KSPC Registration is Mandatory : 1. Liaising with doctors, nurses and other health care professionals to ensure the safe, effective and economic delivery of drug treatment 2. Participate in the work of the dispensary, including clinical and accuracy checking of prescriptions and dispensed medicines. 3. Ensure all work completed complies with Medicines Ethics and Practice, local policies and procedures, risk management and health and safety policies and protocols. 4. Dispense and supply medicines. 5. Receive, store and supply controlled drugs in accordance with the Hospital Policy. 6. Making Purchase order (P.O.) & prepare GRN for the same. 7. Purchase return of medicine due to their expiry date. 8. Handling narcotic & keep record of it. 9. Arranging non-available medicine from near by chemist. 10. Hand over cash to cashier. Quarterly stocktaking

Role & responsibilities At OP: - Greet customers with warmth & politeness. - Guide them to the area they are required to go. - Attend to all guests promptly and courteously; coordinate services as per their requirements. - Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth. - Help customers fill the registration forms and any related documents. - Complete the Registration Process and generate UHID Cards for patients. - Handle VIP customers with special attention; ensure all departments are alert and services are smooth. - Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest. - While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a senior. - Communicate updates of the patients to their relatives time to time. - Coordinate patient movement into Consultant chambers; be alert and track waiting patients. - Be aware of open slots for walk-in patients; schedule them as per availability. - If consultant advises, accompany patients to referred departments for investigations. - Ensure Billing is advised to charge for all diagnostic services and bills are updated accurately. - Make bookings (reservations) for the beds if required; book appropriate bed type. - Be aware of escalation matrix. - Collect feedback from all customers. Admissions : - Receive admission request form from patient. - Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked - Collect deposit - Escort patient to the floor and assigned room - Nursing station and concerned consultant is informed about the admission OP coordinator: Ensure effective and efficient service interaction with customers, patients, colleagues. - Handle general enquiries and requests, explain procedures when required; make new and follow-up appointments. - MIS : Daily rounds Report, Daily discharge report - to be updated on time and accurately. - Offer suggestions for service quality and process improvements, cost saving based on real time operational experience. At admission: TAT of admission and room allocation - 15 min - Coordinate daily admissions: ensure bed allocation and room readiness. - Check room amenities to ensure room has items as per standard. - Supervise completion of admission formalities, ensure customer is comfortable. - Within 30 minutes of patient admission, to personally meet, introduce themselves, share contact numbers and conduct room orientation. - For Emergency admission directly to LDR, patient attenders to be met by In-charge, introduce and advised regarding room, contact numbers and relevant information. Preferred candidate profile Strong functional knowledge. Good understanding of customer service skills - Competence in:- computer skills , understands software. - Eye for detail; meticulous; accurate and thorough in completion of tasks; - Good Interpersonal Skills , team player; patient and helpful; - Capable of communicating effectively and with empathy; - Fluency in English and Regional language; - Works well under pressure, maintains calm; seeks to resolve situations gracefully; - Logical thinker, makes decisions smartly and quickly. Perks and benefits As per company standards

Ensures all SoPs are adhered to and we provide Care like no Other” Every customer has a warm & caring experience aligned with the Service Experience Plan. Customer Journey: - Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations. - Converts the prospectives into lifelong customers. - Provides relevant information – Facility tour | procedure | medical management | financials - transparently to build the relationship. - Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation. - Based on the customer profile, up-sell and cross sell. - If financial assistance required, coordinate with concerned authority. - Deposit details & payment terms to be clarified to the patient. - Counsel on do’s and don’ts. - Follow up with customers who have not come back for booking. - Follow up calls for: upcoming EDD; delivery package; bed booking. - Organize Events end to end : Maternity Photo shoot; baby shower. - Follow up to ensure attendance for complimentary classes. - Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers. - Own any issues the customer may encounter & ensure prompt recovery by respective team. - Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations. - Track CRM leads. - Maintains productivity data as per schedule – per doctor EDD tracker; monthly delivery tracker; - Accurately update patient conversions sources - referral channels, Marketing Initiatives - Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus. - Be alert and identify source markets and corporate references. - To be constantly updated on competition activity - rates, products , discounts. - If patient has rates of other hospitals, seek information. - Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments. - Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored. Consultant Management : - Keep Consultants informed regarding their confirmed referral appointments. - Keep the doctors (treating and referral) informed about the ongoing status of the patient. - Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice. - Maintain a cordial and professional relationship with Consultants. Responsible for Outstanding Service Experience Delivery: - Ensures personal grooming as per standard; maintain discipline and decorum. - Contributes to implementation of the Service Vision - Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard. - Manage the feedback system : maintain scores for Google review; NPS & Customer satisfaction. Regards, HR Motherhood

Please find the JD below: Responsible for seamless Customer Experience at the facility; adherence to all SoP?s @ OP: Resource Planning: - Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff. - Oversee Duty roster for SLM?s & OPD CXE?s - ensure correct mix of senior & junior staff & adherence. - Monitor leave and absenteeism to reduce impact on operations. - Ensure software and equipment functioning is optimal. - OP area is clean and welcoming. Operations: - Conduct daily briefing with the SLM & OP team ? appreciate good work, address issues, update them on new information. - Ensure all team members are aware of appointments for the day; consultant availability; specialties; new offers. - To be available in the OP areas during peak times. - Personally oversee VIPs arrangements as per their requirements. - Take Rounds in all OPDs especially during peak times; ensure cleanliness and freshness. - Ensure that customers are comfortable at all times, delays are handled proactively as per standard. - Keep track of SLM conversions; bed booking and follow ups. - Oversee all health check packages conversions. - Oversee all internal marketing events to maximize productivity. - Meet Consultants regularly , work closely with them and keep track of their requirements. - Regularly share customer feedback with respective doctor. - Track customer complaints, ensure the escalation matrix is adhering to TAT?s, personally ensure closure of issues. - Interface with Corporate for all activities at Unit; initiatives towards quality improvement. - Ensure adherence to all SoP?s; department compliance for certifications, audits, awards assessments. - Ensure accuracy and timely submission of all standard reports - daily , monthly. @ IP: - Meet the new admissions. - Take rounds ; meet all patients their attenders and ensure well-being. - Track issues reported and closure status as per TAT ? expedite pending issues. Financial: - Ensure all diagnosis / consultations are accounted for in HIS. - Responsible for accurate daily billing and collection of OPD & IPD. - Ensure no revenue leakage; discounts are followed as per policy; follow up on outstandings /dues. - Responsible for Insurance submission, recovery & disallowance. ? Responsible for Outstanding Service Experience Delivery: - Ensure self & team is well-groomed as per standard; maintain discipline and decorum. - Responsible for the implementation of the Service Vision ? ensures service experience creates customer delight. - Focuses on enhancing customer experience, through personal interaction and involvement in fulfilling their expectations. - Offers suggestions that strengthen the service offering, based on real-time understanding of gaps. - Coordinates with all departments to ensure customers are comfortable and services are as per standard; issues are resolved within TAT. Consultant Relationship: - Has a good relationship with consultants builds rapport and works well with them. ? Team Management: - Provides strong leadership and direction; inspires team to perform exceptionally. - Hires the right fit ? functional skills and service attitude are aligned. - Induction of new hires : effective department induction; complete understanding of processes. - Manages performance: builds and grows talent through training, learning and on job assignments. - Plans and implements training & upskilling. - Evaluates performance and advances the professional development of team. - Builds competent 2nd line. - Ensure team discipline and adherence to policy and guidelines. - Ensures team well-being, retention and commitment; provides counselling and guidance. - Champions programs that appreciate, recognize and reward outstanding service. - Involved actively in Welfare activities, working with HR & other departments to build a caring work environment for all. Please share your resume to - irfan.s@motherhoodindia.com

Staff Nurse JD Job description Roles and Responsibilities Introducing self as the patient nurse Understanding the patients purpose of visiting the floor Give admission to the patient as per her requirement To escort patient to her room/ward After the patient reaches her room or ward, the nurse will have to orient her about: What to expect during her stay in the hospital today Orientation on the same floor facilities and hospital services What to do in case of any query Assist Consultants, Gynecologists, Physicians and Medical Officers during their rounds in the hospital On admission measure and note temperature, pulse, BP and other vitals of the patient and inform the Medical officer/Assistant Gynecologist Assist the technician for ECG Give injections, start pint etc.. as per order of the consultant Carefully shift the patient to the OT as per planned time. Shift the patient back to her room/ward and again follow the order of consultant Explain patient relative all relevant information before and after the procedure/surgery. If the anxiety level of the patient is high, the nurse can inform the medical officer and if the need be can also inform Gynecologist. Taking rounds of the patient at regular interval and fill up vitals of the patients as per nursing sheet. Explain the patients relative to visit the drug store and pay for the drugs used in the OT Perform the following activities before discharge: Give medicines, operation CD, reports and discharge card if applicable to the patient Remove VIGO/Urine bag etc. as per nursing protocol Check all the vitals like, Nausea, Vomiting, fever, BP etc. of the patient Check the payment status of the patient Wave a happy and get well soon goodbye to the patient and assure them that they will be fine soon and incase of any query they can always contact Dr. Mira Dave Maintain drug stock everyday and check the expiry of the drug every 3 months Give trigger injections to OPU patients 2 days before the OPU procedure To prepare dressing tray and send it for autoclave. The autoclave tray can be used only for two days otherwise it has to be autoclaved again. Assist Gyneacologists/Medical Officers in dressing (Medical) of the patients. To be always kind and well-mannered to the patients and colleagues and remain well groomed as per policy of the hospital. To maintain Medical Records as per law To follow all instructions for Medical Waste Management To remain groomed as per hospital policy and maintain cordial relations with patients and coleagues While joinning the duty for the day take the message from the previous duty nurse and while Maintain the order book for the injections/medicines given to the patients. To participate in all training and developments sessions whenever planned by management To follow all the instructions, duties and responsibilities as given by the management time and again. Please share your resume to - irfan.s@motherhoodindia.com

Role & responsibilities At OP: - Greet customers with warmth & politeness. - Guide them to the area they are required to go. - Attend to all guests promptly and courteously; coordinate services as per their requirements. - Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth. - Help customers fill the registration forms and any related documents. - Complete the Registration Process and generate UHID Cards for patients. - Handle VIP customers with special attention; ensure all departments are alert and services are smooth. - Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest. - While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a senior. - Communicate updates of the patients to their relatives time to time. - Coordinate patient movement into Consultant chambers; be alert and track waiting patients. - Be aware of open slots for walk-in patients; schedule them as per availability. - If consultant advises, accompany patients to referred departments for investigations. - Ensure Billing is advised to charge for all diagnostic services and bills are updated accurately. - Make bookings (reservations) for the beds if required; book appropriate bed type. - Be aware of escalation matrix. - Collect feedback from all customers. Admissions : - Receive admission request form from patient. - Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked - Collect deposit - Escort patient to the floor and assigned room - Nursing station and concerned consultant is informed about the admission Reports Dispatch : - Coordinate hand over of reports not collected by customer earlier. Administrative: - Understand Hospital Information System for carrying out billing jobs. Prepare bills by entering all lab orders, medications, and services given to patients. - At Hospitals that dont have own Blood Bank : Ensure Adherence to all protocols and providing Care Like No Other At OP: - Greet customers with warmth & politeness. - Guide them to the area they are required to go. - Attend to all guests promptly and courteously; coordinate services as per their requirements. - Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth. - Help customers fill the registration forms and any related documents. - Complete the Registration Process and generate UHID Cards for patients. - Handle VIP customers with special attention; ensure all departments are alert and services are smooth. - Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest. - While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a senior. - Communicate updates of the patients to their relatives time to time. - Coordinate patient movement into Consultant chambers; be alert and track waiting patients. - Be aware of open slots for walk-in patients; schedule them as per availability. - If consultant advises, accompany patients to referred departments for investigations. - Ensure Billing is advised to charge for all diagnostic services and bills are updated accurately. - Make bookings (reservations) for the beds if required; book appropriate bed type. - Be aware of escalation matrix. - Collect feedback from all customers. Admissions : - Receive admission request form from patient. - Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked - Collect deposit - Escort patient to the floor and assigned room - Nursing station and concerned consultant is informed about the admission Reports Dispatch : - Coordinate hand over of reports not collected by customer earlier. Administrative: - Understand Hospital Information System for carrying out billing jobs. Prepare bills by entering all lab orders, medications, and services given to patients. - At Hospitals that don’t have own Blood Bank : Arrange blood as per doctors’ advice. Check at empaneled blood banks, send blood for cross matching; as per requirement either reserve or get the blood in the patient name. Ensure payment to Blood bank and charges debited to patient account. - Ensure day to day report of all the floors |areas reach the concerned authority without fail. - Maintain Daily New Registration Tracker , OPD count, Daily Collection & Submission. - Ensure general cleanliness of the floor. - Ensure magazine stands, Value cards stand , pamphlets are fully stocked and displayed correctly. - Ensure music is playing and OP area looks fresh and inviting. - Communicate clearly between the clinical & administration teams to ensure smooth operations. - Maintain transparency in all activities and execution. - Ensure Consultant Chambers are cleaned and ready for next consultant occupancy – as per checklist. Fulfilling the Service Vision & Inter-department Coordination: - Is well-groomed as per standard; maintains discipline and decorum. - Responsible for the implementation of the Service Vision – ensures personalized care while delivering service. - Engages well with Clinicians and colleagues, builds respect and rapport. - Coordinates with support departments to ensure customers are comfortable and services are as per standard. - Maintains a cordial interpersonal relationship with all colleagues. Personal Development: - Attends in-service programs and trainings to enhance knowledge. - Ensures is up to date with latest protocols and practices. Preferred candidate profile Eye for detail; meticulous; accurate and thorough in completion of tasks; - Good Interpersonal Skills , team player; patient and helpful; - Capable of communicating effectively and with empathy; - Fluency in English and Regional language; - Works well under pressure, maintains calm; seeks to resolve situations gracefully; - Logical thinker, makes decisions smartly and quickly.

Greeting from Motherhood Hospital Bengaluru, Whitefield Looking for NICU and Labor Room Staff Nurse KNC Registration is Mandatory. Assists with the smooth functioning of the Pediatrics Intensive Care Unit (PICU). Adherence to Nursing Clinical standards Oriented to the PICU routine, equipment, and types of patients. Prepares the PICU area for scheduled and emergency patients equipment and material. Conducts continuous patient assessments and prioritizes care based on severity. Ensures all necessary patient information and investigation reports are available for doctors perusal. Assists with emergency interventions and is knowledgeable about various critical conditions. May be required to assist clinicians with administration of medication, monitoring vital signs, and similar tasks. Thorough knowledge of I.V. fluid and drug calculation. Assists in the following procedures with properly set procedure trolleys: Vital signs monitoring ECG Blood sampling Wound care Administration of emergency medications Administers drugs according to the Drug Administration Policy. Administration of high-risk medicines to be counter-checked by a second nurse for the ’10 Medication Rights’ and complete documentation policy. Observes the patient to ensure no adverse reactions. Any errors in medication, adverse reactions, or nursing interventions to be immediately reported to the In-Charge and NS. In case of ADR, the respective form to be filled. Coordinates procurement of blood and blood products for transfusion. Any reactions must be reported to the treating consultant, IC & NS immediately. Completes the preoperative checklist before sending the patient to the operation theatre. Accompanies the patient for special procedures and investigations. To have knowledge of cardiac monitoring and other critical care procedures. To be fully aware of PICU protocols and standards. Assists with emergency procedures and stabilization. Capable of efficient handling of critical paediatric patients. Provides moral support to patients and families. Provides clinical inputs on patient condition to consultant. Competently handles all equipment and gadgets used in patient care in PICU. Ensures all consumables and instruments are accounted for and nothing is left inside the patient. Assists with coordination and documentation of samples for further analysis. Updates the register to record all blood and blood products wasted/discarded. Adheres to infection control practices; hand washing techniques, ensuring hygiene and sterility of personnel, equipment, and environment. Maintains personal, patient, and environmental hygiene. Strictly follows safety measures involved in patient care and self-protection. Handles waste segregation and disposal as per the policy. Aware of and implements protocols in the unit related to medication, narcotic policy, personal valuables, etc. Adherence to drug control usage policy. To raise requisitions on the computer for drugs. Aware of NABH & Nursing Excellence standards and implements the same. Aware of the following: Barrier Nursing, Patient and Self Safety, and patient rights. Follows universal precautions always as per the unit protocol. Maintains confidentiality of patient information - medical and personal. Ensures no violation by desisting from the discussion of patient-identifiable information in non-secure areas. Aware of patient rights and preserves the same. Fulfilling the Service Vision & Inter-department Coordination: Is well-groomed as per standard; maintains discipline and decorum. Responsible for the implementation of the Service Vision – ensures personalized care while delivering service. Engages well with Clinicians, builds respect and rapport. Coordinates with support departments to ensure customers are comfortable and services are as per standard. Maintains a cordial interpersonal relationship with all colleagues. Coordinates and works closely with OT,OPD, Ward, Pharmacy, & Lab. PICU Management: Takes over and hands over efficiently at the change of shifts. Ensures timely completion of all tasks. Reports any untoward incidents immediately to In-Charge & NS. Ensures no misuse or wastage of material, contributes to cost control. Assists with inventory management. Shift-wise inventory check to be done and updated. Ensures accurate data collection for Nursing Quality Indicators. Assists with maintaining records of all procedures, incidents, and patient flow. Maintains the medical and nursing records of patients as per the institutional requirements. Assists with accurate data collection for Quality Indicators. Willingly accepts additional tasks, and deployment based on operational requirements. Personal Development: Attends in-service programs and training to enhance knowledge. Ensures up to date with the latest protocols and practices. Only female candidates can apply Regards, HR

Qualification : M.Sc clinical embryology Female candidates can apply Embryology and ART: Assist in Aseptic techniques, - In vitro fertilization (IVF), Oocytes identification, Oocytes denuding. Oocyte grading, Intra cytoplasmic sperm injection (ICSI). IMSI Invitro Matured Sperm Selection Embryo culture and grading,. Embryo transfer, Quality control assays, Documentation and Record maintenance . Laboratory ethics, Patient counselling, Cryopreservation and thawing of gametes. Vitrification of oocytes and Embryos. Laser Assisted Hatching Embryo Biopsy for PGD Andrology: Routine semen analysis (Sperm count, Motility, Morphology). Sperm wash techniques (Swim up and Density Gradient). Semen preparation for IUI. Semen banking. Cryopreservation and thawing. Sperm Chromatin Disintegration identification Regards, Motherhood HR

Greetings From Motherhood Hospital! We are looking for a Junior Consultant for Paediatrics. Qualification -MBBS, MD/DNB-Pediatrics (plus NNF preferred) Location - Gurugram Experience- 0 to 5 Yrs If interested for the above role please share your resume to muskan.n@motherhoodindia.com o Regards Muskan Narula

DUTIES AND RESPONSIBILITIES Coordinates and supervises department operation. Stocking of nutrition products and other medications safely and properly and medicines are arranged from outside stores when it is required at emergency when the stock is not available in the in house pharmacy Overseeing organizational medicine list and medical use Review annually medication list for the patient safety and efficacy Procurement of medicines Selection of good quality product To receive the quotation from the different company for the better rates to the organization. As per doctor requirements to check the comparative rates Negotiation for scheme with supplier/manufacturer for the approved medicines Supervises departmental personnel including: hiring, orientation, determining workload and delegating assignments, training, monitoring, scheduling and evaluating performance, and initiative corrective and disciplinary actions. Prepares and dispenses medicines, chemicals and pharmaceutical preparations according to written orders by authorized medical practitioners with clinical privileges. Assist in selection, orientates, supervises, instructs departmental personnel. Initiates and implements Quality Improvement for the department. Preparing and assign duty and duty roster for the department staff Leading pharmacy committee Audit of medicines at nursing station for their expiry and storage condition Assisting assistant pharmacist in routine work whenever required Second check on gate pass Second check on the rates are properly supplied for the rate negotiated for the organization To forward the requisition for the medical head for making available of the new drug in the organization To inform to the prescriber for non availability of the drug in the pharmacy through a written notification and suggested for substitutions. To check the expiries are returned to the supplier credit note is received To check the invoices of the supplier are being forwarded for the payments To monitor the proper documentation for the narcotic drugs purchases sales and storage To Internalizing the S.O.P Physical stock taking of medicines quarterly

Operational: a. Support for B2C Department: a. Marketing Communications: i. Ensure support that all internal branding and patient communication is in place like literature, standees, AV screening, process of communication, etc. ii. Ensure coordination and support in conducting patient centric activities in conjunction with the Marcom team at HO iii. Coordinate that written testimonials are available from Beta HCG positive patients; Minimum number of video testimonials per month from patients are also needed. b. Digital Communications: i. Ensure approvals for digital initiatives are sought as per deadlines c. PR: i. Ensure that PR initiatives held at the center is organized and coordinated in conjunction with the PR team at HO. ii. Ensure that approvals are sought for PR activities as per deadlines b. Support for B2B Department: a. Coordinate appointments as requested for DRP b. Ensure to give the feedback to referral doctor & BD Team about every DRP c. Process the referral cheques on time d. Help BD team in day to day communication with the center e. Ensure the process of referring back the DRPs to referral doctors f. Coordinate the walk in of patients referrals to Referring doctors g. Assist in Logistics of Marketing events which will be in center h. Assist in requests for Discount policy i. BD Daily/monthly Reports to be sent j. Analysis of OPD report, Stimulation report, Dash board, Beta hCG Report, Conversion dat International Marketing: a. Handle queries sent by any international doctor to the consultant of a particular centre b. Arrange con call / skype with consultants for international patients / doctors c. Give feedback to the team about the patients d. Data about the patient footfall & revenue e. Patient assistance. Key Result Areas a Target Vs Actual KRAs Qualification Graduate with good communication skills & pro technology Experience (Indicative) 2-3 Years External Interface Internal Interface Ref Doctors Center Directors o Operations

Role & responsibilities : The Service Excellence Manager will be responsible for the successful implementation of the Service Experience Leadership initiative and drive the culture of service excellence based on the service standards determined by Motherhood. The core responsibilities will include: - Supporting Unit service delivery, monitoring and observing customer interactions across the touchpoints; - Assisting if required, frontline employees in smoothly engaging with customers; - Leading and managing the internal service quality audits; - Co-designing with the Operational team improvement plans and facilitating its implementation; - Working with each Unit to close audit-related gaps; - Contribute to Service Excellence Training Modules/content creation, conducting coaching and workshops to ensure classroom training implementation; Accountable for the customer experience at Units. ACCOUNTABILITIES : Ownership of successful implementation of the Service Experience Leadership program across all departments and units of the region. • Oversee customer interactions to ensure the standards and framework of the program is adhered to. Assist frontline teams if required in the moment to ensure every customer interaction is delightful. • Monitor customer feedback, receive update from CRM Team, work with Units to address and resolve issues. • On location: Ensuring prompt action in case of issues and leading recognition ( by bringing it to the notice of FD/HR) of outstanding employee contributions. • Actively participate in the design of service training courses; calling gaps in learning, training and offering facilitative material that will enable continuous updation of employee knowledge. • Contribute to Manuals and eLearning content. • Conduct new hire Service Orientation including Induction to the Service Experience Leadership Program, Grooming and Communication; conduct recurrent, tactical and specialized service excellence training programs as per a defined calendar. • Monitor development process through assessments to provide coaching and feedback to trainees • Analyze evaluations to judge the effectiveness of the training and to make suggestions for improvement • Collaborate with Service Experience Leadership teams to resolve customer questions and issues; ensure issues are tagged to timelines for resolution, if likely delays, to enable employees through focused workshops to handle the pain points. • Developing digital and print educational material (e.g. videos and manuals) • Conduct role-play activities as per a calendar to address top 3 issues that cause customer dissatisfaction data from CRM; Unit specific; highly sensitive issues -using practical insights to reinforce standards and expectations.(e.g. negotiation, difficult customer issues; teamwork , communication expectations and gaps ; conflict management) • Identify individual and team skills gaps; liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases) • Create Enablers within each unit/department for a continued on-job assistance and training needs • Lead the Internal Quality Audit team for cross-unit audits and chart improvement areas; monitor implementation. Qualification: BHM/Any Degree/Any master Experience: 4-9 Years Interested applicants can share their CVs @ tejaswita.s@motherhoodindia.com

Role & responsibilities - To conduct IC surveillance activities of Operation Theatres, Intensive Care Units, all nursing areas, OPD and other critical areas, CSSD, Blood storage, Bio medical waste storage, Pharmacy, Caf, Lab as per schedule. - To compile and analyze hospital infection data daily; escalate outliers and follow up for compliance. - To periodically monitor the use of disinfectants. - To regularly monitor Infection Control Practices. - To investigate outbreaks. - To carry out any other projects as assigned by Infection Control Officer. - To be aware of the NABH & NE standards and implement the same. - To maintain patient confidentiality. - To monitor patient safety on hospital acquired infections and medication safety on surgical prophylaxis. - To conduct regular training on IC protocols for all health professionals. - Responsible for all employee vaccinations against infectious disease -To conduct monthly audits to ensure IC compliance in the hospital - To coordinate and monitor results of Culture water, air, swab; ensure timely action on positive reports. - To supervise timely Hepa-filter validation. - To oversee practice of Hand hygiene, bio medical waste management & HAI care bundles. - To visit bio medical waste agency and external laundry once in 6 months. Perks and benefits As per industry standards

We're looking for a motivated HR Trainee to join our team for 6 months (can be extended further) ! What We Offer: - Hands-on HR experience - Dynamic work environment - 12,000/month fixed stipend Eligibility: - Pursuing HR, Management, or related field - Good communication skills - Team player Location : Motherhood Hospital , 14th Avenue , Gaur City 2 How to Apply: Send your resume on rajnish.s@motherhoodindia.com

Only Female Candidates can apply KNC registration is Mandatory. Responsibilities : Assists with the smooth functioning of the Triage Area. Adherence to Nursing Clinical standards Oriented to the triage routine, equipment, and types of patients. Prepares the triage area for scheduled and unscheduled patients equipment and material. Conducts initial patient assessments and prioritizes care based on severity. Ensures all necessary patient information and investigation reports are available for doctors perusal. Assists with emergency interventions and knowledgeable about various acute conditions. May be required to assist clinicians with administration of medication, monitoring vital signs, and similar tasks. Thorough knowledge of I.V. fluid and drug calculation. Assists in the following procedures with properly set procedure trolleys: Vital signs monitoring ECG Blood sampling Wound care Administration of emergency medications Administers drugs according to the Drug Administration Policy. Administration of high-risk medicines to be counter-checked by a second nurse for the 10 Medication Rights and complete documentation policy. Observes the patient to ensure no adverse reactions. Any errors in medication, adverse reactions, or nursing intervention to be immediately reported to the In-Charge and NS. In case of ADR, the respective form to be filled. Coordinates procurement of blood and blood products for transfusion. Any reactions must be reported to the treating consultant, IC & NS immediately. Completes the preoperative checklist before sending the patient to the operation theatre. Accompanies the patient for special procedures and investigations. To have knowledge of cardiac monitoring and other critical care procedures. To be fully aware of triage scoring systems and protocols. Assists with emergency procedures and stabilization. Capable of efficient handling of critical patients. Provides moral support to patients and families. Provides clinical inputs on patient condition to consultant. Competently handles all equipment and gadgets used in patient care in triage. Ensures all consumables and instruments are accounted for and nothing is left inside the patient. Assists with coordination and documentation of samples for further analysis. Updates the register to record all blood and blood products wasted/discarded. Adheres to infection control practices; hand washing techniques, ensuring hygiene and sterility of personnel, equipment, and environment. Maintains personal, patient, and environmental hygiene. Strictly follows safety measures involved in patient care and self-protection. Handles waste segregation and disposal as per the policy. Aware of and implements protocols in the unit related to medication, narcotic policy, personal valuables, etc. Adherence to drug control usage policy. To raise requisitions on the computer for drugs. Aware of NABH & Nursing Excellence standards and implements the same. Aware of the following: Barrier Nursing, Patient and Self Safety, and patient rights. Follows universal precautions always as per the unit protocol. Maintains confidentiality of patient information - medical and personal. Ensures no violation by desisting from the discussion of patient-identifiable information in non-secure areas. Aware of patient rights and preserves the same. Fulfilling the Service Vision & Inter-department Coordination: Is well-groomed as per standard; maintains discipline and decorum. Responsible for the implementation of the Service Vision ensures personalized care while delivering service. Engages well with Clinicians, builds respect and rapport. Coordinates with support departments to ensure customers are comfortable and services are as per standard. Maintains a cordial interpersonal relationship with all colleagues. Coordinates and works closely with OT,LDR, Ward, NICU, Pharmacy, & Lab. Triage Management: Takes over and hands over efficiently at the change of shifts. Ensures timely completion of all tasks. Reports any untoward incidents immediately to In-Charge & NS. Ensures no misuse or wastage of material, contributes to cost control. Assists with inventory management. Shift-wise inventory check to be done and updated. Ensures accurate data collection for Nursing Quality Indicators. Assists with maintaining records of all procedures, incidents, and patient flow. Maintains the medical and nursing records of patients as per the institutional requirements. Assists with accurate data collection for Quality Indicators. Willingly accepts additional tasks, and deployment based on operational requirements. Personal Development: Attends in-service programs and training to enhance knowledge. Ensures up to date with the latest protocols and practices.

Main Objective of the Role Under the direct supervision of the Consultant, Registrars are responsible for the in-patient and out-patient management of patients in both Paediatrics and Neonatology. Responsibility for NICU Care, Ward cover, Paediatric Out-Patient, Theatre sessions and emergency duties. NICU Looking after all babies admitted to NICU Attending daily rounds Following the Plan for the day Admission and Discharge summaries to be prepared Clear Documentation & Communication To perform procedures in NICU under supervision/independently Attending Deliveries To attend all in house deliveries under supervision of rostered consultant To admit all babies for brief supervision and observation Complete all documentations Post-Natal Ward Review all high risk babies and follow the treatment plan Baby examination and documentation Administration of Vaccines New born screening participation and for supervision Discharge examination, documentation and follow-up plan after discussion with consultants Out of Hours In addition, expected to attend all out-patient calls as well as emergencies Discuss treatment plan with consultant on call and follow. Inpatient Paediatric Admission Examination, Checking, Prescription and Management of Paediatric Inpatient admissions after discussion with Incharge Consultant Documentation of daily progress and discharge Procedures if any including IV Cannulation

Main Objective of the Role Under the direct supervision of the Consultant, Registrars are responsible for the in-patient and out-patient management of patients in both Obstetrics and Gynaecology. Responsibility for Antenatal Care, Labour Ward cover, Gynaecological Out-Patient, Theatre sessions and emergency duties. Cognitive Clinical Management To inform the concerned consultant as soon as the patient is admitted Perform and document history & physical examination Formulate differential diagnosis Develops and documents initial plan of care* Basic plan of care and check list as per labor room PROTOCOL book Modifies daily plan of care* Writes daily progress notes Obtain and document informed consent Perform preoperative work up Order appropriate referrals* Order appropriate investigations* Interpret hemodynamic parameters in critically ill patients* Interpret laboratory & radiology results Orders transfusions of blood and blood products* Order appropriate medication and other orders* Prepare an appropriate discharge summary and explain the orders on discharge to the patient. To write the duty report in duty register and take written handover and takeover. (to be checked daily by the in-house consultants) To fill the insurance form to be signed by the concerned consultant. Clinical Non-invasive Management Perform pelvic examination and Pap smear Perform cardio-pulmonary resuscitation Orders, adjusts artificial feeding modalities Clinical Invasive Management Performs nasogastric intubation Inserts urethral catheter Assist in surgical procedures* Perform D&C, MTP* Conduct low & high risk vaginal deliveries*

Role & responsibilities Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations. - Converts the prospectives into lifelong customers. - Provides relevant information Facility tour | procedure | medical management | financials - transparently to build the relationship. - Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation. - Based on the customer profile, up-sell and cross sell. - If financial assistance required, coordinate with concerned authority. - Deposit details & payment terms to be clarified to the patient. - Counsel on dos and donts. - Follow up with customers who have not come back for booking. - Follow up calls for: upcoming EDD; delivery package; bed booking. - Organize Events end to end : Maternity Photo shoot; baby shower. - Follow up to ensure attendance for complimentary classes. - Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers. - Own any issues the customer may encounter & ensure prompt recovery by respective team. - Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations. - Track CRM leads. - Maintains productivity data as per schedule per doctor EDD tracker; monthly delivery tracker; - Accurately update patient conversions sources - referral channels, Marketing Initiatives - Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus. - Be alert and identify source markets and corporate references. - To be constantly updated on competition activity - rates, products , discounts. - If patient has rates of other hospitals, seek information. - Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments. - Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored. Preferred candidate profile Experience in counselling Perks and benefits Incentive perks Location : Motherhood Hospital , 14th Avenue , Gaur City 2

Lactation Counsellor : To coordinate and monitor the care of newborns and provide lactation support to new mothers in the postpartum period. Document & Identify high risk factors and problems, which may require consultation and intervention, and plans for appropriate follow up. Collaborates with other members of the health care team to identify parent's educational and competency gaps related to breastfeeding and newborn assessment The Lactation Consultant is responsible for providing safe, family-centered patient care by assessing, planning, implementing, and evaluating lactation plans for the breastfeeding/chest-feeding dyad, as well as for the pumping parent, and is fully collaborative with the patient, patients family. To develop feeding plans for a range of infants from the normal newborn to the complex neonate. S/he makes clinical assessments, and uses current lactation theories and research to develop holistic, evidence-based breastfeeding support and feeding plans that address individual feeding issues. Conducts prenatal breastfeeding classes and evaluates educational outcomes. Provide emotional support for continued breastfeeding in difficult or complicated circumstances. Physiotherapy : Impart knowledge and take part in providing education in preparation for childbirth and parenthood. Assess and treat any skeletal and muscular ailment or discomfort faced during pregnancy. Provide post natal exercise and give specialized treatment if necessary. Impart knowledge of effective relaxation, breathing awareness and positioning and other information that could help a woman in labour. Provide specialized physiotherapy assessment, diagnosis, prognosis, treatment, monitoring and management. Provide prenatal and postnatal physiotherapy services Carry out in patient rounds Observe and provide support to patients while making them walk inside the room. Teach posture’s, body mechanics and impart knowledge about the care and precautions to be taken post-delivery. Carry out OPD consultations as per the appointments made. Visit the LDR and teach Lamaze for women who are in the 1st and 2nd stage of labour. Addresses women’s issues related to childbirth, antenatal and postpartum disorders including lymphedema, osteoporosis, pelvic pain, labour pain etc. Maintaining records and documentation as per NABH

Role & responsibilities Program Development & Strategy Own the product strategy and execution for our App Define, prioritize, and execute a product roadmap that aligns with business impact Gather requirements and prioritize features Oversee UI/UX and testing Collaborate with design, engineering, data, compliance, and medical experts to deliver world-class features Conduct market research and analyze user feedback to identify opportunities for product improvements and new features. Develop and maintain product documentation, including user stories, requirements, and specifications. Track app performance metrics, analyze data, and identify areas for optimization Scale patient-focused loyalty and rewards program that encourages continued engagement. Build loyalty journeys across digital touchpoints (app, portal, email, in-hospital). Continuously optimize reward structures and communication based on data insights. Qualifications: Bachelor's degree in Engineering/Marketing/Business 7+ years of total experience in a B2C mobile product management role, preferably from healthcare/health tech Proven ability to ship and scale mobile apps in sensitive or regulated industries Work closely with engineering, design, marketing, and other teams to ensure seamless development and alignment Comfortable working with clinical stakeholders and translating technical or medical concepts into user-first experiences Excellent communication, collaboration, and leadership skills Ability to work in a fast-paced environment and manage multiple projects simultaneously. Strong understanding of healthcare systems, patient journeys Proficient with CRM, Customer Engagement, and Martech tools Excellent communication, project management, and stakeholder collaboration skills. Qualification: Any Degree/Master's Experience: 6-9 Years Interested applicants can share their CVs @ tejaswita.s@motherhoodindia.com