Job Title: Sr. Customer Support Representative / Subject Matter Expert Company Name : Rhysley Private Limited Company Website : https://www.rhysley.com/ Brand Website : https://www.mehar.com/india ERP Website : https://www.rhysleyhr.com/ Location: 700AA, SRS Tower, Sector 31, Faridabad 121003 Job Type: Full-time | Day Shift Working Days : 6 Days (Rotational Week Off) Job Overview : We are looking for a skilled Senior Customer Support Executive to join our team and provide top-tier customer support for our B2B clients and ERP software. This role is crucial in ensuring that our business clients receive the highest level of service, troubleshooting, and guidance regarding our ERP systems. The ideal candidate will be adept at resolving complex issues, ensuring client satisfaction, and fostering long-term client relationships. Key Responsibilities : Customer Support : Provide timely, professional, and effective support to B2B customers via phone, email, and live chat. Troubleshoot and resolve customer issues related to ERP systems, including system errors, performance issues, configuration settings, and other operational challenges. Proactively identify common pain points and work with the product and engineering teams to find solutions to improve the user experience. ERP Support : Offer in-depth support for ERP system configurations, modules, features, and integration points. Work with clients to understand their unique business needs and offer tailored support in leveraging ERP tools to optimize their operations. Conduct system walkthroughs, training, and onboarding sessions for new customers and clients to ensure proper use of the ERP system. Relationship Management : Serve as the main point of contact for key B2B clients, building strong, long-term relationships. Proactively follow up with clients to ensure that all issues are resolved and client satisfaction is maintained. Provide insights and feedback to the development team regarding recurring customer concerns or feature requests. Escalation and Issue Resolution : Serve as an escalation point for challenging customer support cases, ensuring that issues are resolved promptly and efficiently. Work closely with internal teams to ensure that customer feedback and issues are appropriately prioritized and resolved. Documentation and Reporting : Document customer issues and their resolutions in the CRM or ticketing system. Regularly update knowledge base articles, user guides, and FAQs to help improve self-service support. Provide feedback to management on support trends and areas for improvement in customer service processes. Required Qualifications : Experience : Minimum 5 years of experience in customer support, with experience in B2B and ERP system support. Skills : Excellent communication (Fluent English) and interpersonal skills, with the ability to communicate complex technical concepts to non-technical clients. Strong analytical and problem-solving abilities, with an ability to diagnose issues efficiently. Ability to work independently and manage multiple customer issues simultaneously while maintaining a high level of customer satisfaction.

Job Title: Procurement Executive Location: IMT Sector 68, Faridabad, Haryana Department: Procurement / Supply Chain Reports To: Procurement Manager / Operations Head Employment Type: Full-Time Job Summary: We are seeking a detail-oriented and proactive Procurement Executive to manage and oversee all purchasing activities of the organization. The ideal candidate will be responsible for sourcing quality products and services at competitive prices, maintaining strong vendor relationships, ensuring timely delivery, and supporting the organizations operational needs efficiently. Key Responsibilities: Handle end-to-end procurement processes for goods and services across all departments. Identify and evaluate suppliers, negotiate terms, and establish strong vendor relationships. Prepare and process purchase orders, requisitions, and contracts. Monitor inventory levels and coordinate with relevant departments to forecast demand and ensure supply continuity. Track order status, ensure timely deliveries, and handle any issues related to delays or discrepancies. Ensure adherence to procurement policies, standards, and compliance requirements. Maintain accurate records of purchases, pricing, and other important data in ERP or procurement systems. Conduct market research to identify pricing trends and new supply sources. Work closely with the finance and operations teams to align purchasing with budget and project timelines. Regularly assess supplier performance and develop strategies for continuous improvement. Requirements: Bachelors degree in Business Administration, Supply Chain Management, or a related field. 13 years of experience in procurement, purchasing, or supply chain management. Strong negotiation, communication, and analytical skills. Proficiency in MS Office and procurement/ERP software. Good organizational and time-management abilities. Ability to handle multiple tasks and work under pressure.

Communication Skill Pre Production Post Production Sampling Vendor Management Company Profile: www.rhysley.com Brand Online Site: https://www.mehar.com/india Position Profile: Merchandiser - Pre -Post Production Job Title: Merchandiser Location: Sector 68 - IMT, Faridabad, Haryana. Reports To: Merchandising Manager Key Responsibilities: Fabric Knowledge & Sourcing: Deep understanding of men s and women s denim fabrics, their construction, washes, finishes, and quality standards. Source and purchase fabrics as per design requirements, ensuring timely delivery and quality compliance. Sampling & Development: Coordinate with designers and the sampling team for fabric selection and sample development. Handle sampling costing, approvals, and file management. Ensure sample timelines and quality benchmarks are met. Pre & Post Merchandising Activities: Manage the complete merchandising cycle from order placement, production follow-up, to final delivery. Monitor pre-production approvals and post-production evaluations. Vendor & Supplier Management: Identify, evaluate, and source vendors for fabric, trims, and other materials. Negotiate pricing, timelines, and terms with vendors. Maintain strong vendor relationships to ensure smooth operations. Coordination with Internal Teams: Work closely with designers, production, and quality teams to align on product development and production execution. Coordinate with store teams and tailors for custom orders, fittings, and production feedback. Order & File Management: Maintain detailed records of orders, samples, costs, and approvals. Ensure all documentation is up to date and easily accessible. CRM Management: Handle customer relationship management tools to track client orders, feedback, and preferences. Collaborate with sales teams to ensure customer requirements are fulfilled. Key Requirements: Bachelor s degree in Fashion, Textile, Merchandising, or related field. 7 to 10 years of experience as a merchandiser, preferably in denim-focused brands or manufacturers. Strong understanding of denim fabric types, qualities, and market trends. Proven experience working with designers, production teams, and vendors. Solid negotiation, costing, and analytical skills. Proficient in Excel, order management software, and CRM systems. Excellent communication and interpersonal skills. Detail-oriented with the ability to handle multiple projects simultaneously.

Title: HTML Developer Company Name : Rhysley Private Limited • Rhysley Garments www.rhysley.com • Mehar www.mehar.com • Rhysley HR www.rhysleyhr.com Location: Plot No 700AA, 7th Floor, SRS Tower, Sector 31, Faridabad -121003 Working Days : 5 Days Experience Required: At least 3+ years of experience in HTML/CSS development. Key Responsibilities: • Develop and maintain web applications using HTML5, CSS3, and JavaScript. • Translate user requirements into clean, efficient, and scalable code. • Ensure cross-browser compatibility and responsiveness across all platforms. • Collaborate with design and back-end development teams to create seamless user experiences. • Troubleshoot and debug code and applications to optimize performance. • Stay updated with the latest industry trends and integrate best practices into projects. Required Skills: • Proficiency in HTML5, CSS3, JavaScript, and XML. • Strong understanding of web standards, accessibility, and best practices. • Experience with front-end frameworks like Bootstrap or Foundation is a plus. • Familiarity with version control systems like Git. • Ability to work in a fast-paced environment and manage multiple projects simultaneously. Desirable Skills: • Knowledge of responsive design principles and mobile-first development. • Experience with pre-processors like SASS or LESS. • Familiarity with modern build tools like Webpack, Gulp, or Grunt. • Understanding of SEO principles and how they apply to web development.

Job Title: Digital Marketing Manager SaaS & E-commerce Company: Rhysley Private Limited Brands: Rhysley Garments : www.rhysley.com Mehar : www.mehar.com Rhysley HR : www.rhysleyhr.com Location: 700AA, 7th Floor, SRS Tower, Sector 31, Faridabad 121003 Job Type: Full-time (5 Days Working) 9:00am to 6:00pm About Us: Rhysley Private Limited is a leading player in the garment and technology space, managing a portfolio of fashion and SaaS-based HR Tech products. Alongside our premium fashion brand Mehar we have launched Rhysley HR an intelligent, cloud-based Human Resource Management System that simplifies recruitment, onboarding, attendance, payroll, and performance tracking all from one seamless platform. Job Summary: We are seeking a highly strategic and tech-savvy Digital Marketing Manager to lead our digital presence across garment and SaaS verticals. The candidate will play a dual role: leading aggressive growth and brand visibility for Rhysley and Mehar, while building awareness, lead generation, and digital presence for our HR Tech platform Rhysley HR. Key Responsibilities: Digital Strategy & Execution: Develop and execute a unified digital marketing strategy tailored for both e-commerce (fashion) and SaaS (B2B tech). Use data-driven insights and competitive research to position Rhysley HR in the HR Tech industry. SaaS Platform Marketing: Build and scale digital campaigns for www.rhysleyhr.com focused on lead generation, inbound traffic, and client acquisition. Create product-led marketing content like whitepapers, explainer videos, emailers, etc. Website & SEO Optimization: Optimize rhysley.com, mehar.com, and rhysleyhr.com for SEO, performance, and UX. Manage technical SEO, content strategy, and web analytics. Performance & Paid Marketing: Run PPC campaigns across Google Ads, LinkedIn, Facebook, and Instagram. Drive conversions for both D2C and B2B models using high-ROI funnels. Content & Social Media: Lead the content calendar and storytelling for brand and product communication. Engage on LinkedIn, Instagram, and YouTube to grow organic visibility. AI/ML in Marketing (Preferred): Use AI tools for audience targeting, email personalization, and chatbot integrations on SaaS platforms. Analytics & Reporting: Track KPIs, campaign ROIs, and customer acquisition metrics across platforms. Present insights regularly to stakeholders to inform future campaigns. Team Collaboration: Lead a small cross-functional team of SEO specialists, designers, and performance marketers. Coordinate with Sales & Tech teams for product-market alignment (especially Rhysley HR). Qualifications: Bachelor's or Masters in Marketing, Digital Strategy, or relevant field. 10-15 years of experience in digital marketing with both SaaS & e-commerce experience. Hands-on with tools like Google Analytics, HubSpot, SEMrush, Zoho, or similar. Experience with SaaS lead generation funnels, webinars, B2B sales campaigns is a plus. Strong communication, analytical thinking, and growth mindset.

Job Summary: We are looking for a skilled Linux Server Administrator with Desktop Support expertise to manage and maintain our company's Linux-based server infrastructure and provide end-user support. The ideal candidate will have extensive experience with Linux systems, ensuring the stability, security, and efficiency of our server operations while also assisting users with desktop- related issues. Key Responsibilities: 1. Server Management and Maintenance: o Install, configure, and maintain Linux servers and related infrastructure. o Perform regular system updates, patches, and kernel upgrades. o Monitor server performance and ensure high availability and reliability. o Manage and configure services such as Apache, Nginx, MySQL, and others. o Installing, updating, and configuring various software packages, including applications, databases, and web servers. o Strong hands-on experience with Linux OS (Red Hat, Ubuntu, CentOS, Alma Linux) 2. Software Installation and Optimization: o Install and configure software applications on Linux servers and user desktops. o Optimize software installations for performance and reliability. o Troubleshoot and resolve issues related to software installations and operations. o Open source applications installation and configuration e.g open vpn, power DNS, proxmox etc. 3. Security and Compliance: o Implement and manage security measures including firewalls, SE Linux, and endpoint protection tools. o Conduct regular security audits and vulnerability assessments. Ensure compliance with security policies and regulatory requirements. o Stay current with new technologies and advancements in endpoint management and securi 4. Troubleshooting and Support: o Provide technical support for server-related and desktop issues, responding to incidents efficiently. o Diagnose and resolve hardware, software, and network issues for both servers and desktop environments. o Collaborate with other IT teams to address and resolve complex technical challenges. 5. Automation and Scripting: o Develop and maintain scripts for automating administrative tasks and system management (e.g., Bash, Python). o Utilize configuration management tools (e.g., Ansible, Puppet, Chef) to streamline operations. 6. Backup and Recovery: o Implement and manage backup solutions for both servers and user data to ensure integrity and availability. o Ensuring data integrity through regular backups and having recovery plans in place. 7. Phone System Management: o Maintain and program the phone system, including voicemail, extensions, and other telecommunication features. o Troubleshoot and resolve issues related to the phone system. 8. Documentation and Reporting: o Maintain accurate and detailed documentation of server configurations, desktop support procedures, and policies. o Generate regular reports on server performance, utilization, and security incidents. 9. Website Management: o Configuration & management of web servers, DB servers ( mysql, MongoDB etc ) and fix related issues on real time . o Collaborate with the design, development teams to implement new features and functionality. o WHM/Cpanel/phpmyadmin experience for website, database management . Qualifications: • Proven experience as a Linux Server Administrator or similar role, with desktop support experience. • In-depth knowledge of Linux operating systems (e.g., CentOS, Ubuntu, Red Hat) and familiarity with Windows environments. • Strong understanding of networking concepts and protocols. • Experience with security practices and tools (e.g., firewalls, SE Linux). • Proficiency in scripting languages (e.g., Bash, Python). • Excellent problem-solving skills and attention to detail. • Strong communication skills and the ability to work collaboratively. Preferred Qualifications: • Certifications such as Red Hat Certified System Administrator (RHCSA), Linux Professional Institute Certification (LPIC), or CompTIA Linux+. • Experience with virtualization technologies (e.g., KVM, VMware) and cloud platforms (e.g., AWS, Azure). • Knowledge of containerization technologies (e.g., Docker, Kubernetes). • Familiarity with version control systems (e.g., Git). Working Conditions: • Full-time position with potential on-call duties for emergencies. • Ability to lift and move server equipment and desktop hardware as necessary.

Grading Sampling Mini Marker Pattern Software experience Company Profile: www.rhysley.com Brand Online Site: https://www.mehar.com/india Position Profile: CAD Technician , Pattern Master CAD Technician Responsibilities: Meeting with engineers, draftsmen, and designers to review blueprints and design drawings. Inputting design specifications into the CAD software. Creating surface and solid CAD models according to client specifications. Working with a design team and individually on CAD projects. Reviewing CAD models with the client and making minor adjustments. Conducing final model rendering and delivering the final product. Completing job reports. CAD Technician Requirements: Bachelor s degree in engineering or design. CAD Certification. Previous experience as a CAD technician. Advanced knowledge of CAD and AutoCAD software. Ability to read and translate blueprints and technical drawings. Basic understanding of building design and mechanical processes. Ability to work as part of a team and individually on projects. A keen eye for detail. Excellent time management skills. Strong communication skills.

experience in Garments Industry knowledge of fabric vendor management Company Profile: www.rhysley.com Brand Online Site: https://www.mehar.com/india Position Profile: Fabric Manager Job Description Of Fabric Manager Should have good knowledge of Fabric Should have good contacts of Fabric vendors Prepared seasonal cost projections and price lists Evaluated new fabrics and made purchase recommendations Organized and updated development books Coordinated efforts with other design professionals Addressed client requests in a professional timely manner Prepared reports on seasonal fabric trends Maintained quality standards and implemented quality control procedures. Vendor Selections as required for Fabric Quality Coordinating with merchant team to understand any requirement of buyer Closed Share your resume Username field is valid! Username field cannot be blank! Phone Number field is valid! Phone Number field cannot be blank! Email field is valid! Email field cannot be blank! You selected a position! Please select a position! Gender: Male Female You selected a gender! Please select a gender! Upload Resume I confirm that all data are correct Please confirm that the entered data are all correct!

Job Title: Merchandiser Location: Sector 68 IMT, Faridabad, Haryana. Reports To: Merchandising Manager Key Responsibilities: Fabric Knowledge & Sourcing: Deep understanding of men's women's denim fabrics, their construction, washes, finishes, and quality standards. Source and purchase fabrics as per design requirements, ensuring timely delivery and quality compliance. Sampling & Development: Coordinate with designers and the sampling team for fabric selection and sample development. Handle sampling costing, approvals, and file management. Ensure sample timelines and quality benchmarks are met. Pre & Post Merchandising Activities: Manage the complete merchandising cycle from order placement, production follow-up, to final delivery. Monitor pre-production approvals and post-production evaluations. Vendor & Supplier Management: Identify, evaluate, and source vendors for fabric, trims, and other materials. Negotiate pricing, timelines, and terms with vendors. Maintain strong vendor relationships to ensure smooth operations. Coordination with Internal Teams: Work closely with designers, production, and quality teams to align on product development and production execution. Coordinate with store teams and tailors for custom orders, fittings, and production feedback. Order & File Management: Maintain detailed records of orders, samples, costs, and approvals. Ensure all documentation is up to date and easily accessible. CRM Management: Handle customer relationship management tools to track client orders, feedback, and preferences. Collaborate with sales teams to ensure customer requirements are fulfilled. Key Requirements: Bachelor's degree in Fashion, Textile, Merchandising, or related field. 7 to 10 years of experience as a merchandiser, preferably in denim-focused brands or manufacturers. Strong understanding of denim fabric types, qualities, and market trends. Proven experience working with designers, production teams, and vendors. Solid negotiation, costing, and analytical skills. Proficient in Excel, order management software, and CRM systems. Excellent communication and interpersonal skills. Detail-oriented with the ability to handle multiple projects simultaneously.

Job Title: Procurement Executive - Textile/fashion/Garments Location: IMT Sector 68, Faridabad, Haryana Department: Procurement/Purchase Reports To: Procurement Manager / Operations Head Employment Type: Full-Time Job Summary: We are seeking a detail-oriented and proactive Procurement Executive to manage and oversee all purchasing activities of the organization. The ideal candidate will be responsible for sourcing quality products and services at competitive prices, maintaining strong vendor relationships, ensuring timely delivery, and supporting the organizations operational needs efficiently. Key Responsibilities: Handle end-to-end procurement processes for goods and services across all departments. Identify and evaluate suppliers, negotiate terms, and establish strong vendor relationships. Prepare and process purchase orders, requisitions, and contracts. Monitor inventory levels and coordinate with relevant departments to forecast demand and ensure supply continuity. Track order status, ensure timely deliveries, and handle any issues related to delays or discrepancies. Ensure adherence to procurement policies, standards, and compliance requirements. Maintain accurate records of purchases, pricing, and other important data in ERP or procurement systems. Conduct market research to identify pricing trends and new supply sources. Work closely with the finance and operations teams to align purchasing with budget and project timelines. Regularly assess supplier performance and develop strategies for continuous improvement. Requirements: Bachelors degree in Business Administration, Supply Chain Management, or a related field. 13 years of experience in procurement, purchasing, or supply chain management. Strong negotiation, communication, and analytical skills. Proficiency in MS Office and procurement/ERP software. Good organizational and time-management abilities. Ability to handle multiple tasks and work under pressure.

Job Title: SME/ Team Leader/ Sr. CSR Company Name : Rhysley Private Limited Company Website : https://www.rhysley.com/ Brand Website : https://www.mehar.com/india ERP Website : https://www.rhysleyhr.com/ Location: Sector 31, Faridabad / Mohan Estate, Delhi Job Type: Full-time - Rotational Shift. Working Days : 6 Days (Rotational Week Off) Job Overview : We are looking for a skilled Senior Customer Support Executive to join our team and provide top-tier customer support for our B2B clients and ERP software. This role is crucial in ensuring that our business clients receive the highest level of service, troubleshooting, and guidance regarding our ERP systems. The ideal candidate will be adept at resolving complex issues, ensuring client satisfaction, and fostering long-term client relationships. Key Responsibilities : Customer Support : Provide timely, professional, and effective support to B2B customers via phone, email, and live chat. Troubleshoot and resolve customer issues related to ERP systems, including system errors, performance issues, configuration settings, and other operational challenges. Proactively identify common pain points and work with the product and engineering teams to find solutions to improve the user experience. ERP Support : Offer in-depth support for ERP system configurations, modules, features, and integration points. Work with clients to understand their unique business needs and offer tailored support in leveraging ERP tools to optimize their operations. Conduct system walkthroughs, training, and onboarding sessions for new customers and clients to ensure proper use of the ERP system. Relationship Management : Serve as the main point of contact for key B2B clients, building strong, long-term relationships. Proactively follow up with clients to ensure that all issues are resolved and client satisfaction is maintained. Provide insights and feedback to the development team regarding recurring customer concerns or feature requests. Escalation and Issue Resolution : Serve as an escalation point for challenging customer support cases, ensuring that issues are resolved promptly and efficiently. Work closely with internal teams to ensure that customer feedback and issues are appropriately prioritized and resolved. Documentation and Reporting : Document customer issues and their resolutions in the CRM or ticketing system. Regularly update knowledge base articles, user guides, and FAQs to help improve self-service support. Provide feedback to management on support trends and areas for improvement in customer service processes. Required Qualifications : Experience : Minimum 5 years of experience in customer support, with experience in B2B and ERP system support. Skills : Excellent communication (Fluent English) and interpersonal skills, with the ability to communicate complex technical concepts to non-technical clients. Strong analytical and problem-solving abilities, with an ability to diagnose issues efficiently. Ability to work independently and manage multiple customer issues simultaneously while maintaining a high level of customer satisfaction.

Job Title: Lead Generation Manager SaaS Products (HRMS, CRM) Location: Mohan Estate, Faridabad. Department: Sales & Marketing Reports To: Head of Sales / Director Business Development Employment Type: Full-time About Us: We are a fast-growing SaaS company offering cutting-edge HRMS and CRM solutions tailored to streamline operations and drive productivity for businesses of all sizes. Our goal is to empower organizations with smart tools that simplify people and customer management. We are looking for a dynamic and results-driven Lead Generation Manager to accelerate our growth engine. Job Overview: As the Lead Generation Manager, you will be responsible for developing and executing strategies to generate high-quality leads for our HRMS and CRM products. You will work closely with the sales, marketing, and product teams to fuel the sales pipeline, identify potential customers, and support our revenue targets. Key Responsibilities: Design and implement multi-channel lead generation strategies (email, LinkedIn, cold calls, webinars, etc.) Create targeted campaigns to drive awareness and generate qualified leads for HRMS and CRM products. Manage and optimize lead funnels to improve conversion rates. Conduct thorough research on prospective clients, industry trends, and competitors. Collaborate with the marketing team to create relevant content and messaging aligned with buyer personas. Track and report KPIs like lead volume, quality, conversion rates, and ROI. Work with sales to ensure a smooth handover and follow-up on Marketing Qualified Leads (MQLs). Utilize CRM tools and lead databases to manage campaigns and workflows effectively. Continuously experiment and A/B test channels, messaging, and formats to improve results. Requirements: Bachelor's degree in Business, Marketing, or a related field. 7 - 12 years of proven experience in B2B SaaS lead generation, preferably in HRMS or CRM products. Strong understanding of digital marketing, lead scoring, and nurturing techniques. Experience with lead generation tools like Apollo, ZoomInfo, HubSpot, LinkedIn Sales Navigator, etc. Excellent written and verbal communication skills. Analytical mindset with data-driven decision-making ability. Experience working with marketing automation and CRM platforms. Preferred Qualifications: Experience generating leads in international & National markets. Familiarity with tools like Google Analytics, SEMrush, and email marketing platforms. Ability to work independently and drive initiatives with minimal supervision.

Job description Job Overview: Rhysley Private Limited is seeking a motivated and experienced Sales Executive / Business Development Executive to drive B2B sales growth and expand our customer base across our product and ERP service lines. The ideal candidate will be skilled in identifying sales opportunities, nurturing client relationships, and providing tailored product and ERP solutions. You will play a critical role in enhancing client acquisition and revenue generation while representing our brand and values to existing and potential customers. Key Responsibilities: Sales & Business Development: Generate leads and acquire new B2B clients through market research, networking, and outreach activities. Understand client requirements and present suitable product offerings from our core range and Mehar brand. Pitch ERP-based solutions to clients that streamline their business operations. Prepare and deliver compelling sales presentations, proposals, and quotations. Drive revenue targets by managing the full sales cyclefrom prospecting to closing. Client Relationship Management: Build and maintain strong, long-term relationships with B2B clients. Act as the primary contact for clients, ensuring satisfaction and repeat business. Conduct follow-ups post-sale to ensure proper implementation and client success. Product and ERP Knowledge Sharing: Develop an in-depth understanding of our product range and ERP software. Guide clients on ERP tools and how these can enhance their operational efficiency. Conduct demo sessions and onboarding for ERP modules tailored to client needs. Sales Reporting & Market Feedback: Maintain accurate records of sales activities in the CRM. Provide regular reports on pipeline status, market trends, and customer feedback. Share insights with product and marketing teams for continuous improvement. Required Qualifications: Experience: Minimum 3-5 years of experience in B2B Sales or Business Development (ERP sales experience is a plus). Skills: Excellent communication and negotiation skills (Fluent English is a must). Strong interpersonal skills with the ability to engage and influence clients. Good understanding of sales processes and client lifecycle management. Technical aptitude to understand and sell ERP-based business solutions. Self-driven, target-oriented, and able to manage multiple client engagements.

Position: Experience : 3 to 5 Years Location : Mohan Corporate Office (Work from Office Only) Job Type: Full-Time Salary: To be discussed during the interview Key Responsibilities : - Design, develop, and deploy AI/ML models for real-world applications. - Work with NLP, deep learning, and traditional ML algorithms to solve complex business problems. - Develop end-to-end ML pipelines, including data preprocessing, feature engineering, model training, and deployment. - Optimize model performance using hyperparameter tuning and model evaluation techniques. - Implement AI-driven solutions using TensorFlow, PyTorch, Scikit-learn, Open AI APIs, Hugging Face, and similar frameworks. - Work with structured and unstructured data, performing data wrangling, transformation, and feature extraction. - Deploy models in cloud environments (AWS, Azure, or GCP) using SageMaker, Vertex AI, or Azure ML. - Collaborate with cross-functional teams to integrate AI models into production systems. - Ensure scalability, performance, and efficiency of AI/ML solutions. - Stay updated with emerging AI trends and technologies to drive innovation. Required Skills : - Strong experience in machine learning, deep learning, NLP, and AI model development. - Implement Retrieval-Augmented Generation (RAG) using vector databases - Proficiency in Python, TensorFlow, PyTorch, Scikit-learn, and OpenAI GPT models. - Expertise in NLP techniques (Word2Vec, BERT, transformers, LLMs, text classification). - Hands-on experience with computer vision (CNNs, OpenCV, YOLO, custom object detection models). - Solid understanding of ML model deployment and ML Ops (Docker, Kubernetes, CI/CD for ML models). - Experience in working with cloud platforms (AWS, Azure, GCP) for AI/ML model deployment. - Strong knowledge of SQL, NoSQL databases, and big data processing tools (PySpark, Databricks, Hadoop, Kafka, etc. - Familiarity with API development using Django, Flask, or FastAPI for AI solutions. - Strong problem-solving, analytical, and communication skills. Preferred Skills : - Experience with AI-powered chatbots and OpenAI API integration. - Exposure to LLMs (GPT, LLaMA, Falcon, etc.) for real-world applications. - Hands-on experience in generative AI models.

Job Title: Chat Agent - International BPO Location: Remote Department: Customer Support / International Operations Job Type: Full-Time Experience Required: Minimum 2 years in International Call Center Gender: Male Candidates Only Job Description: We are seeking a highly skilled and motivated Chat Agent to join our International Customer Support Team. The ideal candidate should have at least 2 years of experience in handling international clients through live chat platforms in a BPO or call center environment. Key Responsibilities: Handle multiple live chat interactions with international customers efficiently and professionally. Resolve product- or service-related queries, complaints, and concerns in real time. Maintain high levels of customer satisfaction through prompt, courteous, and effective communication. Document interactions and customer feedback accurately in internal systems. Collaborate with internal departments (Sales, Tech Support, Operations) for issue resolution. Meet or exceed set KPIs such as average response time, first contact resolution, and customer satisfaction scores. Stay updated on product knowledge, promotions, and process updates. Required Skills & Qualifications: Minimum 2 years of experience in international chat support (preferably US, UK, or AUS shifts). Excellent written English communication skills. Strong problem-solving abilities and attention to detail. Familiarity with CRM systems and live chat tools (e.g., Inhouse build CRM Zendesk, Live Chat, Fresh chat). Ability to multitask and manage time effectively. Willingness to work night shifts, weekends, or rotational shifts as per business needs. Must be a male candidate as per current team structure requirements. Preferred Attributes: Knowledge of international business culture and customer handling etiquette. Ability to handle pressure in a fast-paced environment. Tech-savvy and quick learner of new platforms. To Apply: Interested candidates can share their updated CVs at komal.kumari@rhysley.com with the subject line "Application for Chat Agent- International BPO"

Title : Customer Support Representative (Work From Home) Company Name : Rhysley Private Limited Location: Work from Home Working Days : 6 Days (Rotational) Working Time : Rotational 9 Hour Shift (5 pm 12 pm IST) Job Summary: The International Process Customer Service Representative (CSR) - Work from Home position involves managing customer inquiries, issues, and providing information for clients located in different countries. This remote role requires excellent communication skills, cultural sensitivity, and the ability to manage tasks efficiently in a home-based environment. Key Responsibilities: 1. Customer Interaction: Handle inbound and outbound customer calls, emails, and chat inquiries from an international customer base. Provide accurate and timely information to customers regarding products, services, and policies. Resolve customer issues and complaints with a high degree of professionalism and efficiency. 2. Problem Solving: Analyze customer issues and provide appropriate solutions. Escalate complex issues to supervisors or specialized departments when necessary. 3. Documentation: Maintain detailed and accurate records of customer interactions and transactions. Update customer information in the company database as required. 4. Quality Assurance: Ensure adherence to company policies, procedures, and service level agreements (SLAs). Participate in training sessions and team meetings to stay updated on product knowledge and customer service techniques. 5. Communication: Communicate effectively with customers from diverse cultural backgrounds. Collaborate with team members and other departments to enhance the customer experience. 6. Performance Metrics: Achieve and maintain performance metrics such as call handling time, customer satisfaction scores, and resolution rates. Continuously improve personal performance through feedback and self- assessment. Qualifications : • Education: High school diploma or equivalent; Bachelors degree preferred. • Experience: Previous experience in customer service, preferably in a BPO or call center environment. Skills: Excellent verbal and written communication skills in English (additional language skills are a plus). Strong problem-solving abilities and attention to detail. Proficiency in using customer service software, databases, and tools. Ability to work independently in a remote environment. Flexibility to work in shifts, including nights, weekends, and holidays if required. Technical Requirements: • Reliable high-speed internet connection(with static IP). • A dedicated, quiet, and distraction-free workspace at home. • Desktop / Laptop with a minimum of [i5 processor & 8 GB Ram]. • Headset with microphone for clear communication. Personal Attributes: • Empathy and patience in dealing with customers. • Strong work ethic and a commitment to providing excellent customer service. • Team player with a positive attitude.