151 Bpo Management Jobs

Experience - Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and in...

Responsibilities: * Lead BPO operations & customer service delivery * Ensure process compliance & efficiency gains * Manage call center ops & CSM team * Collaborate with stakeholders on strategy & improvement

Company Overview: Join one of the largest US-based insurance providers, a Fortune-listed organization known for its customer-centric approach, global presence, and excellence in claims, underwriting, and policy administration. We are seeking a dynamic and experienced leader to drive operational excellence and lead large-scale teams in our India delivery centers. To apply, call/WhatsApp HR Parvez at 9810332844 Key Responsibilities: Lead and manage large-scale operations supporting multiple lines of business within the Insurance domain (Life, Health, Group Insurance, Retail Insurance or P&C). Oversee a team of 500+ professionals , including Senior Managers and functional leaders . Drive perfor...

Dear Aspirants, Greetings from Rain Cements Ltd ( Priya Cement ) We have openings for Call Centre Manager to join in our organization for this role, you will assist in building strong relationships with our clients while gaining valuable experience in customer engagement and relationship management. Work Location: RCL Marketing Office - Rain Cements Ltd, Begumpet Hyderabad JOB DESCRIPTION Rain Cements, a thirty-Nine-year-old company headquartered in Hyderabad and known for manufacturing and marketing Priya Cement , is seeking call center Manager who have fluency in: Telugu, Tamil, Kannada, Malayalam, Oria, Marathi Languages. Role & responsibilities Manage and supervising the customer call ce...

Dear Aspirants, Greetings from Rain Cements Ltd ( Priya Cement ) We have openings for Call Center Manager to join in our organization for this role, you will assist in building strong relationships with our clients while gaining valuable experience in customer engagement and relationship management. Work Location: RCL Marketing Office - Rain Cements Ltd, Begumpet Hyderabad JOB DESCRIPTION Rain Cements, a thirty-Nine-year-old company headquartered in Hyderabad and known for manufacturing and marketing Priya Cement , is seeking call center Manager who have fluency in: Telugu, Tamil, Kannada, Malayalam, Oria, Marathi Languages. Role & responsibilities Manage and supervising the customer call ce...

Senior Manager Operations - ITes & BPO Job Description CogentHubCx.AI is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets. Keeps Operational costs to a minimum and ensures revenue targets are met Responsib...

Team handling expertise, strong communication & operational efficiency to drive telecalling performance. Handle a team of telecallers & audit their calls, and handle clients' queries politely & efficiently. Also providing support in calls.

Experience - Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and in...

Manager- International BPO Mohali Min 1 year exp. as manager in BPO only Graduation Mandatory Salary:Up to 50K(Depend on Interview) UK Shift(1:30pm - 10:30pm) 5 Days working Excellent communication Skills Immediate joiners preferred F2F Interview Required Candidate profile Apply Now Contact: 8264807657 Email: harmanpreet@skywaysolution.in HR Harmanpreet Kaur

Role & responsibilities The BPO Head will be responsible for overseeing and driving the overall operations of the Business Process Outsourcing division, ensuring operational excellence, profitability, and client satisfaction. The ideal candidate must possess strong experience in end-to-end SAP processes (preferably for Third Party Outsourcing TPO business ) and should have hands-on exposure to transition management, automation, process optimization, and P&L management . Key Responsibilities: Operational & Strategic Leadership Lead, plan, and manage end-to-end BPO operations across multiple business verticals. Define and execute the strategic roadmap for business process outsourcing, aligning...

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description: The Leader, is responsible for overseeing and managing a team of sales representatives to meet a...

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description: The Leader, is responsible for overseeing and managing a team of sales representatives to meet a...

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader, is responsible for overseeing and managing a team of sales representatives to meet an...

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader, is responsible for overseeing and managing a team of sales representatives to meet an...

Job Description Closely monitoring daily productivity against the defined Service Level standards. Develop a continuous learning process for the team. Work closely with all support function teams. Escalate issues in a timely manner across functions and suggest alternative approach. • Ensure working practices are well defined and operational with minimal disruption to improve efficiency Perform regular audit checks on client defined compliance requirements. Coach monitors Team leads in day to day operations & people handling. Analyse and generate reports for team performance on processes. Actively participate in recruitment and retention activities. 100% Work from office. Experience & Skills ...

Oversee all deliverables for the Global Omni channel Contact Center(s) engaging with Malabar Customers. Lead efforts to achieve sales and service SLAs across all channels in collaboration with Contact Center partners. Establish, monitor, and optimize the performance of enabling functions such as Training and Quality. Recruit and train Team Leaders and Managers within the Contact Center. Take ownership of Customer Satisfaction (C-Sat) and Customer Effort Score (CES) for Malabar Contact Center. Review WFM with Vendor Partner to ensure optimal manpower productivity. Conduct periodic calibration sessions with Vendor Partners and Quality Manager to refine SLAs. Develop and implement an effective ...

Role: Operations Manager - Customer Support Location: Hyderabad Package up to 15 LPA Work from Office Requirements: Education: Graduate or above Experience: 12+ years of experience in International Customer Support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in International BPO Operations Excellent verbal and written communication skills Immediate Joiner Preferred For details email resume to anumeha@manningconsulting.in Call Anumeha @ 6376649769

Manage and oversee the daily operations of the department. Develop strategies to increase sales sales targets. Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.

Position: Senior Manager (BPO) Location: Mohali Salary: Up to 40,000/month Experience Required: 2+ Years as a Team Leader/ Manager in BPO only Working Days: 5 Days a Week Shift Timing: 1:30 PM – 10:30 PM Required Candidate profile To Apply: Send your resume to 7696616371 HR Sanjna Sandhu

Team Management Operational Oversight Customer Service Quality Reporting & Analysis Technology Tools Compliance & Policies Role & responsibilities Preferred candidate profile

Role - Senior Operations Manager Exp Req-Min 8 Years in Solution Architect into Customer Service Must Have exp in Digital Transformation & Solution Architect CTC- Upto 18 to 22 LPA WFO | US Shifts | 5 Day's working Immediate Joiners

Role - Senior Operations Manager Exp Req-Min 8 Years in Solution Architect into Customer Service Must Have exp in Digital Transformation & Solution Architect CTC- Upto 18 to 22 LPA WFO | US Shifts | 5 Day's working Immediate Joiners

Hiring for Team Lead & SME - Social Media Escalations (Non-Voice)Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Yamanur K HR - 9449900627 (Only WhatsApp Mention for which role your applying social media TL OR SME) yamanurappa.kuri@teleperformancedibs.com Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a ...

Oversee day-to-day operations of the domestic voice/non-voice process. Ensure achievement of service level agreements (SLAs), key performance indicators (KPIs), and client expectations.

The Head of HR will lead HR strategy for BPO across locations, overseeing recruitment, compliance, engagement, training, payroll, and operations, aligned with the organization’s vision of rural empowerment and service excellence. Required Candidate profile Strong in rural HR & BPO models, leadership, HRMS, data analysis; hands-on, mobile; familiar with CSR, skilling, social programs; MBA/PGDM in HR; certifications in labor law, PoSH, L&D preferred.