87 Bpo Management Jobs - Page 2

Hiring: Ops & Sr. Ops Managers - Aviation Process Min 6-15 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Six Sigma certification preferred Team & Client mgmt | 24/7 shifts | Noida CTC: 15-28 LPA Call Latika & WhatsApp CV: +91-9810996899 Required Candidate profile Min 14-15 yrs in aviation ops, 7-10 yrs in team & client mgmt GDS (Amadeus/Sabre) expertise, KPI/SLA handling, aviation compliance, customer service skills, flexible for 24/7 rotational shifts.

Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Thane Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

10+ years of experience in a Manager role, in BPM, IT & ITES industry. - Operations/People/Stakeholder Management - "Mortgage/BFSI US International Experience in BPO/BPM Mandatory" Watsapp (Anuj - 8249759636) for further details.

What You'll Do: We are looking for an accomplished Senior Manager to lead our HS Classification function, responsible for managing a complex, high-volume global operation. You bring expertise, strategic foresight, and judgment to independently design team structures, processes, and projects, ensuring understanding of long-term team goals and customer expectations. You will report to the Director or E- Commerce Classification. What Your Responsibilities Will Be: Scope: Oversee multiple layers of management covering diverse process areas, potentially across multiple locations. Manage a large team of 150+ including managers and individual contributors, ensuring engagement. Ambiguity: Independently set the vision and strategic direction for the HS Classification team, navigating through defining long-term strategies. Decide team structures and processes required to meet evolving needs and customer demands. Complexity: Manage complex operational challenges, escalations, and critical decisions, carefully balancing resources, opportunities, and sustainability. Address complex global compliance and regulatory requirements, identifying and mitigating long-term risks. Impact: Promote outcomes that influence organizational goals, customer satisfaction, and compliance excellence. Identify gaps, opportunities, and projects that inspire operational efficiencies, quality improvements, and cost optimization. Execution: Lead management projects, creating long-term mechanisms for continuous improvement, operational excellence, and audit capabilities. Lead plans such as platform transitions, product enhancements, capacity planning, and critical hiring, ensuring quality execution. Establish clear Indicators and conduct regular operational reviews, promoting a culture of accountability and continuous improvement. Develop and implement strategies for maintaining team cohesion and productivity across hybrid and remote work environments. What You'll Need to be Successful: 8+ years' experience, with direct leadership of managers, managing complex international BPO, back-office operations, or call center operations. Capability to manage large teams, leading through organizational change and. MBA or equivalent advanced degree. Certifications in Six Sigma, ITIL, or relevant areas are advantageous. Proficiency in MS Excel and other Microsoft Office applications. Flexible to support a 24/7 operational environment including night shifts.

Key Responsibilitie Lead and manage a team of telemarketers across multiple regions Monitor team performance and provide coaching to improve productivity and conversion rates Analyze data to identify trends and opportunities for process improvements

Lead a team of Eazy DMS Support Specialists Team leaders and Mangers (160 FTEs), providing coaching, mentoring, and performance feedback aligned with individual development plans. • Foster a collaborative and results-oriented team environment that prioritizes client satisfaction and service excellence. Performance and Efficiency: • Develop and implement strategies to improve team efficiency, productivity, and quality of service, exceeding established Service Level Agreements (SLAs) for call handling, ticket resolution, and email response times. • Monitor key performance indicators (KPIs) such as call/ticket volume, first call resolution rates, average handling time, customer satisfaction scores, and revenue generated through support services. • Analyze data and identify trends to optimize staffing levels, routing strategies, and resource allocation. • Implement continuous improvement initiatives and refine Standard Operating Procedures (SOPs) to ensure consistent and efficient service delivery. Client Satisfaction: • Regularly track and analyze client satisfaction metrics, proactively identifying and addressing areas for improvement. • Implement client feedback mechanisms and actively solicit feedback to understand client needs and expectations. • Develop and implement client satisfaction initiatives, exceeding client expectations and fostering long-term client relationships. Operational Excellence: • Streamline support processes to increase first-call resolution rates and reduce ticket resolution times. • Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for support specialists. • Partner with product development teams to ensure product features and documentation meet client needs. • Identify and implement opportunities to automate routine tasks and leverage technology to enhance support efficiency. Additional Responsibilities: • Stay up-to-date on the latest Eazy DMS features and updates to provide accurate and effective support. • Work closely with other departments such as Sales, Marketing, and Product Development to ensure a seamless client experience. • Contribute to the overall growth and success of the Eazy DMS business vertical. Knowledge of calling system is mandatory Qualifications: Minimum of 5 years of experience managing a Tech Process or similar customer service operation in a B2B environment. Proven track record of success in improving team performance, client satisfaction, and operational efficiency. Strong understanding of contact center best practices, metrics, and SLAs. Excellent communication, interpersonal, and leadership skills. Ability to multitask and work effectively in a fast-paced, results-oriented environment. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite and other relevant software applications Knowledge of Salesforce service cloud will be an added advantage. Preferred candidate profile

Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Bangalore / Pune / Kolkata / Mumbai Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Responsibilities: * Handling 50 Headcount every day & Manage Operations on regular basis * Time Management * Ensure compliance with healthcare industry standards * Oversee team performance & development * Manage inbound/outbound processes & reporting Annual bonus

The Head of HR will lead HR strategy for BPO across locations, overseeing recruitment, compliance, engagement, training, payroll, and operations, aligned with the organization’s vision of rural empowerment and service excellence. Required Candidate profile Strong in rural HR & BPO models, leadership, HRMS, data analysis; hands-on, mobile; familiar with CSR, skilling, social programs; MBA/PGDM in HR; certifications in labor law, PoSH, L&D preferred.

The Head of HR will lead HR strategy for BPO across locations, overseeing recruitment, compliance, engagement, training, payroll, and operations, aligned with the organization’s vision of rural empowerment and service excellence. Required Candidate profile Strong in rural HR & BPO models, leadership, HRMS, data analysis; hands-on, mobile; familiar with CSR, skilling, social programs; MBA/PGDM in HR; certifications in labor law, PoSH, L&D preferred.

Manager Operations in International BPO Coaches and mentors Team Leads & AMs/DMs Experience of International Voice process in BPO Only Female Candidates are required Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of Voice Process is Mandatory Should be comfortable with Client Handling Should have min 5 years exp of Team Handling Location-: Kolkata Sal upto 14 LPA Excellent Communication Skills

Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Bangalore / Pune / Kolkata / Mumbai Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Virtual interviews Hiring for BPO International process 5 Days rotational shifts 2 days rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam 7428370506 - Ritu

solving with Customer queries over calls, chats & email International/Domestic BPO Voice/Non voice Process / chat Day shift /Night shift 5/6 days working Location- Malad, Thane, Airoli , Bhayender HR - Pooja contact no, -9760312532 Required Candidate profile Graduate/HSC candidate Fresher/Experience candidate Immediate joiners Good communication skills Comfortable with rotational/night shifts Perks and benefits Bonus incentive cab Facility night allowance

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader, is responsible for overseeing and managing a team of sales representatives to meet and exceed sales targets. The role involves coaching, motivating, and mentoring the team, monitoring performance, and implementing sales strategies. The Team Leader serves as the primary point of contact for the sales team, ensuring that objectives are achieved and maintaining a high level of customer satisfaction. Key Responsibilities: Candidates must have an experience into B2C telesales-Outbound process Team Leadership and Supervision: Lead, manage, and motivate a team of sales representatives to meet individual and team sales goals. Conduct regular team meetings to provide guidance, share updates, and discuss performance. Train new team members and provide ongoing coaching to enhance selling techniques and product knowledge. Sales Strategy and Execution: Develop and implement effective sales strategies to drive revenue growth. Analyze sales metrics and provide recommendations to improve performance and productivity. Collaborate with the Sales Manager to set sales targets and develop action plans to achieve them. Performance Monitoring: Track and report on team performance, ensuring that sales targets and KPIs are consistently met. Identify performance gaps and work with team members to create and implement improvement plans. Provide constructive feedback and recognition to drive continuous improvement and team morale. Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 8+ years of sales experience, with at least 5 year in a leadership or supervisory role. Strong leadership, coaching, and motivational skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze sales data and make strategic decisions. Proficiency in Any of dialer / Manual. Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of sales techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Suman || Sumankumari1@gmail.com

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader, is responsible for overseeing and managing a team of sales representatives to meet and exceed sales targets. The role involves coaching, motivating, and mentoring the team, monitoring performance, and implementing sales strategies. The Team Leader serves as the primary point of contact for the sales team, ensuring that objectives are achieved and maintaining a high level of customer satisfaction. Key Responsibilities: Candidates must have an experience into B2C telesales-Outbound process Team Leadership and Supervision: Lead, manage, and motivate a team of sales representatives to meet individual and team sales goals. Conduct regular team meetings to provide guidance, share updates, and discuss performance. Train new team members and provide ongoing coaching to enhance selling techniques and product knowledge. Sales Strategy and Execution: Develop and implement effective sales strategies to drive revenue growth. Analyze sales metrics and provide recommendations to improve performance and productivity. Collaborate with the Sales Manager to set sales targets and develop action plans to achieve them. Performance Monitoring: Track and report on team performance, ensuring that sales targets and KPIs are consistently met. Identify performance gaps and work with team members to create and implement improvement plans. Provide constructive feedback and recognition to drive continuous improvement and team morale. Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 8+ years of sales experience, with at least 5 year in a leadership or supervisory role. Strong leadership, coaching, and motivational skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze sales data and make strategic decisions. Proficiency in Any of dialer / Manual. Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of sales techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader, is responsible for overseeing and managing a team of sales representatives to meet and exceed sales targets. The role involves coaching, motivating, and mentoring the team, monitoring performance, and implementing sales strategies. The Team Leader serves as the primary point of contact for the sales team, ensuring that objectives are achieved and maintaining a high level of customer satisfaction. Key Responsibilities: Candidates must have an experience into B2C telesales-Outbound process Team Leadership and Supervision: Lead, manage, and motivate a team of sales representatives to meet individual and team sales goals. Conduct regular team meetings to provide guidance, share updates, and discuss performance. Train new team members and provide ongoing coaching to enhance selling techniques and product knowledge. Sales Strategy and Execution: Develop and implement effective sales strategies to drive revenue growth. Analyze sales metrics and provide recommendations to improve performance and productivity. Collaborate with the Sales Manager to set sales targets and develop action plans to achieve them. Performance Monitoring: Track and report on team performance, ensuring that sales targets and KPIs are consistently met. Identify performance gaps and work with team members to create and implement improvement plans. Provide constructive feedback and recognition to drive continuous improvement and team morale. Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 8+ years of sales experience, with at least 5 year in a leadership or supervisory role. Strong leadership, coaching, and motivational skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze sales data and make strategic decisions. Proficiency in Any of dialer / Manual. Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of sales techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Hiring 'Assistant Manager - BPO Operations' at Vadodara Greetings from Baroda Global Shared Services Ltd. Job details Company: Baroda Global Shared Services Ltd. (BGSS) Job location: Vadodara (GJ) Position: Assistant Manager - Operations Job type: Permanent Work Mode: Work From Office Salary: Upto Rs.5 LPA Job description Supervise, coach and develop team of associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance Actively manage performance; identify training needs and provide post-training support Distribute assignments and coordinate work activities Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time Engage with Internal & external stakeholders to improve quality of service on Cost, Quality, & Turn Around Time Design and implement operational strategies to drive growth, improve customer satisfaction, and maximize operational efficiency Collect, analyse, and interpret data to identify key performance indicators (KPIs) and measure operational effectiveness Preferred candidate profile Education: Any Graduate Experience: Min. 3 to 6 years of relevant experience in handling in BPO operations Ready to relocate to Vadodara (Gujarat) Immediate joiner Interested candidates who find themsevles suitable for this job opening, can their shared their updated resumes to: kapil.gautam@bgss.in and harshavardhan.date@bgss.in Mail subject line: " Applying for Asst. Manager - BPO Operations | Vadodara"

Responsibilities: * Collaborate with cross-functional teams on strategic initiatives * Lead operations team, driving process excellence & customer satisfaction * Manage staff performance & development Annual bonus Food allowance

Walk-in interviews Hiring for BPO International process 5 Days rotational shifts 2 days rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam 7428370506 - Ritu

10+ years of experience in a Manager role, in BPM, IT & ITES industry. - Operations/People/Stakeholder Management - "Mortgage/BFSI US International Experience in BPO/BPM Mandatory" Watsapp (Anuj - 8249759636) for further details.

We are seeking a highly experienced and customer-focused Call Center Manager to lead our inbound and outbound customer support operations for broadband services. The ideal candidate will be responsible for ensuring high levels of customer satisfacti Required Candidate profile Bachelor’s degree in any discipline (MBA preferred) 5–10 years of experience in a call center environment, with at least 3 years in a managerial role Experience in Broadband / ISP sector preferred

About the team This will be a part of operations team What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for resolving the most difficult customer issues. Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement. Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction. Serves as an escalation point for resolving the most difficult customer issues. Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes. Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives. Approves and implements streamlining opportunities and process improvements. Coordinates customer service activities with other internal functions. Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc. May serve as a backup to more senior customer service management in their absence. Other related duties assigned as needed. High school diploma or GED. Associate or Bachelor degree or the equivalent combination of education, training, or work experience is preferable. What you Bring Considerable knowledge of the company products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers Ability to lead and manage large teams effectively Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Demonstrated problem-solving and decision-making skills Demonstrated analytic and root cause analysis skills for process improvement initiatives Demonstrates effective people skills and sensitivities when dealing with others General skill in the use of MS Office and other standard software applications required to perform the job duties Ability to work both independently and in a team environment What we offer you Working in an international company, alongside international colleagues. Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories). Development opportunities by using the company's on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees). Opportunity to get involved in social projects and local initiatives. A broad range of professional education and personal development opportunities A work environment built on collaboration and respect

Jd for the Reference Manage a team of Tele callers and support staff to drive and achieve targets as set by the business or clients. Manage people related metrics such as shrinkage , attrition by driving employee. Daily follow-ups on pending cases to maximize conversions Experience in outbound call centre operations/ KPIs Resolving service issues impacting Portfolio. Update feedback trails on system wherever required & sending daily reports to the concerned reporting head. To effectively manage customer related issues Call calibration & call quality monitoring Relevant call centre experience must Candidate who can speak English, Tamil along with any one regional language (Tamil and English) Day shift & Rotational shift/Rotational week off Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Sathya 9840811222 Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) No30/4, 2nd Floor , DEEN Plaza , SBI Road , Mayiladuthurai Email: sathiya@imarque.co.in

Manager Operations in International BPO Coaches and mentors Team Leads & AMs/DMs Candidate should have experience in Outbound Sales Process in an International BPO Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of IT / B2B Sales is preferred Should be comfortable with Client Handling Should have min 5 years exp of Team Handling Location-: Gurgaon Sal upto 18 LPA Excellent Communication Skills