1023 Quality Monitoring Jobs - Page 10

Job Responsibilities: Team Management: Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates. Help manage team work life balance through efforts on leave planning and rostering. Communicate effectively within & with team members & escalate issues to the management for timely resolution. Continuously manage performance through timely and effective feedback and coaching. Partner with Recruiting and Training functions to help improve the quality of incoming talent. Operations & Delivery: Manage team production and conduct process Quality monitoring. Manage work assignment allocation & review of work list. Encourage & engage team members for continuous improvement / process optimization / automation ideas. Manage Business Intelligence through reports & MIS for internal / client use. Determine validity of move to client, either send back instruction to Rep or approve & move to client. Review coding review requests & quantify preventable issues. Communicate to Billing, PP or Coding teams as applicable. Scenario findings to all staff for examples that were not valid coding review needs. Work with Coding on responses that can be used in appeals when coded correctly. Review denial adjustments for validity - quantify preventable issues. Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions. Review high risk/aged/ excessive incomplete action account balances. Manage up review AR findings and feedback. Create QA & Tip for week from client, payer, and account assessment scenarios. Manage Global Issues impacting team performance / client business and share inputs with Quality & Training teams. Compliance: Ensure highest levels of Organization and Healthcare related compliance requirements are adhered to. Ensure adherence to maintaining all necessary process documentation as per the QMS.

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline Location - Mumbai,New Delhi,Pune,Bangalore,Hyderabad,Chennai

Locations : - Ahmedabad, Bharuch, Surat, Pune Department/Unit: CCR Operations Reporting To: CCR Shift In-charge Direct Reports: None Job Purpose/Summary: To operate and monitor the continuous casting machine (e.g., Properzi, Upcast) to produce highquality copper rods/wire rods from molten copper, ensuring adherence to production schedules, quality specifications, and safety standards. Key Responsibilities & Duties: Machine Operation: Operate the continuous casting machine from the control panel, including starting, stopping, and adjusting parameters (casting speed, water cooling, melt temperature). Melt Transfer: Monitor and control the transfer of molten copper from the holding furnace to the casting wheel/die. Quality Monitoring: Continuously inspect the cast rod for surface defects, dimensional accuracy, and proper coiling. Take samples for quality checks. Troubleshooting: Identify and respond to minor operational issues or machine malfunctions (e.g., blockages, abnormal vibrations) and report major issues to the Shift In-charge. Die/Graphite Maintenance: Assist in the cleaning and replacement of casting dies and graphite molds as required. Safety Compliance: Adhere strictly to all safety procedures related to working with molten metal, high temperatures, and rotating machinery. Use appropriate PPE. Housekeeping: Maintain a clean and organized work area around the casting machine. Data Recording: Accurately record production data, machine parameters, and any incidents or deviations. Key Performance Indicators (KPIs): Shift Production Volume (Copper Rod Tons) Rod Quality (Dimensional Tolerance, Surface Finish) Scrap Rate (%) Machine Uptime (Shift-wise) Adherence to Casting Parameters Required Qualifications: ITI/Diploma in Mechanical, Electrical, or Metallurgical Engineering. Required Experience: 3-6 years of experience in continuous casting operations, preferably in non-ferrous metals. Experience with specific CCR machine types is an advantage. Required Skills: Understanding of metal solidification and casting principles. Proficiency in operating HMI/DCS panels for machine control. Ability to identify visual defects on metal surfaces. Strong attention to detail and ability to react quickly to process changes. Safety-focused , especially around high-temperature processes.

As a member of the Quality team, you will be responsible for various tasks aimed at ensuring the adherence to company standards and identifying areas for improvement. Your duties will include evaluating customer interactions, providing feedback to agents for process improvement, analyzing trends from quality audits, and preparing detailed reports. Moreover, you will need to ensure compliance with regulatory standards, implement a structured feedback mechanism, and maintain accurate records of quality audits. To excel in this role, you are required to have a strong knowledge of quality concepts, terminology, and objectives. Proficiency in MS Office tools such as Word, Excel, and Access is essential. Additionally, you should possess a thorough understanding of call center operations and the daily duties of personnel being audited. Excellent verbal and written communication skills, along with proficiency in online tools, are crucial for success in this position. Furthermore, domain expertise in consumer relations, critical thinking abilities, and proficiency in processing, investigation, and human trafficking are key attributes that you should bring to the role. Being a team player with problem-solving and analytical skills will be beneficial as you review past investigations and entire files. Proficiency in English language skills in reading, writing, and speaking is also required. At FIS, you will have the opportunity to grow your career in the fintech industry. We offer an inclusive and diverse team environment, professional and personal development opportunities, resources to contribute to your community, and a range of benefits designed to support your lifestyle and well-being. FIS is committed to safeguarding the privacy and security of all personal information processed to provide services to clients. Please note that FIS primarily follows a direct sourcing model for recruitment, and a small portion of hiring is done through recruitment agencies. We do not accept resumes from agencies not on our preferred supplier list and are not responsible for any fees related to resumes submitted through job postings or other channels within the company.,

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

As a Sales Manager at our organization, your primary responsibility will be to enhance the sales of QR & Soundbox by effectively reaching out to merchants across various locations. Your role will involve growing distribution and market share within your designated area of operations, ensuring visibility accountability through extensive deployment of QR & Soundbox, and recruiting and managing a sales team to drive business in the market. We are looking for a candidate who is skilled in coaching and mentoring, possesses a growth mindset, and is capable of quickly grasping and applying new ideas and concepts. You will be required to plan the market size, span, and geographies for Field Sales Executives (FSE), as well as devise effective communication strategies to align the team with organizational targets. Monitoring quality parameters as per management guidelines, conducting audits on team acquisitions and sales, and ensuring team members are actively present in the market for regular sales and usage are also key aspects of this role. Additionally, having strong networking skills and a willingness to travel extensively within the specified area are essential for success in this position. Joining our team means being part of a mission to bring half a billion Indians into the mainstream economy. We are committed to our customers" satisfaction and are the largest merchant acquirer in India. As a Sales Manager, you will play a crucial role in achieving our organizational goals by leveraging your drive, initiative, leadership experience, and educational background. If you are a graduate or post-graduate with a high level of self-motivation, experience in leading teams, and a growth mindset, we invite you to join us on this exciting journey towards empowering millions of individuals and businesses in India.,

Candidate should be currently working as a Quality analyst on papers in an International Voice process. Work Location - Bangalore / Hyderabad / Gurgaon / Pune / Mumbai / Kolkata Shift - Rotational Shifts Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143. Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Dear Candidate, Greetings!! Looking at IMMEDIATE JOINING for the Sr. Manager - Quality or Assistant Manger Quality. Kindly find the below hiring criteria, do find the detailed role responsibilities for your reference. Kindly share your updated resume to express that you are interested in the role, as the salary offered is the best in the Industry, no constrain for the potential candidate. Interview Time :- Your interview needs to be scheduled. Interview Venue :- MS Realty , 720, Plaza Panchshil,55, Hughes Road, Grant Road ,Mumbai 400007 About the Company MS Realty create humans spaces that are a synthesis of lifestyle and comfort. MS Realty, is a renowned Realty Group Company headquartered at Grant Road, Mumbai. We are specialized in High Raised Residential /Commercial Buildings in Mumbai. Some of our projects are Courtyard ( Kalina), Gateway ( Juhu ), Kemps Corner and more. Company website: https://msrealty.co.in/ MS Realty, an extension of one of the world's largest diamond companies, M Suresh Group, is a Mumbai-based company. We have been in the business of producing diamonds of the highest quality for decades, and with the same principle and philosophy, we are also spreading our wings in the real estate business. Lifestyles are evolving, and so are the spaces we occupy. Team believes in designing spaces that follow the golden ratio. The spaces that are efficient and functional, taking into account the ergonomics of their inhabitants; every movement. To rebuild the sync between human and spaces, to create spaces that help people live, grow and enjoy. Job Description: 1. Company Name: MS Realty Group 2. Position Title: Sr. Manager - Quality 3. Department: Projects 4. Job Location: Mumbai 5. Job profile Implement the QA/QC management systems at company Level, across all sites. Prepare and implement quality SOPs and Checklists. Coordinate with all the stakeholders for conducting of Quality Audits, Prepare quality Audits schedules and conduct audits successfully at sites. Coordinate with Contracts and Construction head for resolution of Vendor queries during Tendering. Coordinate with the Site In charge and Contractors representative on all quality matters at site. Coordinate with all stake holders at site for implementation of Best Construction practices so that Quality is maintained at site. Prepare and implement good construction methodologies as per company SOPs, and best industry standards. Coordinate with all the stakeholders at site to maintain quality Records Verify that the quality related site activities are in accordance with the applicable codes and standards. Participate in the site internal and external site audits. Coordinate all the quality site inspections through the site QC inspectors. Ensure all quality control documentation is compiled. Control all non-conformance reports and undertake remedial action. Complete site quality control instructions and action remedial responses. Review the customers specification and undertake relevant training to the site QC Inspectors and Engineers. Prepare, Monitor and implement the approved site QC Plan. Complete and coordinate the approval of the sites QC technical submittals to the customer. Coordinate with the site construction manager on all quality issues. Coordinate and chair the QA/QC site weekly meetings with the projects contractors QC personnel. Elaborating inspection and test programs. Assure all technical documents relative to site quality control are as per current status and as per safety standards of company. 6. Requirements: Excellent oral and written communication skills. Organizational skills and the ability to multitask. The ability to be proactive and take initiative. Flexibility and adaptability. 7. Education: BE- B.Tech. 8. Work Experience: 10 years above in Real Estate Kindly share your updated resume for the interview & also confirm your interest along with a suitable time for conducting interview via return email. Employee References are welcome. Thanks & Regards Ashwini Shringare Associate Director ( Human Resource) - Advisory +91 9833038733 Ashwinish@peopleequation.io https://peopleequation.io/ https://www.linkedin.com/company/peoplee Role & responsibilities Preferred candidate profile Immediate Joining Education: BE- B.Tech. Work Experience: 10 years above in Real Estate Kindly share your updated resume for the interview & also confirm your interest along with a suitable time for conducting interview via return email. Employee References are welcome.

Job Description : Assistant Manager-Quality At Least 5 years of experience Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems. Good working knowledge of Quality Control methodologies Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies Experience on Quality Assurance practices leading Stable and predictable process performance Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies. Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs. Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits. Ability to analyze complex data and share key process and business inferences/insights with the leadership team Ability to project manage complex change initiatives by partnering with clients Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives. Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis Strong communication skills

Skill required: Record To Report - Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for In this role you are required to identify and assess complex problems for area of responsibility You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors This will require alignment to strategic direction set by senior management when establishing near-term goals Your primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments You will need to flag risks to clients and Accenture stakeholders and propose action plans where needed You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value Decisions that you make in this role will have a major day to day impact on area of responsibility You will be managing medium - large sized teams and/or work efforts at a client or within Accenture You would require transformation mindset and eye for identifying automation/process improvement opportunities. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

Role - Supervisor Quality /Quality Team Leader Leading BPO in Bangalore International Voice Process 5 Days Working Worked on 7QC tools MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS MUST BE QTL on PAPERS WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience Experience handling a team of Quality Analyst Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Mail your cv at simmi@hiresquad.in or call a 8467054123

Provide strategic leadership and direction to the Quality Assurance department. Establish, implement, and monitor quality management systems across the unit. Lead all airline and external audits, ensuring successful compliance and certification. Review and analyze microbiological and quality reports; ensure preventive and corrective actions. Drive continuous improvement initiatives in hygiene, food safety, and process control. Oversee vendor quality management, including development and audit schedules. Manage budgets for QA activities, cleaning supplies, pest control, and related functions. Collaborate with cross-functional teams (Production, Engineering, Purchase, HR) to ensure alignment with QA standards. Build, mentor, and develop the QA team to ensure a culture of excellence. Represent the unit in airline review meetings, regulatory inspections, and corporate QA forums. Ensure complete adherence to ISO, HACCP, FSSAI, HALAL Compliance and airline-specific standards. Major Areas of Responsibility: QA Strategy Compliance with Hygiene, Food Safety, and Quality standards across operations Vendor Quality Management Implementation of Corrective and Preventive actions post Audits Monitor and review CCP and OPRP records as per ISO/HACCP, HALAL Certification standards. Training associates on hygiene, food safety, and quality. Qualifications and Experience : Masters degree in Microbiology. Minimum 1012 years of experience in Quality Assurance, with at least 45 years in a leadership role, preferably in food production, catering, or hospitality. In-depth knowledge of HACCP, ISO standards, FSSAI, HALAL Compliance and global food safety regulations. Strong experience in handling airline audits and vendor management. Proven ability to lead teams and manage change in a dynamic environment.

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

As an Inline Quality Controller, your primary responsibility will be to ensure the quality of the production line by monitoring and inspecting various stages of the manufacturing process. You will be tasked with setting and implementing quality standards, including defining benchmarks and SOPs based on buyer requirements. Regular inspections will be conducted during cutting, sewing, and finishing to assess fabric and trim quality, stitching processes, dimensional accuracy, and accessory attachments. Any defects or deviations from standards must be identified, documented, and reported promptly. Problem-solving and corrective action are crucial aspects of your role, requiring you to communicate quality issues, recommend solutions, and work closely with production teams to address defects effectively. Additionally, you must incorporate buyer feedback into the production process and participate in training personnel on quality standards and defect identification. Continuous improvement initiatives and maintaining accurate quality documentation are key components of ensuring product quality and process optimization. Your technical knowledge and skills will be essential in understanding garment construction, stitching techniques, fabric behavior, quality control methods, and interpreting technical specifications. Effective communication and interpersonal skills are necessary for collaborating with different teams and addressing concerns to foster a collaborative approach to quality control. Attention to detail and accuracy are critical traits to identify minor flaws or inconsistencies in the production process. Specific considerations for ladies" wear include ensuring fit and measurement accuracy, fabric quality ranging from delicate silks to blends, and meticulous inspection of finishing details like embroidery and embellishments. With a minimum of 5 years of experience in quality control, you will play a vital role in upholding and enhancing product quality standards within the production line.,

Millennials Immigration NZ is hiring for the role of Operations Manager - India (Study Abroad New Zealand) to join the Delhi NCR team. With a minimum of 4 years of experience in study abroad operations, you will lead processes, manage people, and oversee visa lodgements to ensure efficient operations. The Operations Manager will be responsible for overseeing day-to-day operations, managing the visa lodgement process, establishing efficient processes, conducting training for team members, monitoring quality and performance, and staying updated on New Zealand university admission requirements. Additionally, the role involves providing guidance to the team on study options, ensuring timely communication with universities and students, preparing reports for leadership, and actively participating in education fairs and events. The ideal candidate should have a minimum of 4 years of experience in Operations Management within the study abroad sector, with a focus on New Zealand. Strong leadership skills, the ability to create processes, oversee visa lodgements, and achieve targets are essential. Excellent communication, organizational, and problem-solving abilities, along with a proactive and detail-oriented approach, are desired qualities. This role is based in Delhi NCR and offers a hybrid work model combining office and work from home arrangements. If you are passionate about international education, possess the necessary experience, and are eager to work with a dedicated team, we encourage you to apply or send your CV to advisers@themoenz.com. Join us in making a positive impact in the field of study abroad and contribute to student success.,

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? _x000D_ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? _x000D_ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? _x000D_ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? _x000D_ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others_x000D_. Experience1-3 Years_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Provide feedback to agents on their performance during calls. Monitor calls for quality assurance purposes, identifying areas of improvement. Perform quality monitoring activities to maintain high-quality service delivery. Office timings: 10am to 8pm. week off: Rotaional (sat & sun compulsory working )

IT WORLD is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent communication, interpersonal, and problem-solving skills