Operations Manager

Company Description

KS Legal & A

Key Responsibilities:

1. Operations Management

• Supervise and streamline day-to-day operations for banking and NBFC clients, ensuring compliance, accuracy, and efficiency.
• Liaise with client banks, NBFCs, and internal legal/collection teams for operational coordination and data exchange.
• Ensure timely delivery of reports, dashboards, and trackers as per client requirements.
• Review and standardize operational workflows, SOPs, and internal processes for efficiency and transparency.

2. MIS & Reporting

• Prepare, analyze, and maintain detailed MIS reports on collection performance, portfolio health, and productivity metrics.
• Monitor daily, weekly, and monthly reports related to recoveries, settlements, and legal escalations.
• Track and present key KPIs such as resolution rate, collection efficiency, TAT adherence, and portfolio trends.
• Design automated dashboards and reporting tools to enhance visibility for management and clients.

3. Collections Process & Performance Monitoring

• Coordinate with collection, legal, and telecalling teams to ensure timely account action and resolution.
• Evaluate collection strategies and provide insights based on data analysis and field performance.
• Track agency performance, field visits, settlements, and legal follow-ups to ensure revenue realization.
• Identify bottlenecks in collection or documentation flow and recommend process corrections.

4. Client & Stakeholder Coordination

• Serve as the central point of contact for banking/NBFC partners for operational discussions, performance reviews, and audits.
• Ensure client satisfaction through proactive communication, issue resolution, and adherence to SLAs.
• Prepare and present monthly business and performance reports to senior management and clients.

5. Process Optimization & Compliance

• Implement and maintain internal controls for data accuracy, compliance, and confidentiality.
• Coordinate with the finance and legal teams for reconciliations and revenue tracking.
• Support internal and client-side audits by ensuring data integrity and compliance documentation.
• Contribute to automation, digitization, and workflow improvement initiatives.

Key Skills & Attributes:

• Strong analytical, numerical, and reporting skills with advanced Excel and MIS proficiency.
• Hands-on experience with collection processes, dashboards, and performance metrics.
• Deep understanding of NBFC/banking operations, loan management, and recovery frameworks.
• Strong interpersonal and coordination skills with client-facing maturity.
• Ability to multitask, manage deadlines, and handle pressure effectively.

Qualifications & Experience:

• Graduate/Postgraduate in Finance, Commerce, or Business Administration.
• 5–10 years of experience in operations and MIS roles within banks, NBFCs, or collection agencies.
• Proficiency in Excel, Power BI, Google Sheets, or similar data visualization tools.
• Exposure to SARFAESI, DRT, and NPA management processes will be an advantage.