87 Bpo Management Jobs - Page 3

The PRO Head will have end-to-end responsibility for managing the relationship with our Patient Relationship Officers (PRO) team Lead the development and implementation of a governance framework to enhance clarity, accountability and collaboration with the hierarchy team Establish clear communication channels, escalation protocols and forums to address both operational and strategic relationship issues effectively Drive alignment on priorities and ensure transparency in issue resolution across all levels. Develop and oversee mechanisms to monitor and report on call center operational performance, highlighting gaps, risks and opportunities for improvement Deliver transparent and actionable reporting to support performance management, enable continuous improvement, and inform strategic decision-making Define and formalize escalation protocols to ensure swift resolution of operational issues and alignment on priorities Lay the foundation for scalable, adaptable and service-oriented operations that align with evolving business needs Cultural and relationship management, promoting cultural understanding, trust-building and collaborative workshops to strengthen the partnership, ensuring PRO staff understand the company s culture, goals and operational standards. Your Skills and Expertise: Minimum graduation with Business Process Outsourcer/Call center related experience required 10+ years of experience in customer relationship management or operations leadership roles Ability to lead cross-functional teams and foster a collaborative, results-oriented culture Patient relationship process that to voice process like In/out bound and escalation calls Good communication skills with verbal and written in Telugu, English & Hindi languages Good Analytical Skills and decision making with escalation skills required for this position Preferred healthcare sector experience and immediately joining candidates for this position.

Responsibilities: * Setting-up BPO * Lead BPO operations & hiring * Manage call center ops & customer service * Oversee BPO processes & training programs * Ensure compliance with industry standards * Drive business growth through strategic planning

Assistant Manager – Outbound Sales to drive sales performance, manage CRM/dialer, lead conversion, team coaching, and reporting. 4–6 yrs BPO experience with 2+ yrs in outbound sales leadership required. Strong in analytics. Required Candidate profile Good in CRM tools, outbound dialer systems, lead management, sales analytics and agent coaching. Strong command over Excel and call center KPIs for data-driven decision-making.

assisting the manager with various tasks, including supervising staff, managing operations, and ensuring customer satisfaction, while also contributing to the overall success of the business. 6.00 LPA (Fixed Salary)

assisting the manager with various tasks, including supervising staff, managing operations, and ensuring customer satisfaction, while also contributing to the overall success of the business. 6.00 LPA (Fixed Salary)

Role:Operation Manager Experience:10 Years min 2Years as Ops Manager Budget:upto 16 LPA Skills:International Voice Process Customer Service,Team Handling 24*7 Shift 5 Days Working 2 Days Rotational off Cont:Naman 8890377950,naman.ghrs@gmail.com Required Candidate profile Should have experience in Voice process and driving C-Sat and NPS as deliverables. Maintain and improve call center operations by monitoring system performance;identifying and resolving problems.

Job description Openings_ Assistant Manager Operations_ Chennai Minimum 2 -year experience as an Assistant Manager Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Chennai Interested can share resume on :- Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

What Your Responsibilities Will Be Scope: Oversee multiple layers of management covering diverse process areas, potentially across multiple locations. Manage a large team of 150+ including managers and individual contributors, ensuring engagement. Ambiguity: Independently set the vision and strategic direction for the HS Classification team, navigating through defining long-term strategies. Decide team structures and processes required to meet evolving needs and customer demands. Complexity: Manage complex operational challenges, escalations, and critical decisions, carefully balancing resources, opportunities, and sustainability. Address complex global compliance and regulatory requirements, identifying and mitigating long-term risks. Impact: Promote outcomes that influence organizational goals, customer satisfaction, and compliance excellence. Identify gaps, opportunities, and projects that inspire operational efficiencies, quality improvements, and cost optimization. Execution: Lead management projects, creating long-term mechanisms for continuous improvement, operational excellence, and audit capabilities. Lead plans such as platform transitions, product enhancements, capacity planning, and critical hiring, ensuring quality execution. Establish clear Indicators and conduct regular operational reviews, promoting a culture of accountability and continuous improvement. Develop and implement strategies for maintaining team cohesion and productivity across hybrid and remote work environments. What Youll Need to be Successful 8+ years experience, with direct leadership of managers, managing complex international BPO, back-office operations, or call center operations. Capability to manage large teams, leading through organizational change and. MBA or equivalent advanced degree. Certifications in Six Sigma, ITIL, or relevant areas are advantageous. Proficiency in MS Excel and other Microsoft Office applications. Flexible to support a 24/7 operational environment including night shifts.

Role & responsibilities - Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully - Serve as operational customer contact and focal point for all operational issues relevant to each project - Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective - Recognize and optimize processes/services and initiate the necessary steps - Manage customer expectations - Mentor and train onsite/dispatch support teams - Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets Preferred candidate profile - C1 English - Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services - Degree in Computer Science, Management, Economics or equivalent field Skills for success: - Customer focus - Resilience - Leadership - Determination - Self-motivation - Multitasking

Greetings From Scorelabs Inc ! CSA Voice process- Tamil, Kannada & Hindi for Hyderabad Customer Service Associate Voice Process Work Location Hyderabad Qualification Grads Undergrads Required Candidate profile Language Basic - Oriya/Tamil/Malyalam/Kannada+English Age upto 30 years Fresher Experienced Candidates should relocate to Bangalore Rotational Day Shift Rotational Week Off Hr Lavanya - 8464822386

Greetings From Scorelabs Inc ! We are looking for a pleasant Customer Support Executives Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Required Candidate profile Any Graduate/ Inter Qualifications Proven experience as front desk representative, agent or relevant position Proficient in English, Hindi & Telugu(oral and written) Call Hr Suvarna - 9502739374

ROLE PURPOSE & OBJECTIVE Responsible for overseeing the end-to-end management of third-party vendors executing outbound calling functions such as welcome calling and banking product cross-sell. Responsible for performance management, dialer strategy, data optimization, compliance, hiring alignment, invoice validation, and contract governance. Provide expertise in contact center operations, dialer, campaign analytics, and commercial/vendor lifecycle management. Vendor Strategy & Relationship Management Act as the central liaison for all outsourced contact center vendors supporting outbound campaigns. Define SLAs, KPIs, and contractual deliverables; ensure vendor performance meets business targets. Conduct regular vendor reviews and governance meetings to monitor progress, resolve issues, and track continuous improvement. Collaborate with Procurement, Legal, and Compliance teams on onboarding new vendors, due diligence, and vendor lifecycle management Operational Oversight Outbound Campaigns Manage and optimize day-to-day operations across welcome calling and multiple banking product cross-sell programs. Ensure achievement of key performance indicators such as contact %, sales conversion, AHT, and occupancy. Drive calling strategy across different campaigns, based on product priority, lead scoring, and customer segmentation. Align vendor capacities to business volumes, ensuring SLAs are consistently met. Dialer & Calling Strategy Management Own dialer logic and configuration (predictive, progressive, preview) to ensure high efficiency and minimal drop rate. Work with dialer teams to manage retry logic, lead recycling, list loading, and time-band strategy. Analyze dialer metrics to continuously improve campaign performance connect %, RPC (Right Party Connect), and penetration rate Data Management & Campaign Analytics Oversee lead allocation strategy and campaign data flow between internal systems and vendors. Analyze daily, weekly, and monthly campaign performance to identify improvement areas in contact rate, conversion %, and sales funnel movement. Recommend actionable strategies to improve penetration such as better call timing, prioritization models, or targeting rules. Track lead aging, disposition quality, and list utilization metrics to minimize waste and maximize ROI Hiring Alignment & Workforce Planning Align vendor hiring plans with projected campaign requirements and ensure timely resource onboarding. Review hiring profiles, support in joint interviews (where required), and validate skill readiness of vendor staff. Ensure optimal headcount planning and bench readiness at vendor end to avoid performance gaps Invoice Validation & Commercial Management Verify monthly vendor invoices against agreed output KPIs, calling volume, and performance benchmarks. Coordinate with Finance and Vendor SPOCs for timely invoice processing, deductions, and escalations. Maintain accurate documentation of commercials, volume commitments, and rate card terms Contract Management & Compliance Oversee complete vendor contract lifecycle including renewals, amendments, penalty clauses, and exit terms. Ensure 100% adherence to regulatory guidelines (TRAI, RBI, internal audits) and contractual obligations. Maintain documentation of call scripts, campaign approvals, and vendor communication trails for audit readiness.

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description: We are seeking an experienced Manager Sales Operations to oversee the smooth and efficient running of our telesales team, ensuring timely SLA delivery, achieving sales targets, and maintaining high levels of employee and customer satisfaction. The ideal candidate will possess leadership qualities, strong communication skills, and a commitment to driving performance and operational excellence. Key Responsibilities: Candidates must have an experience into B2C telesales-Outbound process Team Leadership and Supervision: Lead, manage, and motivate a team of sales representatives to meet individual and team sales goals. Conduct regular team meetings to provide guidance, share updates, and discuss performance. Train new team members and provide ongoing coaching to enhance selling techniques and product knowledge. Sales Strategy and Execution: Develop and implement effective sales strategies to drive revenue growth. Analyze sales metrics and provide recommendations to improve performance and productivity. Collaborate with the Sales Manager to set sales targets and develop action plans to achieve them. Performance Monitoring: Track and report on team performance, ensuring that sales targets and KPIs are consistently met. Identify performance gaps and work with team members to create and implement improvement plans. Provide constructive feedback and recognition to drive continuous improvement and team morale. Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 14+ years of sales experience, with at least 10+ year in a leadership or supervisory role. Strong leadership, coaching, and motivational skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze sales data and make strategic decisions. Proficiency in Any of dialer / Manual. Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of sales techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Senior executive-Human Resource 9069719390

Urgent Hiring for CEM Transformation (Customer Experience Management) 15+ Yrs with at least 7 years+ in contact center CX solutions & Exp in working with global clients in CX Operations and Pre Sales/ Solution Call @ WhatsApp- Shubhani - 8595849767

Dealing with Customer queries over calls, chats & email International/Domestic BPO Voice/Non voice Process Day/Night shift 5/6 days working Rotational shift including night Location- Malad, Thane, Airoli Contact/Whatsapp - HR SAMIKSHA 9068896961 Required Candidate profile Graduate/HSC candidate Fresher/Experience candidate Immediate joiners Good communication skills Comfortable with rotational/night shifts

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description: The Leader, is responsible for overseeing and managing a team of sales representatives to meet and exceed sales targets. The role involves coaching, motivating, and mentoring the team, monitoring performance, and implementing sales strategies. The Team Leader serves as the primary point of contact for the sales team, ensuring that objectives are achieved and maintaining a high level of customer satisfaction. Key Responsibilities: Candidates must have an experience into B2C telesales-Outbound process Team Leadership and Supervision: Lead, manage, and motivate a team of sales representatives to meet individual and team sales goals. Conduct regular team meetings to provide guidance, share updates, and discuss performance. Train new team members and provide ongoing coaching to enhance selling techniques and product knowledge. Sales Strategy and Execution: Develop and implement effective sales strategies to drive revenue growth. Analyze sales metrics and provide recommendations to improve performance and productivity. Collaborate with the Sales Manager to set sales targets and develop action plans to achieve them. Performance Monitoring: Track and report on team performance, ensuring that sales targets and KPIs are consistently met. Identify performance gaps and work with team members to create and implement improvement plans. Provide constructive feedback and recognition to drive continuous improvement and team morale. Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 7+ years of sales experience, with at least 2 year in a leadership or supervisory role. Strong leadership, coaching, and motivational skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze sales data and make strategic decisions. Proficiency in Any of dialer / Manual. Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of sales techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Senior executive-Human Resource 9069719390

Hiring for email and chat process Minimum qualification is 12th pass Salary will be 2.65 LPA to 5 LPA depending on Expereince whatsapp CV now to schedule interview HR 79827 39499

Role & responsibilities Preferred candidate profile Process: Customer service related to vehicle insurance ( Inbound/ outbound) Shift: Day shift Wk off: 1 rotational off Quality: Cluster 3/B29/ Job location: Vashi Salary: Fresher upto 14k Experience: upto 22k Qual : Graduate fresher/Hsc with mini 6month experience Age: upto 32 Boundary: NA Rounds of interview: Hr + Tl+ ops note Work from office Candidate should be fully vaccinated

Hiring for Top MNC / BPM /BPO Exp that 10 + years of managing 100 + FTE Location Gurgaon / Pune/ Bangalore Joining - 0-30 Days Salary -Up to 16 LPA Share your resume on whatsApp 8118840018 hrneha.imaginators@gmail.com

Creating strategic road map & goals for Insurance telesales, lead, direct & provide guidance to the Team, Monitor Sales Performance & drive efficiencies, review business strategy & take corrective measures, ensuring Issuance sales targets are met. Required Candidate profile Outbound Telesales Team handling experience Large BPO/ Telesales management experience Leading Change & Strategic Thinking Coaching & developing talent Customer Focus and strong interpersonal skills

We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience. 7617358770 9343557750 8827676771

Job Title: Manager Customer Service Location: Pune Department: Customer Service Reports To: Sr. Manager Operations Job Summary: We are seeking a highly skilled and experienced Manager to lead customer service team. The ideal candidate will be responsible for managing day-to-day operational activities related to the calls, ensuring efficient workflows, and maintaining high standards of service delivery. This role requires strong leadership, problem-solving abilities, and overseeing the daily operations of a call center, including leading and managing staff, developing and implementing strategies, and ensuring high- quality customer service. They also monitor performance metrics, provide training, and handle customer complaints or inquiries. Key Responsibilities: 1. Operational Management: Lead, coach, and develop a team of customer service supervisors and agents. Manage daily contact center operations, including staffing, scheduling, and real-time performance monitoring. Define and monitor KPIs such as CSAT, FCR, AHT, SLA, and agent productivity. Implement strategies to improve service quality, efficiency, and customer satisfaction. Use analytics and reporting tools to evaluate trends and make data-driven decisions. Oversee the implementation of new tools, technologies, and processes. Collaborate with cross-functional teams (e.g., IT, Sales, Product) to resolve issues and improve customer journeys. Handle escalated customer complaints and ensure timely resolution. Ensure compliance with company policies and industry regulations. Maintain training programs to support agent development and operational excellence. Oversee the daily operations of the insurance department to ensure smooth workflow, accurate policy administration, claims processing, and compliance with industry regulations. Develop and implement operational procedures to enhance efficiency and reduce processing time. Monitor key performance indicators (KPIs) and metrics to evaluate team performance and operational effectiveness. 2. Team Leadership and Development: Lead, mentor, and develop a team of customer service operations professionals, ensuring clear communication and the achievement of department goals. Conduct regular training sessions to keep the team updated on new policies, products, and industry trends. Foster a positive work environment that encourages collaboration, productivity, and continuous improvement. 3. Process Improvement: Analyze and optimize operational processes to identify areas for improvement and implement best practices. Coordinate with other departments, to ensure a seamless process flow. Implement and oversee automation tools and technology solutions to streamline operations. 4. Compliance and Risk Management: Ensure all operations comply with industry regulations, corporate policies, and legal standards. Monitor and address any potential risks or operational issues, escalating as necessary to senior management. Maintain and update insurance-related documentation, including policy and claims records. 5. Customer Service and Stakeholder Management: Maintain a focus on customer satisfaction by ensuring timely and accurate processing of insurance policies and claims. Work closely with internal and external stakeholders, including brokers, clients, and insurers, to ensure alignment and high service standards. Address any escalated customer complaints or issues promptly and effectively. 6. Reporting and Analysis: Prepare and present regular reports on operational performance, trends, and departmental KPIs to senior management. Conduct data analysis to identify emerging trends and areas for potential operational improvements. 7. Qualifications and Skills: Bachelors degree in any field. 7+ years of experience in a customer service or contact center environment Strong knowledge of contact center technologies (e.g., CRM, IVR, ACD, WFM). Excellent leadership and team management skills, with the ability to drive results and foster a collaborative team environment. Strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal. Proficiency in insurance management software and MS Office Suite. 8. Personal Attributes: Detail-oriented with a focus on accuracy and efficiency. Strong organizational and multitasking abilities. Ability to work well under pressure and meet deadlines. Adaptability and openness to continuous learning and improvement. 9. Working Hours The candidate should be flexible to work in any shift 24/7.

Roles and Responsibilities Hiring for Voice/Chat Graduation/12th Freshers Experienced Candidates Can Apply Excellent communication skills Desired Candidate Profile Domestic and International call Center No Fees Call 9988350971 01725000971 7508062612 9988353971 Mail Id- bpokpo9988@gmail.com Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits WhatsApp number 9781021114 Salary 15000 to 35000 and incentive 1 lakh

Responsibilities: * Manage customer queries via phone, email & chat * Collaborate with cross-functional teams on projects * Ensure quality assurance standards met * Meet KPIs related to call volume, resolution time & CSAT

Lead a 20+ member team in shipping BPO, ensuring KPIs & SMART goals are met. Must have intl. BPO, shipping domain & managerial exp. Pune-based only. Ex-TCS employees not eligible.