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1.0 - 6.0 years

0 - 0 Lacs

delhi, gurugram

On-site

Dear Candidates, We are looking Quality Analyst in Gurugram Salary upto 35k Job Description Excellent Communications skills Candidates must have experience in international sales/collections process If u interested call Ruchika @9650997623

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1.0 - 2.0 years

2 - 3 Lacs

Gurgaon, Haryana, India

On-site

Job Description: We are hiring Customer Support Associates for an International Voice Process ,A service that helps individuals with hearing difficulties by displaying captions of live conversations on a touchscreen phone . As part of this role, you will be handling voice-based customer interactions with a strong focus on clarity, empathy, and communication excellence. Handle inbound and outbound calls for an international voice process Accurately transcribe live conversations for hearing-impaired users Maintain high levels of accuracy and speed during calls Communicate clearly and professionally with US-based customers Provide basic technical and service-related support Work effectively in 24x7 rotational shifts Interested candidates can connect on below mentioned HR: HR Priyanka : 9816787033 HR Diksha : 76500 19021

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3.0 - 8.0 years

0 - 0 Lacs

bangalore

On-site

Greetings from PERSONAL NETWORK !!!! Hiring for Inside sales CUSTOMER SUPPORT REPRESENTATIVE . Post : Customer Support Representative Process : Inside Sales Experience : 1 to 10 years Salary : 4.5LPA Shift : US Rotational / UK Shift Location : Bangalore Contact: TINNA : 7619281864 Sonal : 7795320937 Kavya : 7619218164 Email to : prabhu@personalnetworkindia.com BEST WISHES FROM PERSONAL NETWORK

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4.0 - 8.0 years

0 - 0 Lacs

bangalore

On-site

Greetings from PERSONAL NETWORK !!!! GOOGLE MEET DRIVES !!!! AR CALLER - VOICE HEALTH INSURANCE INBOND CALLS AND OUT BOND CALLS Salary Upto 4.8 Lakhs Bangalore 8 m years to 3.5 Years BSC / BE / MCA / BA 3.8 LPA to 4.8 LPA Rotational SHIFT CAB upto 20 to 25km Food Facility available. virtual Interview Appointments TOMORROW Contact NUMBER @ pavitra @ 7619218164 KAVYA @ 76191 85930 RAJ @ 9845162196

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4.0 - 9.0 years

4 - 9 Lacs

Hyderabad

Work from Office

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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0.0 - 3.0 years

2 - 6 Lacs

Milak

Work from Office

Position Title: Nurse-Local Announcement (Nutrition / Triage / Screening / Wound Dressing) Activation Date: 16 July, 2025 Announced Date: 16 July, 2025 Expire Date: 21 July, 2025 Job Location: Nimruz Nationality: Afghan Category: Health Care Employment Type: Full Time Salary: As per the salary scale Vacancy Number: 101-2025 Of Jobs: 1 City: Milak Organization: INTERSOS Years of Experience: 2+ years of relevant work experience at least, Contract Duration: 11 Months Gender: Male Education: Nursing certificate is required Close date: 2025-07-21 About INTERSOS Over the past few years, Afghanistan has witnessed a relative improvement in security and stability across much of the country This has allowed humanitarian actors like INTERSOS to maintain uninterrupted access and expand services in areas that were previously hard to reach Despite this progress, the humanitarian situation remains critical, with millions of Afghans continuing to face acute vulnerabilities due to prolonged economic hardship, natural disasters, and limited access to essential services, In 2025, more than half of the population is in need of humanitarian assistance, with food insecurity, child malnutrition, and displacement remaining key concerns Natural disasters, such as floods and recent earthquakes, have further compounded the needs of already struggling communities, INTERSOS continues to operate through a community-based approach with field bases in Kabul, Kandahar, and Zabul, delivering primary healthcare, nutrition, and protection services with a focus on women, children, and persons with disabilities The organization enjoys strong community acceptance and collaborates closely with relevant national authorities, including maintaining the full participation of female staff in all activities, While the operational environment is largely stable and conducive, funding shortfalls and systemic barriers such as restrictions on financial flows and administrative bottlenecks continue to impact the scope and scale of humanitarian response Sustained support is crucial to ensure the continuity of life-saving services and to address the urgent needs of Afghanistans most vulnerable populations, Job Description To contribute to a reduced morbidity and mortality associated with malnutrition, diseases and hazards resulting from deficient (or non-existing) health and nutrition services, environmental health conditions and protection environment in conflict-affected communities Kabul provinces Afghanistan, Duties And Responsibilities Identify the level of severity of sickness, orientated cases to appropriate competence for good management (Midwife, Medical assistant, or Physician): triage, Provides direct nursing care to patients including: dressing, catheterization, vital signs, and medications, Prepares the observation room and maintains the equipment, Follows guidelines and standards in providing first aid to emergency cases, under orientation of the physician, Monitors the cleanliness, sterilization and storage condition of medical instrument, Supervises technically the nurse aide, Follow all universal precautions, Educate patients about benefits of routine immunization at clinic level and community level, Educate patients about potential side effects of vaccines, Educate patients on the importance of maintaining their cards, Refer any ill patients to the appropriate clinic staff, Assist clinic staff as needed and as requested by the supervisor, especially if patient flow is light, Support regular community based identification of malnutrition cases through screening for children 6-59 months, pregnant and lactating women and referral to nearest treatment point and follow-up on defaulters, Ensure proper registration and admission/discharge of OTP patients including ongoing monitoring on patients, Any other duties that may be assigned by line supervisor, Job Requirements Nursing certificate is required, 2+ years of relevant work experience at least, Pashto and Dari skills are required; English is preferable Work experience in Health as emergency response projects is preferable, Previous experience working for an international NGO is preferable, Commitment to INTERSOS principles, Comply with all relevant INTERSOS policies and procedures, Strong organizational and communication skills, with the ability to effectively present information and respond appropriately to questions from supervisor in the field, Ability and willingness to travel and stay overnight at service delivery point, Submission Guideline Respected Applicants, please visit the link below and fill in the required information, https://forms gle/zDBeMCZd1YQoW8sh8 Note:This position is only for local residents Please note that only shortlisted applicants will be contacted and called for a test/Interview, Qualified People with Physical Disabilities and Female candidates are highly encouraged to apply Submission Email https://forms gle/zDBeMCZd1YQoW8sh8 Show

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3.0 - 6.0 years

7 - 11 Lacs

Pune

Work from Office

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Associate of Arts Travel Percentage 0% Job Locations Pune of Position 1 As the world works and lives faster, FIS is leading the way Our fintech solutions touch nearly every market, company and person on the planet Our teams are inclusive and diverse Our colleagues work together and celebrate together If you want to advance the world of fintech, wed like to ask you~ Are you FIS What You Will Be Doing As an Employee Relations (ER) Advisor, you will be responsible for~ Guidance and Compliance~ Provide expert guidance to management on employee relations matters, ensuring compliance with employment laws and company policies Investigation~ Conduct thorough investigations into intricate, HR-related employee grievances and ethics cases, resolving conflicts and recommending appropriate actions Consultation~ Handle consultation actions such as TUPE, with external support for larger actions Terminations~ Handle sensitive, in-depth, and escalated involuntary terminations, with involvement in all involuntary exits in certain countries Labor Relations (Applies, but not limited to Austria, Belgium, France, Germany, Luxembourg, Netherlands, Tunisia)~ Administer and facilitate work agreements between works councils, unions, employees, and managers Support FIS Works Council leaders/presidents, draft proposals, and communicate between parties and unions as appropriate Investigate complaints raised to the works councils Manage workplace relationships between employees, management, and unions Serve as a point of contact for labor inspections and queries Training~ Deliver training programs for managers and employees on employee relations topics, such as conflict resolution and effective communication What You Will Need Conflict Resolution/Negotiation~ Ability to mediate disputes and negotiate agreements effectively Knowledge of Employment Laws~ In-depth understanding of local and international employment laws and regulations Problem Solving~ Strong analytical skills to identify issues and develop effective solutions Empathy~ Ability to understand and share the feelings of others, fostering a supportive work environment Active Listening~ Excellent listening skills to fully understand and address employee concerns Communication Skills~ Strong verbal and written communication skills to convey information clearly and effectively Organizational Abilities~ Exceptional organizational skills to manage multiple tasks and priorities efficiently Strategic Oversight~ Ability to provide strategic direction and oversight in employee relations matters Compliance Expertise~ Strong knowledge of compliance requirements to ensure adherence to laws and regulations Employment Law Knowledge~ Demonstrating a working knowledge of employment law Microsoft Office Proficiency~ Showing proficiency in Microsoft Office applications, such as Excel and Word Confidentiality~ Demonstrating an ability to work with confidential information Market Awareness~ Clear understanding of and strong focus on the external market, competitors, regulatory, and marketplace trends Attention to Detail~ Attention to detail, analytical/reasoning, interpersonal, organizational, and problem-solving skills Cross-Functional Teamwork~ Ability to work effectively in a cross-functional team environment Data Analysis~ Ability to draw accurate conclusions from raw data Interpersonal Skills~ Ability to interface with all levels of employees Flexibility~ Ability to prioritize, multi-task, and maintain flexibility in a fast-paced, changing environment Relationship Building~ Ability to establish and maintain effective working relationships with employees, vendors, clients, and the public Judgment and Business Acumen~ Sound judgment, business acumen, influencing skills, and proactive approach to effectively address sensitive employee issues Years Of Experience Minimum of 7 years of progressive HR experience , with a strong emphasis on employee relations as the primary focus area, What We Offer You At FIS, you can learn, grow and make an impact in your career Our benefits include~ Flexible and creative work environment Diverse and collaborative atmosphere Professional and personal development resources Opportunities to volunteer and support charities Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the Online Privacy Notice , Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company, #pridepass Show

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2.0 - 7.0 years

1 - 4 Lacs

Mumbai

Work from Office

Walk In Axis Bank - VKYC Officer Mumbai Vileparle Contact : Ganesa Subramanian Number : 8056659888 (Whatsapp only ) share cv to this number Video KYC (VKYC) officer immediate JOINERS PREFERRED (max 20 - 30 days notice period only can apply) Mention Ganesa HR on top of your resume Job description Video KYC Job Description About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience. About the Role: The Video KYC Officer is part of the liability team under AVC, Axis Bank, which handles the NTB acquisitions and liability products. They need to be proficient in the completing the Video based KYC norms to help the customer be digitally on-boarded, and should possess working knowledge of Retail Asset products, Banking operations, Investment options and Card products. The VKYC Officer uses digital skills, operational knowledge and impactful client interactions to deliver on the promise of accurate and compliant VKYC for the customer and ensuring a pleasant journey in digital on boarding process, also exploring for any other up sell/cross-sell opportunities wherever possible. Key Responsibilities: Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customers product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards. Utilize effectively all applications, tools, and databases used to process transparent end to-end client support. Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations. Qualifications: Optimal qualification for success on the job is: 2+ year of experience in BFSI industry, preferably in a phone/video banking/telesales setup. Prior experience is Banking ops/Sales preferred but not mandatory. Minimum of 15 Years of formal Education. Role Proficiencies: For successful execution of the job, the candidate should possess the following: Proficient with systems related to Banking transactions and services and simple resolutions for video connects thru different devices. Strong willingness to work in a digital-banking setup Teamwork, verbal and written excellence, resilience and highly motivated. Must be flexible and understanding in a challenging and ever-changing environment Excellent communication skills both written and verbal es Preferred candidate profile Perks and benefits

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0.0 - 3.0 years

2 - 3 Lacs

Faridabad, Gurugram, Delhi / NCR

Work from Office

Customer Service Representative for Gurgaon Location We are looking for Voice Process - Inbound (International) who has prior experience in international voice process. Freshers are also welcome with excellent communication skills Job Location: Gurgaon 5 Days Work from Office (Both side transport) Work Experience 0-30 months Job Description: Customer service through calls. Ensure timely and accurate service delivery at defined productivity levels. Build client and domain knowledge to be able to deliver resolution in the first conversation. Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort. Maintain internal and client level delivery quality on calls, chats and email conversations. Adhere to customer service attendance and accountability policies. Execute issue / query resolution and ensure proper documentation and follow-up. Identify, share and support operational improvements. Relevant Experience Excellent communication skills. Should be flexible to work in rotational shifts. Proficient in computer usage and basic knowledge of MS Office. Defined career roadmap that offers growth opportunities. Performance based incentive program. Investment in talent development and skills enhancement. Work life balance with any 5-day work week. Collaborative environment with best-in-class professionals. Category International customer service Voice Working Conditions Flexibility to work in 24*5 shifts (5 days working) Education Skills Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.) Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience NOTE: Interested candidates can share their profile directly at yatharth.srivastava1@wipro.com with subject line " Application for CSR - Voice Process"

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1.0 - 3.0 years

1 - 4 Lacs

Chennai

Work from Office

Role: Customer Support Skills: Good English Communication skills Exp: 1+ years in international voice Salary : mix 4.4 LPA Notice period: Immi joiner Shift: Night shift Location: Chennai. Regards, Laxman 8098764660

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Nivetha 9884676582 for more info Thanks, Nivetha 9884676582

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0.0 - 5.0 years

3 - 3 Lacs

Bengaluru

Work from Office

Freshers & Experienced Must have excellent communication skills. Must be flexible with 24*7 Shifts Freshers CTC 25k Exp 30k To schedule an interview ring 9916839275 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;9916839275 Perks and benefits 2 days week off / 2 ways cab facility

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0.0 - 3.0 years

3 - 3 Lacs

Chennai

Work from Office

Hi, Do you have strong written skills and a clear speaking voice? We're seeking enthusiastic Customer Support Representatives (Semi-Voice) to join our team, specifically for US shifts. Exp - 0 to 3yrs (Freshers are welcome) Shifts - US(Night) shifts with rotational weekoffs (5 day working and 2 days week off) Work mode - Work from office Transport - Free transport for pick and drop provided(within *25km radius) Should have good communication skills(verbal and written) Salary - 3- 3.5 lakhs per annum Should be an immediate joiner Provide exceptional customer support through a blend of chat/email and phone interactions. Respond to customer inquiries efficiently and accurately, ensuring a positive and helpful experience. Troubleshoot basic issues and guide customers through solutions using clear, easy-to-understand language. Maintain accurate records of all customer interactions and resolutions in our system. Collaborate with team members to share knowledge and continuously improve service delivery. Learn and adapt quickly to new product information and support processes. What We're Looking For: No prior experience required! This role is ideal for freshers passionate about customer service. Excellent verbal communication skills with a clear and professional speaking voice. Strong written communication skills, including proper grammar, spelling, and punctuation, for effective chat and email support. A customer-focused mindset and a genuine desire to assist others. Strong problem-solving abilities and attention to detail. Ability to multitask effectively in a fast-paced environment. If you are interested click on the apply button.

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3.0 - 8.0 years

0 - 0 Lacs

bangalore, noida, kolkata

On-site

any graduate with 3 years exp in customer service/ collections (b2b) with excellent communication skills can apply Handle B2B clients for project sales Salary up to 6 Lakhs location Kolkata,Bangalore,NOIDA,GURUGRAM AMIT GANDHI 9910877518 8285888002

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1.0 - 6.0 years

3 - 5 Lacs

Noida

Work from Office

Manage international inbound calls with customer service excellence Resolve issues promptly and professionally Salary upto 43k Inhand - 5 days working + Both side cab Call Vicky - 99109 01004 Hiring for Noida and Gurugram both Office cab/shuttle Health insurance Annual bonus Provident fund Over time allowance Shift allowance Life insurance Performance bonus Sales incentives Joining bonus

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0.0 - 1.0 years

2 - 2 Lacs

Hyderabad

Work from Office

Required Skills Any Graduation/PG Good Comms Typing 25 wpm Flexible Preferable Male 5 Day US process Required Candidate profile Handle customer queries through email, chat, or tickets in a timely and professional manner. Maintain accurate and detailed records of customer interactions.

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0.0 - 1.0 years

2 - 2 Lacs

Medak

Work from Office

Required Skills Any Graduation/PG Good Comms Typing 25 wpm Flexible Preferable Male 5 Day US process Required Candidate profile Handle customer queries through email, chat, or tickets in a timely and professional manner. Maintain accurate and detailed records of customer interactions.

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0.0 - 1.0 years

2 - 2 Lacs

Sangareddy

Work from Office

Required Skills Any Graduation/PG Good Comms Typing 25 wpm Flexible Preferable Male 5 Day US process Required Candidate profile Handle customer queries through email, chat, or tickets in a timely and professional manner. Maintain accurate and detailed records of customer interactions.

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1.0 - 2.0 years

9 - 13 Lacs

Mumbai

Work from Office

POSITION SUMMARY Position Consultant Reporting to Manager Business CRISIL Division Consulting (Market Intelligence & Analytics) Location Mumbai ROLE SUMMARY Executing consulting assignments in the Energy sector (Power, Renewables, New Energies) for Donor, Government and Public sector clients; plus support business development and franchise building activities. JOB REQUIREMENTS Executing consulting assignments – work planning, developing approach & methodology, collecting data, conducting stakeholder consultations/ interviews, data analysis, financial modelling, report writing, preparing presentations Tender based business development – supporting in responding to tenders, writing approach & methodology for proposals Education Postgraduate in Management/ Business Administration/ Finance/ Economics or equivalent Essential Qualification Research, data collection, data analysis, report writing, preparing presentation MS Excel including financial modelling Ability to confidently interact and present to senior stakeholders within Clients Willingness to travel, including International Consulting experience in international geography would be a plus Experience 1-2 years of Consulting experience in the Energy sector (Power, Renewables, New Energies) working with Donor agencies, Governments and Public Sector clients SUMMARIZED REQUIREMENT Consultant role in Energy practice of CRISIL’s Consulting division. 1-2 years of consulting experience in the Energy sector (Power, Renewables, New Energies) for Donor, Government and Public sector clients. Postgraduate in Management/ Business Administration/ Finance/ Economics/ equivalent. Location – Mumbai.

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1.0 - 2.0 years

8 - 12 Lacs

Mumbai

Work from Office

POSITION SUMMARY Position Consultant Reporting to Manager Business CRISIL Division Consulting (Market Intelligence & Analytics) Location Mumbai ROLE SUMMARY Executing consulting assignments in the Energy sector (Power, Renewables, New Energies) for Donor, Government and Public sector clients; plus support business development and franchise building activities. JOB REQUIREMENTS Executing consulting assignments – work planning, developing approach & methodology, collecting data, conducting stakeholder consultations/ interviews, data analysis, financial modelling, report writing, preparing presentations Tender based business development – supporting in responding to tenders, writing approach & methodology for proposals Education Postgraduate in Management/ Business Administration/ Finance/ Economics or equivalent Essential Qualification Research, data collection, data analysis, report writing, preparing presentation MS Excel including financial modelling Ability to confidently interact and present to senior stakeholders within Clients Willingness to travel, including International Consulting experience in international geography would be a plus Experience 1-2 years of Consulting experience in the Energy sector (Power, Renewables, New Energies) working with Donor agencies, Governments and Public Sector clients SUMMARIZED REQUIREMENT Consultant role in Energy practice of CRISIL’s Consulting division. 1-2 years of consulting experience in the Energy sector (Power, Renewables, New Energies) for Donor, Government and Public sector clients. Postgraduate in Management/ Business Administration/ Finance/ Economics/ equivalent. Location – Mumbai.

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0.0 - 5.0 years

1 - 5 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Profile -Customer Service Executive - Voice / Blended / Chat / Tech Support / Travel Support Job Location - Gurgaon Salary - 20k -46k Shift - Day and Rotational Shift both 5 Days Working Immediate Joiners Required Candidate profile Graduate / U.G Fresher & Experienced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8544750781 HR Ombir - 7988076976 HR Anamika - 8882318458

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0.0 - 5.0 years

2 - 5 Lacs

New Delhi, Gurgaon/Gurugram, Delhi / NCR

Work from Office

Customer Support Executive - International BPO - Voice / Chat / Blended / Travel Support / Tech Support Profile - Process Associate Salary - 28k -45k 5 Days Working Shift - Rotational Immediate Joiners No Placement Charges Required Candidate profile Graduate / U.G Fresher & Experienced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8544750781 HR Ombir - 7988076976 HR Anamika - 8882318458 Perks and benefits Good Incentive and Cab Facility

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1.0 - 5.0 years

3 - 7 Lacs

Pune, Gurugram, Bengaluru

Work from Office

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. salary 8.5lks call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

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1.0 - 5.0 years

3 - 5 Lacs

Noida, Hyderabad, Pune

Work from Office

International Chat Process Experience = Minimum 6 months international Live chat experience required Salary =3.5LPA to 5 LPA Location = Pune & Noida Share cv on = 6367194878

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1.0 - 6.0 years

4 - 5 Lacs

Pune

Work from Office

Hiring: US Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (247) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

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Exploring International Jobs in India

The international job market in India is thriving, with many companies actively seeking professionals with experience in working with global clients or on international projects. Whether you are looking to gain exposure to different cultures, expand your professional network, or simply explore new career opportunities, pursuing an international job in India can be a rewarding experience.

Top Hiring Locations in India

  1. Bangalore: Known as the Silicon Valley of India, Bangalore is a hub for international tech companies.
  2. Mumbai: A major financial center, Mumbai offers opportunities in banking, finance, and consulting.
  3. Delhi: The capital city attracts international organizations and embassies, offering diverse job opportunities.
  4. Pune: Home to a growing IT sector, Pune is a popular choice for international tech roles.
  5. Hyderabad: With a booming tech industry, Hyderabad is a great place for international job seekers in IT and software development.

Average Salary Range

The average salary range for international professionals in India varies based on experience and industry. Entry-level positions can range from INR 5-10 lakhs per annum, while experienced professionals can earn upwards of INR 20-30 lakhs per annum.

Career Path

In the international job market, a typical career path may include roles such as International Business Development Executive, International Marketing Manager, and International Sales Director. As you gain experience and expertise in working with global clients, you may progress to roles such as Global Account Manager or International Operations Director.

Related Skills

In addition to international skills, professionals seeking international roles in India may benefit from having skills in cross-cultural communication, global business strategy, market research, and foreign languages.

Interview Questions

  • What experience do you have working with international clients? (basic)
  • How do you stay updated on global market trends and developments? (medium)
  • Can you give an example of a successful international project you have managed? (medium)
  • How do you handle cultural differences in a professional setting? (medium)
  • What strategies would you use to expand our international client base? (advanced)
  • How do you assess and mitigate risks in international business transactions? (advanced)
  • Can you provide an example of a challenging negotiation you have been involved in with an international partner? (advanced)
  • How do you prioritize tasks when managing multiple international projects simultaneously? (medium)
  • What experience do you have with international regulatory compliance? (medium)
  • How do you build and maintain relationships with international stakeholders? (basic)
  • Have you ever had to resolve a conflict with an international team member? How did you handle it? (medium)
  • How do you ensure effective communication with international colleagues who speak different languages? (basic)
  • What strategies do you use to adapt to different cultural norms in a business setting? (medium)
  • Can you discuss a time when you had to navigate a challenging international business negotiation? (advanced)
  • How do you approach building trust with international clients? (medium)
  • What tools or resources do you use to keep track of international market trends? (basic)
  • How do you handle time zone differences when collaborating with international teams? (basic)
  • Can you provide an example of a successful international marketing campaign you have led? (medium)
  • How do you assess the competitive landscape in international markets? (medium)
  • What experience do you have with international trade regulations? (medium)
  • How do you ensure confidentiality and data security in international business transactions? (medium)
  • Can you discuss a time when you had to troubleshoot a technical issue in an international project? (medium)
  • How do you approach building a diverse and inclusive international team? (medium)
  • What strategies do you use to manage cultural conflicts within an international team? (advanced)

Closing Remark

As you prepare to explore international job opportunities in India, remember to showcase your unique skills and experiences that set you apart in the global market. With the right preparation and confidence, you can embark on a successful international career in India. Good luck!

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