Operations Manager

You are an experienced Clinic Manager who will oversee the operations and administration of a premium wellness clinic in Kochi. Your role will involve managing day-to-day operations, appointment scheduling, staff coordination, inventory management, and facility maintenance. You will ensure compliance with healthcare regulations, hygiene standards, and patient confidentiality while handling patient inquiries, feedback, and grievance resolution to maintain customer satisfaction. Supervising the front desk, therapists, nurses, and support staff will be crucial for ensuring a smooth workflow. Additionally, you will assist in marketing initiatives, promotions, and community engagement to attract clients, as well as maintaining financial records, billing, and expense tracking in coordination with the accounts team. Implementing SOPs, staff training, and performance monitoring for operational efficiency will also be part of your responsibilities. Qualifications Required: - 3+ years of experience in clinic/hospital administration, hospitality, cosmetic clinic, or wellness center management. - Strong organizational, leadership, and communication skills. - Familiarity with wellness therapies, medical terminology, or aesthetic treatments is a plus. - Proficiency in MS Office, billing software, and appointment management systems. - Ability to work in a fast-paced, client-focused environment. - Degree in Hospitality, Healthcare Management, Business Administration, or related field preferred. About the Company: The company is a premium wellness clinic opening soon in Kochi (Vennala), offering advanced wellness therapies such as Diet & Lifestyle Counseling, Detox Treatments, IV Nutritional Therapy, Ozone Therapy, EECP, FIR Sauna, and more. Joining this company will provide you with the opportunity to lead a premium wellness startup with growth potential. You will work in a positive, healing-focused environment and receive an attractive salary along with incentives based on performance. Benefits: - Cell phone reimbursement - Health insurance - Paid time off Schedule: - Day shift Work Location: - In person,