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2.0 - 6.0 years
0 - 0 Lacs
punjab
On-site
As a Quality Analyst at Chandigarh University, your role will involve monitoring, evaluating, and improving the quality of outbound and inbound sales calls. You will be responsible for auditing call recordings, providing feedback to sales agents, and ensuring compliance with process guidelines and standards. Your key responsibilities will include: - Monitor and evaluate the quality of outbound and inbound sales calls. - Conduct call audits to assess communication, product knowledge, and process adherence. - Provide constructive feedback to sales agents for performance improvement. - Identify training needs based on audit findings and collaborate with the training team. - Maintain audit repor...
Posted 14 hours ago
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