Job Title: Marketing Executive Location: [Office Location] Job Type: Full-Time Reports To: Marketing Manager / Head of Marketing Job Summary The Marketing Executive will be responsible for executing marketing campaigns, conducting market research, and managing various promotional activities to increase brand awareness and drive customer acquisition. The role involves contributing to the development of marketing strategies, creating content for different channels, and ensuring that marketing initiatives are aligned with business objectives. Key Responsibilities Campaign Development and Execution Assist in the development and execution of marketing campaigns across multiple platforms (digital, print, events, etc.). Coordinate with the creative team to develop marketing collateral, including advertisements, brochures, and online content. Ensure marketing campaigns are on schedule and within budget. Monitor and analyze campaign performance, making adjustments as needed to meet targets. Market Research and Analysis Conduct market research to identify new trends, customer preferences, and competitor activities. Analyze customer feedback and market data to support marketing strategies and identify opportunities for growth. Provide insights on target audience behavior and preferences to tailor marketing efforts effectively. Content Creation Develop and maintain engaging content for marketing materials, social media posts, websites, and email newsletters. Write and proofread copy for promotional materials, product descriptions, and advertisements. Coordinate with graphic designers, photographers, and other creatives to produce visually appealing marketing content. Social Media and Digital Marketing Manage social media accounts and digital platforms to enhance online presence and engagement. Create and schedule social media content, including posts, promotions, and campaigns, to engage with followers and attract new customers. Track and report on key digital marketing metrics such as website traffic, social media engagement, and conversion rates. Event Planning and Coordination Assist in organizing marketing events such as trade shows, webinars, conferences, or promotional activities. Manage event logistics, including venue selection, registration, and post-event follow-up. Collaborate with sales teams to integrate event marketing strategies and drive customer attendance. Brand Awareness and Positioning Help to strengthen brand presence and visibility across various marketing channels. Assist in the creation and implementation of strategies to position the brand effectively in the marketplace. Ensure consistent brand messaging and visuals across all marketing materials. Customer Relationship Management Assist in developing customer loyalty programs, promotional offers, and incentives. Track customer interactions and feedback to improve marketing initiatives and customer satisfaction. Engage with customers on social media platforms and respond to inquiries or concerns in a timely manner. Reporting and Performance Tracking Monitor the performance of marketing campaigns using analytical tools and generate reports on key performance indicators (KPIs). Track and report on marketing budgets, ROI, and other relevant metrics. Provide recommendations to improve campaign effectiveness based on performance data. Collaboration and Communication Work closely with internal teams such as sales, product development, and design to ensure marketing efforts align with business goals. Coordinate with external partners, vendors, or agencies to support marketing initiatives and ensure timely delivery of marketing materials. Participate in team meetings and brainstorming sessions to contribute ideas and marketing solutions. Requirements Bachelors degree in Marketing, Business Administration, Communications, or a related field. 1-2 years of experience in marketing, preferably in a similar role. Strong understanding of digital marketing platforms, social media, and content management systems. Knowledge of SEO, SEM, Google Analytics, and email marketing tools is a plus. Strong communication, writing, and editing skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and marketing software/tools (e.g., CRM systems, Hootsuite, Mailchimp, etc.). Ability to manage multiple projects simultaneously and meet deadlines.

Job Title: Manager - C&B Location: Mumbai (managing teams across India) About the Company: Everest Fleet is India's largest professionally managed fleet management company partnered with Uber, operating over 20,000+ vehicles across Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Pune, and Kolkata. With a team of 2,250+ employees and a driver base of 20,000+ , we aim to create 100,000 jobs as part of our growth journey. To support this mission, we are diversifying into goods logistics , employee transportation , and intercity mobility unlocking unlocking new opportunities for innovation and expansion. Key Responsibilities Develop, implement, and manage compensation structures, incentive plans, and benefits programs. Conduct salary benchmarking, job evaluations, and market analyses to ensure competitive and equitable pay. Administer employee benefits programs (health, insurance, retirement, wellness, etc.). Evaluate and improve employee reward and recognition programs. Ensure compliance with federal, state, and local compensation and benefits laws and regulations. Collaborate with HR Business Partners on compensation planning and promotions. Manage the annual compensation cycle including merit increases, bonuses, and salary reviews. Handle relationships with benefits vendors and negotiate contracts to ensure cost-effective solutions. Prepare reports and analytics on compensation trends, benefits utilization, and costs. Educate employees on total rewards offerings and address compensation/benefit-related inquiries. Experience : Proven experience as an HR C&B or in a similar HR role. Skills : Strong interpersonal and communication skills. Analytical mindset with the ability to interpret HR data. In-depth knowledge of labor legislation and HR best practices. Proficiency in HRIS and Microsoft Office Suite. Work Environment Location : Thane Employment Type : Full-Time Reports To : CHRO Work Mode : Work from Office Working days : 6 days Email resume - sajin.francis@everestfleet.com

Job Title: Manager - HRBP Location: Mumbai (managing teams across India) About the Company: Everest Fleet is India's largest professionally managed fleet management company partnered with Uber, operating over 20,000+ vehicles across Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Pune, and Kolkata .With a team of 2,250+ employees and a driver base of 20,000+ , we aim to create 100,000 jobs as part of our growth journey. To support this mission, we are diversifying into goods logistics , employee transportation , and intercity mobility unlocking unlocking new opportunities for innovation and expansion. Key Responsibilities Strategic HR Planning : Collaborate with leadership to develop and implement HR strategies that align with business goals. Employee Relations : Provide guidance on employee relations issues, ensuring a positive workplace culture. Talent Management : Oversee talent acquisition, development, and retention strategies to meet organizational needs. Performance Management : Facilitate performance management processes, including evaluations and feedback mechanisms. Organizational Development : Lead initiatives to enhance organizational effectiveness and employee engagement. Compliance & Risk Management : Ensure adherence to labor laws and company policies, mitigating legal risks. HR Metrics & Reporting : Analyze HR metrics to inform decision-making and improve organizational performance. Experience : Proven experience as an HR Business Partner or in a similar HR role. Skills : Strong interpersonal and communication skills. Analytical mindset with the ability to interpret HR data. In-depth knowledge of labor legislation and HR best practices. Proficiency in HRIS and Microsoft Office Suite. Work Environment Location : Thane Employment Type : Full-Time Reports To : CHRO Work Mode : Work from Office Working days : 6 days Email resume - sajin.francis@everestfleet.com

Strategic Projects Lead COOs Office Location: Mumbai Function: Strategy & Central Operations Experience: 2-5 years What Were Building At Everest Fleet, were not just moving cars were building India's most trusted mobility platform. We partner with Uber to run over 20,000 vehicles across seven cities, and were just getting started. Our mission? Unlock livelihoods for 100,000+ drivers and bring reliability to India’s chaotic mobility and logistics space. We’re expanding into goods delivery, employee transport, and intercity rides—and behind every city, vehicle, and driver is a system that needs to scale smartly. That’s where you come in. Why This Role Matters You’ll work directly with the COO’s office on problems that move the needle—building city launch playbooks, fixing broken funnels in driver onboarding, streamlining payout systems, or figuring out how to grow our supply base 3x without blowing up costs. If you're someone who enjoys working with ambiguity, thrives on structured chaos, and wants to own 01 problems early in your career—this role gives you the stage *and* the mic. What You’ll Do Own high-impact workstreams: Think new channel rollouts, driver lifecycle projects, or expansion initiatives. Be the engine of execution: Create project plans, chase bottlenecks, and ensure what gets planned actually ships. Work across functions: Partner with city ops, product, finance, HR, and marketing. You’ll often be the glue. Solve real problems with data: Dig into dashboards, talk to drivers, analyze gaps—and act fast. Build systems: Whether it’s a new onboarding SOP or a hub-level KPI tracker, you’ll bring repeatability to scale. You Might Be a Fit If You Have 2–5 years of experience in ops, strategy, consulting, or running stuff at a startup. Have worked in a marketplace business like Uber, Zomato, Swiggy, or logistics/delivery startups. Think in Google Sheets, communicate clearly, and get a thrill from solving messy problems. Can work with limited structure and high expectations. Want to fast-track your learning by being close to decisions, not decks. Bonus Points If You Have experience managing supply or delivery partners (drivers, gig workers, merchants, etc.). Have built or used dashboards (Power BI, Looker, Data Studio). Know how to run scrappy pilots or quick ops experiments and scale them later. What’s In It for You Competitive pay & health insurance — we take care of our people. A launchpad for your career — go deep in ops, move into city leadership, or grow into strategy. Work with leadership — this isn’t a layer-down role; you’ll be in the room. Fast learning curve — ambiguity, speed, and ownership, every day. Real-world impact — what you build affects the daily livelihood of thousands of drivers. Want to ship real things that matter? This is your shot. Email - sajin.francis@everestfleet.com

Job Title: Assistant Manager, Operations Location: Pune Job Type: Full-Time Reports To: Operations Manager Company Overview Everest Fleet is Ubers largest professionally managed fleet supplier in India, with a fleet of 15,000+ cars operating across Mumbai, Pune, Bengaluru, Delhi NCR, Hyderabad, Chennai, and Kolkata. Founded in October 2016 by entrepreneur, philanthropist, and angel investor Siddharth Ladsariya, Everest Fleet has emerged as a benchmark for professionalism in the fleet industry. With a strategic partnership with Uber India, Everest Fleet aims to expand to 35,000 cars by the end of 2024. The company's vision includes generating over 1 lakh jobs and building a robust ecosystem that benefits drivers, aggregators, investors, and employees alike. The current team comprises 1500+ employees and over 15,000 drivers. Everest Fleet is actively building a core team to lead the next phase of growth. Job Summary The Assistant Manager, Operations will support the Operations Manager in managing day-to-day operations, enhancing business processes, and supervising team activities. This role plays a critical part in optimizing workflow, improving productivity, and ensuring alignment with the company's operational goals. Key Responsibilities 1. Daily Operations Management Oversee and support daily operations to ensure smooth and efficient processes Coordinate with internal teams to maintain consistent workflows and resolve bottlenecks Ensure tasks are completed on time and meet quality standards 2. Team Supervision and Development Provide guidance, training, and resources to support team members Conduct regular team check-ins and performance discussions Assist with onboarding and professional development of new team members 3. Performance Monitoring and Reporting Track and analyze key performance metrics Generate regular reports to evaluate operational effectiveness Collaborate with the Operations Manager to set and monitor performance targets 4. Process Improvement Identify areas for operational improvement Support implementation of Lean, Six Sigma, or other process improvement methodologies Use team feedback and data analysis to drive process enhancements 5. Quality Assurance Ensure adherence to company policies and quality standards Conduct audits and quality checks Address and resolve quality-related issues in coordination with relevant teams 6. Resource and Inventory Management Monitor and manage resources and inventory Coordinate procurement and timely restocking Optimize resource usage to control costs 7. Customer Satisfaction and Service Quality Assist with handling customer issues and service-related concerns Escalate critical issues to the Operations Manager Ensure delivery of high service standards 8. Budgeting and Cost Control Monitor department expenses and recommend cost-saving strategies Track spending to ensure budget compliance Support the Operations Manager in budget preparation and forecasting 9. Health, Safety, and Compliance Ensure compliance with safety regulations Conduct safety training and audits Work with compliance teams to implement regulatory changes 10. Cross-Functional Collaboration Collaborate with HR, Finance, Sales, and other departments Act as a liaison to ensure smooth communication and execution Support company-wide initiatives that impact operations Requirements: Bachelor's degree in Business Administration, Operations Management, or a related field Minimum 3 years of experience in operations, with leadership or supervisory experience Strong knowledge of operational principles and performance tracking Proficiency in Microsoft Office; familiarity with ERP or CRM systems Excellent organizational, time management, and communication skills Additional Skills: Analytical mindset with strong data interpretation abilities Effective problem-solving and decision-making skills Knowledge of Lean, Six Sigma, or process improvement methodologies (preferred) Adaptability in fast-paced environments Experience with budgeting and cost control (advantageous)

Everest Fleet is a leading fleet management company in India, transforming shared mobility through technology, innovation, and sustainability. With a fleet of 18,500+ cars across major cities, we partner with top ride-hailing platforms to deliver safe and eco-friendly urban transportation. Job Summary - Looking for Cab drivers with 1-2 years of experience who would be interested in driving cars. Earn upto Rs. 30000*/month by driving the cars. CNG cars with a weekly payout. அனுபவம் வாய்ந்த CAB டிரைவர்கள் தேவை. கார்களை ஓட்டுவதில் ஆர்வமுள்ளவர்கள் இருக்க வேண்டும். மாதம் ரூ. 30,000* வரை சம்பாதிக்கலாம். Job Description: Conducting regular maintenance checks of their vehicle and keeping it in optimum condition Safely loading the passengers onto their vehicle Using GPS and knowledge of the area to plan the shortest routes Keeping the vehicle hygienic and presentable Keeping track of trip details, expenses, and fuel usage Interacting with passengers and clients Freshers can also apply. Candidates with prior experience in Cab Driver, Car Driver, Taxi driver, Delivery Driver, or driving can apply. Additional Benefits: Dual Driver options Referral Bonus: Rs. 3000 Joining Bonus : Rs. 5000 Lifetime weekly off Free repair and maintenance Low rental and high earnings 24x7 Support service Free Doctor Consultancy on call Apply Now T&C Apply* Job Types: Full-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Evening shift Night shift Weekend availability Supplemental Pay: Joining bonus Performance bonus Work Location: In person

Everest Fleet is a leading fleet management company in India, transforming shared mobility through technology, innovation, and sustainability. With a fleet of 18,500+ cars across major cities, we partner with top ride-hailing platforms to deliver safe and eco-friendly urban transportation. Job Summary - Looking for Cab drivers with 1-2 years of experience who would be interested in driving cars. Earn Upto Rs. 30000*/month by driving the cars. CNG cars with a weekly payout. Job Description : Earn Upto Rs. 30000*/month by driving Everest fleet.CNG cars with weekly payout Freshers can also apply. Using GPS and knowledge of the area to plan the shortest routes Safely loading the passengers onto their vehicle Conducting regular maintenance checks of their vehicle and keeping it in optimum condition Keeping the vehicle hygienic and presentable Keeping track of trip details, expenses, and fuel usage Interacting with passengers and clients Candidates with prior experience in Cab Driver, Car Driver, Taxi driver, Delivery Driver, or driving can apply. Additional Benefits: Referral Bonus: Rs. 3000 Joining Bonus 3500 Lifetime weekly off Free repair and maintenance Low rental and high earnings Dual Driver options 24x7 Support service Free Doctor Consultancy on call Apply Now *T&C Apply Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Evening shift Night shift Weekend availability Supplemental Pay: Joining bonus Performance bonus Work Location: In person

Everest Fleet is a leading fleet management company in India, transforming shared mobility through technology, innovation, and sustainability. With a fleet of 18,500+ cars across major cities, we partner with top ride-hailing platforms to deliver safe and eco-friendly urban transportation. Job Summary - Looking for Cab drivers with 1-2 years of experience who would be interested in driving cars. Earn upto Rs. 30000*/month by driving the cars. CNG cars with a weekly payout. அனுபவம் வாய்ந்த CAB டிரைவர்கள் தேவை. கார்களை ஓட்டுவதில் ஆர்வமுள்ளவர்கள் இருக்க வேண்டும். மாதம் ரூ. 30,000* வரை சம்பாதிக்கலாம். Job Description: Conducting regular maintenance checks of their vehicle and keeping it in optimum condition Safely loading the passengers onto their vehicle Using GPS and knowledge of the area to plan the shortest routes Keeping the vehicle hygienic and presentable Keeping track of trip details, expenses, and fuel usage Interacting with passengers and clients Freshers can also apply. Candidates with prior experience in Cab Driver, Car Driver, Taxi driver, Delivery Driver, or driving can apply. Additional Benefits: Dual Driver options Referral Bonus: Rs. 3000 Joining Bonus : Rs. 5000 Lifetime weekly off Free repair and maintenance Low rental and high earnings 24x7 Support service Free Doctor Consultancy on call Apply Now T&C Apply* Job Types: Full-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Evening shift Night shift Weekend availability Supplemental Pay: Joining bonus Performance bonus Work Location: In person

Everest Fleet is a leading fleet management company in India, transforming shared mobility through technology, innovation, and sustainability. With a fleet of 18,500+ cars across major cities, we partner with top ride-hailing platforms to deliver safe and eco-friendly urban transportation. Job Summary - Looking for Cab drivers with 1-2 years of experience who would be interested in driving cars. Earn upto Rs. 30000*/month by driving the cars. CNG cars with a weekly payout. Job Description: Candidates with prior experience in Cab Driver, Car Driver, Taxi driver, Delivery Driver, or driving can apply. Safely loading the passengers onto their vehicle Using GPS and knowledge of the area to plan the shortest routes Conducting regular maintenance checks of their vehicle and keeping it in optimum condition Keeping the vehicle hygienic and presentable Keeping track of trip details, expenses, and fuel usage Interacting with passengers and clients Freshers can also apply. Additional Benefits: Referral Bonus: Rs. 2000 Lifetime weekly off Free repair and maintenance Low rental and high earnings Dual Driver options 24x7 Support service Free Doctor Consultancy on call Apply Now *T&C Apply" Job Types: Full-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Night shift Supplemental Pay: Joining bonus Performance bonus Work Location: In person

Everest Fleet is a leading fleet management company in India, transforming shared mobility through technology, innovation, and sustainability. With a fleet of 18,500+ cars across major cities, we partner with top ride-hailing platforms to deliver safe and eco-friendly urban transportation. Job Summary - Looking for Cab drivers with 1-2 years of experience who would be interested in driving cars. Earn upto Rs. 30000*/month by driving the cars. CNG cars with a weekly payout. Job Description: Safely assist passengers when entering and exiting the vehicle. Using GPS and knowledge of the area to plan the shortest routes Conducting regular maintenance checks of their vehicle and keeping it in optimum condition Keeping the vehicle hygienic and presentable Keeping track of trip details, expenses, and fuel usage Interacting with passengers and clients Freshers can also apply. Candidates with prior experience in Cab Driver, Car Driver, Taxi driver, Delivery Driver, or driving can apply. Additional Benefits: Dual Driver options Referral Bonus: Rs. 3000 Joining Bonus: Rs. 3500 Lifetime weekly off Free repair and maintenance Low rental and high earnings 24x7 Support service Free Doctor Consultancy on call Apply Now *T&C Apply" Job Types: Full-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Night shift Supplemental Pay: Joining bonus Performance bonus Work Location: In person

Everest Fleet is a leading fleet management company in India, transforming shared mobility through technology, innovation, and sustainability. With a fleet of 18,500+ cars across major cities, we partner with top ride-hailing platforms to deliver safe and eco-friendly urban transportation. Job Summary - Looking for Cab drivers with 1-2 years of experience who would be interested in driving cars. Earn Up to Rs. 30000*/month by driving the cars. CNG cars with a weekly payout. চাকরির সংক্ষিপ্ত বিবরণ – ১-২ বছরের অভিজ্ঞতা সম্পন্ন ক্যাব ড্রাইভার খোঁজা হচ্ছে যারা গাড়ি চালাতে আগ্রহী। গাড়ি চালিয়ে মাসে সর্বোচ্চ ₹৩০,০০০* পর্যন্ত আয় করুন। সিএনজি গাড়ি এবং সাপ্তাহিক পেমেন্ট সুবিধা। Job Description: Maintain the cleanliness and hygiene of the vehicle, keeping it presentable at all times. Safely loading the passengers onto their vehicle Using GPS and knowledge of the area to plan the shortest routes Conducting regular maintenance checks of their vehicle and keeping it in optimum condition Keeping track of trip details, expenses, and fuel usage Interacting with passengers and clients Freshers can also apply. Candidates with prior experience in Cab Driver, Car Driver, Taxi driver, Delivery Driver, or driving can apply. Additional Benefits: Referral Bonus - 3 days rent off Lifetime weekly off Free repair and maintenance Low rental and high earnings Dual Driver options 24x7 Support service Free Doctor Consultancy on call Apply Now T&C Apply Job Types: Full-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Night shift Supplemental Pay: Performance bonus Work Location: In person

Everest Fleet is a leading fleet management company in India, transforming shared mobility through technology, innovation, and sustainability. With a fleet of 18,500+ cars across major cities, we partner with top ride-hailing platforms to deliver safe and eco-friendly urban transportation. Job Summary - Looking for Cab drivers with 1-2 years of experience who would be interested in driving cars. Earn Up to Rs. 30000*/month by driving the cars. CNG cars with a weekly payout. চাকরির সংক্ষিপ্ত বিবরণ – ১-২ বছরের অভিজ্ঞতা সম্পন্ন ক্যাব ড্রাইভার খোঁজা হচ্ছে যারা গাড়ি চালাতে আগ্রহী। গাড়ি চালিয়ে মাসে সর্বোচ্চ ₹৩০,০০০* পর্যন্ত আয় করুন। সিএনজি গাড়ি এবং সাপ্তাহিক পেমেন্ট সুবিধা। Job Description: Maintain the cleanliness and hygiene of the vehicle, keeping it presentable at all times. Safely loading the passengers onto their vehicle Using GPS and knowledge of the area to plan the shortest routes Conducting regular maintenance checks of their vehicle and keeping it in optimum condition Keeping track of trip details, expenses, and fuel usage Interacting with passengers and clients Freshers can also apply. Candidates with prior experience in Cab Driver, Car Driver, Taxi driver, Delivery Driver, or driving can apply. Additional Benefits: Referral Bonus - 3 days rent off Lifetime weekly off Free repair and maintenance Low rental and high earnings Dual Driver options 24x7 Support service Free Doctor Consultancy on call Apply Now T&C Apply Job Types: Full-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Night shift Supplemental Pay: Performance bonus Work Location: In person

Everest Fleet is a leading fleet management company in India, transforming shared mobility through technology, innovation, and sustainability. With a fleet of 18,500+ cars across major cities, we partner with top ride-hailing platforms to deliver safe and eco-friendly urban transportation. Job Summary - Looking for Cab drivers with 1-2 years of experience who would be interested in driving cars. Earn upto Rs. 30000*/month by driving the cars. CNG cars with a weekly payout. Job Description: Candidates with prior experience in Cab Driver, Car Driver, Taxi driver, Delivery Driver, or driving can apply. Safely loading the passengers onto their vehicle Using GPS and knowledge of the area to plan the shortest routes Conducting regular maintenance checks of their vehicle and keeping it in optimum condition Keeping the vehicle hygienic and presentable Keeping track of trip details, expenses, and fuel usage Interacting with passengers and clients Freshers can also apply. Additional Benefits: Referral Bonus: Rs. 2000 Lifetime weekly off Free repair and maintenance Low rental and high earnings Dual Driver options 24x7 Support service Free Doctor Consultancy on call Apply Now *T&C Apply" Job Types: Full-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Night shift Supplemental Pay: Joining bonus Performance bonus Work Location: In person

As Team Leader is responsible for overseeing a team of customer service representatives, agents, or associates . The role involves managing day-to-day operations, ensuring quality service delivery, meeting performance targets, and handling customer escalations. The Team Leader also provides coaching, training, and support to team members, ensuring that both individual and team goals are met efficiently. Heres a detailed job description for a Team Leader role: Job Title: Team Leader Location: Pune Job Type: Full-Time Job Summary The Team Leader is responsible for supervising, managing, and leading a team of customer service agents within a setup. This role involves ensuring the delivery of exceptional service, maintaining performance levels, addressing escalated issues, and supporting team members’ development. The Team Leader plays a key role in achieving service level agreements (SLAs) and improving operational efficiency. Key Responsibilities Team Leadership and Supervision Lead, motivate, and manage a team of customer service agents to achieve performance targets. Conduct regular one-on-one meetings with team members to provide feedback, coaching, and performance reviews. Ensure that team members are adhering to company policies, procedures, and best practices. Manage team schedules, ensuring adequate coverage and addressing any absenteeism or shift changes. Performance Monitoring and Reporting Monitor and evaluate team performance against KPIs (Key Performance Indicators) such as quality, productivity, and customer satisfaction. Prepare daily, weekly, and monthly reports on team performance, highlighting areas of improvement and success. Ensure that team members meet or exceed individual performance targets related to service quality, resolution time, and customer satisfaction. Customer Escalation Management Handle and resolve escalated customer complaints or issues that agents cannot resolve. Ensure that customer concerns are addressed promptly and professionally, maintaining a high level of customer satisfaction. Support agents in handling difficult or complex customer queries by providing guidance and solutions. Training and Development Provide ongoing training and development for team members to enhance their skills and product knowledge. Assist in the onboarding and training of new agents, ensuring they understand the company’s procedures and customer service expectations. Identify areas for team improvement and recommend training programs or resources to address skills gaps. Quality Assurance Ensure that the team maintains high standards of service delivery, compliance, and quality. Conduct quality assessments and provide constructive feedback to agents to improve performance. Implement corrective actions and continuous improvement processes to maintain or enhance service quality. Motivation and Engagement Foster a positive and motivating work environment, encouraging teamwork and collaboration. Recognize and reward team achievements and individual contributions to boost morale and job satisfaction. Organize team-building activities and promote a healthy work-life balance. Operational Efficiency Collaborate with the operations management team to improve processes, reduce inefficiencies, and enhance customer experience. Ensure that the team meets daily and weekly operational goals, including response times, resolution rates, and customer satisfaction metrics. Handle administrative tasks such as attendance, performance tracking, and team resource allocation. Communication and Coordination Act as the main point of contact between team members and senior management or clients. Communicate operational changes, updates, and initiatives to the team clearly and effectively. Liaise with other departments (e.g., HR, IT, training) to resolve any team-related issues or concerns. Compliance and Reporting Ensure the team is compliant with legal, regulatory, and company policies and procedures. Prepare and maintain reports related to team performance, customer feedback, and operational activities. Address compliance issues proactively and work to minimize risks to the organization. Requirements Bachelor’s degree or equivalent experience in business, management, or a related field. 3+ years of experience in customer service with at least 3–4 years in a supervisory or leadership role. Proven track record of managing teams, achieving performance targets, and driving operational success. Strong knowledge of sales industry standards, processes, and tools. Additional Skills Excellent leadership, coaching, and motivational skills. Strong communication skills, both verbal and written. Ability to handle customer escalations and complex situations professionally. Excellent organizational and time-management abilities. Proficiency in using CRM software, call center systems, and MS Office Suite. Knowledge of KPIs, performance metrics, and quality assurance standards.

Role & responsibilities Engage Existing Pilots: Actively connect with onboarded drivers to promote the benefits of the Drive to Own program. Build Trust & Relationships: Serve as a trusted advisor to pilots, helping them understand ownership options, financing models, and long-term income potential. Achieve Conversions: Meet weekly/monthly targets for pilot sign-ups into the program through persuasive, transparent conversations. Onboarding Support: Assist pilots in completing documentation, financing approvals, and handovers of their vehicles. Field Sales & Activation: Conduct in-field visits, info sessions, and one-on-one meetings at driver hubs, parking lots, and transit zones. Track & Report: Maintain accurate records of interactions, leads, and conversion status using CRM tools or internal systems. Preferred candidate profile

Role & responsibilities 1. Conduct outbound calls to potential customers and pitch our company's products and services. 2. Identify and qualify sales leads through cold calling, referrals, and other lead generation techniques. 3. Build and maintain a database of potential customers and regularly follow up with them to convert leads into sales. 4. Work closely with the sales team to develop and implement effective sales strategies. 5. Achieve and exceed monthly and quarterly sales targets. 6. Provide excellent customer service by addressing customer inquiries and resolving any issues in a timely and professional manner. 7. Keep accurate records of all sales activities and update the sales database regularly. 8. Stay updated with industry trends and competitor activities to identify potential sales opportunities.

Job Title: Operations Manager Logistics Location: Mumbai Industry: Logistics / Transportation Experience: 5+ years in logistics/transport operations preferred Job Summary: We are looking for a dynamic and experienced Operations Manager to oversee the daily logistics operations, manage vendor and client relationships, and ensure efficient deployment and tracking of vehicles. The ideal candidate will be responsible for managing end-to-end operations, creating and maintaining MIS reports, handling vendor payments and client receivables, and acting as the Key Account Manager (KAM) for key clients. Key Responsibilities: 1. Vendor Management Develop and maintain strong relationships with logistics vendors and transporters. Evaluate vendor performance and ensure compliance with service-level agreements. Negotiate pricing, contracts, and service terms with vendors to ensure cost efficiency and quality service. 2. Operations & Vehicle Deployment Ensure timely and efficient deployment of vehicles as per client requirements. Monitor and optimize vehicle routing, turnaround time, and availability. Coordinate with vendors and internal teams to resolve operational bottlenecks. 3. Client Coordination & KAM Act as the primary point of contact for key clients, managing daily communication and ensuring service satisfaction. Handle escalations, provide regular updates, and deliver tailored solutions to meet client-specific logistics needs. Build long-term partnerships with clients through trust and performance. 4. MIS & Reporting Design, implement, and maintain comprehensive MIS to track daily operations, vehicle utilization, delivery status, and overall performance. Provide periodic reports and dashboards to management and clients. Analyze data to identify trends, gaps, and opportunities for improvement. 5. Financial Coordination Manage payment cycles for both vendors and clients, ensuring timely invoicing, follow-ups, and reconciliations. Work with the accounts department to resolve payment disputes and maintain financial accuracy.

Job Descripon of Compensaon & Benets Manager: Compensa¢on Management • Design and implement compe¢¢ve compensa¢on structures suitable for a diverse workforce (drivers, technicians, eet managers, opera¢ons sta, and corporate func¢ons). • Conduct regular salary benchmarking, job evalua¢on, and market analysis specic to eet management and logis¢cs industry trends. • • Manage annual performance-based salary review processes. Administer variable pay plans and incen¢ve programs for opera¢onal teams (e.g., mileage- based incen¢ves, performance bonuses for eet KPIs). • Maintain pay equity across job categories, levels, and regions. Benets Administra¢on • • • • Develop and manage employee benets programs such as medical insurance, wellness programs, life insurance, re¢rement plans, and transport/fuel benets. Ensure benets oerings address the unique needs of mobile workforce segments such as drivers and technicians. Collaborate with insurance brokers and providers to manage vendor rela¢onships and nego¢ate cost-eec¢ve oerings. Drive awareness and understanding of benets through employee communica¢ons and training. Compliance & Governance • • • Ensure full compliance with applicable local, state, and na¢onal labor laws governing compensa¢on, benets, over¢me, and transport-related regula¢ons. Monitor changes in legal requirements aec¢ng compensa¢on & benets, and update policies accordingly. Conduct audits to ensure accuracy and compliance in payroll, benets, and compensa¢on programs. Analy¢cs & Repor¢ng • • • Analyze compensa¢on and benets data to iden¢fy trends and opportuni¢es for program improvements. Provide regular repor¢ng to leadership on total rewards spend, workforce trends, and key compensa¢on metrics. Support workforce planning and budge¢ng with accurate compensa¢on cost projec¢ons. Stakeholder Collabora¢on Work closely with Opera¢ons, Fleet Management, and HR Business Partners to ensure • compensa¢on strategies align with business goals (e.g. driver reten¢on, opera¢onal eciency). • • Partner with Talent Acquisi¢on to develop compe¢¢ve oers and compensa¢on packages for new hires. Lead communica¢on and change management eorts around compensa¢on and benets ini¢a¢ves. Qualica¢ons: • • • • Bachelors degree in Human Resources, Business Administra¢on, Finance, or related eld. MBA or relevant masters degree preferred. 45 years of experience in Compensa¢on & Benets, preferably with exposure to logis¢cs, transporta¢on, or eet management sectors. Deep understanding of compensa¢on trends and challenges within a mul¢-loca¢on, opera¢onal workforce. Experience designing incen¢ve programs for opera¢onal and driver workforces is highly desirable. • • • • Strong analy¢cal skills and prociency in HRIS, Excel, and repor¢ng tools. Up-to-date knowledge of labour laws, payroll compliance, and benets administra¢on. Ability to collaborate cross-func¢onally and inuence at all levels of the organiza¢on. Strong communica¢on and stakeholder management skills.

Role of a Sales TL The Sales Team Leader in a BPO is responsible for leading, motivating, and managing a team of sales agents to achieve set targets and KPIs. The role requires both people management and process improvement skills to ensure smooth, efficient, and high-performing sales operations. Key Responsibilities Team Performance Management Monitor and drive individual and team performance against sales targets. Set daily, weekly, and monthly sales goals. Conduct daily huddles and weekly reviews with the team. Ensure all team members meet their KPIs (calls, conversions, etc.). Training and Development Provide regular coaching and feedback to improve team skills. Conduct product knowledge refreshers and soft skills training. Identify underperformers and implement improvement plans. Team Supervision Manage team schedules, shift planning, and adherence. Ensure team members follow BPO compliance and sales scripts. Handle escalations or customer issues that frontline agents cant resolve. Reporting and Analysis Track and report sales metrics to managers/senior leadership. Analyze team performance trends and suggest improvements. Maintain daily and weekly reports on sales, conversions, and productivity. Collaboration and Coordination Work closely with QA, training, and operations teams to maintain quality standards. Coordinate with support teams (HR, IT) for team-related requirements. Process Improvement Identify gaps in the sales process and suggest actionable solutions. Participate in strategy meetings for campaign planning and execution. Motivation and Engagement Recognize and reward top performers to maintain high morale. Plan team-building activities and contests to increase engagement. Act as a point of contact between the team and management. Key Skills Required Strong leadership and people management Sales and negotiation expertise Good communication and interpersonal skills Data-driven decision-making Problem-solving and conflict resolution

Role & responsibilities: 1. Team Leadership and Supervision Lead, motivate, and manage a team of customer service agents to achieve performance targets. Conduct regular one-on-one meetings with team members to provide feedback, coaching, and performance reviews. Ensure that team members are adhering to company policies, procedures, and best practices. Manage team schedules, ensuring adequate coverage and addressing any absenteeism or shift changes. 2. Performance Monitoring and Reporting Monitor and evaluate team performance against KPIs (Key Performance Indicators) such as quality, productivity, and customer satisfaction. Prepare daily, weekly, and monthly reports on team performance, highlighting areas of improvement and success. Ensure that team members meet or exceed individual performance targets related to service quality, resolution time, and customer satisfaction. 3. Customer Escalation Management Handle and resolve escalated customer complaints or issues that agents cannot resolve. Ensure that customer concerns are addressed promptly and professionally, maintaining a high level of customer satisfaction. Support agents in handling difficult or complex customer queries by providing guidance and solutions. 4. Training and Development Provide ongoing training and development for team members to enhance their skills and product knowledge. Assist in the onboarding and training of new agents, ensuring they understand the companys procedures and customer service expectations. Identify areas for team improvement and recommend training programs or resources to address skills gaps. 5. Quality Assurance Ensure that the team maintains high standards of service delivery, compliance, and quality. Conduct quality assessments and provide constructive feedback to agents to improve performance. Implement corrective actions and continuous improvement processes to maintain or enhance service quality. 6. Motivation and Engagement Foster a positive and motivating work environment, encouraging teamwork and collaboration. Recognize and reward team achievements and individual contributions to boost morale and job satisfaction. Organize team-building activities and promote a healthy work-life balance. 7. Operational Efficiency Collaborate with the operations management team to improve processes, reduce inefficiencies, and enhance customer experience. Ensure that the team meets daily and weekly operational goals, including response times, resolution rates, and customer satisfaction metrics. Handle administrative tasks such as attendance, performance tracking, and team resource allocation. 8. Communication and Coordination Act as the main point of contact between team members and senior management or clients. Communicate operational changes, updates, and initiatives to the team clearly and effectively. Liaise with other departments (e.g., HR, IT, training) to resolve any team-related issues or concerns. 9. Compliance and Reporting Ensure the team is compliant with legal, regulatory, and company policies and procedures. Prepare and maintain reports related to team performance, customer feedback, and operational activities. Address compliance issues proactively and work to minimize risks to the organization Preferred candidate profile: 1. Bachelors degree or equivalent experience in business, management, or a related field. 2. 3+ years of experience in customer service with at least 34 years in a supervisory or leadership role. 3. Proven track record of managing teams, achieving performance targets, and driving operational success. 4. Strong knowledge of sales industry standards, processes, and tools. 5. Excellent leadership, coaching, and motivational skills. 6. Strong communication skills, both verbal and written. 7. Ability to handle customer escalations and complex situations professionally. 8. Excellent organizational and time-management abilities. 9. Proficiency in using CRM software, call center systems, and MS Office Suite.