2239 Bpo Operations Jobs

- Operations domain experience: 3 years or more. - Excellent communication skills. - Should have on paper Experience as a TL.

Candidate should hold experience as Team Leader Administratively manage a team & monitor their performance Motivate and recognize team members through implementation of the R & R programs Analyze various reports to enhance productivity Improve quality of service and increase client delight Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met). Rostering and Scheduling of agents as per Process requirement Provide end-to-end resolution by taking ownership and doing follow-ups To ensure required login hours of the team to meet the volume of work. To ensure all the members of the team are equipped well to handle custome...

Role & responsibilities Performance & Target Management: Set individual and team sales targets (KPIs), monitor daily activity, and analyze data to improve conversion rates. Quality Control & Compliance: Ensure calls adhere to company policies, regulations, and quality standards. Customer Relationship Management: Handle escalations, resolve complex issues, and help build long-term relationships with prospects. Preferred candidate profile Should have experience in Outbound Sales as a Team Leader Should have knowledge in Attrition and Shrinkage Able to handle big size team. Contact Name: Syed Contact Number: 9963259242

Job Title:E-Commerce Associate Location: [Ahmedabad] Salary: 20k and above + Performance Incentives Shift Timing: (Rotational Shifts) Share CV or DM on:-8200326423

What you will do MASS HIRING FOR CUSTOMER SUPPORT EXECUTIVE FOR VOICE PROCESS THE PROCESS 5 DAYS WORKING + FREE CABS SALARY UP TO 5 LPA + INCENTIVES LOCATION (JAIPUR) Call HR Raj To Schedule Your Interview @9216577366 Call HR Mansi To Schedule Your Interview @7230030998 Drop Your Resume:- mansi.opportunity@gmail.com Roles & Responsibilities:- Handle customer queries via calls, emails, or chat in a professional manner Provide accurate information regarding products/services Resolve customer complaints and issues efficiently Maintain a high level of customer satisfaction Document customer interactions and update records in the system Escalate unresolved issues to the concerned team when requir...

Role & responsibilities To lead our inbound contact center for customer service in a blended environment (voice, email, chat). The role requires a balance of operational leadership and client management to ensure seamless service delivery, high customer satisfaction, and long-term client confidence. The Manager will be responsible for: Operational Leadership: Overseeing day-to-day inbound contact center operations across voice and non-voice channels. Delivering on KPIs including SLA, AHT, CSAT, FCR, NPS, and quality compliance. Leading a team of Assistant Managers, Team Leaders, and Customer Service Associates (100+ FTEs). Driving continuous improvement through data-driven insights, automati...

Job description Job Title: Assistant Manager BPO Company: Globiva Location: Gurgaon, Haryana Experience: 2-5 Years as a Assistant Manager Industry: BPO Company Overview: Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence, and a strong commitment to quality. --- Job Description: We are seeking a dynamic and experienced Operations Manager to lead and manage our BPO operations team in Gurgaon. The ideal candidate will be responsible for ensuring efficient day-to-day operations, meeting client SLAs, enhancing productivity, and driving te...

Key Responsibilities: • Support development of risk based monthly internal audit plan based on the management inputs, business priorities, assessment of business risk environment. • Track, monitor and report status of open internal audits observations to all stakeholders on immediate and monthly basis. • Develop and maintain internal Audit SOP including templates, protocols and documentation requirements. • Create repository of audit programs, checklist, templates and tools as an aid for standardization and consistency in execution of internal audit program. • Plan, develop and maintain audit support tools to improve audit process quality and efficiency. • Monitor risk mitigation steps, init...

Resolving customer queries over chat & voice Salary upto 5LPA Fresher and Experience both are welcome 5 Days working Rotational Shifts Rotational Week Off Interested Candidates Can Call/WhatsApp on HR Alok 8448755913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Cogito Technologies, having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Position Title: Back Office Vacancies: 45 Employment Type: Full-time, Back Office Eligibility: Male / Female (Freshers welcome) Shift : Night Salary & Benefits: Night Shift CTC : 15,950 Additional Benefit: Annual performance bon...

Role & responsibilities Contributes to company performance by providing Operational, tactical delivery and strategic consulting on people and organization development strategies in support of the business objectives. Performs HR related duties at the professional level while supporting more than one business functional group in Group UK/International market.Deliver activities related, but not limited to Resourcing, Reward and Recognition, Payroll, Learning and Development, PD ,Talent and International Mobility Strategies in support of the business objectives. People Plan for the respective service lines, VPS Action Plans, Talent Management. Spans & layers, APD/ASR process implementation, L&D...

Role Overview / Purpose of the Role The Customer Relationship Manager (CRM) Call Centre will be responsible for managing and enhancing customer engagement through inbound and outbound calling operations. The role focuses on driving tele-sales performance, improving customer satisfaction, managing escalations, and ensuring adherence to service quality and sales KPIs. The incumbent will play a key role in strengthening customer retention, loyalty, and revenue generation through structured call center operations. Key Responsibilities Manage end-to-end call centre operations including inbound customer queries, outbound tele-sales, follow-ups, and service calls. Drive tele-sales performance by ac...

Roles and Responsibilities Manage a team of 20-30 members to achieve sales targets and improve customer satisfaction. Oversee daily operations, ensuring efficient use of resources and effective communication among team members. Analyze shrinkage data to identify areas for improvement and implement strategies to reduce attrition rates. Develop strong relationships with customers through excellent communication skills, resolving their queries promptly. Collaborate with other departments (e.g., marketing) to drive business growth and increase revenue.

Exp. in BPO Industry- International Voice Team Leader - 7.5 lpa (Ahmedabad)- Gaming Process (Any process would work) 5 days working- US shift

Experience - Please share your profile at surbhi.malhotra@nlbtech.com US Banking Customer Service (Inbound Voice Process) Location: Gurgaon Employment Type: Full-Time Shift: US Time Zone / Night Shift (IST) Position Summary As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. This role demands a seasoned professional with 1315 years of contact center experience, including 6–8 years in a managerial role, who can ensure exceptional service delivery, compliance, and client satisfaction. The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to drive performan...

Female Team Leader : Good Communications Skills Knowledge For Shrinkage ,Attrition, KPI , KRA Work From Office Rotational Week OFF About Company--Tech Fi Technologies Pvt. Ltd Contact no. 9871940760

Responsibilities: * Lead operational strategy & execution * Manage customer relationships * Oversee operations * Ensure process compliance * Drive continuous improvement initiatives

Exp. in BPO Industry- International experience is mandatory Team Leader - Technical Support ( International Voice) 5 days working- US shift

Role & responsibilities Responsible for Handling Team of 15 to 20+ associates. To be the SPOC for all problems and queries with specific business assigned. To Process all assigned tasks within the allotted TAT. Prepare Daily/Weekly/Monthly Reports and any other ad-hoc report as on required. Train & guide team members on US Mortgage and Property Restoration Process. Presenting the weekly/monthly calls with clients and stakeholders at respective transaction levels Reporting queries and getting resolved within stipulated timelines Performing Real time monitoring and Quality Check on regular basis for all Team Members Responsible to meet all agreed clients, Vendors and stakeholders SLAs and perf...

Job Title: Assistant Manager - Back Office Operations Company: DATAMARK BPO SERVICE LLP Location: Ambattur, Chennai Experience: 6 - 10 years Job Description- We are looking for a results-driven Assistant Manager Back Office to oversee production, manage service levels, and lead a high-performing operations team. The ideal candidate will serve as a key point of contact for clients and drive operational excellence through data-driven strategies and team mentorship. Key Responsibilities- Operational Leadership: Coordinate day-to-day workflows for Back Office Supervisors and ensure all production goals are met. Client Management: Act as the primary day-to-day contact for clients; lead scheduled ...

Project Summary: The Google Ads Technical Support Associate/Specialist is the go-to for Google Ads users, providing expert guidance to troubleshoot issues, navigate billing and payments, optimize campaigns, and unlock the full potential of the platform. This role demands a deep understanding of online advertising, exceptional problem-solving skills, and an unwavering commitment to customer satisfaction. Overall Job Purpose: Overall responsibility for the day-to-day management of the Team Leader group, reviewing people/process regularly to ensure that we meet and exceed all SLAs whilst adjusting and recommendations as required. Ensuring operational metrics (daily, weekly, monthly, and quarter...

We are hiring Banking Executive for Back office process Graduate fresher can apply 5 days working 2 rotational weeks off 1 way cab facility HR Aarti 9522754537 Required Candidate profile Candidate must have excellent communication Candidate must be fluent in English Candidate must have experience in any Bank or BPO Perks and benefits 1 Way Cab Annual Bonus Overtime Pay

Job Summary We are looking for a Telemarketing / Pre-Sales Head to lead large-scale inbound and outbound calling operations for real estate projects. The role is responsible for lead qualification, appointment generation, sales validation, team productivity, and ensuring high-quality leads are passed to the sales team. Key Responsibilities Telemarketing & Pre-Sales Operations Lead and manage high-volume inbound and outbound telecalling teams Drive lead qualification, follow-ups, and appointment closures Ensure timely allocation of qualified leads to the sales team Improve call connect ratios, conversion rates, and lead quality Team Leadership & Performance Manage Team Leads, Quality Analysts...

Job Description in the format (Educational qualifications, Essential skills + Responsibilities) : • Responsible to meet all agreed client SLAs and performance parameters • Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service • Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer • To embody the spirit of excellence through team building, able leadership and sound people management skills • Identify areas of concern and under performance and take corrective measures • Responsibl...

Exp. in BPO Industry- International Voice Team Leader - 7.5 lpa (Ahmedabad)- Gaming Process (Any process would work) Team Leader- 8.5 lpa (Noida/ Gurgaon)- Sales Process (International hardcore sales/Upselling/collection) 5 days working- US shift