IKS HEALTH

***** PLS READ THE JOB POST BEFORE APPLYING.***** Designation : Manager_HRBP Location : Uppal (Hyderabad) Shifts : 100% WFO - any 9 hours shift between 10 am to 9 pm as per business requirements Salary: Max 13 lpa Job Description : Key Responsibilities: Manage the entire employee life cycle Partner with leaders to establish plans and deliver solutions in order to achieve strategic business initiatives and deliver results. This includes developing a people strategy that is focused on organizational effectiveness, workforce planning, talent and overall business performance Ensure the delivery of innovative organizational development solutions and cutting edge HR services across talent management, career development, performance management, leadership development, culture and conflict resolution Provide day-to-day performance management guidance which includes coaching, counseling, and disciplinary actions; manage and resolve employee relations issues; conduct effective, thorough and objective investigations Utilize a deep understanding of the talent within the assigned organization and actionable plans to develop and grow talent in line with our company needs Partner effectively with other cross-functional teams such as Diversity, L&D, Talent Management and Compensation on communications and best practices Act as a liaison between recruiting and business teams. Participate in interview processes for key hires Be an ambassador for IKS culture and values. Qualifications : Masters degree in Human Resources, Business Administration, Organizational Development or related field is a plus Role Prerequisites: Minimum 5 years of proven experience within HR Experience in Stakeholder Management, Employee Engagement, Performance Management, Retention Management, Business partnering Functional Competencies: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Able to work effectively and productively with internal stakeholders at all levels. Positive and proactive with minimal supervision Ability to work in a fast-moving environment. Good team player ***5 Days Work Week & weekends off***

We have an urgent opening for the Associate Manager position, the details of which are as given below: Position : Associate Manager -Training (Payment Posting) Location : Airoli, Navi Mumbai Required Qualifications: Graduate / Post-Graduation in any discipline. Should have minimum 5 years of experience in Revenue Cycle management Payment Posting. Should understand the entire life cycle of a claim from Provider, Payor and Patient side to be able to identify gaps and set up training sessions. Excellent written and oral communication skills. TTT (Train The Trainer) certification is preferred. Must have working knowledge of MS office / similar tools. Should be willing to work in shifts and travel within India for short / extended periods. Key Responsibilities: Responsible for New Hire Training for all levels hired (Agents to Supervisors). Conduct training in pre-process, process and systems to help employees perform their job effectively and efficiently. Is required to be up-to-date will all changes in the eco-system (US Healthcare, Compliance, Payor guidelines, Specialty guidelines). Will be responsible for the new employee performance till the end of OJT (On the job training). Accountable for meeting the training metrics like yield, Speed to proficiency, etc. Identification of ongoing training needs and conduct the required training to Support Ops team meet the client SLAs. Is required to create / modify / update the content for all training needs (New hire, ongoing, supervisor). Should be able to identify upskilling requirement and initiate content creation either for ILT (Instructor Led Training) or E-Learning. Being the custodian of all knowledge requirements, will be actively participating in all transition activities. Will be the client interface for all knowledge related discussions and should be able to gain a consultant position. Should be well versed in SOP creation, documentation, preparing process flows.

We have an opportunity for the role of Team Manager in RCM, the details of which are mentioned below: Designation: Team Manager (Billing) No. of Openings: 4 Experience: 5+ years Location: Navi Mumbai (Airoli) Skills Required: Work experience of 5+ years in RCM, especially in Billing function of a US Healthcare Setup. Experience in managing teams of 20+ executives. Experienced in setting & measuring team targets, basic people management & leadership skills. Graduate in any stream. Responsibilities: Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates. Help manage team work life balance through efforts on leave planning and rostering. Communicate effectively within & with team members & escalate issues to the management for timely resolution Continuously manage performance through timely and effective feedback and coaching. Partner with Recruiting and Training functions to help improve the quality of incoming talent. If interested, please share your updated CV on shivani.tripathi@ikshealth.com

We have an opportunity for the role of Team Manager in RCM, the details of which are mentioned below: Designation: Team Manager (Auth/EVBV) No. of Openings: Pre-Auth Team Manager - 4 EVBV Team Manager - 4 Experience: 4+ years Location: Navi Mumbai (Airoli) Skills Required: Work experience of 4+ years in the RCM (in functions like Prior Authorization/EVBV) of a US Healthcare Setup Experience in managing teams of 20+ executives Experienced in setting & measuring team targets, basic people management & leadership skills Graduate in any stream Responsibilities: Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates Help manage team work life balance through efforts on leave planning and rostering Communicate effectively within & with team members & escalate issues to the management for timely resolution Continuously manage performance through timely and effective feedback and coaching Partner with Recruiting and Training functions to help improve the quality of incoming talent. If interested, please share your updated CV on shivani.tripathi@ikshealth.com

Director Operations: Who are we looking for? We are looking for candidates with US Healthcare experience and strong leadership skills for the Delivery Leader role. Should be a Graduate with total 13+ years of experience of which minimum 8+ years experience should be in US Healthcare (Preferably on the provider side of business). Experience is required in Prior Authorization Experience in leading & managing teams of 50+ people. Experience in managing all aspects of the delivery function including operations management, P&L Management, Client Management and People Management is required. Excellent verbal and written communication skills in English Candidate with excellent aptitude, highly adaptable and willingness to learn Open to Travel Domestic & International as applicable M.B.A or Post Graduate qualification in Operations, Finance, Healthcare Management, International Business and General Management would be an added advantage. Location : Navi Mumbai (Airoli) & Hyderabad (Uppal) US Healthcare experience is a must Financials Own achieving profitability/ Operating Efficiency targets for account / assigned function(s) Ensure timely preparation and validation of monthly invoice Forecast IKS Revenue, Costs and Headcount for signed SOWs Manage to the contract (including scope creep, support contract renewals). Deliver to the SOW(s) Drive teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews Adherence to defined Quality norms & identify process issues impacting delivery or client business Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals) Embrace escalations and identified opportunities from clients / Client Services / or market leader. Run toward smoke as if you were literally on fire. Track smoke on a monthly basis. Fix the root cause of the issues Raise the bar of engagement & delivery to come across as a partner rather than a vendor Become a healthcare / RCM expert thus enable value conversations with Clients down to any depth Manage VOC & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives.

Role & responsibilities Inventurus Knowledge Solutions Limited (IKS Health) is a public listed company, listed on National Stock Exchange of India and BSE Limited. It is a leading Provider Enablement Platform that enables providers to deliver better, safer & more efficient care through a strategic blend of technology and expertise. Our solutions help provider groups create a physician-led & patient-centric care delivery model where providers are the co-navigators of the patients care journey through the continuum of care. Our solutions are designed with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most - the patient. As an integrated Provider Enablement Platform, IKS Health is a go-to resource for providers and organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward thinking solutions. Profile Description The Executive Company Secretary Team (1-2 years of experience) will support the Company Secretary team in ensuring smooth corporate governance, statutory compliance, and corporate filings. This role will involve a variety of tasks related to the preparations of board meetings, shareholders meeting, regulatory filings, record-keeping, and ensuring adherence to corporate laws, managing ESOP and Prohibition of insider trading compliances, etc.

******READ POST BEFORE APPLYING****** Interview Process: 1- Online Assessment (50 MCQ's based on RCM knowledge and Aptitude) 2- Virtual Interview Weekends Off Skills Required : Minimum 3+ years of experience in RCM domain in US Health, preferably in Quality Auditor/Expert capacity in Eligibility Verification OR Credit Balance Report OR Medical Billing Expertise in medical billing end to end RCM Strong knowledge on various denials and remark codes and able to take immediate action to resolve them and follow up on the claims for collection of payment Monitor and analyze RCM process errors Audit error corrections both short- and long-term Quantify error rates and their trends individually, by team, by client, and by client pool Analyze the errors to build training materials and tests Create automation solutions to reduce error rates Should be able to resolve billing issues that have resulted in delay in payment Responsible for call/data quality monitoring Provide feedback to agents using the prescribed feedback model Mentoring and coaching agents on process-level issues Monitor adherence to compliance procedures and processes Responsible for reporting program-level quality scores to the process owners Responsible for conducting calibration and performance review calls in terms of quality with clients as well as the internal team Conduct refresher training on the basis of the errors identified Perform weekly analysis aiming at improving SLA Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to the operation/management team Identify and highlight potential risk areas and recommend preventive action Maintaining a robust monitoring system to ensure key program metrics are adhered to and the required level of quality is maintained across the board

Job Summary: We are seeking a motivated and experienced Talent Acquisition Specialist with 4 years of hands-on experience in full-cycle recruitment. The ideal candidate will have a strong understanding of sourcing techniques, employer branding, and strategic hiring processes to attract top talent across various functions. Key Responsibilities: Manage end-to-end recruitment for mid to senior-level positions across departments Develop and execute effective sourcing strategies using job boards, social media, referrals, and networking events Partner with hiring managers to understand hiring needs, role requirements, and team dynamics Screen, interview, and evaluate candidates to ensure alignment with job specifications and company culture Coordinate and schedule interviews, feedback sessions, and offer negotiations Build and maintain a talent pipeline for current and future hiring needs Maintain ATS and ensure data accuracy and compliance with recruitment metrics Collaborate with HR and business leaders to ensure a smooth onboarding experience Enhance employer branding through social media, job fairs, and other recruitment marketing initiatives Provide recruitment reports and analytics to track hiring metrics and improve efficiency

GET THE FUTURE YOU WANT WE ARE HIRING Prior Authorization & EVBV Designation:- Revenue Cycle Representative Eligibility Criteria: Minimum 1 year of experience in Prior Authorization or EVBV from the provider side Good understanding of the medical terminology and progress notes. Immediate joiners are preferred Perks & Benefits: Attractive Incentive Plans 5 days working Home Pickup & Drop Contact Person: Madhumita Poojari - 9987222135 | madhumita.poojari@ikshealth.com Aanchal Mishra - 9833062691 | aanchal.mishra@ikshealth.com Send your CV to careers@ikshealth.com

Key Responsibilities: Manage the full-cycle recruitment process for IT positions, including sourcing, screening, interviewing, and closing candidates. Develop and execute effective sourcing strategies using job boards, social media, referrals, and networking events Partner with hiring managers to understand hiring needs, role requirements, and team dynamics Screen, interview, and evaluate candidates to ensure alignment with job specifications and company culture Coordinate and schedule interviews, feedback sessions, and offer negotiations Build and maintain a talent pipeline for current and future hiring needs Collaborate with HR and business leaders to ensure a smooth onboarding experience Enhance employer branding through social media, job fairs, and other recruitment marketing initiatives Provide recruitment reports and analytics to track hiring metrics and improve efficiency Qualifications: 4-6 years of proven experience in IT recruitment, preferably in a corporate or agency setting. In-depth knowledge of various IT roles (e.g., Full Stack, Data Engineer, Devops, data scientists, network specialists, IT Security, etc.). Hands-on experience with Applicant Tracking Systems (ATS) and HR software. Strong networking and sourcing skills, with the ability to utilize different platforms (LinkedIn, GitHub, Stack Overflow, etc.) for talent acquisition. Excellent communication, negotiation, and interpersonal skills. Strong ability to understand technical job requirements and assess technical talent. Ability to thrive in a fast-paced and dynamic environment, handling multiple requisitions simultaneously.

Walk-In Drive | Mohali | 21st26th July We’re hiring professionals from RCM for: Eligibility Verification & Benefits Verification Prior Authorization Location: Mohali, Punjab Experience: Min 1 Year | Job Summary: We are hiring skilled RCM professionals for our **Mohali office** to handle Eligibility & Benefits Verification and Prior Authorization tasks. Join us to grow your healthcare career and make an impact! Key Responsibilities: * Verify patient insurance eligibility and benefits via payor contact/portals. * Initiate and complete prior authorization requests for medical services. * Follow up with insurance companies on approval/denial status. * Document authorization details accurately in systems. * Analyze medical records to interpret diagnoses and treatment plans. * Resolve discrepancies and escalate complex cases. * Ensure timely completion of tasks with quality compliance. Requirements: * Minimum 1 year RCM experience in EVBV or Prior Authorization. * Strong communication & analytical skills. * Flexible to work night shifts. Work Location: Mohali, Punjab Contact: HR Suraj Gupta | 8898807421 Apply now or walk in directly!

Key Responsibilities Responsible for New Hire Training for all levels hired (Agents to Supervisors) Conduct training in preprocess, process and systems to help employees perform their job effectively and efficiently Is required to be upto date will all changes in the eco system (US Healthcare, Compliance, Payor guidelines, Specialty guidelines) Will be responsible for the new employee performance till the end of OJT (On the job training) Accountable for meeting the training metrics like yield, Speed to proficiency etc. Identification of ongoing training needs and conduct the required training to Support Ops team meet the client SLAs Is required to create / modify / update the content for all training needs (New hire, ongoing, supervisor) Should be able to identify upskilling requirement and initiate content creation either for ILT (Instructor Led Training) or E Learning Being the custodian of all knowledge requirements, will be actively participating in all transition activities Will be the client interface for all knowledge related discussions and should be able to gain a consultant position Should be well versed in SOP creation, documentation, preparing process flows Desired Candidate Profile Required Qualifications Graduate/Post-Graduation in any discipline Should have minimum 5 years of experience in Revenue Cycle management especially Prior Authorization and EVBV Should understand the entire life cycle of a claim from Provider, Payor and Patient side to be able to identify gaps and set up training sessions Excellent written and oral communication skills TTT ( Train The Trainer ) certification is preferred Understand the concepts for creating E Leaning modules Must have working knowledge of MS office / similar tools Should be willing to work in shifts and travel within India for short/extended periods If interested, please share your updated resume on shivani.tripathi@ikshealth.com

We have an opportunity for the role of Team Manager in RCM, the details of which are mentioned below: Designation: Team Manager (RCM) No. of Openings: AR Team Manager - 3 Experience: 5+ years Location: Hyderabad (Uppal) Skills Required: Work experience of 5+ years and experience in the AR function of a US Healthcare Setup of at least 3+ years. Experience in managing teams of 20+ executives Experienced in setting & measuring team targets, basic people management & leadership skills. Graduation in any stream. Responsibilities : Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates. Help manage team work life balance through efforts on leave planning and rostering. Communicate effectively within & with team members & escalate issues to the management for timely resolution. Continuously manage performance through timely and effective feedback and coaching Partner with Recruiting and Training functions to help improve the quality of incoming talent. If interested, please share your updated CV on shivani.tripathi@ikshealth.com

Qualifications / Eligibility : Graduate in any discipline US Healthcare background with Experience into Revenue Cycle Management preferred with expertise in at least two functions (AR, Eligibility and Benefits Verification, Authorization, Payment Postings, Billing) Trained / Certified Lean Six Sigma Green Belt / Black Belt Minimum 2 years in the team management role Working knowledge of 7 QC tools and FMEA / Risk assessment Roles and Responsibilities: Manage a team of 15-18 Quality Experts Enable business to deliver high quality and faster outcomes and maintain the quality SLAs Adhere to quality framework and ensure timely completion of audits, reports and analysis Identify and lead Lead Lean Six Sigma / Continuous Improvement projects Drive Ideation to invite potential ideas for improvement Help team achieve core deliverables (PKTs, Audits, Team Meetings, etc) Drive internal and client calibrations Manitan and present / discuss process and business performance dashboard with internal and external stakeholders including but not limited to senior management Perform end to end business diagnostic analysis to dissect to identify potential risks, gaps and areas of improvement Work with cross functions (Operation, Training and others) to make action plans and drive the same to achieve better results Plan and coordinate for resource planning and QA framework execution Initiate and execute remediation plans resulting in better business performance Key Skills: Effective Coaching and feedback skills Ability to identify, analyze opportunities in End to End Process, propose improvement actions and execute as required Ability to analyze data / information and derive insights Strong report management skills Skills in numerical and statistical analysis

Key Responsibilities: Responsible for New Hire Training for all levels hired (Agents to Supervisors) Conduct training in preprocess, process and systems to help employees perform their job effectively and efficiently Is required to be up to date will all changes in the eco system (US Healthcare, Compliance, Payor guidelines, Specialty guidelines) Will be responsible for the new employee performance till the end of OJT (On the job training) Accountable for meeting the training metrics like yield, Speed to proficiency etc. Identification of ongoing training needs and conduct the required training to Support Ops team meet the client SLAs Desired Candidate Profile Required Qualifications Graduate in any discipline Should have minimum 2 years of experience in Revenue Cycle management especially Prior Authorization and EVBV Should understand the entire life cycle of a claim from Provider, Payor and Patient side to be able to identify gaps and set up training sessions Excellent written and oral communication skills Must have working knowledge of MS office / similar tools Should be willing to work in shifts and travel within India for short/extended periods If interested, please share your updated resume on shivani.tripathi@ikshealth.com

We have an opportunity for the Associate Director posiiton in Hyderabad, the details of which are as given below: Position : Associate Director - RCM Operations Location : Hyderabad (Uppal) Qualifications: Graduate from any discipline is a must Functional Competencies & Role Prerequisites: Experience of working for at least 10 years into any of the RCM lines of business. Knowledge of AR function is a must. Knowledge of federal and the top 5 commercial payors is a must. Basic Knowledge of Microsoft Tools / Gsuite would be mandatory. Good Feedback and Coaching Skills. Delegation. Profile Description: This role includes managing a team responsible for delivering services as per the SOW. It also involves analyzing reports and trends to ensure smooth delivery of operations. Responsible for running initiatives in the team towards managing building engagement and motivation in the team. Key Responsibilities: Process: Manage team production and conduct process Quality monitoring Manage work assignment allocation & review of work list Encourage & engage team members for continuous improvement / process optimization / automation ideas Manage Business Intelligence through reports & MIS for internal / client use Determine validity of move to client, either send back instructions to Rep or approve & move to client Review coding review requests & quantify preventable issues Communicate to Billing, PP or Coding as applicable Scenario findings to all staff for examples that were not valid coding review needs Work with Coding on responses that can be used in appeals when, coded correctly Review denial adjustments for validity - quantify preventable issues Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions. Review high risk/aged/ excessive incomplete action account balances. Manage up review AR findings and feedback Create QA & Tip for week from client, payer, and account assessment scenarios Manage Global Issues Review process / function managed for Global Issues, high risk / aged items, Payer Trends, training needs for team members. Create case studies on identified issues impacting team performance / client business and share inputs with Quality & Training Teams Ensure highest levels of Organization and Healthcare related compliance requirements are adhered to Ensure adherence to maintaining all necessary process documentation as per the QMS Team Management: Drive high levels of employee engagement (include Daily, weekly, monthly team connects to enable high retention and satisfaction rates Help manage team work life balance through efforts on leave planning and rostering Communicate effectively within & with team members & escalate issues to the management for timely resolution Continuously manage performance through timely and effective feedback and coaching Partner with Recruiting and Training functions to help improve the quality of incoming talent Monthly One-on-One connects to be closed with all the team members Client Management: Being part of daily/weekly client update calls OR reviews. Timely response to client queries and requirements over email Partner and support the BI team in preparing important client reports for the process and releasing the same to the clients as per deadlines. If interested, kindly share your resume on shivani.tripathi@ikshealth.com.

******READ POST BEFORE APPLYING****** Interview Process: 1- Online Assessment (50 MCQ's based on RCM knowledge and Aptitude) 2- Virtual Interview Weekends Off Skills Required : Minimum 3+ years of experience in RCM domain in US Health, preferably in Quality Auditor/Expert capacity in Eligibility Verification OR Accounts Receivable Report OR Medical Billing Expertise in medical billing end to end RCM Strong knowledge on various denials and remark codes and able to take immediate action to resolve them and follow up on the claims for collection of payment Monitor and analyze RCM process errors Audit error corrections both short- and long-term Quantify error rates and their trends individually, by team, by client, and by client pool Analyze the errors to build training materials and tests Create automation solutions to reduce error rates Should be able to resolve billing issues that have resulted in delay in payment Responsible for call/data quality monitoring Provide feedback to agents using the prescribed feedback model Mentoring and coaching agents on process-level issues Monitor adherence to compliance procedures and processes Responsible for reporting program-level quality scores to the process owners Responsible for conducting calibration and performance review calls in terms of quality with clients as well as the internal team Conduct refresher training on the basis of the errors identified Perform weekly analysis aiming at improving SLA Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to the operation/management team Identify and highlight potential risk areas and recommend preventive action Maintaining a robust monitoring system to ensure key program metrics are adhered to and the required level of quality is maintained across the board