151 Bpo Management Jobs - Page 2

The Head of HR will lead HR strategy for BPO across locations, overseeing recruitment, compliance, engagement, training, payroll, and operations, aligned with the organization’s vision of rural empowerment and service excellence. Required Candidate profile Strong in rural HR & BPO models, leadership, HRMS, data analysis; hands-on, mobile; familiar with CSR, skilling, social programs; MBA/PGDM in HR; certifications in labor law, PoSH, L&D preferred.

Urgent Opening for Call center Supervisoir Exp - min of 4 + years exp in call center CTC - upto 25 k per month location - Mangalagiri

Job Title: Customer Care Head Location: Noida-94 Department: Customer Support / Service Job Summary: We are seeking an experienced Customer Care Head to lead and manage our customer support operations. The ideal candidate will be responsible for driving service excellence, improving customer satisfaction, and building a high-performing support team. Key Responsibilities: Lead and manage the customer care team across all channels (calls, email, chat, social media). Define and monitor SLAs, KPIs, and quality standards. Resolve escalations and ensure timely handling of customer issues. Develop customer service strategies to enhance satisfaction and retention. Implement best practices, tools, an...

Lead daily call center operations, manage KPIs, ensure smooth customer interactions, train and coach teams, resolve escalations, collaborate across functions, implement CRM/tools, ensure compliance, and drive service excellence with accountability. Health insurance Provident fund

Manager Operations in International BPO Coaches and mentors Team Leads & AMs/DMs Experience of International Voice process in BPO Only Female Candidates are required Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of Voice Process is Mandatory Should be comfortable with Client Handling Should have min 5 years exp of Team Handling Location-: Kolkata Sal upto 14 LPA Excellent Communication Skills

Hiring Call Centre Manger for Domestic process Location- Zirakpur Salary Package- 7 lpa Exp - 5+ years with BPO and exp in handling entire process indivisually Call/WhatsApp@7986969965

We are Urgently Hiring for the Position of Team Lead Lien Ops for Vadodara Location-Work From Office Position Name: Team Lead Lien Ops Location: Vadodara Shift Timings: 2 PM to 9 PM / 3 PM to 12 midnight / 6 pm to 3 am / 9 pm to 6 am POSITION SUMMARY Team Leader Managing your team effectively to achieve desired and optimum utilization of resources. Ensuring team member productivity. training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer...

About the Role We are seeking an experienced and results-driven Assistant Manager Operations to lead and optimize a high-performing BPO call centre team handling sales and customer service processes. The ideal candidate will have strong leadership skills, a proven track record in achieving KPIs, and the ability to drive performance excellence in a fast-paced environment. Key Responsibilities Team Leadership: Manage, coach, and motivate a team of agents to achieve sales targets, customer satisfaction scores, and operational KPIs. Process Management: Oversee inbound and outbound operations for both sales campaigns and customer support functions. Performance Monitoring: Track daily/weekly/month...

5-8 years of exp in call center management, preferably in financial services or home loan sector Strong leadership skills with experience managing teams of 30+ Callers Gender: Open Age: Up to 38 years Location: Ghansoli, Navi Mumbai Working: 6 days

Develop and implement strategies to achieve call center objectives, including customer satisfaction, service quality, cost efficiency, and performance targets. Lead, mentor, and motivate call center managers, team leaders. Required Candidate profile Plan workforce requirements and optimize staff scheduling to meet demand. Implement training and development programs to enhance agent skills and performance.

Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Bangalore / Mumbai Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Operations Manager ITes & BPO Job Description CogentHubCx.AI is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets. Keeps Operational costs to a minimum and ensures revenue targets are met Responsible for en...

Department: Customer Experience / Operations Location: Gurgaon, India Reports To: Managing Director Customer Experience, MEISA Job Type: Full-time To apply, Call HR Parvez Alam at 9810332844 Who we are Here, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team & we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. It is a place to enjoy constant change, growth, and progress in your career. Our will...

Team handling expertise, strong communication & operational efficiency to drive telecalling performance. Handle team of telecallers & audit their calls and handle clients queries polietly & efficiently.

Roles and Responsibilities Manage customer care operations to ensure high levels of satisfaction, quality, and efficiency. Develop and implement effective strategies to improve customer retention, reduce churn rates, and increase revenue growth. Collaborate with cross-functional teams to resolve complex issues, identify root causes, and implement corrective actions. Analyze data to measure performance metrics such as first call resolution rate, average handling time, and customer satisfaction scores. Provide coaching and training to team members on product knowledge, soft skills development, and process improvements. Desired Candidate Profile 5-8 years of experience in BPO or call center env...

Contact Centre Manager to lead outsourced partner ops across call centre & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile 8–12 yrs exp in contact centre/customer service ops with proven expertise in outsourced/vendor mgmt, billing governance & social media support. Skilled in customer experience & escalation handling.

Key Responsibilities: Assist in planning, coordinating, and supervising daily operational activities to meet organizational goals. Support the Operations Manager in implementing and monitoring SOPs, policies, and operational procedures. Monitor team performance, delegate tasks, and ensure timely and high-quality execution of operations. Handle customer service escalations and ensure timely resolution of issues to maintain customer satisfaction. Analyze operational data, generate reports, and provide insights to management for informed decision-making. Assist in resource planning, shift scheduling, and workforce management. Ensure compliance with company policies, health and safety regulation...

Minimum 14 years of banking experience with a majority of that time in Service / Sales / Operations (as applicable) Extensive knowledge of banking operations & process management Excellent analytical skills Call 7200550458, 9361349589, 9791593200 Required Candidate profile Knowledge of banking business/financial services Strong interpersonal skills, influencing and coaching skills Good problem solving and quick decision making skills

Lead and motivate team to achieve targets and maintain quality. Monitor performance, provide coaching, and handle escalations. Ensure compliance with process guidelines and client requirements. Prepare reports and drive continuous improvement.

Walk-in Drive Team Leader Role (International Process) Noida We are conducting a Walk-in Drive for the Team Leader position in Noida . Date: Saturday, 30th August 2025 Location: Noida, Sector 144 Salary: Up to 5 LPA (Approx. 40,000 in-hand) Experience Required: Minimum 1 year as Team Leader (on paper) Interview Mode: Walk-in only Registration: Prior registration is mandatory Key Responsibilities Excellent communication skills. Motivate agents to achieve KPIs. Coaching & development of team members. Managing daily operations. Project & task management. Setting clear goals & ensuring performance delivery. How to Apply Interested candidates, please share your resume on WhatsApp for fast revert:...

Walk-in Drive Team Leader Role (International Process) Noida We are conducting a Walk-in Drive for the Team Leader position in Noida . Date: Saturday, 30th August 2025 Location: Noida, Sector 144 Salary: Up to 5 LPA (Approx. 40,000 in-hand) or hike on Last Salary Experience Required: Minimum 1 year as Team Leader (on paper) Interview Mode: Walk-in only Registration: Prior registration is mandatory Key Responsibilities Excellent communication skills. Motivate agents to achieve KPIs. Coaching & development of team members. Managing daily operations. Project & task management. Setting clear goals & ensuring performance delivery. How to Apply Interested candidates, please share your resume on Wh...

Ops Manager & AM Graduation mandate 5 days working 2 rotational week off Should be fluent in English. Looking for immediate joiner * 2 years of on paper exP. in same Role mandate. * Overall 10+ years of exp. * Salary -7- 10 lpa Call -7697428237 Required Candidate profile Must have experience in BPO industry Must have total 9+ years of experience in total. Should have lead overall processes SLA, P&L and client management,Profit & loss

Company Overview: Infimobile, a subsidiary of Aryagami, operates as a Mobile Virtual Network Operator (MVNO) in the United States. Infimobile leverages Aryagami's innovative BSS/OSS (Business Support Systems/Operations Support Systems) solutions to offer cost-effective and flexible mobile plans with nationwide coverage. We are committed to providing seamless service and exceptional customer experiences. Role Summary: Infimobile is seeking a highly motivated and experienced Operations and Escalation Manager to lead our customer-facing operations and manage critical customer issue escalations. This role is pivotal in ensuring the smooth day-to-day functioning of our customer support teams whil...

Senior Manager Operations - Female's only Night Shifts Location: Whitefield, Bangalore Job Responsibilities : Min. 14-18 year of overall experience in call center/BPS, with 2+ year of experience as a Manager operations Should have managed team size of min. 300+ HC. Experience in working for International Voice process (Call center/Backend) is mandatory Experience of handling multiple clients at the same time. Manage and deliver Service level as expected. Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, PPTs Participation in client calls/quality Calibration/Process updates. Participate in MBR/QBR Review financial...

Recruitment Drive at Thrissur: August 30, 2025, Saturday VENUE: Christ College (Autonomous), Irinjalakuda North P O, Thrissur 680125 Role: Assistant Manager International Voice Process Experience : 6-10 years Work Location: Trivandrum Job Requirements: Good work experience in International Voice Process Excellent communication and team management skills Experience of 6-10 years and minimum 2 years of experience in leading a team. Good knowledge about contact centre metrices People Management (KRA & Appraisal handling experience) Stakeholder Management, Performance Management, Attrition handling Flexible to work in rotational shifts DATE: August 30, 2025, Saturday