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Customer Care Executive(Logistics) - Noida Location

1 - 6 years

1 - 3 Lacs

Noida

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Logistics BPO good communication CCE International Logistics Calling Calls Inbound Logistics Operations Verbal Communication QA US Process Customer Support graduate Domestic Customer Care International Process travel Voice Customer Queries Customer Handling International

Work Mode

Work from Office

Job Type

Full Time

Job Description

Open Roles & Responsibilities:1. Logistics Executive Responsibilities: Coordinate shipments and monitor tracking. Communicate with clients, vendors, and transporters. Manage logistics documentation and system updates. Resolve delivery-related issues quickly and effectively. 2. Team Leader Logistics Responsibilities: Supervise and mentor a team of logistics executives. Allocate tasks and ensure process SLAs are met. Handle escalations and collaborate with stakeholders. Conduct performance reviews and process improvements. 3. Quality Analyst Logistics Responsibilities: Perform quality audits on calls and backend operations. Identify gaps and provide actionable feedback. Generate quality reports and ensure SOP adherence. Work closely with the operations team for process improvement. Education: Graduation Experience: Minimum 1 year in a logistics-based BPO environment( Preferred ) or with a premium e-commerce campaign Skill Set: B2 level communication Process Type: Blended Voice, Email & Chat Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (window: 7 PM 6 AM) Process Operating Hours: 8:30 AM to 8:30 PM Associate Salary (minimum 9months Exp) 2.4 LPA Logistics Exp (minimum 9months Exp - 3.2 LPA HR Round Operations Round (Panel details to be shared) Versant Round Client Round (If applicable) Offer Rollout Interested candidate can share their CVs at Milki.bisht@nlbtech.in call for more info - 9151206474

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