ICCS BPO is hiring for 200 customer care executives for Mount Road/Sholinganallur locationsMount road: 100 openingsLocation: Mount road, Anna SalaiWalkin for Interview between 10AM to 4PMInterview Date: All WeekdaysAddress: TNEB process- Mount road (Inbound-No targets)Tamil inbound voice processTNEB Corporate office building, Minnagam building 1st Floor,Anna salai, Mount road,Opp Geetham hotel, Near Mount road LIC stop ChennaiCarry updated CV and all academic certificate Xerox copiesQualifications: Any degree/Diploma (with arrears also can apply)CTC: 12300 + Attendance allowance+ OTContact Kannan HR 9514988214Sholinganallur: 100 openingsGeneral Day shift/Rotational shifts, 6 days working with 1 rotational week offTamil Inbound/Outbound Voice process-Videocon D2H (No Sales/Targets)Handle customer queriesWalkin date: All WeekdaysTime:10AM to 4PMInterview Location: ICCS BPO, Tek Meadows building, Tower C, 3rd floor, 51, RAJIV GANDHI SALAI, SHOLINGANALLUR, Chennai, Tamil Nadu, Opp AccentureQualifications: Plus two/degree/Diploma (with arrears also can apply)CTC: 11000 Net take home-No PFInterested call or ping me at 9037097978-HRRegards,HR TeamICCS

Roles and ResponsibilitiesDevelop and implement effective CRM strategies to drive business growth and improve customer satisfaction.Manage client relationships, ensuring timely resolution of issues and maintaining high levels of service quality.Analyze sales data to identify trends, opportunities, and areas for improvement in the sales process.Collaborate with cross-functional teams to develop targeted marketing campaigns that align with business objectives.Provide regular reporting on key performance indicators (KPIs) such as revenue growth, customer retention rates, etc.Desired Candidate Profile7-10 years of experience in Client Relationship Management or a related field.Proven track record of developing successful CRM strategies that drive business results.Strong analytical skills with ability to interpret complex data sets and make informed decisions.Excellent communication skills with ability to build strong relationships with clients at all levels.

Roles and ResponsibilitiesManage workforce management (WFM) operations for efficient scheduling and resource allocation.Collaborate with stakeholders to identify process improvements and implement changes that drive efficiency gains.Develop and maintain capacity plans to meet business requirements, utilizing tools like IEX and Power BI.Provide MIS reporting on WFM metrics, including headcount analysis and performance tracking.Ensure compliance with regulatory requirements and internal policies related to staffing levels.Desired Candidate Profile8-12 years of experience in WFM or similar role in BPO/BPM industry.MBA/PGDM degree from a reputable institution.Strong understanding of Capacity Planning, Scheduling, Resource Planning, Workforce Management principles.Proficiency in using IEX software for demand forecasting and planning.

Job Description: AVP - Training Position: AVP - Training Location: ICCS, Noida Role Overview: ICCS is seeking an experienced AVP - Training to lead and enhance our training initiatives. The ideal candidate will be responsible for developing training strategies, ensuring the alignment of learning programs with business objectives, and driving continuous improvement in employee performance. This role requires strong leadership, strategic thinking, and expertise in training methodologies within the BPO industry. Key Responsibilities: • Develop and implement training strategies to enhance employee skills, productivity, and performance. • Lead the training team in designing, delivering, and evaluating training programs. • Ensure all training programs align with business objectives and operational requirements. • Monitor training effectiveness through assessments, feedback, and performance metrics. • Identify skill gaps and create customized training solutions to bridge them. • Collaborate with operations, HR, and quality teams to ensure training success. • Stay updated on industry trends and incorporate best practices into training programs. • Manage training budgets and resource allocation efficiently. • Ensure compliance with regulatory and client-specific training requirements. • Mentor and develop the training team, fostering a culture of continuous learning. Qualifications and Experience: • Minimum 10+ years of experience in training and development within the BPO industry. • Proven track record in leading large-scale training initiatives. • Strong knowledge of training methodologies, instructional design, and learning management systems. • Excellent leadership, communication, and stakeholder management skills. • Ability to analyze training effectiveness and optimize learning strategies. • Proficiency in MS Office (PowerPoint, Excel, Word) and e-learning tools. • Master degree in any discipline; certifications in Training & Development (e.g., NLP, Instructional Design) will be an added advantage. Key Skills: • Strategic thinking and problem-solving abilities. • Strong presentation and facilitation skills. • Team leadership and mentoring capabilities. • Adaptability to dynamic business needs. • Data-driven decision-making and analytical skills.

We are hiring for TNEB Tamil inbound Customer care role-50 openingsTamil inbound voice process(Inbound-No targets)Only Night Shift (4 days working-3 days week off Rotational basis)Location: Mount road, Anna Salai Walkin for Interview between 10AM to 4PMDaily walkins (Monday to Saturday)Address: TNEB process- Mount road TNEB Corporate office building, Minnagam building 1st Floor,Anna salai, Mount road, Opp Geetham hotel, Near Mount road LIC stop ChennaiCarry updated CV and all academic certificate Xerox copiesQualifications: Any degree/Diploma (with arrears also can apply)CTC: 12300 + Attendance allowance+ OTContact Kannan HR 9514988214/9037097978

Roles and ResponsibilitiesPrepare financial statements, including balance sheets, income statements, and cash flow statements.Conduct statutory audits and tax audits to ensure compliance with regulatory requirements.Manage internal controls over financial reporting (ICOFR) to maintain accuracy and integrity of financial data.Ensure timely submission of tax returns and other regulatory filings.Provide guidance on accounting principles, GAAP, and company policies to team members.Desired Candidate Profile9-14 years of experience in finance & accounts role with a strong background in statutory audit, taxation, ICOFR, balance sheet preparation/review/finalization.CA qualification from first attempt preferred; Strong analytical skills with attention to detail; excellent communication skills for effective collaboration with stakeholders.

we are hiring for inbound customer care role- 30 openings for popular bpo industry Tamil inbound voice process Walkin interview time- 10am to 4pmLocation- mount road, chennai