87 Bpo Management Jobs

STARTEK is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Job Location - Sector 18, Gurugram, Sarhol, Haryana 122015 Working time -6Days working (Monday to Saturday) Education -Graduate Work Experience -2 -6 Years .

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

Inspira Enterprise India Pvt. Ltd. is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

Job Description: Call Center Manager **Company:** DAO EVTech Private Limited **Location:** Pune, Maharashtra **Industry:** Electric Vehicle (EV) Sales and Service About DAO EVTech Pvt. Ltd. DAO EVTech Pvt. Ltd. is a leading player in the electric mobility sector, specializing in the sales and servicing of electric two-wheelers and related technologies. With a commitment to innovation, sustainability, and customer satisfaction, DAO EVTech is on a mission to redefine the future of transportation across India. Position Overview We are seeking a dynamic and experienced BPO Services Manager to lead our customer support and backend operations team in Pune. The ideal candidate will bring strong BPO management expertise, preferably from the automobile or EV sector, to ensure exceptional customer service, operational efficiency, and team leadership. Key Responsibilities Manage Call Center Operations: Oversee day-to-day operations of the Call Center support team handling customer queries, service requests, and post-sales support. Team Leadership: Supervise, mentor, and train BPO executives to deliver high-performance results and maintain high levels of productivity and morale. Customer Support Excellence: Ensure all customer interactions (calls, emails, chat, etc.) are handled professionally, empathetically, and within SLA timelines. Process Optimization: Identify operational gaps and implement process improvements to enhance efficiency and reduce costs. Service Coordination: Work closely with the on-ground service team to ensure customer complaints and service issues are resolved in a timely manner. Reporting & Analytics: Generate and analyze daily, weekly, and monthly performance reports, and provide strategic inputs to senior management. Technology Utilization: Leverage CRM and BPO tools to streamline operations, monitor performance, and drive customer satisfaction. Quality Assurance: Implement QA frameworks to ensure consistent service quality, compliance, and customer delight. Stakeholder Communication: Act as the point of contact between the BPO team and internal departments like Sales, Service, and Technical teams. Sales Training : Perform Trainings Camps of Retails Sales Staff at various Retails Locations from Time to time. Qualifications & Experience Bachelor’s degree in Business Administration, Operations, or related field (MBA preferred). 5+ years of BPO experience, with at least 2 years in a managerial role. Prior experience in the automobile or EV industry will be a strong advantage. Strong knowledge of CRM systems and customer support technologies. Excellent communication, leadership, and problem-solving skills. Proficient in English, Hindi, and Marathi. What We Offer Competitive salary and performance-based incentives Opportunity to work in a fast-growing EV brand Supportive work environment with growth opportunities Health and wellness benefits Application Instructions Interested candidates may send their updated CV with the subject line "Call Center Manager – Pune" to hr@daoevtech.com

Position: Call Centre Manager Roles and Responsibilities: Operations & Sales Management Oversee and manage Tele-Sales operations to ensure seamless execution and achievement of targets. Set, track, and achieve sales and performance KPIs, ensuring SLA adherence. Drive sales strategies, monitor performance metrics, and take corrective actions to optimize outcomes. Lead daily operations, ensuring timely follow-ups on customer inquiries and escalations. Develop call scripts, sales pitches, and conversion funnels to drive bookings and inquiries across geographies. Track team KPIs including sales, conversion rate, test drives, call quality, lead response time, and customer satisfaction. Work closely with CRM systems to ensure accurate lead tracking and reporting. Share daily/weekly dashboards with leadership. Ensure all calls maintain a customer-first tone while driving urgency and value-based selling. Team Leadership & Performance Management Directly manage team leaders and agents, ensuring effective resource allocation and goal setting. Conduct performance reviews, training sessions, and coaching programs to enhance employee capabilities. Monitor team adherence to company policies, including attendance, leave schedules, and productivity metrics. Implement employee development initiatives such as mentoring and career progression plans. Build, train, and manage a team of high-performing call centre sales executives focused on lead conversion and customer acquisition. Own the end-to-end recruitment of call centre agents with a strong sales mindset. Training Programs: Develop induction and ongoing training modules for product knowledge, sales skills, and soft skills Client & Stakeholder Management Build strong partnerships with stakeholders by ensuring operational alignment with their expectations. Liaise with Marketing, Sales, Dealer Management, Product, and Customer Support teams to ensure campaign alignment and feedback loops. Conduct weekly and monthly review meetings to track progress and identify areas of improvement. Implement escalation and governance models to streamline communication and issue resolution. Collaborate with internal departments to enhance service delivery and operational efficiency. Process Improvement & Compliance Process Optimization: Continuously identify bottlenecks, propose tech/tools, and automate where possible for scale and efficiency. Identify and drive continuous improvement initiatives to optimize sales and service quality. Ensure compliance with audit requirements, security policies, and operational standards. Develop and enforce best practices to maintain high levels of employee and customer satisfaction. Desired Skills and Experience: 1015 years of experience in managing call centres with a strong focus on telesales and lead conversion. Preferred from Automotive industry. Demonstrated experience in team building and achieving high-performance sales outcomes. Proven track record of working in OEMs, fintech, mobility tech is a plus. Strong knowledge of CRM platforms (e.g., Freshdesk, Salesforce, Zoho, Leadsquared, etc.). Strong leadership and team management skills. Ability to analyse data, solve problems, and drive performance improvements. Excellent communication (verbal & written) and interpersonal skills. Data-driven mindset with the ability to generate actionable insights from dashboards. Excellent communication and motivational skills. Passion for electric mobility and a customer-first attitude.

Responsibilities: * Manage team performance & development * Ensure customer satisfaction through effective service delivery * Oversee call center operations & staff management Annual bonus Provident fund

Manage and oversee day-to-day operations. Ensure compliance with company policies, SLAs, and quality standards. Monitor KPIs (e.g., call volume, response time, CSAT) and implement strategies to meet or exceed targets.

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quality, and schedule adherence. Collaborate with clients to understand business requirements and ensure service delivery expectations are met. Drive continuous improvement initiatives focused on productivity, efficiency, and customer experience. Generate and present operational performance reports to senior management and clients. Ensure strict compliance with company policies, data protection protocols, and industry regulations. Qualifications: Graduate in any discipline. Minimum 5 years of experience in BPO operations with at least 1 year in a Team Leader role Strong grasp of BPO metrics, quality frameworks, and workforce management principles. Excellent leadership, communication, and interpersonal skills. Proficient in MS Office tools and commonly used BPO software. Ability to thrive in a fast-paced and client-focused environment. Preferred Skills: Prior experience managing e-commerce clients. Exposure to Domestic BPO operations. Strong understanding of customer service delivery and escalation handling Job Title: Assistant Manager BPO Location: Bangalore Department: Operations Job Summary We are looking for a dynamic and experienced Assistant Manager BPO to oversee and drive operational excellence across our processes. The ideal candidate will play a key role in managing daily BPO operations, ensuring service delivery meets defined SLA and KPI targets, and leading initiatives to improve overall performance and customer experience. Key Responsibilities Manage daily operations for assigned BPO functions, including voice, non-voice, and back-office processes. Ensure consistent delivery against SLAs, KPIs, and internal quality standards. Lead, coach, and develop a team of agents and team leaders to achieve performance goals. Track and manage operational metrics such as attrition, shrinkage, quality scores, AHT, and schedule adherence. Serve as a point of contact for client interactions; understand expectations and ensure timely delivery. Identify and implement continuous improvement opportunities to enhance process efficiency and service delivery. Analyze trends, prepare reports, and present business insights to senior management and client stakeholders. • Enforce compliance with organizational policies, data privacy, and regulatory requirements. Qualifications Graduate in any discipline. 67 years of experience in BPO operations, with at least 1 year in an Assistant Manager role. Solid understanding of BPO metrics, quality frameworks, and workforce management tools. Strong leadership, problem-solving, and communication skills. Proficient in MS Office (Excel, PowerPoint, Outlook) and operational dashboards. Ability to work under pressure in a fast-paced, client-driven environment. Preferred Skills Experience managing e-commerce clients or similar fast-moving verticals. Prior experience in Domestic BPO operations is an added advantage. Expertise in customer service delivery, escalations, and root cause analysis Startek (Aegis Customer Support Services Pvt. Ltd.) Location: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bangalore, Karnataka

Manage prospective student leads via CRM, convert leads to business & resolve queries. Handle communication via mail/calls & prepare daily reports,coordinate with team updates. Facilitate student placement opportunities & provide support to students.

JOB OPPORTUNITY AT MAHARSHTRA CYBER DEPARTMENT OPENING FOR CALL CENTER MANAGER Experience & Salary 6 to 10 years Between -10 to 11 lpa Qualification - Criteria: BCA/BSC/BE/Btech/Diploma after HSC. Work environment 24X7 Language proficiency Marathi & English mandatory Hindi preferred Job Description Call Quality Analysis Resource Management Escalation Management SLA Management Roaster management Basic Cyber Security knowledge, telecom, value systems. Good comm skills is must & Presentable Incident Response Coordination Incident Documentation and Reporting Coordination with Cyber Security Cell Strong analytical and problem-solving abilities Interested candidates share cvs 7977839212 or email nikhil.n@aforeserve.co.in

Lead day-to-day operations of a BPO process, interfacing directly with clients. Manage a team of ~100+ staff including TLs, AMs, and DMs, ensuring adherence to SLAs, quality, and performance targets.

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quality, and schedule adherence. Collaborate with clients to understand business requirements and ensure service delivery expectations are met. Drive continuous improvement initiatives focused on productivity, efficiency, and customer experience. Generate and present operational performance reports to senior management and clients. Ensure strict compliance with company policies, data protection protocols, and industry regulations. Qualifications: Graduate in any discipline. Minimum 5 years of experience in BPO operations with at least 1 year in a Team Leader role Strong grasp of BPO metrics, quality frameworks, and workforce management principles. Excellent leadership, communication, and interpersonal skills. Proficient in MS Office tools and commonly used BPO software. Ability to thrive in a fast-paced and client-focused environment. Preferred Skills: • Prior experience managing e-commerce clients. • Exposure to Domestic BPO operations. • Strong understanding of customer service delivery and escalation handling

Hey Guys ! Call or What's App Sourabh Now @ 9779924404 We Are Hiring Customer Support Specialists Job Location is Chandigarh , Mohali, Gurugram Must have Good English Communication Skills CTC 15-32 K / M Immediate Joining Rotational Shifts Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth Perks and benefits Salary is in range of 15 K to 32 K / Month For CSR

As the Insurance Partner Manager for Global Shared Services (GSS) at Liberty Mutual Insurance, you will play a crucial role in supporting the team based in India with governance, talent management, and strategy aligned to various Liberty Mutual Retail Market - Claims operations worldwide. Reporting to the GSS Governance and Transformation Lead, you will oversee the execution of the Enterprise-wide outsourcing workstream, ensuring consistent expectations and high-quality delivery standards from strategic partners in an onshore/offshore environment. This role, based in the Hybrid model location of Delhi NCR, requires a candidate with a Masters in business administration from a Top Tier Institute, with a preference for higher education in P&C Insurance. The ideal candidate should have over 15 years of work experience in Insurance Operations, Governance, Transition, and BPO management within the P&C domain, along with SME level knowledge in Insurance claims operations. Familiarity with systems like Guidewire Claim Center, Brite core, Applied Epic, and 360 site view is preferred, as well as an understanding of modern claims operations transformation opportunities. Key responsibilities include maintaining a strong governance framework, performance management, talent development programs, staffing and hiring needs, and fostering closer relationships with internal stakeholders and strategic vendor partners. The role also involves supporting business identification and opportunities in global markets related to outsourcing, feasibility analysis, and transitions. The successful candidate will possess strong organizational and multi-tasking skills, stakeholder management abilities at CXO level, and a strategic business judgment with a sense of urgency. They should be self-motivated, creative problem-solvers, and able to work independently or in a team environment. Flexibility to work across time zones, travel internationally as needed, and collaborate with cross-functional teams are essential qualities for this role. In return for your hard work and commitment, Liberty Mutual offers industry-leading salary, benefits, and rewards that support your well-being and personal growth. The company values integrity, innovation, and positive change, making it a rewarding environment for talented professionals to thrive and make a meaningful impact.,

Preferred candidate profile Team management experience preferred; familiarity with client-facing operations in media/BPO domain People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Risk & compliance awareness • Familiarity with client/traffic processes Coaching and performance monitoring • Internal compliance practices • Process-specific SOPs • Dashboard publishing and quality tools • Escalation matrix and audit formats • Lead a team of 1520 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholder.

As the Insurance Partner Manager, Global Shared Services (GSS) at Liberty Mutual Insurance Company, you will play a crucial role in supporting the team based in India with a focus on governance, talent management, and strategy aligned with various Liberty Mutual Retail Market - Claims operations engagements worldwide. Reporting to the GSS Governance and Transformation Lead, you will be responsible for overseeing the execution of the Enterprise-wide outsourcing workstream and serving as a key contact point for Home-office and Regions. Your deep understanding of Liberty's culture and business operations will drive consistent expectations and ensure the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment. Primary Location: Hybrid model - Delhi NCR Travel: Global 5-10% Schedule: Full-time Salary: Industry Leading Education Level: Masters in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. Ideal candidates for this role should possess 15+ years of work experience in Insurance Operations, Governance, Transition, and BPO management role in the P&C domain, with SME level knowledge in Insurance claims operation. Working knowledge of systems such as Guidewire claim center, Brite core, Applied Epic, 360 site view, etc., is preferred. Additionally, candidates should have a strong understanding of modern claims operations transformation opportunities and best practices. Key qualifications include experience in working in an offshore-onshore environment, stakeholder management (including CXO level), organizational skills, and the ability to work independently or in a team environment. Candidates should demonstrate strategic and tactical business judgment, a sense of urgency in execution, self-motivation, initiative, organizational skills, and the ability to prioritize effectively. Curiosity, innovation, integrity, ethics, flexibility to work across time zones, and willingness to travel internationally as needed are also essential traits for this role. Responsibilities for the Insurance Partner Manager, Global Shared Services include: - Governance: Establish and maintain a strong governance framework, monitor performance delivery, liaise with internal stakeholders and strategic vendor partners, and ensure adherence to contractual agreements. - Talent Management: Design and implement a development program, manage staffing and hiring needs, and oversee rewards and recognition activities. - Strategy and Transition Management: Support business identification and opportunities, identify bottlenecks in account and delivery management, assist with offshore transitions and project management. Qualifications for this role include a Masters in business administration from a Top Tier Institute, higher education in P&C Insurance, 10+ years of relevant work experience in the Insurance Industry, and 5+ years of experience in people, project, transformation, governance, and program management. Strong MS Office skills, experience working with cross-functional teams, and a proven track record of success in the insurance industry are also required. Benefits: At Liberty Mutual, we value your hard work, integrity, and commitment to positive change. In return for your service, we offer benefits and rewards that support your life and well-being. For more information on our benefit offerings, please consult our Local Talent Advisor. Other Local Benefits*: - Group Mediclaim Insurance cover - Group Life Insurance cover - Group Personal Accident Insurance cover *Benefits subject to management review. The company reserves the right to amend or delete any clauses or provisions mentioned above as deemed appropriate.,

Operational Management Team Leadership Performance Monitoring Process Improvement Staff Training & Development Customer Satisfaction Budget Management Managing large teams (200+ employees). Required Candidate profile At least 5 years of leadership experience managing a collections call center or large collections process. Banking and NBFC sectors is essential. Watsapp Your Cv -*8882425439

Communicate timely and accurate information to all sales team members. Track and update weekly sales performance reports. Monitor and drive team targets and performance. Provide regular feedback and follow up on action plans with Sales Agents

If Interested please mail us your profile on careers@itm.edu ITM Skills University is looking to recruit top talent for its upcoming new programs to be offered in Mumbai and Navi Mumbai campuses, you can know more about us at www.isu.ac.in • Requirements: Strong communication and managerial skills. Proficient in MS Office, particularly Advanced Excel. Minimum of 5+ years of experience in call centre/BPO management. Proven ability to manage teams and improve processes. Responsibilities: • Manage and oversee the call centre team, ensuring efficient handling of new admissions and student counselling. • Develop and implement call centre strategies and operations, enhancing processes and procedures to improve team performance. • Monitor and evaluate performance metrics, providing feedback and training to staff. • Maintain accurate records and reports on call centre activities.

O2C-Lead/Senior Lead-C076 Position: Lead/ Senior Lead Experience: 6 8 yrs Job Location: Hybrid Shift Time: 7 PM to 4 AM Notice Period: Immediate Mandatory Skill set Has 6-8 years of experience into O2C. Resumes should read about exp in O2C and people management Bachelors degree in business administration or a related field. Proven experience in BPO management including calling processes. Strong leadership and team management skills. Excellent communication skills, both verbal and written. Ability to work effectively during US hours. Familiarity with industry-related technologies and software Job Description Communication Excellence: Demonstrate exceptional communication skills in both verbal and written forms. Effectively liaise with clients, team members, and stakeholders to ensure clear and efficient communication channels. Team Management: Lead, mentor, and motivate a team of BPO professionals to achieve performance targets. Foster a collaborative and positive work environment, promoting teamwork and continuous improvement. Operational Expertise: Oversee and optimize order to cash process. Implement and refine operational strategies to enhance efficiency and meet performance metrics. Client Relationship: Build and maintain strong relationships with clients by understanding their needs and providing excellent service. Ensure client satisfaction through proactive communication and issue resolution. Work Schedule: Willingness to work during US hours to accommodate the business needs and effectively manage international operations. Performance Analysis: Utilize data and analytics to assess team and individual performance, identify areas for improvement, and implement corrective measures. Quality Assurance: Implement and uphold quality assurance standards to ensure high-quality service delivery in both inbound and outbound processes. Proficiency in Order to Cash Process: Demonstrate expertise in the Order to Cash process, contributing to streamlined and efficient operations. Adaptability: Demonstrate flexibility and adaptability in a dynamic BPO environment. Stay informed about industry trends and best practices to incorporate into operational strategies. Job Type: Full-time Schedule: US shift Experience: O2C: 6 years (Preferred) Work Location: In person,

Job Description: Lead Consultant, AI Transformation (BPO Client Engagement) About Us: We are a pioneering vendor in Agentic AI & Orchestration, delivering cutting-edge automation solutions that redefine business process efficiency. We partner with global leaders to solve their most complex operational challenges. We are looking for a top-tier consultant to lead the charge for one of our most strategic BPO clients. Role Summary: As a Lead Consultant, you will be the face of our company, embedded with our BPO client to drive their transformation agenda in processes like order-to-cash (O2C), procure-to-pay (P2P) etc. using our proprietary Orchestration & Agentic AI platform. You will act as the senior strategic advisor and delivery lead, ensuring our technology delivers maximum value. Your mission is to translate our platform's capabilities into tangible business outcomes for the client, solidifying our partnership and paving the way for future success. Key Responsibilities: • Client Leadership & Strategic Advisory: Serve as the primary trusted advisor to the BPO client's leadership on all aspects of intelligent automation strategy and execution. Translate the client's business goals into a tangible and executable AI roadmap leveraging our platform's capabilities. Lead high-impact workshops for process discovery, solution design, and opportunity identification. • Solution Delivery & Project Governance: Lead the end-to-end deployment of our Agentic AI solutions, from initial scoping and design through to successful implementation and handover. Manage project scope, timelines, and resources, ensuring alignment with the statement of work (SOW). Act as the primary escalation point for the client, expertly navigating and resolving technical, process, and stakeholder challenges. • Stakeholder & Relationship Management: Cultivate and maintain deep, collaborative relationships with key client stakeholders, including process owners, IT leaders, and senior executives. Act as the crucial bridge between the client's business teams and our internal product, engineering, and support teams. Masterfully manage client expectations, ensuring clear and consistent communication throughout the project lifecycle. • Value Realization & Opportunity Expansion: Partner with the client to define, track, and report on the key metrics that demonstrate the value and ROI of our solutions. Proactively identify opportunities to expand the footprint of our Agentic AI platform into adjacent processes or new business units. Champion the client's success internally, providing feedback to our product teams to drive future innovation. Required Qualifications & Experience: • Bachelor's/Master's degree in a relevant field (e.g., Business, IT, Engineering). • Proven experience (8-12 years) in a senior, client-facing consulting role, preferably within a technology or software vendor environment. • Deep subject matter expertise in BPO operations, in areas like order-to-cash (O2C), procure-to-pay (P2P) etc.. • Demonstrable track record of leading complex, large-scale technology implementation or digital transformation projects. • Strong familiarity with the intelligent automation landscape (AI, ML, NLP, RPA). Desired Attributes & Skills: • Consultative Mindset: An innate ability to listen, understand complex business problems, and position technology solutions to solve them. • Diplomacy & Influence: The skill to navigate complex and political client organizations, build consensus amongst diverse groups, and handle objections with professionalism. • Ownership & Delivery Focus: A relentless drive to see projects through to completion and a strong sense of personal accountability for the client's success. • Commercial Acumen: The foresight to recognize and cultivate opportunities for account growth that create win-win scenarios for both the client and our firm.

Digitide is an AI-first, digital-native solutions provider, focused on enabling enterprise success through comprehensive digital transformation. Our expertise encompasses Digital IT Services, Platforms, Business Processes, and Cloud Infrastructure offering cutting-edge and scalable technologies that drive operational efficiency, enhance customer experience, and fuel business growth. With a presence across 40 locations in 5 countries and a workforce of 55,000 associates, Digitide specializes in delivering end-to-end IT and business process services for industries such as insurance, finance, and healthcare. Job Title : General Manager Contact Center Operations Location : Bangalore Company : Digitide Solutions Reporting to : Chief Operating Officer (COO) Position Overview : Digitide Solutions is looking for a General Manager to lead our Contact Center Operations team. Based in Bangalore, this role will involve direct client engagement with TVS , a key player in the automotive industry. The ideal candidate will bring 10–15 years of experience in managing contact centers, particularly in the automotive sector, and have expertise in predictive dialers , dialer technologies , and Workforce Management (WFM) . Key Responsibilities : Oversee Operations : Manage both inbound and outbound contact center processes, ensuring operational efficiency and quality customer service delivery. Client Engagement : Serve as the primary point of contact for our automotive client, TVS , managing feedback, addressing service expectations, and ensuring a high level of client satisfaction. Dialer & WFM Optimization : Lead the management and enhancement of predictive dialers , dialer systems , and workforce management strategies to maximize efficiency. Quality Assurance : Ensure high service quality by tracking and evaluating customer interactions (calls, emails, etc.) to meet performance standards. Team Leadership : Lead, mentor, and motivate the contact center team, ensuring sustained productivity and performance excellence. Performance Analysis : Monitor key metrics and implement strategies to drive continuous improvement in operations and service quality. Qualifications : Experience : 10–15 years in contact center operations , with a strong preference for experience in the automotive industry (e.g., TVS , Mahindra , Tata Motors ). Expertise : Strong knowledge of predictive dialers , dialer technologies , WFM , and client management . Skills : Excellent communication, leadership, and analytical abilities to effectively manage teams and improve operations. Preferred Background : Experience in a Business Process Management , environment, particularly within the automotive industry , with a strong understanding of both two-wheeler and four-wheeler segments. This is an exciting opportunity for a seasoned professional to join Digitide Solutions and drive the success of our contact center operations in partnership with a leading automotive client. If you have the required experience and expertise, we encourage you to apply.

Hiring: Ops & Sr. Ops Managers - Aviation Process Min 11 yrs-18 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Package upto 28 lpa" depends on designation and years of exp" Call on 7042331616 or drop cv on supreet.imaginators@gmail.com

Hiring: Ops & Sr. Ops Managers - Aviation Process Min 9-17 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Six Sigma certification preferred Team & Client mgmt | 24/7 shifts | Noida CTC: 15-28 LPA Call Vikas 8527840989 Required Candidate profile Min 14-15 yrs in aviation ops, 7-10 yrs in team & client mgmt GDS (Amadeus/Sabre) expertise, KPI/SLA handling, aviation compliance, customer service skills, flexible for 24/7 rotational shifts.