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1.0 - 5.0 years

0 - 0 Lacs

delhi, noida, gurugram

On-site

We need US Travel Sales champions Location- Gurgaon, Noida, Delhi Salary upto- 85k + unlimited incentives Both sides cab n Meal 5 Days of working Rotational Shift n off Min 1yr of Exp Required Apply Now For more call on 8958824585 HR Priyal Saxena

Posted 11 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

gandhinagar, ahmedabad

Work from Office

Hiring For AR Caller In US Healthcare(Blended Process) #Great Opening For Freshers # Experienced candidates are also welcome #Salary: Up to 30k CTC >> Fluent English Required << Working Days: 5 days working (Sat and Sun off) Cab facilities

Posted 11 hours ago

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0.0 - 5.0 years

1 - 4 Lacs

mumbai, thane, navi mumbai

Work from Office

Process: Inbound & Outbound Voice -Salary: Up to 20,000 In-hand + Incentives -Experience: Freshers & Experienced can apply -Shift: Rotational -Interview Rounds: HR + Operations only -Skills: Good communication, basic English Required Candidate profile Qualification: Min 12th Pass Location: Navi Mumbai Conatct For more details HR Priyanka - 7875990932 (Call/WhatsApp) Perks and benefits Competitive Salary with Unlimited Incentives !

Posted 14 hours ago

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5.0 - 8.0 years

8 - 13 Lacs

bengaluru

Work from Office

• 5+ years enterprise sales with direct telco customers. • Track record closing $500k–$3M TCV multi-stakeholder deals. •OSS/BSS, interconnect/roaming, revenue assurance, billing/settlement • Tools: Salesforce/HubSpot, Slide/Excel; RFP tools a plus

Posted 16 hours ago

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2.0 - 7.0 years

3 - 4 Lacs

pune

Work from Office

Job Title: Inside Sales Representative Location: Pune Pirangut Department: Sales Job Summary: We are seeking a motivated and results-driven Inside Sales Representative to join our sales team. The ideal candidate will be responsible for generating new business opportunities, nurturing leads, and closing sales over the phone, email, and online channels. This role involves working closely with marketing and field sales to ensure a smooth and effective customer journey. Key Responsibilities : • Make outbound calls and respond to inbound inquiries to generate and qualify leads • Identify customer needs and recommend appropriate products or services • Prepare quotations from CRM as per client need...

Posted 20 hours ago

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0.0 - 5.0 years

0 - 2 Lacs

mumbai, mumbai suburban, navi mumbai

Work from Office

Location- Mumbai/Navi Mumbai International Blended Process 5 days Working 2 Fixed Offs Night Shift (Both Ways cab available) Need Experience In BPO Graduate Fresher Also can Apply Immediate Joiner will prefer Contact - HR Ritu 8262884701

Posted 1 day ago

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0.0 - 4.0 years

1 - 4 Lacs

chandigarh

Remote

Call Handling, Messaging: Answer inbound calls from potential job seeker, listen to their needs, & qualify them. Provide information on WhatsApp. Pass lead to recruitment team for qualified leads - in a professional and timely manner. Work From Home

Posted 1 day ago

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0.0 - 5.0 years

1 - 4 Lacs

mumbai, thane, navi mumbai

Work from Office

Process- Tata CFAB IB (customer service) Exp- Fresher and Exp both can apply Good communication skills Salary: 12k to 16k in hand Week off- Rotational off Shift- Day Rotational shift Rounds of interview : HR, Ops, Client. Required Candidate profile Graduation is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 More Detail Contact HR Kshitij:- 9763458943 Perks and benefits Competitive salary

Posted 1 day ago

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1.0 - 5.0 years

2 - 3 Lacs

faridabad

Work from Office

Hiring for Regional profile (Kannada, Malayalam, Tamil, Telugu, Marathi, Odia, Bangla, Assamese) Job Description To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites. Minimum Qualification Criteria:- 1. Undergraduate / Graduate 2. Fresher are also eligible 3. Agent should be flexible to work in Rotation offs. Desirable qualifications: 1. Excellent Communication skills (Written/Verbal) is the foremost priority. 2. Good customer service skills & should display good analytical abilities 3. Prior experience in BPO voice process shall be preferred. 4. Computer System and ...

Posted 1 day ago

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0.0 - 3.0 years

1 - 3 Lacs

mumbai, panvel, navi mumbai

Work from Office

Process:- Customer Service JFL (Dominos Pizza) Location:- Turbhe Shift: 11:00 AM 11:00 PM (9 hrs Rotational for Full-Time Week Off: Rotational Salary: 15,500 (Full-Time) Job Description:- Join the customer support team for Dominos Pizza. Handle customer queries and provide excellent service over calls. Eligibility:- HSC or Graduate | Good communication skills | Full-time & Part-time options available How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Niraj - 8432231605

Posted 1 day ago

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0.0 - 4.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

Work from Office

Process: SBI Dhruva Process (Voice Process) Location: Navi Mumbai Shift: 9-hour shift between 8 AM – 8 PM (Rotational) Working Days: 6 days/week (1 rotational weekly off) Salary: 16,500 In-Hand + CTC Required Candidate profile Qualification: Graduate (Any stream) Experience: Minimum 6 months in Collections Contact For more details HR Priyanka:- 7875990932 Perks and benefits Career Growth Opportunity !

Posted 1 day ago

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0.0 - 4.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

Work from Office

Process: SBI Dhruva Process (Collection – X Bucket) Location: Rabale, Navi Mumbai Shift: 9-hour shift between 8 AM – 8 PM (Rotational) Working Days: 6 days/week (1 rotational weekly off) Salary: 16,500 In-Hand + CTC Required Candidate profile Qualification: Graduate (Any stream) Experience: Minimum 6 months in Collections Contact For more details HR Akshada- 9822472894 Perks and benefits Career Growth Opportunity !

Posted 1 day ago

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0.0 - 5.0 years

3 - 5 Lacs

bengaluru

Work from Office

Freshers:22k Experienced:32k With saturday,Sun off work location:bomnahalli Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO industry or related field (education/CSR). Excellent communication skills in...

Posted 1 day ago

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1.0 - 6.0 years

3 - 4 Lacs

hyderabad

Work from Office

GREETINGS FROM TECH MAHINDRA Spot offers for Immediate Joining!!! Process- International Voice Education-UG/Grad/PG Minimum 6 Months of experience is required in International Voice ( No Domestic experience /Mapping/ Content Review/chat) ONLY IMMEDIATE JOINERS 5 days working 2week off WFO/2way cab Work location -Hitech city Performance based incentives /Bonus Interview round- Screening(HR) Versant Manager round CTC provided-3lpa CTC to 4.7lpa CTC If this opportunity excites you, please forward your resume to 7386973469 Warm Regards, HR SREEJA 7386973468.

Posted 1 day ago

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0.0 - 5.0 years

1 - 3 Lacs

thane, dombivli, mumbai (all areas)

Work from Office

Hiring for Yes Bank Customer Service Process Location: Thane (Kasarvadavli) Pick & Drop: From Thane station to office Job Details: Process: Customer Service Rotational Shifts & Rotational Week Off Graduation Mandatory Good Communication Skills Required Freshers can Apply Experienced Candidates Welcome Salary: 18,000 22,000 (In-hand) + Incentives How to Apply ? To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person:- Shubham Mob No:- 8432231842

Posted 1 day ago

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2.0 - 4.0 years

0 - 0 Lacs

noida, gurugram

On-site

ere Hiring Tech Sales Executives Location: Noida / Gurugram Mode: Work from Office Role: Tech Sales Executive Process: Printer & Antivirus Calls Requirements: Excellent communication skills Must have prior experience in tech sales (printer & antivirus calls) Confident, target-oriented, and persuasive Compensation & Benefits: Salary: Up to 50,000 (based on experience & performance) Cab Allowance: Provided Meals: Not included Working Days: 5 Days (Sat & Sun Off) Salary Date: 7th of every month

Posted 1 day ago

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0.0 - 5.0 years

3 - 5 Lacs

bengaluru

Work from Office

Graduate freshers and Experienced post 3 months training it will be permanent work from home Freshers:24k Experienced:34k Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO industry or related field (edu...

Posted 1 day ago

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0.0 - 2.0 years

1 - 3 Lacs

pimpri-chinchwad, pune

Work from Office

Process:- Bajaj Process Telecalling (Outbound Process) Qualification : HSC or Any graduate / Under graduate Work From Office Location - Viman Nagar, Pune Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Good communication skills Freshers can apply Salary:- Up To 14000 + unlimited incentives Rounds of Interviews: HR round Operations round How to Apply To apply and schedule your interview send your Update CV/Resume Call or WhatsApp any of our HR HR Shital :- 9822963480

Posted 1 day ago

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0.0 - 5.0 years

3 - 7 Lacs

chennai

Work from Office

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 call hr@7848820048 call hr@7848820050 call hr@7795311458 call hr@9343402211

Posted 1 day ago

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0.0 - 4.0 years

0 Lacs

jaipur, rajasthan

On-site

Job Description: As an intern at Indian Jeweller (IJ) - Bi-monthly, your role will involve the following responsibilities: - Making outbound calls for generating leads and handling inbound calls to address queries effectively. - Tracking all interactions in the CRM system for future reference and analysis. - Providing customer support by sharing information and answering any questions that may arise. - Qualifying prospects and setting up next steps for lead management. - Collaborating with the team to achieve targets and support each other in reaching goals. About Company: Indian Jeweller (IJ) - Bi-monthly is a renowned B2B magazine that serves the retail jewellery business on a global scale...

Posted 2 days ago

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0.0 - 5.0 years

1 - 4 Lacs

mumbai, mumbai suburban, mumbai (all areas)

Work from Office

Hiring for Tata Digital Travel Native Process Location: Malad (Aspee), Mumbai Process: Customer Support Travel Domain Qualification: Graduate (mandatory) Experience: Minimum 1 year in BPO Shift Timings: Rotational shift between 9:00 AM to 9:00 PM (9-hour shift) 6 days working with 1 weekly off Salary: 29,000 CTC Job Role: Handle customer queries related to travel bookings Provide assistance with reservations, cancellations, and modifications Ensure excellent customer service Apply Now ! For application, reach out via call or WhatsApp. HR Vaibhavi at 7796426975

Posted 2 days ago

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0.0 - 5.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

Work from Office

Process:- Telecaller - Outbound Process (Telesales) -Qualification: HSC or Any graduate / Under graduate -Work From Office -Location: Thane (w) -Shifts Timing: - Day Shift -Salary:- Upto 20,000 in-hand plus incentives. Required Candidate profile Qualification:- Hsc Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Sneha Mob No:- 9822643371 Perks and benefits competitive Salary with unlimited Incentives

Posted 2 days ago

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5.0 - 6.0 years

1 - 2 Lacs

hyderabad, chennai, bengaluru

Work from Office

Capable of handling the team size of at least 10 - 15 Tele callers. Generate Appointments from Digital Enquired leads. Motivating and drive Tele callers in the most effective and efficient manner in a high-pressure environment. Responsible for the end to end Process of the lead cycle. Driving team for Generating Daily Appointments & Achieving Monthly Targets. Expert in MS-Excel & making Reports Prior outbound team handling experience is mandatory from industries like Timeshare, Hotel, NBFC, banking or Insurance. Must be Aggressive and goal Oriented. Should be able to drive the TME Incentive Scheme aggressively Reporting To - Branch Manager / Regional Manager Candidate Profile required Educat...

Posted 2 days ago

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0.0 - 5.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

Work from Office

Customer Service Executive - TATA HFL (Inbound Process) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile Qualification:- Min HSC pass Job location - Ghansoli, Navi Mumbai - 400710 To Apply /Contact For more details Contact Details:- HR Kshitij Contact No:- 9763458943 Perks and benefits competitive salary range

Posted 2 days ago

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0.0 - 5.0 years

2 - 6 Lacs

noida, gurugram, delhi / ncr

Work from Office

Hiring for INTERNATIONAL CHAT & VOICE PROCESSES Top MNC Gurgaon, Noida Open Positions: International Voice Process International Chat Process Salary Range: Freshers: 15,000 23,000 (in-hand) Experienced: 24,000 45,000 (in-hand) (Note: For experienced candidates, valid documents are required.) Shift Details: Rotational Shift Both-side cab facility available Eligibility: Freshers and experienced candidates can apply Graduates and undergraduates are eligible Good English communication skills required Openings only for international processes Contact Details: Sr. HR Rohan Phone/WhatsApp: 9266746802 HR Priyanka Phone/WhatsApp: 8865082244 HR Priya Phone/WhatsApp: 9315621253 Email: rohanrk10.hr@gmai...

Posted 2 days ago

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Exploring Calls Jobs in India

The calls job market in India is thriving with numerous opportunities for job seekers looking to start or advance their career in this field. Calls jobs encompass a wide range of roles, including customer service representatives, telemarketers, call center agents, and more. These roles are essential for businesses to maintain communication with customers and clients, making them an integral part of various industries.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

These cities are known for their booming call center industry and actively hire professionals for calls roles.

Average Salary Range

The average salary range for calls professionals in India varies based on experience and location. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-8 lakhs per annum.

Career Path

A career in calls typically progresses from entry-level roles such as Customer Service Representative to more senior positions like Team Leader, Operations Manager, and ultimately, Call Center Director.

Related Skills

In addition to calls skills, professionals in this field are often expected to have strong communication skills, problem-solving abilities, customer service orientation, and proficiency in relevant software tools.

Interview Questions

  • What motivated you to pursue a career in calls? (basic)
  • How do you handle difficult customers or clients? (medium)
  • Can you walk us through a challenging call you've handled in the past and how you resolved it? (medium)
  • How do you prioritize your tasks in a fast-paced call center environment? (medium)
  • What strategies would you use to upsell a product or service to a customer? (medium)
  • Explain the importance of active listening in a calls role. (basic)
  • How do you stay motivated during long hours of calls? (basic)
  • Share a time when you had to de-escalate a tense situation with a customer. (medium)
  • How would you handle technical issues during a call with a customer? (medium)
  • Describe a time when you went above and beyond to provide excellent customer service. (medium)
  • How do you ensure accuracy in documenting call details and customer interactions? (basic)
  • What tools or software are you familiar with for managing calls efficiently? (basic)
  • How do you handle high call volumes without compromising quality? (medium)
  • Explain a situation where you had to collaborate with team members to resolve a customer issue. (medium)
  • What do you think are the most important qualities for a successful calls professional? (basic)
  • How do you adapt your communication style when interacting with different types of customers? (medium)
  • Describe a time when you had to follow a strict script during a call. How did you personalize the interaction? (medium)
  • How would you handle a situation where a customer requests a refund for a product or service? (medium)
  • What steps would you take to ensure customer satisfaction after a call? (basic)
  • How do you handle stress and pressure in a high-volume call center environment? (medium)
  • Explain the role of empathy in building rapport with customers. (basic)
  • How do you handle confidential information shared by customers during calls? (medium)
  • Share your experience with using CRM software for managing customer interactions. (basic)
  • How do you stay updated on product/service information to provide accurate assistance to customers? (basic)

Closing Remark

As you prepare for interviews in the calls job market in India, remember to showcase your communication skills, problem-solving abilities, and customer service orientation. With the right preparation and confidence, you can excel in this field and advance your career successfully. Good luck!

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