuring the quality and performance of our applications as a Quality Analyst (QA) and be a part of our dynamic development team.,

Candidate should have experience working as a Team Leader OR Quality analyst for US healthcare process. Shift - US rotational shifts Work Location - Hyderabad Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details.

Job Title: HR Quality & Training Specialist (Remote | 25,000 30,000 per month Immediate Joiners Only) Company: Neuraleap Hire About the Role: Neuraleap Hire is looking for a passionate and experienced HR Quality & Training Specialist to join our remote team. If youre someone who thrives on improving recruitment standards, loves coaching others, and enjoys auditing HR processes to ensure quality this role is for you. Key Responsibilities: Audit recruiter and candidate conversations to assess communication quality, compliance, and professionalism. Provide constructive feedback and actionable improvement plans to recruiters. Conduct onboarding and Training sessions for new recruitment team members. Create and present training decks and process materials using PowerPoint. Monitor training effectiveness and suggest improvements for better outcomes. Collaborate with internal teams to support ongoing quality control and team development. What Were Looking For: 2 3 years of experience as an HR Trainer, Recruitment Quality Analyst, or similar role. Strong communication and observation skills Proficient in MS Excel, PowerPoint, Google Workspace Comfortable working independently in a remote setup Familiarity with call audit frameworks, HR compliance, and recruitment metrics. Immediate joiners only Why Join Us? 100% remote role Growth-focused and supportive team Competitive pay and long-term potential Apply Now if youre ready to take your HR training and quality skills to the next level!

Role Purpose The team is responsible for performing quality analysis of the vouchers processed by the Accounts Payable team day before as well as check for the possible duplicate payments to stop the same from being paid to vendors again. Perform QA of the vouchers processed by the AP team day before, QA is done on sample bases in order to confirm that team covers entire population as well as major portion of value of invoices processed day before the QA is done. Quality analyst is also responsible for checking the possible duplicate vouchers processed by the AP team & ensure those are deleted or closed from / in the system so that payment is not done again for the same invoice to the same vendor. Key Accountabilities Extracting the population data on daily basis to form samples. To select the samples of vouchers for each user so that entire population is covered in QA. To perform QA on each of the samples based upon pre-defined QA criteria. To work on duplicate report on daily basis in order to identify the possible duplicates. To check & notify for actual duplicates identified with clear comments supporting the decision for deletion of such vouchers from the system. Sending daily QA reports to AP team leads Sending daily duplicate analysis to AP Specialty teams. Maintaining monthly records for SLA reporting at month ends. Support all customer and business queries (Internal or external as the case may be) SOX and Statutory compliance Support SOX and other Financial Audits Perform various QA Analysis & publish weekly & monthly QA reports. Key Skills & Experiences Education B.COM or commerce background graduate preferred Experience 18 months to 2 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position, including experience in accounting. Technical Skills and Knowledge Demonstrated knowledge and proficiency of MS Office (required) and any E.R.P. system s finance, accounting modules (Preferred) Good communication skills including both verbal and written communication to the needs and level of the user and audience. Role Purpose The team is responsible for performing quality analysis of the vouchers processed by the Accounts Payable team day before as well as check for the possible duplicate payments to stop the same from being paid to vendors again. Perform QA of the vouchers processed by the AP team day before, QA is done on sample bases in order to confirm that team covers entire population as well as major portion of value of invoices processed day before the QA is done. Quality analyst is also responsible for checking the possible duplicate vouchers processed by the AP team & ensure those are deleted or closed from / in the system so that payment is not done again for the same invoice to the same vendor. Key Accountabilities Extracting the population data on daily basis to form samples. To select the samples of vouchers for each user so that entire population is covered in QA. To perform QA on each of the samples based upon pre-defined QA criteria. To work on duplicate report on daily basis in order to identify the possible duplicates. To check & notify for actual duplicates identified with clear comments supporting the decision for deletion of such vouchers from the system. Sending daily QA reports to AP team leads Sending daily duplicate analysis to AP Specialty teams. Maintaining monthly records for SLA reporting at month ends. Support all customer and business queries (Internal or external as the case may be) SOX and Statutory compliance Support SOX and other Financial Audits Perform various QA Analysis & publish weekly & monthly QA reports. Key Skills & Experiences Education B.COM or commerce background graduate preferred Experience 18 months to 2 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position, including experience in accounting. Technical Skills and Knowledge Demonstrated knowledge and proficiency of MS Office (required) and any E.R.P. system s finance, accounting modules (Preferred) Good communication skills including both verbal and written communication to the needs and level of the user and audience.

Role - Quality Analyst | Service Desk Exp - Min 2 yrs Skill - Technical support | IT Helpdesk | Call audit | QC Tools | Quality Assurance Notice - Immediate to 30 days Loc - Pune / Hyderabad 9116324602 | teena.ghrs@gmail.com WFO | 5 days working

About us: Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Quality Analyst Voice, Chat & Email (International Collections Process) Location : Bangalore (100% WFO) Shift Hours : 6:30 pm - 3:30 am IST About the Role: Are you detail-obsessed, passionate about consumer conversations, and experienced in quality assurance across voice and digital channelsJoin our fast-paced, AI-powered collections team where every interaction matters. We re looking for a Quality Analyst who can help us maintain the highest standards across voice, chat, and email interactions in a performance-driven environment. What Youll Do Monitor and evaluate consumer interactions across voice, chat, and email to ensure adherence to scripts, compliance standards, and communication quality. Conduct audits and identify improvement areas in agent performance, tone, empathy, process adherence, and resolution accuracy. Collaborate with training and operations teams to provide feedback and support performance improvement. Document quality scores, trends, and red flags, ensuring accurate and actionable reporting. Participate in calibration sessions and contribute to QA guideline refinement. Flag and escalate high-risk or non-compliant conversations per regulatory and internal guidelines. What We re Looking For 2+ years of experience in a Quality Analyst role for international BPO or collections operations, with exposure to voice and digital channels. Strong analytical and listening skills, with a sharp eye for detail and pattern recognition. Excellent verbal and written communication in English. Experience working with QA scorecards, feedback systems, and CRM/dialer tools. Comfortable with US time zones (night shifts) and a fast-changing environment.

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID 25614072 Req ID IND00088 Job Type Full Time Job Location Bengaluru, Karnataka IN Job Summary: Quality Analyst - Healthcare Voice Processes We are looking for a detail-oriented Quality Analyst (QA) with at least 1 year of QA experience in voice processes, preferably in the US healthcare domain. The ideal candidate will have strong analytical skills, a keen eye for detail, and the ability to evaluate and enhance service quality. This role focuses on monitoring agent performance, ensuring compliance with healthcare regulations, and driving continuous improvement in customer interactions. Night shift availability is required. In this role you will: Monitor and evaluate outbound/inbound calls to ensure adherence to quality standards and compliance with HIPAA and other healthcare regulations. Analyse call recordings and provide detailed feedback to agents on communication, problem-solving, and compliance. Identify areas for improvement in agent performance and recommend actionable solutions to address gaps. Develop and maintain quality monitoring systems, checklists, and scorecards to track performance metrics. Collaborate with team leaders and trainers to design and implement improvement plans. Conduct calibration sessions to align quality standards across teams and ensure uniform evaluation practices. Prepare quality reports and dashboards, highlighting trends, common issues, and opportunities for improvement. Stay updated on industry standards, healthcare guidelines, and company policies to ensure ongoing compliance. Provide insights to enhance overall customer satisfaction and operational efficiency. We are looking for someone who has: At least 1 year of experience as a Quality Analyst in voice processes, preferably in the US healthcare sector. Strong understanding of quality assurance methodologies, call evaluation techniques, and compliance standards. Excellent verbal and written communication skills, with a focus on providing constructive feedback. Knowledge of healthcare processes, medical terminologies, and HIPAA regulations (preferred). Proficiency in using QA tools, CRM platforms, and reporting systems. Strong analytical and problem-solving skills, with attention to detail. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Willingness to work night shifts. --- Educational Qualification Bachelor s degree in any field (preferred: Healthcare Administration, Business Management, or related areas). Why join our ResultsCX team? Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Opportunity to grow with ResultsCX if that s Your Greater About ResultsCX ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

The Quality Analyst role, based in Gurgaon with work from office arrangement, involves managing day to day operations related to quality, audit, process control, and improvement. Responsibilities include auditing calls of US representatives to gather crucial data for strategic decision-making, assigning calls to teams considering centers, agents, and call volume ratios, tracking productivity, AHT, and center balance daily, as well as updating and maintaining processes. The role also involves auditing new trainees, providing feedback, offering floor support, conducting OJT, and participating in fortnightly calls with business partners to address process-related queries. Maintaining a query tracker for process-related inquiries and engaging with clients for resolution is also a key responsibility. The ideal candidate should have at least 3 years of experience in a BPO QA role, hold a graduate degree in any stream, and possess a solid understanding of quality aspects and quality functions.,