1812 Bpo Operations Jobs

Role and Key Responsibilities: Ensure the team consistently meets or exceeds client SLAs and performance metrics. Act as the first point of escalation for customer-related queries, providing timely and effective resolutions. Build strong interpersonal relationships within the team, fostering a sense of unity and alignment with customer values and business goals. Lead by examplepromote a culture of excellence through team building, coaching, and sound people management. Identify performance gaps and take proactive steps to address them through coaching and support. Drive team development through motivation, skill enhancement, and career growth initiatives. Provide hands-on support and guidanc...

Designation: Assistant Manager_BPO Experience: overall 5-6 yrs experience and min 6 months to 1 yr as as Assistant Manager Qualification- Any Graduate/HSC Job Summary Customer orientation & customer first belief Analytical, logical, reasoning & numerical ability Ability to observe, analyse and give constructive feedback Extremely good oral & written communications skills Process orientation & Structured thinking Expertise in Excel & PowerPoint Responsibilities and Duties Should have exp in Presales & Inbound campaign Effective performance planning for self and team, time management, conflict management and self organisation. Ensure exemplary employee experience at all times through quick red...

Interested candidates can share their resume - Jitendra.Pandey@cotiviti.com / 7350534498 POSITION DESCRIPTION JOB TITLE: Manager - Operations General Summary: The Manager is a supervisor who manages the day to day operational activities of the Leadership team. This includes ensuring that the leaders deliver as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams. The Manager is also required to analyze data and identify trends for performance & quality improvements. Principal Duties/ Responsibilities: Effectively lead a team of program leaders on Healthcare projects. Ensure Team meets daily/month...

Job Details: Department: Life Insurance - Language required: English, Kannada, Hindi, Tamil, Telegu & Malayalam - Experienced candidates [3 to 5 years] If interested, please connect with me as soon as possible:- 6362680763 Varsha R Urs HR

Team Leader (US Inbound Call Centre / Travel Process) Location: Vijayawada Experience: 28 years Shift: Rotational US Shifts Compensation: As per industry standards Perks: Free Accommodation, Company-Provided Dinner during shift About the Role Were hiring Team Leaders to manage inbound call center teams handling US travel and airline ticketing processes. You’ll coach your team, monitor KPIs, and ensure a high-quality customer experience. What You’ll Do Lead a team of travel and ticketing executives Drive daily performance, attendance, and quality metrics Handle escalations and provide regular coaching and feedback Collaborate with Operations and Training to achieve team goals Be travel-ready ...

About Client Hiring for One of the Top most Prestigious Multinational Corporations!!! Job Title : Team Lead Quality Analyst Process Trainer Qualification : Only Graduates Relevant Experience : Quality Anlayst- 4 + year exp in International customer service Team Lead position - 5+ years in customer service and minimum 1 year as SME / Specialist or Team lead Must Have Skills : 1.Excellent communication and leadership skills 2.Strong analytical, coaching, and conflict resolution abilities 3.Proficient in contact center tools and CRM systems 4.Flexible to work in rotational night shifts Good Have Skills : Manage a team of customer service representatives, ensuring high-quality service delivery, ...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Job Description: Handling client calls/meetings Handling concerns/escalations raised by client. Plan, execute, monitor and report on your domain of responsibility. Collaborate with the Management to address business challenges and work on sol...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Cogito is seeking a highly experienced Operations / Project Manager to lead and manage our Data Annotation operations in a BPO environment serving international clients . The ideal candidate will have deep expertise in data annotation (hands-...

About Client Hiring for One of the Top most Prestigious Multinational Corporations!!! Job Title : Team Lead Quality Analyst Process Trainer Qualification : Only Graduates Relevant Experience : Quality Anlayst- 4 + year exp in International customer service Team Lead position - 5+ years in customer service and minimum 1 year as SME / Specialist or Team lead Must Have Skills : 1.Excellent communication and leadership skills 2.Strong analytical, coaching, and conflict resolution abilities 3.Proficient in contact center tools and CRM systems 4.Flexible to work in rotational night shifts Good Have Skills : Manage a team of customer service representatives, ensuring high-quality service delivery, ...

Call Center Team Lead GVK Emergency Management and Research Institute (GVK EMRI) is seeking a Call Center Team Lead to supervise a team of agents for the Dial 112 Call Center. This role is crucial for ensuring service quality, monitoring team performance, and maintaining strict adherence to Service Level Agreements (SLAs) , while also acting as a vital bridge between the call center and various government departments. Role & Responsibilities: Act as a supervisor for assigned agents. Serve as a bridge between the Dial 112 Call Center and various units of the departments. Ensure service quality through appropriate supervision of call takers. Monitor the performance of the team, provide feedbac...

Process Type: International Voice / Non-Voice Process Eligibility: 12th Pass / Graduate (Freshers and Experienced candidates can apply) Communication Skills: Excellent communication skills in English are mandatory Employment Type: Full-time (Immediate Joiners Preferred) Work Mode: Direct Walk-In Interview Week Off: 2 days rotational week off Transportation: 2-way cab facility provided Organization: Leading MNC BPO Responsibilities: Interact with international customers via calls, chats, or emails to resolve queries Ensure high-quality service and customer satisfaction Maintain professionalism and accuracy in all communications Follow company procedures and meet performance targets

Opening for One of the Largest e-Commerce Giant -Should be TL for a min of 02 years from BPO Industry -Shrinkage / Attrition Control -Team Handling -Good Comm Skills in English

About the job About the Team Our V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. Were a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you’re passionate about leading teams, staying on top of regulatory frameworks, and delivering a delightful customer experience this is where you belong. About the Role We’re looking for an energetic and people-driven Team Lead to join our Video KYC team at slice . You don’t need to come from the KYC or banking background if you’ve managed teams, coached people, and driven performance in any ind...

Job Description Location – Airoli, Rabale, Thane , Malad Experience : 0 (freshers) up to 2 years Salary : CTC 2.2 LPA to 6 LPA Qualification : HSC Passed and Any Graduate Shift Timing :24/7 Shift Excellent English Communication required

Job Description Freshers can apply Experience : 0 (freshers) up to 2 years Salary : CTC 2.2 LPA to 6 LPA Qualification : HSC Passed and Any Graduate Shift Timing :24/7 Shift Joining : Immediate Excellent English Communication required

Job Description Freshers can apply Experience : 0 (freshers) up to 2 years Salary : CTC 2.2 LPA to 6 LPA Qualification : HSC Passed and Any Graduate Shift Timing :24/7 Shift Joining : Immediate Excellent English Communication required

Job description Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Mumbai (onsite role) ,Hyderabad & Kochi Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 10+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 10+ customer service associates. Monitor daily perform...

Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Social Media Escalation and ORM is Mandatory. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Intersted can share resume on - 6260351725 Bhawna Bhawnas1@hexaware.com Regards Bhawna

Job Summary We are looking for an experienced and dynamic Team Leader (TL) with a strong background in International Telecom BPO operations . The ideal candidate will lead a team of agents to deliver exceptional performance in customer service, sales, or technical support for telecom clients, ensuring achievement of KPIs and maintaining high-quality standards. Key Responsibilities Lead, motivate, and manage a team of BPO agents handling international telecom processes (voice/non-voice). Monitor team performance, track metrics (AHT, CSAT, FCR, Quality, etc.), and ensure targets are consistently met. Conduct regular coaching, feedback sessions, and performance reviews to improve individual and...

URGENT/IMMEDIATE opening for Business Consultants, Project management & Business Intelligence Roles - Hiring at International IT Hub in North Kolkata We are pressed for time and are looking for immediate joiners We are actively seeking candidates for Business Consulting/Project Management and Business Intelligence positions across a variety of domains. Please Note : This is a No-sales , Non-target-based position. We are also NOT looking for Programmers, website developers, coders, etc. Position Overview : -> In-Office Role in Kolkata (This is NOT a Work From Home opportunity) ->End-to-End Business Consulting - Full training will be provided. Company operates in niche sectors such as: Busines...

Responsibilities: * Lead operations team, oversee process improvement & outsource tasks * Ensure customer satisfaction through effective service delivery * Manage BPO ops, implement strategies & optimize efficiency Provident fund

As an Operations Manager for voice-based BPO operations at unifyCX, you will play a crucial role in leading and managing the operations to ensure efficiency, client satisfaction, and team performance. Your responsibilities will include overseeing process delivery, driving key operational metrics, managing team leaders, trainers, and quality analysts, implementing process improvements, collaborating with clients, ensuring compliance, optimizing capacity utilization, controlling operational costs, and developing team members for future leadership roles. Key Responsibilities: - Oversee end-to-end delivery of voice process operations across multiple teams or projects. - Drive performance against...

The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7. What Youll Do: Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Help the organizations processes remain legally compliant Formulate strategic and operational objectives Perform quality controls and achieve KPIs Recruit, train and supervise staff Find ways to increase quality of customer service What We’re Looking For: MBA/Masters from a reputed university Work experience in a reputed M...