151 Bpo Management Jobs - Page 6

Job Title: Manager Customer Service Location: Pune Department: Customer Service Reports To: Sr. Manager Operations Job Summary: We are seeking a highly skilled and experienced Manager to lead customer service team. The ideal candidate will be responsible for managing day-to-day operational activities related to the calls, ensuring efficient workflows, and maintaining high standards of service delivery. This role requires strong leadership, problem-solving abilities, and overseeing the daily operations of a call center, including leading and managing staff, developing and implementing strategies, and ensuring high- quality customer service. They also monitor performance metrics, provide train...

Roles and Responsibilities Hiring for Voice/Chat Graduation/12th Freshers Experienced Candidates Can Apply Excellent communication skills Desired Candidate Profile Domestic and International call Center No Fees Call 9988350971 01725000971 7508062612 9988353971 Mail Id- bpokpo9988@gmail.com Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits WhatsApp number 9781021114 Salary 15000 to 35000 and incentive 1 lakh

Responsibilities: * Manage customer queries via phone, email & chat * Collaborate with cross-functional teams on projects * Ensure quality assurance standards met * Meet KPIs related to call volume, resolution time & CSAT

Lead a 20+ member team in shipping BPO, ensuring KPIs & SMART goals are met. Must have intl. BPO, shipping domain & managerial exp. Pune-based only. Ex-TCS employees not eligible.

Candidate should be working as a Manager OR Deputy Manager on papers in an International Voice process. Work Location - Hyderabad / Kolkata / Mumbai Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Job Role: Associate Manager Location: Hyderabad Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 5-7 years with hands in international voice process. Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and ...

We are seeking a highly experienced and results-oriented Operations Manager Chat Support to lead and enhance our BPO chat support operations. should be able to deliver actionable insights to improve service excellence. Provident fund

Lead and mentor a customer service team. Handle escalations, conduct reviews & training. Provide performance insights, ensure policy compliance & drive continuous improvement through process optimization.

Job Summary: We are seeking a results-driven and detail-oriented Team Leader - Operations with experience in the BFSI sector to lead a team of customer service or back-office agents. The ideal candidate will ensure process efficiency, manage team performance, and drive client satisfaction while adhering to regulatory and compliance standards. Key Responsibilities: Team Management & Leadership: Lead, mentor, and manage a team. Monitor daily operations and ensure adherence to SLAs, KPIs, and quality standards. Conduct regular performance reviews and coaching sessions. Process Oversight: Ensure process compliance as per BFSI regulations and internal SOPs. Handle escalations and resolve client/c...

Candidate should be working as a Manager OR Deputy Manager on papers in an International Voice process. Work Location - Bangalore / Hyderabad / Gurgaon / Kolkata / Mumbai / Pune Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

assisting the manager with various tasks, including supervising staff, managing operations, and ensuring customer satisfaction, while also contributing to the overall success of the business. Rohit - 7707006652

Roles and Responsibilities Manage day-to-day operations of the center, ensuring smooth functioning and meeting performance targets. Oversee team management, including recruitment, training, development, and succession planning. Develop and implement strategies to improve customer satisfaction, employee engagement, and operational efficiency. Collaborate with stakeholders to resolve issues related to client relationships, process improvements, and resource allocation. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile 10-15 years of experience in BPO Operations or similar industry. Proven track record in managing teams effectively for P...

Walk-in interviews Hiring for BPO International process 5 Days rotational shifts 2 days rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam 7428370506 - Ritu

Job Title: Manager Operations (Education Process BPO) Location: Noida, Sec 2 Experience: 810 years (with relevant experience in handling education-related BPO processes) Employment Type: Full-Time Working Mode: 5.5 Days, work from office Job Summary: We are looking for an experienced and results-driven Operations Manager to lead and manage education-related BPO processes. The ideal candidate will have a strong background in education sector support services (such as admissions, student support, e-learning, assessments, or back-office education services), with proven leadership in delivering quality service, managing large teams, and ensuring compliance with SLAs. Key Responsibilities: Manage...

Hey Guys ! Call or What's App Sourabh Now @ 9779924404 We Are Hiring Customer Support Specialists Job Location is Chandigarh , Mohali Must have Good English Communication Skills CTC 15-32 K / M Immediate Joining Rotational Shifts Freshers Can apply Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth Perks and benefits Salary is in range of 15 K to 32 K / Month For CSR

Candidates should be from BPO/BPM Background Telecom background experience is Preferred Total Experience - 10+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) Handling AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating succe...

Process : International Voice Process Location : Gurgaon / Bangalore Experience : Minimum 2 years of experience in International BPO is mandatory Work Mode : Hybrid / Night Shifts Salary : Up to 11 LPA (8 LPA In-hand + 3 LPA Variables)

Taking care of Operational WBR, MBR, etc, & ensuring all the deliverables are met Leading the SLA and P&L of the process To ensure overall Attrition, shrinkage, AHT, CSAT, and NPS are maintained as per the client Required Candidate profile Must have experience in Telecom Process in BPO industry Must have total 9+ years of experience in total. Should have lead overall processes SLA<, P&L and client management

Taking care of Operational WBR, MBR, etc, & ensuring all the deliverables are met Leading the SLA and P&L of the process To ensure overall Attrition, shrinkage, AHT, CSAT, and NPS are maintained as per the client 6 days working HR Deeksha 7697428237 Required Candidate profile Must have experience in E-commerce Process in BPO industry Must have total 9+ years of experience in total. Should have lead overall processes SLA< P&L and client management

Roles and Responsibilities Manage day-to-day operations of the center, ensuring adherence to SLAs and KPIs. Develop and implement strategies to reduce shrinkage and attrition rates through effective employee engagement initiatives. Ensure seamless service delivery by managing escalations effectively and maintaining high levels of customer satisfaction. Collaborate with other departments (e.g., sales, marketing) to drive business growth. Desired Candidate Profile 5-10 years of experience in BPO Operations Management or Call Center Operations. Strong leadership skills with ability to manage teams effectively. Excellent communication skills for effective collaboration with stakeholders. Proven ...

Job Summary: • Analyze dashboards & team performance reports. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team Required Candidate profile • Proven experience of min. 2 years as Deputy Operations Manager • Leadership quality and organizational awareness Employee Perks & Benefits – • Medical Insurance • Cab Facility + Allowances • Meals

Job Summary: • Analyze dashboards & team performance reports. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team Required Candidate profile • Proven experience of min. 2 years as Deputy Operations Manager • Leadership quality and organizational awareness Employee Perks & Benefits – • Medical Insurance • Cab Facility + Allowances • Meals

Roles and Responsibilities Hiring for Voice/Chat Graduation/12th Freshers Experienced Candidates Can Apply Excellent communication skills Desired Candidate Profile Domestic and International call Center No Fees Call 9988350971 01725000971 7508062612 9988353971 Mail Id- bpokpo9988@gmail.com Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits WhatsApp number 9781021114 Salary 15000 to 35000 and incentive 1 lakh

What will you drive? As Call Center Manager Fintech, your core mission will be to maximize loan logins through a well-oiled, tech-enabled call center engine. You will combine operational excellence, funnel ownership, agent coaching, and lead-quality analysis to ensure loan funnel throughput meets (or exceeds) targets. Key Responsibilities: Own daily login targets for Loans24 (loan against car and car purchase) through centralized calling efforts Lead, coach, and develop a team of telecalling agents and team leads to consistently meet performance goals Understand and segment lead sources based on quality, loan worthiness (eligibility), and user intent Monitor funnel stages (lead > contact > l...

Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Thane Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.