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3 Customer Service Management Jobs

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ServiceNow CSM Developer

Infosys

5.0 - 9.0 years

Bengaluru

Hybrid

We are looking for a hands-on ServiceNow CSM Developer to design, configure, and enhance solutions on the ServiceNow platform with a strong focus on Customer Service Management (CSM) . The ideal candidate has deep CSM module expertisecovering Case Management, Entitlements, SLAs, CSM Workspace, and Integrationsand can translate business requirements into scalable, secure, and maintainable solutions. Key Responsibilities Design, configure, and develop ServiceNow CSM features: Case Management , Accounts & Contacts , Entitlements , Service Contracts , SLAs/OLA , Playbooks , Configurable CSM Workspace , and Service Portal . Build and maintain Business Rules, Script Includes, Client Scripts, UI Po...

Posted 1 week ago

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Area Operations Manager

Lenskart

5.0 - 10.0 years

South goa, Bhopal, Nashik

Work from Office

Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regi...

Posted 2 weeks ago

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Gold Loan Appraiser

AU Small Finance Bank

2.0 - 5.0 years

3 - 4 Lacs

Himatnagar, Ahmedabad, Anand

Work from Office

The Gold Loan Appraiser role involves a combination of technical expertise and customer service skills. Role & responsibilities include: Conducting gold loan valuations using standardized methods and tools. Assessing the purity and value of gold collateral. Supporting disbursal processes and conducting audits. Training branch staff on gold loan valuation and fraud awareness. Maintaining integrity and transparency in all transactions. Collaborating with internal teams to ensure smooth functioning of valuation processes. Supporting marketing and customer engagement efforts as needed. The role requires a strong understanding of financial regulations, compliance, and the ability to provide excep...

Posted 3 weeks ago

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