151 Bpo Management Jobs - Page 3

Recruitment Drive at Thrissur: August 30, 2025, Saturday VENUE: Christ College (Autonomous), Irinjalakuda North P O, Thrissur 680125 Role: Assistant Manager International Voice Process Experience : 6-10 years Work Location: Trivandrum Job Requirements: Good work experience in International Voice Process Excellent communication and team management skills Experience of 6-10 years and minimum 2 years of experience in leading a team. Good knowledge about contact centre metrices People Management (KRA & Appraisal handling experience) Stakeholder Management, Performance Management, Attrition handling Flexible to work in rotational shifts DATE: August 30, 2025, Saturday

Job description Urgent requirement of Technical Executives!! Qualification- Graduation Mandate Interested Candidates can WhatsApp their resume on : 9988265439 ( HR DIKSHA ) TO APPLY : KINDLY SHARED RESUME ON WHATSPP ONLY FOR FAST REVERT Role & responsibilities Candidate should have graduate in B.tech/BCA/BSC in computer science/Engineering . Candidate should be comfortable in Gujarati and English both languages. candidate should be comfortable in rotational shift. candidate should have own laptop and wi-fi connection. System configuration:- window 10 or 11 processor i5/8gb Ram/100mbs wi-fi speed/USB Headset/power backup Preferred candidate profile Technical Graduate candidate only. Candidate...

Looking for overall 10+ years of experience in International BPO- Customer service Must have managerial experience for more than 4-5 years on papers Location- Pune WFO| US Shifts 5 Days working CTC- 19-20 LPA Any grad Contact- 9214334811 Aman

About Client Hiring for One of the Top most Prestigious Multinational Corporations!!! Job Title : Team Lead Operations Qualification : Team lead position : Only graduate Relevant Experience : Team Lead position - 5+ years in customer service and minimum 1 year as SME / Specialist or Team lead Must Have Skills : 1.Excellent communication and leadership skills 2.Strong analytical, coaching, and conflict resolution abilities 3.Proficient in contact center tools and CRM systems 4.Flexible to work in rotational night shifts Good Have Skills : Manage a team of customer service representatives, ensuring high-quality service delivery, performance optimization, and compliance with process standards. ...

STARTEK is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Job Location - Sector 18, Gurugram, Sarhol, Haryana 122015 Working time -6Days working (Monday to Saturday) Education -Graduate Work Experience -2 -6 Years .

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

Inspira Enterprise India Pvt. Ltd. is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistan...

Job Description: Call Center Manager **Company:** DAO EVTech Private Limited **Location:** Pune, Maharashtra **Industry:** Electric Vehicle (EV) Sales and Service About DAO EVTech Pvt. Ltd. DAO EVTech Pvt. Ltd. is a leading player in the electric mobility sector, specializing in the sales and servicing of electric two-wheelers and related technologies. With a commitment to innovation, sustainability, and customer satisfaction, DAO EVTech is on a mission to redefine the future of transportation across India. Position Overview We are seeking a dynamic and experienced BPO Services Manager to lead our customer support and backend operations team in Pune. The ideal candidate will bring strong BPO...

Position: Call Centre Manager Roles and Responsibilities: Operations & Sales Management Oversee and manage Tele-Sales operations to ensure seamless execution and achievement of targets. Set, track, and achieve sales and performance KPIs, ensuring SLA adherence. Drive sales strategies, monitor performance metrics, and take corrective actions to optimize outcomes. Lead daily operations, ensuring timely follow-ups on customer inquiries and escalations. Develop call scripts, sales pitches, and conversion funnels to drive bookings and inquiries across geographies. Track team KPIs including sales, conversion rate, test drives, call quality, lead response time, and customer satisfaction. Work close...

Responsibilities: * Manage team performance & development * Ensure customer satisfaction through effective service delivery * Oversee call center operations & staff management Annual bonus Provident fund

Manage and oversee day-to-day operations. Ensure compliance with company policies, SLAs, and quality standards. Monitor KPIs (e.g., call volume, response time, CSAT) and implement strategies to meet or exceed targets.

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

Manage prospective student leads via CRM, convert leads to business & resolve queries. Handle communication via mail/calls & prepare daily reports,coordinate with team updates. Facilitate student placement opportunities & provide support to students.

JOB OPPORTUNITY AT MAHARSHTRA CYBER DEPARTMENT OPENING FOR CALL CENTER MANAGER Experience & Salary 6 to 10 years Between -10 to 11 lpa Qualification - Criteria: BCA/BSC/BE/Btech/Diploma after HSC. Work environment 24X7 Language proficiency Marathi & English mandatory Hindi preferred Job Description Call Quality Analysis Resource Management Escalation Management SLA Management Roaster management Basic Cyber Security knowledge, telecom, value systems. Good comm skills is must & Presentable Incident Response Coordination Incident Documentation and Reporting Coordination with Cyber Security Cell Strong analytical and problem-solving abilities Interested candidates share cvs 7977839212 or email n...

Lead day-to-day operations of a BPO process, interfacing directly with clients. Manage a team of ~100+ staff including TLs, AMs, and DMs, ensuring adherence to SLAs, quality, and performance targets.

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

Hey Guys ! Call or What's App Sourabh Now @ 9779924404 We Are Hiring Customer Support Specialists Job Location is Chandigarh , Mohali, Gurugram Must have Good English Communication Skills CTC 15-32 K / M Immediate Joining Rotational Shifts Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth Perks and benefits Salary is in range of 15 K to 32 K / Month For CSR

As the Insurance Partner Manager for Global Shared Services (GSS) at Liberty Mutual Insurance, you will play a crucial role in supporting the team based in India with governance, talent management, and strategy aligned to various Liberty Mutual Retail Market - Claims operations worldwide. Reporting to the GSS Governance and Transformation Lead, you will oversee the execution of the Enterprise-wide outsourcing workstream, ensuring consistent expectations and high-quality delivery standards from strategic partners in an onshore/offshore environment. This role, based in the Hybrid model location of Delhi NCR, requires a candidate with a Masters in business administration from a Top Tier Institu...

Preferred candidate profile Team management experience preferred; familiarity with client-facing operations in media/BPO domain People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Risk & compliance awareness • Familiarity with client/traffic processes Coaching and performance monitoring • Internal compliance practices • Process-specific SOPs • Dashboard publishing and quality tools • Escalation matrix and audit formats • Lead a team of 1520 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • M...

As the Insurance Partner Manager, Global Shared Services (GSS) at Liberty Mutual Insurance Company, you will play a crucial role in supporting the team based in India with a focus on governance, talent management, and strategy aligned with various Liberty Mutual Retail Market - Claims operations engagements worldwide. Reporting to the GSS Governance and Transformation Lead, you will be responsible for overseeing the execution of the Enterprise-wide outsourcing workstream and serving as a key contact point for Home-office and Regions. Your deep understanding of Liberty's culture and business operations will drive consistent expectations and ensure the highest quality delivery standards from s...

Operational Management Team Leadership Performance Monitoring Process Improvement Staff Training & Development Customer Satisfaction Budget Management Managing large teams (200+ employees). Required Candidate profile At least 5 years of leadership experience managing a collections call center or large collections process. Banking and NBFC sectors is essential. Watsapp Your Cv -*8882425439

Communicate timely and accurate information to all sales team members. Track and update weekly sales performance reports. Monitor and drive team targets and performance. Provide regular feedback and follow up on action plans with Sales Agents

If Interested please mail us your profile on careers@itm.edu ITM Skills University is looking to recruit top talent for its upcoming new programs to be offered in Mumbai and Navi Mumbai campuses, you can know more about us at www.isu.ac.in • Requirements: Strong communication and managerial skills. Proficient in MS Office, particularly Advanced Excel. Minimum of 5+ years of experience in call centre/BPO management. Proven ability to manage teams and improve processes. Responsibilities: • Manage and oversee the call centre team, ensuring efficient handling of new admissions and student counselling. • Develop and implement call centre strategies and operations, enhancing processes and procedur...

O2C-Lead/Senior Lead-C076 Position: Lead/ Senior Lead Experience: 6 8 yrs Job Location: Hybrid Shift Time: 7 PM to 4 AM Notice Period: Immediate Mandatory Skill set Has 6-8 years of experience into O2C. Resumes should read about exp in O2C and people management Bachelors degree in business administration or a related field. Proven experience in BPO management including calling processes. Strong leadership and team management skills. Excellent communication skills, both verbal and written. Ability to work effectively during US hours. Familiarity with industry-related technologies and software Job Description Communication Excellence: Demonstrate exceptional communication skills in both verbal...