119 Bpo Management Jobs

About the Role We are seeking an experienced and results-driven Assistant Manager Operations to lead and optimize a high-performing BPO call centre team handling sales and customer service processes. The ideal candidate will have strong leadership skills, a proven track record in achieving KPIs, and the ability to drive performance excellence in a fast-paced environment. Key Responsibilities Team Leadership: Manage, coach, and motivate a team of agents to achieve sales targets, customer satisfaction scores, and operational KPIs. Process Management: Oversee inbound and outbound operations for both sales campaigns and customer support functions. Performance Monitoring: Track daily/weekly/monthly metrics such as revenue, conversion rates, CSAT, AHT, SLA, and quality scores. Training & Development: Identify skill gaps and collaborate with the training team to upskill agents for better sales pitches and customer handling. Quality Assurance: Ensure compliance with company policies, call scripts, and customer service standards. Reporting & Analysis: Prepare performance reports, analyze trends, and provide data-driven recommendations to improve efficiency. Stakeholder Collaboration: Coordinate with clients, senior management, and cross-functional teams to implement business strategies. Escalation Handling: Resolve complex customer or sales-related escalations promptly. Required Skills & Qualifications Graduate in any discipline (MBA/PGDM preferred). 47 years of BPO experience , with at least 2 years in a supervisory or Assistant Manager role . Proven expertise in international/domestic sales and customer service processes . Strong knowledge of call centre metrics: AHT, FCR, CSAT, NPS, SLA, conversion rates. Excellent people management, communication, and analytical skills . Proficiency with CRM tools, MS Excel, and reporting dashboards. Ability to work in a fast-paced, target-driven environment. Flexible with rotational shifts and weekend availability.

5-8 years of exp in call center management, preferably in financial services or home loan sector Strong leadership skills with experience managing teams of 30+ Callers Gender: Open Age: Up to 38 years Location: Ghansoli, Navi Mumbai Working: 6 days

Develop and implement strategies to achieve call center objectives, including customer satisfaction, service quality, cost efficiency, and performance targets. Lead, mentor, and motivate call center managers, team leaders. Required Candidate profile Plan workforce requirements and optimize staff scheduling to meet demand. Implement training and development programs to enhance agent skills and performance.

Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Bangalore / Mumbai Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Operations Manager ITes & BPO Job Description CogentHubCx.AI is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets. Keeps Operational costs to a minimum and ensures revenue targets are met Responsible for ensuring occupancy & utilization is at optimum level Selecting, training, developing, and managing performance of direct reports and their associates- including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders Key Skills and knowledge: Must be a graduate Strong verbal and written communication skills Experience of working with Voice or chat or both Good Presentation skills Thorough knowledge of MS office/ back office Excellent facilitation and people management skills. Experience in direct Client interaction will be an additional advantage. Should have handled bigger spans of agents ,TLs, AMs etc. Education:- Graduate in any discipline is essential

Department: Customer Experience / Operations Location: Gurgaon, India Reports To: Managing Director Customer Experience, MEISA Job Type: Full-time To apply, Call HR Parvez Alam at 9810332844 Who we are Here, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team & we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. It is a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet. Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence. Our Values We take pride in being a people-first company, where our employees feel safe, valued, and respected. Our culture values empower us to deliver great results. Role Overview: We are looking for a strong and dynamic leader to head our Gurgaon Customer Experience site . In this critical role, the Senior Manager Customer Experience will drive site operations, customer satisfaction, service quality, and team performance across all customer interaction channels. The ideal candidate will bring deep operational expertise, a sharp focus on customer-first outcomes, and the ability to build and scale a high-performing team aligned to our Purple Promise and business goals. This is a pivotal leadership role as we continue to elevate the Customer Experience across the MEISA region. Key Responsibilities: Lead and manage the Gurgaon Customer Experience site across voice, chat, email, and digital channels; ensure seamless and consistent service delivery at scale. Inspire, coach, and develop Customer Experience Managers, Team Leaders, and Associates to foster a high-performance and highly engaged site culture. Drive execution against key CE performance metrics including FCR, CSAT, NPS, AHT, Quality, and Productivity, in alignment with MEISA goals. Continuously monitor customer feedback and operational data to identify trends and drive targeted improvements. Lead cross-functional collaboration with Product, Sales, Operations, Technology , and other key partners to improve the end-to-end customer journey Lead regular site performance reviews and present progress updates to senior leadership across MEISA and Global. Required Qualifications: Bachelors degree required; MBA preferred. 1215 years of progressive leadership experience in Customer Experience / Service Delivery roles, preferably within a global MNC or regulated industry. Proven track record of leading large-scale, high-volume Customer Experience sites or hubs . Strong understanding of Customer Experience frameworks and metrics (FCR, NPS, CSAT, Quality, Productivity). Demonstrated experience in managing cross-channel support operations voice, chat, email, digital. Preferred Attributes: Experience working in multi-region or multi-lingual Customer Experience environments. Exposure to high-growth markets and dynamic operating environments. Experience driving and embedding Customer Experience programs (Voice of Customer, NPS programs, Quality frameworks). Strong analytical mindset with the ability to translate data into actionable insights. Passionate about building and scaling great teams and driving exceptional customer outcomes.

Team handling expertise, strong communication & operational efficiency to drive telecalling performance. Handle team of telecallers & audit their calls and handle clients queries polietly & efficiently.

Roles and Responsibilities Manage customer care operations to ensure high levels of satisfaction, quality, and efficiency. Develop and implement effective strategies to improve customer retention, reduce churn rates, and increase revenue growth. Collaborate with cross-functional teams to resolve complex issues, identify root causes, and implement corrective actions. Analyze data to measure performance metrics such as first call resolution rate, average handling time, and customer satisfaction scores. Provide coaching and training to team members on product knowledge, soft skills development, and process improvements. Desired Candidate Profile 5-8 years of experience in BPO or call center environment with a focus on international voice processes. Excellent communication skills with ability to evaluate clarity, effectiveness, and professionalism in verbal and written interactions. Strong problem-solving skills with ability to analyze problems critically and develop creative solutions. Proven track record of decision making under pressure while maintaining attention to detail.

Contact Centre Manager to lead outsourced partner ops across call centre & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile 8–12 yrs exp in contact centre/customer service ops with proven expertise in outsourced/vendor mgmt, billing governance & social media support. Skilled in customer experience & escalation handling.

Key Responsibilities: Assist in planning, coordinating, and supervising daily operational activities to meet organizational goals. Support the Operations Manager in implementing and monitoring SOPs, policies, and operational procedures. Monitor team performance, delegate tasks, and ensure timely and high-quality execution of operations. Handle customer service escalations and ensure timely resolution of issues to maintain customer satisfaction. Analyze operational data, generate reports, and provide insights to management for informed decision-making. Assist in resource planning, shift scheduling, and workforce management. Ensure compliance with company policies, health and safety regulations, and quality standards. Coordinate with cross-functional departments (e.g., HR, Finance, Logistics) for seamless operational flow. Identify areas for process improvement and cost optimization, and assist in implementing solutions. Train and guide new and existing team members to align with company standards and expectations. Monitor inventory levels (if applicable) and coordinate with procurement or warehouse teams to avoid shortages. Participate in audits, inspections, and internal reviews to support continuous improvement initiatives. Qualifications & Requirements: Bachelors degree in Business Administration, Operations Management, or a related field. 2–4 years of experience in operations or similar roles; prior leadership or supervisory experience preferred. Strong analytical, organizational, and problem-solving skills. Proficient in MS Office (especially Excel); experience with ERP or CRM systems is a plus. Excellent interpersonal and communication skills. Ability to work under pressure and manage multiple priorities effectively. Flexible with work shifts and adaptable to a fast-paced environment. Contact 7980124030 for the role (Share CV on whatsapp and mention the role you are applying for in the message)

Minimum 14 years of banking experience with a majority of that time in Service / Sales / Operations (as applicable) Extensive knowledge of banking operations & process management Excellent analytical skills Call 7200550458, 9361349589, 9791593200 Required Candidate profile Knowledge of banking business/financial services Strong interpersonal skills, influencing and coaching skills Good problem solving and quick decision making skills

Lead and motivate team to achieve targets and maintain quality. Monitor performance, provide coaching, and handle escalations. Ensure compliance with process guidelines and client requirements. Prepare reports and drive continuous improvement.

Walk-in Drive Team Leader Role (International Process) Noida We are conducting a Walk-in Drive for the Team Leader position in Noida . Date: Saturday, 30th August 2025 Location: Noida, Sector 144 Salary: Up to 5 LPA (Approx. 40,000 in-hand) Experience Required: Minimum 1 year as Team Leader (on paper) Interview Mode: Walk-in only Registration: Prior registration is mandatory Key Responsibilities Excellent communication skills. Motivate agents to achieve KPIs. Coaching & development of team members. Managing daily operations. Project & task management. Setting clear goals & ensuring performance delivery. How to Apply Interested candidates, please share your resume on WhatsApp for fast revert: 9988265439 or Gmail Id: hr.kabalikrutgroup01@gmail.com Contact: HR DIKSHA

Walk-in Drive Team Leader Role (International Process) Noida We are conducting a Walk-in Drive for the Team Leader position in Noida . Date: Saturday, 30th August 2025 Location: Noida, Sector 144 Salary: Up to 5 LPA (Approx. 40,000 in-hand) or hike on Last Salary Experience Required: Minimum 1 year as Team Leader (on paper) Interview Mode: Walk-in only Registration: Prior registration is mandatory Key Responsibilities Excellent communication skills. Motivate agents to achieve KPIs. Coaching & development of team members. Managing daily operations. Project & task management. Setting clear goals & ensuring performance delivery. How to Apply Interested candidates, please share your resume on WhatsApp for fast revert: 9988265439 OR Gmail Id: hr.kabalikrutgroup01@gmail.com Contact: HR DIKSHA

Ops Manager & AM Graduation mandate 5 days working 2 rotational week off Should be fluent in English. Looking for immediate joiner * 2 years of on paper exP. in same Role mandate. * Overall 10+ years of exp. * Salary -7- 10 lpa Call -7697428237 Required Candidate profile Must have experience in BPO industry Must have total 9+ years of experience in total. Should have lead overall processes SLA, P&L and client management,Profit & loss

Company Overview: Infimobile, a subsidiary of Aryagami, operates as a Mobile Virtual Network Operator (MVNO) in the United States. Infimobile leverages Aryagami's innovative BSS/OSS (Business Support Systems/Operations Support Systems) solutions to offer cost-effective and flexible mobile plans with nationwide coverage. We are committed to providing seamless service and exceptional customer experiences. Role Summary: Infimobile is seeking a highly motivated and experienced Operations and Escalation Manager to lead our customer-facing operations and manage critical customer issue escalations. This role is pivotal in ensuring the smooth day-to-day functioning of our customer support teams while driving efficient and effective resolution of complex customer problems. Key Responsibilities: Operations Management: Oversee the daily operations of the customer support team and technical support team, ensuring adherence to service level agreements (SLAs) and operational targets. Develop, implement, and optimize operational processes and workflows to enhance efficiency and customer satisfaction. Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and implement corrective actions as needed. Manage staffing levels, scheduling, and resource allocation to meet fluctuating demand. Collaborate with other departments (e.g., Network Support, Back end etc) to ensure seamless cross-functional processes. Identify opportunities for process automation and technology adoption to improve operational effectiveness. Escalation Management: Serve as the primary point of contact for all escalated customer issues, ensuring timely acknowledgment and resolution. Investigate complex customer complaints, working cross-functionally to identify root causes and implement lasting solutions. Develop and maintain an escalation matrix and clear protocols for handling various types of customer issues. Communicate effectively with customers throughout the escalation process, providing regular updates and managing expectations. Analyze escalation trends to identify systemic issues and propose preventative measures. Provide coaching and training to frontline support agents on effective de-escalation techniques and complex problem-solving. Team Leadership & Development: Lead, mentor, and motivate a team of customer support professionals, fostering a high-performance and customer-centric culture. Conduct regular performance reviews, provide constructive feedback, and identify training and development needs. Ensure team adherence to all company policies, procedures, and Critical to Protocol (CTP) guidelines. Qualifications: Bachelor's degree in Business Administration, Operations Management, BE or a related field. Minimum of 5-7 years of experience in operations management within a customer service or contact center environment, preferably in the telecommunications industry. Proven experience in managing customer escalations and complex problem resolution. Strong understanding of BSS/OSS systems and telecom operations. Excellent leadership, communication (written and verbal), and interpersonal skills. Demonstrated ability to analyze data, identify trends, and make data-driven decisions. Proficiency in CRM software and contact center technologies. Ability to work effectively in a fast-paced, dynamic environment. Benefits: Competitive salary and performance-based bonuses. Paid time off and holidays. Opportunities for professional development and career growth. A collaborative and innovative work environment. If you are a results-oriented leader with a passion for operational excellence and customer satisfaction, we encourage you to apply!

Senior Manager Operations - Female's only Night Shifts Location: Whitefield, Bangalore Job Responsibilities : Min. 14-18 year of overall experience in call center/BPS, with 2+ year of experience as a Manager operations Should have managed team size of min. 300+ HC. Experience in working for International Voice process (Call center/Backend) is mandatory Experience of handling multiple clients at the same time. Manage and deliver Service level as expected. Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, PPTs Participation in client calls/quality Calibration/Process updates. Participate in MBR/QBR Review financial data, expense forecast and budgets. Possess knowledge on FTE estimation, planning, Attrition etc. Good in people engagement Ready to work in US time zone and flexible with shifts. Ready to work additional hours as and when required. Share the updateresume to Saanvi.v@conduent.com / Nallamilli.Veeraraghavareddy@conduent.com

Recruitment Drive at Thrissur: August 30, 2025, Saturday VENUE: Christ College (Autonomous), Irinjalakuda North P O, Thrissur 680125 Role: Assistant Manager International Voice Process Experience : 6-10 years Work Location: Trivandrum Job Requirements: Good work experience in International Voice Process Excellent communication and team management skills Experience of 6-10 years and minimum 2 years of experience in leading a team. Good knowledge about contact centre metrices People Management (KRA & Appraisal handling experience) Stakeholder Management, Performance Management, Attrition handling Flexible to work in rotational shifts DATE: August 30, 2025, Saturday

Recruitment Drive at Thrissur: August 30, 2025, Saturday VENUE: Christ College (Autonomous), Irinjalakuda North P O, Thrissur 680125 Role: Assistant Manager International Voice Process Experience : 6-10 years Work Location: Trivandrum Job Requirements: Good work experience in International Voice Process Excellent communication and team management skills Experience of 6-10 years and minimum 2 years of experience in leading a team. Good knowledge about contact centre metrices People Management (KRA & Appraisal handling experience) Stakeholder Management, Performance Management, Attrition handling Flexible to work in rotational shifts DATE: August 30, 2025, Saturday

Job description Urgent requirement of Technical Executives!! Qualification- Graduation Mandate Interested Candidates can WhatsApp their resume on : 9988265439 ( HR DIKSHA ) TO APPLY : KINDLY SHARED RESUME ON WHATSPP ONLY FOR FAST REVERT Role & responsibilities Candidate should have graduate in B.tech/BCA/BSC in computer science/Engineering . Candidate should be comfortable in Gujarati and English both languages. candidate should be comfortable in rotational shift. candidate should have own laptop and wi-fi connection. System configuration:- window 10 or 11 processor i5/8gb Ram/100mbs wi-fi speed/USB Headset/power backup Preferred candidate profile Technical Graduate candidate only. Candidate looking job in Work from home can Apply. Candidate comfortable in Gujrati or English both. Language

Looking for overall 10+ years of experience in International BPO- Customer service Must have managerial experience for more than 4-5 years on papers Location- Pune WFO| US Shifts 5 Days working CTC- 19-20 LPA Any grad Contact- 9214334811 Aman

About Client Hiring for One of the Top most Prestigious Multinational Corporations!!! Job Title : Team Lead Operations Qualification : Team lead position : Only graduate Relevant Experience : Team Lead position - 5+ years in customer service and minimum 1 year as SME / Specialist or Team lead Must Have Skills : 1.Excellent communication and leadership skills 2.Strong analytical, coaching, and conflict resolution abilities 3.Proficient in contact center tools and CRM systems 4.Flexible to work in rotational night shifts Good Have Skills : Manage a team of customer service representatives, ensuring high-quality service delivery, performance optimization, and compliance with process standards. Roles and Responsibilities : 1.Lead, mentor, and manage a team of voice agents in an international process 2.Track and improve KPIs such as AHT, CSAT, and call quality scores 3.Conduct daily huddles, coaching sessions, and performance reviews 4.Manage escalations, ensure SLA adherence, and implement process improvements 5.Ensure compliance with quality standards and company policies 6.Generate and present performance reports to management 7.Collaborate with training teams and contribute to continuous improvement Location : Bangalore CTC Range : Not disclosed Notice Period : Immediate - 30 Days Mode of Interview : Virtual Shift Timing : Rotational Shift Mode of Work : Work From Office Thanks & Regards, HR Darini Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 080- 67432405 Whats app number : 9591269435 | Darini@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

STARTEK is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Job Location - Sector 18, Gurugram, Sarhol, Haryana 122015 Working time -6Days working (Monday to Saturday) Education -Graduate Work Experience -2 -6 Years .

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.