1130 Bpo Operations Jobs

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Hiring Call Centre Manger for Domestic process Location- Zirakpur Salary Package- 7 lpa Exp - 5+ years with BPO and exp in handling entire process indivisually Call/WhatsApp@7986969965

What its like being a Senior Operations Manager. Imagine yourself going to work with one thing on your mind: in a company like TaskUs, its more than just the KPIs if you want to solve business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ea...

Call 7200550458, 9361349589, 979193200 Job Summary We are seeking an experienced and result-oriented Assistant Vice President (AVP) to lead our Banking Voice Process Customer Service, Sales & Retention operations. The role requires strong leadership, strategic thinking, and the ability to drive customer satisfaction, sales growth, and customer retention within a high-performance environment. Key Responsibilities Lead and manage large teams handling customer service, sales, and retention in the banking voice process. Drive customer satisfaction (CSAT), Net Promoter Score (NPS), and First Call Resolution (FCR) . Develop and execute strategies to improve sales conversions, cross-selling, and up...

We are looking for Freshers to work for chat process Freshers and Experience both can apply Easy selection, Walk-in Interview, non voice chat support hiring Night Shift No sales No Target Salary up to 35000 aliza 7045428415

Job Title: Team Lead Location: Ghansoli Experience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call Centre Industry: Customer Service - Inbound Employment Type: 6 days working 1 rotational week off Roles and Responsibilities: Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. Manage change requests and ensure smooth implementation. Work independently with minimal supervision to meet business objectives. Foster a positive and collaborative team environment. Ensure team clarity on KRAs and in...

Dear Candidate, Greetings from iEnergizer. We are urgently hiring for Service Delivery Leader (SDL) for Domestic Process. Location : Chennai Contact Person : HR SHARAN - 9266364422 Eligibility Criteria: - Person should be having more than 12+ Years of experience & 10+ Years from BPO (Customer Service) Industry. Only aspirants with Sr. Manager & above level will be eligible for this role. Excellent at Site Handling. SDL Operations - Chennai Responsibilities Managing delivery of Domestic account initially. Delivery matrix and contractual SLA management. Ensure timely and accurate reporting of performance metrics and SLAs to the Management Day to day client management. Managing a span of 300+ F...

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both are welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Divya - 9887539513 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can whatsapp on HR Abhimanyu - 9509414694 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat & voice Salary upto 5LPA Fresher and Experience both are welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Dev - 9024748407 HR Simran - 7976289019 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates can call/Whatsapp on HR Muskan - 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 6 LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates can Whatsapp on HR Prarthana - 9509252014 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Minimum 1 year Experience is Required 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Hariti - 8209375062 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can call/WhatsApp HR Prerit - 8118831413 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Inbound and outbound calls related to healthcare appointment bookings Assist patients in understanding the available services & guide them Coordinate with& healthcare providers, clinics, and hospitals to confirm appointment availability & Scheduling

Job Summary: The Assistant Manager BPO Operations (Sales Process) is responsible for managing day-to-day operations of the sales process team in a BPO environment. This role includes leading a team of sales executives or agents, achieving sales targets, ensuring high quality service delivery, and driving performance metrics aligned with client expectations. Key Responsibilities: Manage and supervise a team of sales agents to achieve defined KPIs and targets. Monitor daily operations to ensure smooth process execution and SLA adherence. Drive team performance through coaching, mentoring, and performance improvement plans. Analyze sales reports and metrics to identify areas of improvement and ...

- Monitor daily/weekly/monthly KPI (AHT, CSAT, SLA, Quality scores, Productivity, etc) - Client and organizational targets. - Provide timely feedback and conduct performance review. - Identify low performers and create performance improvement plans.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

Roles & Responsibilities: Must have great understanding about BPO Matrix. Skills for planning, assigning and directing work. Meet or exceed KRA's of all team members - New training and ongoing training of team members Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Ensure process operates efficiently according to client and company measures. Be di...

Roles & Responsibilities: Must have great understanding about BPO Matrix. Skills for planning, assigning and directing work. Meet or exceed KRA's of all team members - New training and ongoing training of team members Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Ensure process operates efficiently according to client and company measures. Be di...

Email your resume to Tanuja@wissenpro.com or call/WhatsApp at 889-702-1143 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionabl...

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 25000 Rehman 7208698865 Naaz 8976100483

Candidates should be from BPO/BPM Background Total Experience - 11+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling AM's & TL's Location: Sec.30; Gurugram College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship man...

We are Urgently Hiring for the Position of Team Lead Lien Ops for Vadodara Location-Work From Office Position Name: Team Lead Lien Ops Location: Vadodara Shift Timings: 2 PM to 9 PM / 3 PM to 12 midnight / 6 pm to 3 am / 9 pm to 6 am POSITION SUMMARY Team Leader Managing your team effectively to achieve desired and optimum utilization of resources. Ensuring team member productivity. training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer...