Assistant Manager Operations

Key Responsibilities:

• Assist in planning, coordinating, and supervising daily operational activities to meet organizational goals.
• Support the Operations Manager in implementing and monitoring SOPs, policies, and operational procedures.
• Monitor team performance, delegate tasks, and ensure timely and high-quality execution of operations.
• Handle customer service escalations and ensure timely resolution of issues to maintain customer satisfaction.
• Analyze operational data, generate reports, and provide insights to management for informed decision-making.
• Assist in resource planning, shift scheduling, and workforce management.
• Ensure compliance with company policies, health and safety regulations, and quality standards.
• Coordinate with cross-functional departments (e.g., HR, Finance, Logistics) for seamless operational flow.
• Identify areas for process improvement and cost optimization, and assist in implementing solutions.
• Train and guide new and existing team members to align with company standards and expectations.
• Monitor inventory levels (if applicable) and coordinate with procurement or warehouse teams to avoid shortages.
• Participate in audits, inspections, and internal reviews to support continuous improvement initiatives.
  

Qualifications & Requirements:

• Bachelors degree in Business Administration, Operations Management, or a related field.
• 2–4 years of experience in operations or similar roles; prior leadership or supervisory experience preferred.
• Strong analytical, organizational, and problem-solving skills.
• Proficient in MS Office (especially Excel); experience with ERP or CRM systems is a plus.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Flexible with work shifts and adaptable to a fast-paced environment.

Contact 7980124030 for the role (Share CV on whatsapp and mention the role you are applying for in the message)