Assistant Manager - BPO Process (Gurgaon)

Experience - Please share your profile at

surbhi.malhortra@nlbtech.com

Leadership and Team Management:

• Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture.
• Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively.
• Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff.

Operational Excellence:

• Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes.
• Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and internal policies.
• Develop and implement process improvements to enhance operational efficiency and effectiveness.

trategic Planning and Execution:

• Contribute to the strategic planning and execution of banking and financial services initiatives.
• Identify opportunities for differentiation and value addition within the operations.
• Collaborate with senior leadership to develop and implement strategies that support business growth and customer satisfaction.

Risk Management and Compliance:

• Ensure all operations comply with relevant regulations, standards, and internal policies.
• Implement risk management practices to identify, assess, and mitigate operational risks.
• Maintain robust documentation and reporting systems to ensure transparency and accountability.

Continuous Improvement:

• Drive a culture of continuous improvement within the team.
• Leverage technology and innovation to enhance service delivery and operational efficiency.
• Monitor industry trends and emerging technologies to keep operations current and competitive.

Please Share your profile at surbhi.malhotra@nlbtech.com