Manager Operations (Education Process BPO) ll Noida Sec 2

Job Description

Job Title: Manager Operations (Education Process BPO) Location: Noida, Sec 2 Experience: 810 years (with relevant experience in handling education-related BPO processes) Employment Type: Full-Time Working Mode: 5.5 Days, work from office Job Summary: We are looking for an experienced and results-driven Operations Manager to lead and manage education-related BPO processes. The ideal candidate will have a strong background in education sector support services (such as admissions, student support, e-learning, assessments, or back-office education services), with proven leadership in delivering quality service, managing large teams, and ensuring compliance with SLAs. Key Responsibilities: Manage day-to-day operations for education process accounts, ensuring delivery of high-quality service and adherence to client SLAs. Oversee workforce planning, scheduling, and resource allocation to meet business targets and seasonal demand. Monitor process performance, analyze data trends, and implement process improvements for efficiency and quality. Serve as the primary point of contact for client interactions, reporting, and issue resolution. Ensure compliance with data privacy, academic integrity, and industry standards. Work closely with quality, training, and technology teams to support process enhancements and upskilling of team members. Manage and mentor team leaders and agents to maintain a positive and high-performance work culture. Handle escalations, risk management, and ensure prompt resolution of client or student concerns. Drive automation and digital adoption in line with the client’s education technology platforms. Key Requirements: Minimum 6 years of experience in BPO operations, with at least 3 years in managing education-related processes. Familiarity with education domain workflows such as student enrollment, academic support, exam coordination, digital learning support, or education customer service. Strong team management, client handling, and problem-solving skills. Proficient in performance management tools, reporting, and operational metrics. Experience working with CRM and learning management systems (LMS) is a plus. Educational Qualifications: Bachelor’s degree in any discipline (education or business-related fields preferred). MBA is an advantage. Personal Attributes: Detail-oriented and highly organized. Strong communication and interpersonal skills. Process-driven with a continuous improvement mindset. Regards Sangeeta