659 Bpo Operations Jobs

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 years experience as Team Lead (On papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner> 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802

Primary Responsibilities: Understand and analyze client processes as per business rules. Accurately execute payroll tasks as a hands-on processor. Escalate complex issues and seek advice when needed. Follow work instructions and highlight any anomalies. Participate in client calls and manage documentation. Perform root cause analysis and recommend corrective actions. Suggest improvements to processes and metrics. Update daily process metrics and maintain MIS. Provide excellent customer service with attention to detail. Ensure timely completion of assigned tasks. Maintain confidentiality of client data. Actively contribute to team and organizational activities. Functional Competencies: Knowledge of payroll processes, especially US Payroll . Strong command of written and verbal English. Proficiency in MS Office, especially Excel. Familiarity with SuccessFactors is a plus. Education & Experience: Education: Bachelors degree (any discipline). Experience: Essential: 1-2 years of experience in US Payroll Management . Desirable: Experience in the BPO industry. Skills & Attributes: Strong customer orientation and responsiveness to urgent requests. Ability to work under pressure. Good organizational and prioritization skills. Attention to detail and quality in communications and transactions. High levels of confidentiality and teamwork. Flexibility to work in shifts and adapt to multi-cultural environments Key Highlight: Mandatory Requirement: 1-2 years of US Payroll

Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Update process metrics daily and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure assigned tasks are completed accurately and in a timely fashion. Maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives. Functional Competencies: Knowledge of Payroll Processes. Strong command of written and verbal English language. Proficiency in MS Office/Excel Skills. Knowledge of SuccessFactors would be a plus. Education Qualification: Bachelors degree (Any discipline). Experience: Essentials: Business experience with a Payroll Management background. Desirable: Exposure to the BPO industry. Skills / Knowledge: Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization and prioritization skills to deliver as per deadlines. Attention to detail and quality-driven in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork and collaboration. Multi-cultural awareness. Flexibility to work in shifts (Night Shifts)

Job Role / Purpose of the Job: This role provides client services for Payroll Admin to ensure tasks are completed correctly and resource efficiencies are maintained. It involves working closely with Delivery Services Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems to maintain current visible HR records for the client. Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Update process metrics daily and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure assigned tasks are completed accurately and in a timely fashion. Maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives. Functional Competencies: Knowledge of Payroll Processes. Strong command of written and verbal English language. Proficiency in MS Office/Excel Skills. Knowledge of SuccessFactors would be a plus. Education Qualification: Bachelors degree (Any discipline). Experience: Essentials: Business experience with a Payroll Management background. Desirable: Exposure to the BPO industry. Skills / Knowledge: Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization and prioritization skills to deliver as per deadlines. Attention to detail and quality-driven in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork and collaboration. Multi-cultural awareness.

Primary Responsibilities: Execute employee data management processes (e.g., new hires, job changes, exits) accurately and on time. Analyze and follow Work Instructions, escalating complex issues as needed. Participate in client calls and maintain proper documentation. Perform root cause analysis and recommend corrective actions. Suggest process improvements for accuracy and efficiency. Maintain daily process metrics and MIS. Provide high-level customer service with attention to detail and confidentiality. Update client systems with accurate data and complete tasks within deadlines. Functional Competencies: Knowledge of Employee & Org Data Management processes (mandatory experience from onboarding to termination ). Strong command of written and verbal English . Knowledge of MS Office/Excel and SuccessFactors is a plus. Education & Experience: Education: Bachelors degree (any discipline). Experience: Essentials: 1-2 years of experience in Employee & Org Data Management (mandatory experience from onboarding to termination). Desirable: Experience in the BPO industry . Skills & Knowledge: Strong customer orientation and responsiveness to urgent requests. Resilient with the ability to work under pressure. Excellent organization and prioritization skills. High attention to detail and quality-driven. Confidentiality and teamwork skills. Multicultural awareness and flexibility to work in shifts.

Hiring for Employee data Management for our client Drive change that enables employee performance, enhances engagement and supports the organization's success. Apply human-centered research and design principles to create and implement solutions that enhance the employee experience. Job Role / Purpose of the Job: This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services. It follows all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained. The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems responding to changes (via e-mail/telephone) to maintain current visible HR records for the client. Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent. Update process metrics on a daily basis and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure both own and related tasks are completed. Update client applications accurately and quickly in accordance with the appropriate User Guides. Ensure assigned tasks are completed accurately in a timely fashion. Ensure and maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives. Functional Competencies: Knowledge of Employee & Org data Mgmt Processes (New Hires, Exit, Job Changes, etc.). Strong command of written and verbal English language. Knowledge of MS Office/Excel Skills would be a plus. Knowledge of SuccessFactors would be a plus. Education Qualification: Bachelors degree (Any discipline). Experience: Essentials: Business experience with Employee & Org data Mgmt background. Desirable: Exposure to BPO industry. Skills / Knowledge: Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization & prioritization skills to deliver as per deadlines. Attention to detail & quality driven in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork & collaboration. Multi-cultural awareness. Flexible to work in shifts (Night Shift)

Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of processes accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Update process metrics on a daily basis and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure both own and related tasks are completed. Update client applications accurately and quickly in accordance with the appropriate User Guides. Ensure assigned tasks are completed accurately in a timely fashion. Ensure and maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives. Functional Competencies: Knowledge of Comp & Benefits and Performance management processes. Strong command of written and verbal English language. Knowledge of MS Office/Excel Skills would be a plus. Knowledge of SuccessFactors would be a plus. Education Qualification: Bachelor's degree (Any discipline). Experience: Essentials: 1 - 2 years of business experience with International Comp & Benefits and Performance management background. Desirable: Exposure to the BPO industry. Skills / Knowledge: Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization & prioritization skills to deliver as per deadlines. Attention to detail & quality driven in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork & collaboration. Multi-cultural awareness.

Spes Manning Solutions is exclusively hiring for a Customer Support Executive to join our dynamic and rapidly growing BPO team. We are looking for enthusiastic, customer-centric individuals who are passionate about delivering an exceptional customer experience. This is a unique opportunity for both fresh graduates and experienced professionals to build a successful career in an international voice process environment. Key Responsibilities Handle inbound and outbound customer calls with professionalism and courtesy. Resolve customer queries and issues quickly and efficiently over the phone. Maintain accurate records of all customer interactions and transactions. Follow communication scripts and guidelines when handling different topics to ensure consistency. Ensure customer satisfaction and provide a high level of professional customer support . Skills & Competencies Communication Skills: Excellent verbal and written communication skills in English are mandatory . The ability to articulate clearly and effectively to an international customer base. A confident and positive tone of voice. Technical & Professional Skills: Basic computer proficiency, including the ability to navigate multiple systems simultaneously. Familiarity with CRM software or other customer service tools is a plus. A positive attitude and a strong willingness to learn and adapt. The ability to work independently and as part of a team. Qualifications Education: 10+2 (Intermediate) / Any Graduate (any stream). Experience: Candidates with prior experience in an international BPO environment will be preferred and compensated accordingly. Freshers are highly encouraged to apply. Compensation & Benefits Salary: Package for Freshers up to ?3.5 LPA . Package for Candidates with relevant experience up to ?6.5 LPA . Benefits: Competitive salary and performance-based incentives . Paid training will be provided to all new hires. A friendly, supportive, and dynamic work environment. Significant career growth opportunities . Shift: Rotational Shifts (5 days working in a week). How to Apply To apply for this exclusive hiring opportunity, please send your updated resume directly to: HR ISHA Phone: 7447719444 Email: [HIDDEN TEXT]

Spes Manning Solutions is actively hiring for a Customer Care Executive to join our team as an International Customer Support Associate . This is an excellent opportunity for both freshers and experienced professionals with a passion for customer service. You will play a vital role in providing a world-class experience to our international clients, including those in the US and UK , while contributing to a high-performing team. Roles & Responsibilities Handle inbound and outbound calls to provide exceptional customer service. Resolve customer queries in a professional manner and ensure a high level of customer satisfaction . Adhere to process guidelines and consistently achieve performance targets . Provide a world-class experience to our international clients. Requirements Experience: Freshers with excellent communication skills are welcome to apply. Prior experience in BPO (International Voice/Chat) or customer service will be considered a significant advantage. Skills: Strong communication and interpersonal skills. A professional and customer-centric approach. Flexibility: Must be flexible to work in rotational shifts , including night shifts . Work Schedule Shifts: Rotational shifts. Days: 5 working days with 2 rotational offs. Perks & Benefits Salary: An attractive salary package with monthly performance incentives . Hike: 30% hike on the last drawn salary for experienced candidates. Facilities: Cab facilities for a comfortable commute. Insurance: Company-provided insurance . Allowances: Additional allowances will be provided. Interview Process The selection process is designed to assess your skills and includes the following rounds: Telephonic Screening: An initial conversation to assess your communication and basic skills. HR Round: Discussion with a member of our Human Resources team. Versant: An evaluation of your communication skills. Ops: Final round with the Operations team. How to Apply To apply for this position, please send your resume to: HR Kiran WhatsApp: 9225684444 Email: [HIDDEN TEXT] For any inquiries, feel free to reach out via email or WhatsApp.

Spes Manning Solutions is actively seeking experienced professionals to join our team for an International Voice and Chat Process . We are looking for dedicated individuals with a proven track record of providing excellent customer support in a global BPO environment. This is an exciting opportunity to work in a fast-paced setting and contribute to a team that values quality and performance. Candidate Requirements Experience: A minimum of one year of prior experience in an international chat or voice process is mandatory. Communication Skills: Excellent communication skills are required to interact with an international client base. Shift & Commute: You must be comfortable with 10-hour shifts , a fixed night shift , and additional traveling hours. Education: Candidates must be an Undergraduate or Graduate . Compensation & Perks Cabs will be provided for pick and drop within a hiring zone of 40 kilometers. Competitive salary and other benefits based on experience. Selection Process For Chat Process: HR Round Versant Round ( Pass score 58 and above ) CD Round Ops Round For Voice Process: HR Round Proctored Versant Round in office ( Pass score 58 and above ) Ops Round Mandatory Documents To be considered for the role, candidates must have the following documents: Previous company's relieving or experience letter . Current company's offer letter and pay slips . Highest education PDC or Degree certificate . ID Proof , with a PAN card being mandatory and requiring an updated image. How to Apply To apply for this position, please contact us directly: Deepikaa Panchariya Company: Spes Manning Solutions LLP Contact: 7447719444

We are seeking dynamic professionals for the International Voice / Chat Process . You will be responsible for handling customer inquiries through voice or chat, providing timely and accurate solutions, and resolving issues related to products, services, and technical support. This role requires excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced, target-driven environment. Roles & Responsibilities: Handle customer inquiries efficiently through voice or chat , providing timely and accurate solutions. Resolve issues related to products, services, and technical support, ensuring customer satisfaction. Document all interactions, solutions, and follow-ups meticulously in the CRM system . Meet established performance targets such as response time, resolution time, and customer satisfaction scores. Escalate unresolved or complex issues to the appropriate department for further assistance. Maintain professional communication at all times and adhere strictly to company guidelines and procedures. Skills Required: Excellent verbal and written communication skills in English (additional language skills are a plus). Strong customer service orientation and the ability to resolve issues effectively. Ability to multitask and efficiently manage both voice and chat interactions simultaneously. Strong problem-solving and analytical thinking capabilities. Comfortable with technology and proficient in using CRM tools . Ability to work effectively in a fast-paced, target-driven environment . Positive attitude, strong interpersonal skills, and eagerness to learn. Self-motivated, team-oriented, and flexible. Ability to work independently and take initiative. Comfortable working in rotational shifts (including night shifts). QUALIFICATION: Undergraduate or Graduate (Any stream).

Mention Abhishek HR on your resume Call me on - 9711401299 Job Title: Team Leader Voice Sales Program Location: Noida, Sector 63 Job Type: Full-time Experience Required: Minimum 2 years as a Team Leader in a voice sales program Job Summary: We are seeking an experienced and performance-driven Team Leader to join our voice sales program. The ideal candidate should possess strong operational knowledge, excellent people management skills, and a passion for delivering outstanding customer service. Key Responsibilities: Lead and manage a team in a voice-based sales environment to achieve sales targets and KPIs. Monitor team performance using key operational and sales metrics such as conversion rates, score calculation, parameters, ratings, and attrition rates. Provide coaching and feedback to team members to enhance performance and career growth. Drive customer satisfaction by ensuring adherence to service excellence standards. Implement and support people management best practices. Coordinate with operations and support teams to ensure smooth process execution. Requirements: Minimum of 2 years experience as a Team Leader in a voice sales program. Thorough understanding of operations and sales metrics, including conversion rates, score calculation, ratings, and attrition. Proven knowledge of customer care, sales processes, and customer service techniques. Strong proficiency in MS Office (Excel, Word, and PowerPoint). Preferred knowledge in Six Sigma (Green Belt), Lean methodologies, or related continuous improvement frameworks. Excellent communication and leadership skills. Preferred Skills: Analytical mindset with attention to detail Ability to work under pressure and meet tight deadlines Strong organizational and time management skills Share your Resume on 9711401299 or Abhishek.karn@im.ocubeservices.com

Key Responsibilities: Develop and improve metrics, business rules, and processes in line with BFSI regulations. Ensure timely, accurate reporting to support efficient operations. Lead and manage team performance, training, and career planning. Drive tele-sales performance and achieve targets. Manage daily workload, resource coordination, and escalation handling. Implement quality and process improvements. Communicate effectively with clients and internal teams. Monitor agent performance and ensure adherence to procedures. Support senior management with planning and process enhancements. Desired Skills: Strong collections process & product knowledge BFSI industry experience (mandatory) Data analysis and problem-solving abilities Excellent communication & presentation skills Ability to perform under pressure Flexible with shifts and split week-offs Education: Graduate or undergraduate.

Role & responsibilities Lead, mentor, and motivate a team of pre-sales representatives. Set clear performance expectations and provide regular feedback and coaching. Develop and execute strategies to generate high-quality leads for the sales team. Utilize various lead sources, including online platforms, referrals, and marketing campaigns. Oversee the process of qualifying prospects by understanding their needs, budget, and preferences. Ensure effective communication with potential clients to gather relevant information. Maintain and update the customer relationship management (CRM) system with accurate lead and prospect information. Monitor the teams data entry and ensure data integrity. Work closely with the sales team to ensure a smooth handover of qualified leads. Provide ongoing support to sales representatives by addressing questions or concerns from prospects. Generate regular reports on lead generation and qualification performance. Analyze data to identify areas for improvement and implement necessary changes. Continuously evaluate and improve pre-sales processes and procedures. Implement best practices to increase efficiency and lead conversion rates. Preferred candidate profile Perks and benefits

We are looking for a skilled professional with 14-18 years of experience to join our team as a Deputy General Manager - Delivery in Trichy, India. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Develop and implement strategies to improve operational efficiency and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in healthcare management services or a related field. Strong understanding of CRM/IT enabled services/BPO operations. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Strong problem-solving and process improvement skills. Experience in managing and motivating high-performing teams.

Looking for a skilled Senior Lead - Delivery to join our team in Hyderabad II. The ideal candidate will have 5-8 years of experience in the field. Roles and Responsibility Manage and deliver high-quality services to clients, ensuring timely and efficient project completion. Lead and motivate a team of professionals to achieve exceptional results and meet client expectations. Develop and implement effective delivery strategies to improve service quality and reduce costs. Collaborate with cross-functional teams to identify and mitigate risks, ensuring seamless project execution. Analyze and resolve complex technical issues, providing expert guidance to junior team members. Ensure compliance with industry standards and best practices, maintaining high levels of customer satisfaction. Job Requirements Proven track record of delivering successful projects and leading high-performing teams. Strong understanding of IT enabled services, CRM, and BPO operations. Excellent leadership and communication skills, with the ability to inspire and guide team members. Strong problem-solving and analytical skills, with the ability to make informed decisions. Experience working with Reventics Private Limited or similar companies is an added advantage. Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. A graduate degree is required for this position.

We are looking for a skilled professional with 5-8 years of experience to lead our delivery team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery team to ensure successful project execution and client satisfaction. Develop and implement effective project plans, resource allocation, and risk management strategies. Collaborate with cross-functional teams to identify and mitigate potential risks and issues. Provide guidance and support to team members to enhance their skills and performance. Monitor and report on project progress, identifying areas for improvement and implementing changes as needed. Ensure compliance with company policies, procedures, and industry standards. Job Requirements Minimum 5 years of experience in healthcare management services or a related field. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent leadership, communication, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience working with clients to understand their needs and provide tailored solutions.

Looking to onboard a skilled professional with 5-8 years of experience to lead our delivery quality team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are provided to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Analyze data and metrics to measure service performance and identify trends. Provide coaching and training to team members to improve their skills and knowledge. Ensure compliance with industry standards and regulatory requirements. Job Requirements Minimum 5 years of experience in healthcare management services or a related field. Strong understanding of CRM/IT enabled services/BPO operations and processes. Excellent leadership and communication skills, with the ability to motivate and inspire teams. Ability to analyze data and metrics to inform business decisions. Strong problem-solving skills, with the ability to think critically and creatively. Experience working in a fast-paced environment with multiple priorities and deadlines.

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Content Moderation Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork share resume at sonam.singh1@igtsolutions.com

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR sayeda 8422972322

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

*Sales Team Leader & AM * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Content Moderation Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Contact Person Nidhi Rastogi 8630322833 share resume at nidhi.rastogi@igtsolutions.com

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Content Moderation Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178