Company Overview: Infimobile, a subsidiary of Aryagami, operates as a Mobile Virtual Network Operator (MVNO) in the United States. Infimobile leverages Aryagami's innovative BSS/OSS (Business Support Systems/Operations Support Systems) solutions to offer cost-effective and flexible mobile plans with nationwide coverage. We are committed to providing seamless service and exceptional customer experiences. Role Summary: Infimobile is seeking a highly motivated and experienced Operations and Escalation Manager to lead our customer-facing operations and manage critical customer issue escalations. This role is pivotal in ensuring the smooth day-to-day functioning of our customer support teams while driving efficient and effective resolution of complex customer problems. Key Responsibilities: Operations Management: Oversee the daily operations of the customer support team and technical support team, ensuring adherence to service level agreements (SLAs) and operational targets. Develop, implement, and optimize operational processes and workflows to enhance efficiency and customer satisfaction. Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and implement corrective actions as needed. Manage staffing levels, scheduling, and resource allocation to meet fluctuating demand. Collaborate with other departments (e.g., Network Support, Back end etc) to ensure seamless cross-functional processes. Identify opportunities for process automation and technology adoption to improve operational effectiveness. Escalation Management: Serve as the primary point of contact for all escalated customer issues, ensuring timely acknowledgment and resolution. Investigate complex customer complaints, working cross-functionally to identify root causes and implement lasting solutions. Develop and maintain an escalation matrix and clear protocols for handling various types of customer issues. Communicate effectively with customers throughout the escalation process, providing regular updates and managing expectations. Analyze escalation trends to identify systemic issues and propose preventative measures. Provide coaching and training to frontline support agents on effective de-escalation techniques and complex problem-solving. Team Leadership & Development: Lead, mentor, and motivate a team of customer support professionals, fostering a high-performance and customer-centric culture. Conduct regular performance reviews, provide constructive feedback, and identify training and development needs. Ensure team adherence to all company policies, procedures, and Critical to Protocol (CTP) guidelines. Qualifications: Bachelor's degree in Business Administration, Operations Management, BE or a related field. Minimum of 5-7 years of experience in operations management within a customer service or contact center environment, preferably in the telecommunications industry. Proven experience in managing customer escalations and complex problem resolution. Strong understanding of BSS/OSS systems and telecom operations. Excellent leadership, communication (written and verbal), and interpersonal skills. Demonstrated ability to analyze data, identify trends, and make data-driven decisions. Proficiency in CRM software and contact center technologies. Ability to work effectively in a fast-paced, dynamic environment. Benefits: Competitive salary and performance-based bonuses. Paid time off and holidays. Opportunities for professional development and career growth. A collaborative and innovative work environment. If you are a results-oriented leader with a passion for operational excellence and customer satisfaction, we encourage you to apply! Job Type: Full-time Pay: ₹50,000.00 per month Benefits: Health insurance Schedule: Rotational shift Ability to commute/relocate: Hyderabad, Telangana 500081: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: total work: 3 years (Required) Language: English (Required) Work Location: In person
Job Title: Digital Marketing Specialist Experience: 2 to 3 Years Location: Onsite, Madhapur, Hyderabad Job Type: Full-time About the Role: We are seeking a results-driven and creative Digital Marketing Specialist to join our team in Aryagami Cloud Services, Hyderabad. The ideal candidate will be responsible for planning, executing, and optimizing our online marketing efforts across various digital channels to generate leads, enhance brand visibility, and improve engagement. Key Responsibilities: Develop, implement, and manage digital marketing campaigns across Google Ads, social media, email marketing, and other relevant channels. Perform SEO/SEM activities to improve organic search visibility and website traffic. Manage social media platforms (Facebook, Instagram, LinkedIn, Twitter) including content creation, posting schedules, and performance tracking. Monitor and analyze website traffic and campaign performance using tools like Google Analytics, Search Console, etc. Collaborate with content and design teams to create compelling marketing materials (blogs, infographics, videos, landing pages). Handle paid media campaigns (Google Ads, Meta Ads) and optimize them for ROI. Stay up to date with the latest trends and technologies in digital marketing. Prepare monthly performance reports and share insights with the team for continuous improvement. Knowledge of on-page and off-page SEO techniques to enhance website performance. Experience in handling marketplaces (e.g., Amazon, eBay) for marketing and sales strategies. Familiarity with affiliate marketing strategies and campaign management. Requirements: Bachelor's degree in Marketing, Communications, or a related field. 23 years of hands-on experience in digital marketing roles. Strong knowledge of SEO, SEM, Google Ads, Meta Ads, and content marketing. Proficient in tools like Google Analytics, Google Ads Manager, Facebook Business Manager, Mailchimp (or similar). Excellent written and verbal communication skills. Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: Google Ads and/or HubSpot certifications. Experience with marketing automation tools. Basic understanding of HTML, CSS, or CMS platforms like WordPress is a plus. Salary: As per industry standards Work Location: On-site – Madhapur, Hyderabad Joining: Immediate or within 30 days preferred
Responsibilities: * Create visually appealing designs using Photoshop, Illustrator & AfterEffects. * Collaborate with team on project concepts and deliverables. * Develop motion graphics and animations for various projects. Health insurance Food allowance
Job Title: Pre-Sales Engineer BSS MNO/MVNO Billing Platform Location: Madhapur, Hyderabad (Onsite) Experience: 4–5 Years Employment Type: Full-Time Job Summary: We are seeking an experienced and motivated Pre-Sales Engineer with a strong background in BSS solutions for MNOs/MVNOs , including billing, charging, CRM, and provisioning. You will work closely with sales, product, and engineering teams to deliver high-quality technical support during the sales cycle and ensure our solutions are well-positioned to meet client needs. Key Responsibilities: Collaborate with the sales team to understand customer requirements and propose appropriate BSS solutions for MNO/MVNO environments. Prepare and deliver compelling product demonstrations, presentations, and technical proposals tailored to client needs. Respond to RFPs, RFIs, and tenders with detailed solution descriptions and architecture overviews. Lead technical discussions and workshops with clients, including C-level stakeholders and solution architects. Assist in solution design, ensuring compliance with client requirements and telecom standards. Coordinate with internal product and development teams to align product capabilities with market demands. Provide feedback to product teams for roadmap planning based on market trends and customer feedback. Maintain an up-to-date knowledge of industry trends, competitive landscape, and emerging technologies in the telecom BSS domain. Required Skills and Qualifications: Bachelor's degree in Engineering, Computer Science, or a related field. 4–5 years of experience in a pre-sales or solution engineering role in the Telecom BSS domain , specifically working with MNOs or MVNOs . Strong knowledge of telecom billing systems (postpaid/prepaid), CRM, mediation, provisioning, and OSS/BSS integration. Excellent communication, presentation, and interpersonal skills. Experience responding to RFPs/RFIs and presenting technical solutions to both business and technical audiences. Ability to understand complex telecom environments and design scalable, high-availability BSS solutions. Exposure to industry standards (3GPP, TM Forum) is an added advantage. Preferred: Experience with cloud-native BSS platforms or digital BSS transformation projects. Hands-on experience with tools like Salesforce, Jira, Confluence, or other project collaboration tools. Certification in telecom technologies or pre-sales methodology (e.g., TOGAF, AWS, or similar) is a plus. What We Offer: Dynamic work environment with cutting-edge telecom solutions. Opportunity to work with global telecom operators and MVNOs. Competitive salary package and performance-based incentives. A collaborative and growth-oriented workplace culture.
Job Title: Digital Marketing Specialist Experience: 2–3 Years Location: Onsite, Madhapur, Hyderabad Job Type: Full-time About the Role: We are seeking a results-driven and creative Digital Marketing Specialist to join our team in Madhapur, Hyderabad. The ideal candidate will be responsible for planning, executing, and optimizing our online marketing efforts across various digital channels to generate leads, enhance brand visibility, and improve engagement. Key Responsibilities: Develop, implement, and manage digital marketing campaigns across Google Ads, social media, email marketing, and other relevant channels. Perform SEO/SEM activities to improve organic search visibility and website traffic. Manage social media platforms (Facebook, Instagram, LinkedIn, Twitter) — including content creation, posting schedules, and performance tracking. Monitor and analyze website traffic and campaign performance using tools like Google Analytics, Search Console, etc. Collaborate with content and design teams to create compelling marketing materials (blogs, infographics, videos, landing pages). Handle paid media campaigns (Google Ads, Meta Ads) and optimize them for ROI. Stay up to date with the latest trends and technologies in digital marketing. Prepare monthly performance reports and share insights with the team for continuous improvement. Knowledge of on-page and off-page SEO techniques to enhance website performance. Experience in handling marketplaces (e.g., Amazon, eBay) for marketing and sales strategies. Familiarity with affiliate marketing strategies and campaign management. Requirements: Bachelor's degree in Marketing, Communications, or a related field. 2–3 years of hands-on experience in digital marketing roles. Strong knowledge of SEO, SEM, Google Ads, Meta Ads, and content marketing. Proficient in tools like Google Analytics, Google Ads Manager, Facebook Business Manager, Mailchimp (or similar). Excellent written and verbal communication skills. Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: Google Ads and/or HubSpot certifications. Experience with marketing automation tools. Basic understanding of HTML, CSS, or CMS platforms like WordPress is a plus. Salary: As per industry standards Work Location: On-site – Madhapur, Hyderabad Joining: Immediate or within 30 days preferred Job Types: Full-time, Permanent Pay: From ₹25,000.00 per month Benefits: Food provided Health insurance Paid time off Schedule: Morning shift Education: Bachelor's (Preferred) Experience: Social media marketing: 1 year (Preferred) Work Location: In person
Job Title: Pre-Sales Engineer – BSS MNO/MVNO Billing Platform Location: Madhapur, Hyderabad (Onsite) Experience: 4–5 Years Employment Type: Full-Time Job Summary: We are seeking an experienced and motivated Pre-Sales Engineer with a strong background in BSS solutions for MNOs/MVNOs , including billing, charging, CRM, and provisioning. You will work closely with sales, product, and engineering teams to deliver high-quality technical support during the sales cycle and ensure our solutions are well-positioned to meet client needs. Key Responsibilities: Collaborate with the sales team to understand customer requirements and propose appropriate BSS solutions for MNO/MVNO environments. Prepare and deliver compelling product demonstrations, presentations, and technical proposals tailored to client needs. Respond to RFPs, RFIs, and tenders with detailed solution descriptions and architecture overviews. Lead technical discussions and workshops with clients, including C-level stakeholders and solution architects. Assist in solution design, ensuring compliance with client requirements and telecom standards. Coordinate with internal product and development teams to align product capabilities with market demands. Provide feedback to product teams for roadmap planning based on market trends and customer feedback. Maintain an up-to-date knowledge of industry trends, competitive landscape, and emerging technologies in the telecom BSS domain. Required Skills and Qualifications: Bachelor's degree in Engineering, Computer Science, or a related field. 4–5 years of experience in a pre-sales or solution engineering role in the Telecom BSS domain , specifically working with MNOs or MVNOs . Strong knowledge of telecom billing systems (postpaid/prepaid), CRM, mediation, provisioning, and OSS/BSS integration. Excellent communication, presentation, and interpersonal skills. Experience responding to RFPs/RFIs and presenting technical solutions to both business and technical audiences. Ability to understand complex telecom environments and design scalable, high-availability BSS solutions. Exposure to industry standards (3GPP, TM Forum) is an added advantage. Preferred: Experience with cloud-native BSS platforms or digital BSS transformation projects. Hands-on experience with tools like Salesforce, Jira, Confluence, or other project collaboration tools. Certification in telecom technologies or pre-sales methodology (e.g., TOGAF, AWS, or similar) is a plus. What We Offer: Dynamic work environment with cutting-edge telecom solutions. Opportunity to work with global telecom operators and MVNOs. Competitive salary package and performance-based incentives. A collaborative and growth-oriented workplace culture. Job Type: Full-time Pay: From ₹40,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Work Location: In person
POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a mentor and provide oversight, coaching, and training to technical support staff Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Provide support where needed for both internal and external customers Clearly communicate escalated issues to Tier 3 and product managers as needed Manage and report on all incoming technical support inquiries On-board all new technical support team members Assist in the creation of the team KPIs as well as monitor and report on results Be actively involved with the operational delivery and UAT if required for new product and feature releases Monitor team performance and report on metrics Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner Work to create any relevant support material for the team Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents Implement any necessary preventive measures to reduce customer faults and issues Review all technical support related processes and documentation for continuous improvement Assist in the creation and implementation of customer self-service material and tools Evaluate and analyze trends to prevent future issues Knowledge, Skills & Abilities Required Proven people management and leadership skills Excellent communicator, both oral and written Strong problem solving and communication skills Love being the first line of support and troubleshooting issues Strong analytical skills to investigate and resolve customer support tickets Able to multi-task efficiently under time pressure Able to work with cutting edge technology and assimilate information rapidly Previous experience in managing customer focused teams Proven experience in managing a service and support focused team culture Associates or Bachelor degree in Information Technology or a related field preferred Three Years plus experience in a Technical Support role Work Mode - Full Time - Flexible Working Hours Preferred Experience - Work Experience with US Clients. Benefits - Free Cafeteria - Incentives are provided Job Type: Full-time Benefits: Flexible schedule Food provided Health insurance Paid sick time Shift: Rotational shift This Job Description is not intended to be complete or limiting the role will require a proactive and flexible approach to manage tasks that support a rapid and innovative product development environment. INFIMOBILE is in a “high growth” mode. There will be times when the role will be required to complete tasks outside those mentioned above because this role will have the relevant skills and may have higher availability than other team members.
POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a mentor and provide oversight, coaching, and training to technical support staff Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Provide support where needed for both internal and external customers Clearly communicate escalated issues to Tier 3 and product managers as needed Manage and report on all incoming technical support inquiries On-board all new technical support team members Assist in the creation of the team KPIs as well as monitor and report on results Be actively involved with the operational delivery and UAT if required for new product and feature releases Monitor team performance and report on metrics Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner Work to create any relevant support material for the team Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents Implement any necessary preventive measures to reduce customer faults and issues Review all technical support related processes and documentation for continuous improvement Assist in the creation and implementation of customer self-service material and tools Evaluate and analyze trends to prevent future issues Knowledge, Skills & Abilities Required Proven people management and leadership skills Excellent communicator, both oral and written Strong problem solving and communication skills Love being the first line of support and troubleshooting issues Strong analytical skills to investigate and resolve customer support tickets Able to multi-task efficiently under time pressure Able to work with cutting edge technology and assimilate information rapidly Previous experience in managing customer focused teams Proven experience in managing a service and support focused team culture Associates or Bachelor degree in Information Technology or a related field preferred Five Years plus experience in a Technical Support role Work Mode - Full Time- Flexible Working Hours Preferred Experience - Work Experience with US Clients. Job Type: Full-time Benefits: Flexible schedule Food provided Health insurance Paid sick time Shift: Rotational shift This Job Description is not intended to be complete or limiting – the role will require a proactive and flexible approach to manage tasks that support a rapid and innovative product development environment. INFIMOBILE is in a “high growth” mode. There will be times when the role will be required to complete tasks outside those mentioned above because this role will have the relevant skills and may have higher availability than other team members. Job Type: Full-time Pay: From ₹40,000.00 per month Benefits: Flexible schedule Food provided Health insurance Paid sick time Shift: Rotational shift Education: Bachelor's (Required) Experience: total work: 5 years (Required) Language: English (Required) Work Location: In person
We are looking for a motivated individual to join our team at InfiMobile as an Operations Manager. InfiMobile is a premium mobile virtual network operator offering reliable nation-wide coverage in the United States with cost-effective plans. For more information about us, visit our website at https://infimobile.com/. Your primary objectives in this role will include maintaining continuous communication with managers, staff, and vendors to ensure smooth company operations, implementing quality assurance protocols, enhancing internal capacity through process improvement, ensuring operational activities meet timelines and budget constraints, as well as monitoring staffing needs and recruiting new employees when necessary. As an Operations Manager, you will lead, motivate, and support a sizable team in a fast-paced and demanding environment. You will be responsible for providing career development plans for direct reports, managing data collection for metrics updates, collaborating with cross-functional teams, working with legal and safety departments for compliance, overseeing materials and inventory management, and conducting budget reviews for upper management. The ideal candidate should have at least two years of demonstrated success in an operations management role, strong budgeting skills, proficiency in delegation, conflict management, business negotiation, and familiarity with business productivity software. A Bachelor's degree in operations management, business administration, or a related field is preferred, along with IT skills including database development. This is a full-time position with health insurance benefits, a day shift schedule, and requires a Bachelor's degree as well as a minimum of 3 years of work experience. Proficiency in English is required, and the work location is in person.,
We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Executive. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities - Provide assistance to internal team on all aspects (functions include: system generated e-mails, system reporting, user data management, and customization) Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects and changes. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. Prepare/document and present (in written and verbal forms) product information that will assist customers with the capabilities of systems. Maintain quality levels for all work related to customers' requests. Ensure there is an ongoing dialog between company and each customer with whom the Partner Assistance Center team member is working. Perform content using our inhouse tool. Providing assistance/training to customer point of contracts oncompany's proprietary tools as well as providing solutions for an enhanced in-depth experiences. Collaborate with peers to discuss unique solutions and to document them. Perform other duties as assigned. . Qualifications - Bachelor's or Masters - Min 1 years of experience in a customer service or support role. - Excellent verbal and written communication skills in English. - Strong problem-solving abilities and a keen attention to detail. - Ability to remain patient, empathetic, and courteous when dealing with challenging situations. - Familiarity with CRM software and ticketing systems is a plus. - Proficiency in using various communication channels, including phone, email, chat, and social media. - Ability to adapt and learn quickly in a fast-paced environment. Work Mode - Full Time - Flexible Working Hours Preferred Experience - Work Experience with US Clients. Benefits - Free Cafeteria - Incentives are provided Job Type: Full-time Pay: From ₹30,000.00 per month Benefits: Flexible schedule Food provided Health insurance Paid sick time Shift: Rotational shift Education: Bachelor's (Required) Experience: total work: 2 years (Required) Language: English (Required) Work Location: In person
Company Overview: Infimobile, a subsidiary of Aryagami, operates as a Mobile Virtual Network Operator (MVNO) in the United States. Infimobile leverages Aryagami's innovative BSS/OSS (Business Support Systems/Operations Support Systems) solutions to offer cost-effective and flexible mobile plans with nationwide coverage. We are committed to providing seamless service and exceptional customer experiences. Role Summary: Infimobile is seeking a highly motivated and experienced Operations and Escalation Manager to lead our customer-facing operations and manage critical customer issue escalations. This role is pivotal in ensuring the smooth day-to-day functioning of our customer support teams while driving efficient and effective resolution of complex customer problems. Key Responsibilities: Operations Management: Oversee the daily operations of the customer support team and technical support team, ensuring adherence to service level agreements (SLAs) and operational targets. Develop, implement, and optimize operational processes and workflows to enhance efficiency and customer satisfaction. Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and implement corrective actions as needed. Manage staffing levels, scheduling, and resource allocation to meet fluctuating demand. Collaborate with other departments (e.g., Network Support, Back end etc) to ensure seamless cross-functional processes. Identify opportunities for process automation and technology adoption to improve operational effectiveness. Escalation Management: Serve as the primary point of contact for all escalated customer issues, ensuring timely acknowledgment and resolution. Investigate complex customer complaints, working cross-functionally to identify root causes and implement lasting solutions. Develop and maintain an escalation matrix and clear protocols for handling various types of customer issues. Communicate effectively with customers throughout the escalation process, providing regular updates and managing expectations. Analyze escalation trends to identify systemic issues and propose preventative measures. Provide coaching and training to frontline support agents on effective de-escalation techniques and complex problem-solving. Team Leadership & Development: Lead, mentor, and motivate a team of customer support professionals, fostering a high-performance and customer-centric culture. Conduct regular performance reviews, provide constructive feedback, and identify training and development needs. Ensure team adherence to all company policies, procedures, and Critical to Protocol (CTP) guidelines. Qualifications: Bachelor's degree in Business Administration, Operations Management, BE or a related field. Minimum of 5-7 years of experience in operations management within a customer service or contact center environment, preferably in the telecommunications industry. Proven experience in managing customer escalations and complex problem resolution. Strong understanding of BSS/OSS systems and telecom operations. Excellent leadership, communication (written and verbal), and interpersonal skills. Demonstrated ability to analyze data, identify trends, and make data-driven decisions. Proficiency in CRM software and contact center technologies. Ability to work effectively in a fast-paced, dynamic environment. Benefits: Competitive salary and performance-based bonuses. Paid time off and holidays. Opportunities for professional development and career growth. A collaborative and innovative work environment. If you are a results-oriented leader with a passion for operational excellence and customer satisfaction, we encourage you to apply!
As a subsidiary of Aryagami, Infimobile operates as a Mobile Virtual Network Operator (MVNO) in the United States, leveraging Aryagami's innovative BSS/OSS solutions to provide cost-effective mobile plans with nationwide coverage. At Infimobile, we are dedicated to delivering seamless service and exceptional customer experiences. We are currently looking for a highly motivated and experienced Operations and Escalation Manager to oversee our customer-facing operations and manage critical customer issue escalations. In this role, you will play a key part in ensuring the smooth day-to-day functioning of our customer support teams and driving efficient resolution of complex customer problems. **Key Responsibilities:** **Operations Management:** - Supervise the daily operations of the customer support and technical support teams, ensuring adherence to service level agreements (SLAs) and operational targets. - Develop, implement, and optimize operational processes and workflows to enhance efficiency and customer satisfaction. - Monitor team performance metrics such as response times, resolution rates, and customer satisfaction scores, implementing corrective actions as necessary. - Manage staffing levels, scheduling, and resource allocation to meet fluctuating demand. - Collaborate with other departments to ensure seamless cross-functional processes. - Identify opportunities for process automation and technology adoption to improve operational effectiveness. **Escalation Management:** - Act as the primary point of contact for escalated customer issues, ensuring timely acknowledgment and resolution. - Investigate complex customer complaints, working cross-functionally to identify root causes and implement lasting solutions. - Develop and maintain an escalation matrix and clear protocols for handling different types of customer issues. - Communicate effectively with customers throughout the escalation process, providing regular updates and managing expectations. - Analyze escalation trends to identify systemic issues and propose preventative measures. - Provide coaching and training to frontline support agents on effective de-escalation techniques and complex problem-solving. **Team Leadership & Development:** - Lead, mentor, and motivate a team of customer support professionals, fostering a high-performance and customer-centric culture. - Conduct regular performance reviews, provide constructive feedback, and identify training and development needs. - Ensure team adherence to all company policies, procedures, and Critical to Protocol (CTP) guidelines. **Qualifications:** - Bachelor's degree in Business Administration, Operations Management, BE, or a related field. - Minimum of 5-7 years of experience in operations management within a customer service or contact center environment, preferably in the telecommunications industry. - Proven experience in managing customer escalations and complex problem resolution. - Strong understanding of BSS/OSS systems and telecom operations. - Excellent leadership, communication (written and verbal), and interpersonal skills. - Demonstrated ability to analyze data, identify trends, and make data-driven decisions. - Proficiency in CRM software and contact center technologies. - Ability to work effectively in a fast-paced, dynamic environment. **Benefits:** - Competitive salary and performance-based bonuses. - Paid time off and holidays. - Opportunities for professional development and career growth. - A collaborative and innovative work environment. If you are a results-oriented leader with a passion for operational excellence and customer satisfaction, we encourage you to apply! *Job Type:* Full-time *Benefits:* Health insurance *Schedule:* Rotational shift *Ability to commute/relocate:* Hyderabad, Telangana 500081: Reliably commute or planning to relocate before starting work (Required) *Education:* Bachelor's (Required) *Experience:* Total work: 3 years (Required) *Language:* English (Required) *Work Location:* In person,
Company Overview: Infimobile, a subsidiary of Aryagami, operates as a Mobile Virtual Network Operator (MVNO) in the United States. Infimobile leverages Aryagami's innovative BSS/OSS (Business Support Systems/Operations Support Systems) solutions to offer cost-effective and flexible mobile plans with nationwide coverage. We are committed to providing seamless service and exceptional customer experiences. Role Summary: Infimobile is seeking a highly motivated and experienced Operations and Escalation Manager to lead our customer-facing operations and manage critical customer issue escalations. This role is pivotal in ensuring the smooth day-to-day functioning of our customer support teams while driving efficient and effective resolution of complex customer problems. Key Responsibilities: Operations Management: Oversee the daily operations of the customer support team and technical support team, ensuring adherence to service level agreements (SLAs) and operational targets. Develop, implement, and optimize operational processes and workflows to enhance efficiency and customer satisfaction. Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and implement corrective actions as needed. Manage staffing levels, scheduling, and resource allocation to meet fluctuating demand. Collaborate with other departments (e.g., Network Support, Back end etc) to ensure seamless cross-functional processes. Identify opportunities for process automation and technology adoption to improve operational effectiveness. Escalation Management: Serve as the primary point of contact for all escalated customer issues, ensuring timely acknowledgment and resolution. Investigate complex customer complaints, working cross-functionally to identify root causes and implement lasting solutions. Develop and maintain an escalation matrix and clear protocols for handling various types of customer issues. Communicate effectively with customers throughout the escalation process, providing regular updates and managing expectations. Analyze escalation trends to identify systemic issues and propose preventative measures. Provide coaching and training to frontline support agents on effective de-escalation techniques and complex problem-solving. Team Leadership & Development: Lead, mentor, and motivate a team of customer support professionals, fostering a high-performance and customer-centric culture. Conduct regular performance reviews, provide constructive feedback, and identify training and development needs. Ensure team adherence to all company policies, procedures, and Critical to Protocol (CTP) guidelines. Qualifications: Bachelor's degree in Business Administration, Operations Management, BE or a related field. Minimum of 5-7 years of experience in operations management within a customer service or contact center environment, preferably in the telecommunications industry. Proven experience in managing customer escalations and complex problem resolution. Strong understanding of BSS/OSS systems and telecom operations. Excellent leadership, communication (written and verbal), and interpersonal skills. Demonstrated ability to analyze data, identify trends, and make data-driven decisions. Proficiency in CRM software and contact center technologies. Ability to work effectively in a fast-paced, dynamic environment. Benefits: Competitive salary and performance-based bonuses. Paid time off and holidays. Opportunities for professional development and career growth. A collaborative and innovative work environment. If you are a results-oriented leader with a passion for operational excellence and customer satisfaction, we encourage you to apply! Job Type: Full-time Pay: From ₹50,000.00 per month Benefits: Health insurance Ability to commute/relocate: Hyderabad, Telangana 500081: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: total work: 3 years (Required) Language: English (Required) Work Location: In person
Company Overview: Infimobile, a subsidiary of Aryagami, operates as a Mobile Virtual Network Operator (MVNO) in the United States. Infimobile leverages Aryagami's innovative BSS/OSS (Business Support Systems/Operations Support Systems) solutions to offer cost-effective and flexible mobile plans with nationwide coverage. We are committed to providing seamless service and exceptional customer experiences. Role Summary: Infimobile is seeking a highly motivated and experienced Operations and Escalation Manager to lead our customer-facing operations and manage critical customer issue escalations. This role is pivotal in ensuring the smooth day-to-day functioning of our customer support teams while driving efficient and effective resolution of complex customer problems. Key Responsibilities: Operations Management: Oversee the daily operations of the customer support team and technical support team, ensuring adherence to service level agreements (SLAs) and operational targets. Develop, implement, and optimize operational processes and workflows to enhance efficiency and customer satisfaction. Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and implement corrective actions as needed. Manage staffing levels, scheduling, and resource allocation to meet fluctuating demand. Collaborate with other departments (e.g., Network Support, Back end etc) to ensure seamless cross-functional processes. Identify opportunities for process automation and technology adoption to improve operational effectiveness. Escalation Management: Serve as the primary point of contact for all escalated customer issues, ensuring timely acknowledgment and resolution. Investigate complex customer complaints, working cross-functionally to identify root causes and implement lasting solutions. Develop and maintain an escalation matrix and clear protocols for handling various types of customer issues. Communicate effectively with customers throughout the escalation process, providing regular updates and managing expectations. Analyze escalation trends to identify systemic issues and propose preventative measures. Provide coaching and training to frontline support agents on effective de-escalation techniques and complex problem-solving. Team Leadership & Development: Lead, mentor, and motivate a team of customer support professionals, fostering a high-performance and customer-centric culture. Conduct regular performance reviews, provide constructive feedback, and identify training and development needs. Ensure team adherence to all company policies, procedures, and Critical to Protocol (CTP) guidelines. Qualifications: Bachelor's degree in Business Administration, Operations Management, BE or a related field. Minimum of 5-7 years of experience in operations management within a customer service or contact center environment, preferably in the telecommunications industry. Proven experience in managing customer escalations and complex problem resolution. Strong understanding of BSS/OSS systems and telecom operations. Excellent leadership, communication (written and verbal), and interpersonal skills. Demonstrated ability to analyze data, identify trends, and make data-driven decisions. Proficiency in CRM software and contact center technologies. Ability to work effectively in a fast-paced, dynamic environment. Benefits: Competitive salary and performance-based bonuses. Paid time off and holidays. Opportunities for professional development and career growth. A collaborative and innovative work environment. If you are a results-oriented leader with a passion for operational excellence and customer satisfaction, we encourage you to apply! Job Type: Full-time Pay: From ₹50,000.00 per month Benefits: Health insurance Ability to commute/relocate: Hyderabad, Telangana 500081: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: total work: 3 years (Required) Language: English (Required) Work Location: In person
POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a mentor and provide oversight, coaching, and training to technical support staff Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Provide support where needed for both internal and external customers Clearly communicate escalated issues to Tier 3 and product managers as needed Manage and report on all incoming technical support inquiries On-board all new technical support team members Assist in the creation of the team KPIs as well as monitor and report on results Be actively involved with the operational delivery and UAT if required for new product and feature releases Monitor team performance and report on metrics Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner Work to create any relevant support material for the team Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents Implement any necessary preventive measures to reduce customer faults and issues Review all technical support related processes and documentation for continuous improvement Assist in the creation and implementation of customer self-service material and tools Evaluate and analyze trends to prevent future issues Knowledge, Skills & Abilities Required Proven people management and leadership skills Excellent communicator, both oral and written Strong problem solving and communication skills Love being the first line of support and troubleshooting issues Strong analytical skills to investigate and resolve customer support tickets Able to multi-task efficiently under time pressure Able to work with cutting edge technology and assimilate information rapidly Previous experience in managing customer focused teams Proven experience in managing a service and support focused team culture Associates or Bachelor degree in Information Technology or a related field preferred Three Years plus experience in a Technical Support role Work Mode - Full Time - Flexible Working Hours Preferred Experience - Work Experience with US Clients. Benefits - Free Cafeteria - Incentives are provided Job Type: Full-time Benefits: Flexible schedule Food provided Health insurance Paid sick time Shift: Rotational shift This Job Description is not intended to be complete or limiting the role will require a proactive and flexible approach to manage tasks that support a rapid and innovative product development environment. INFIMOBILE is in a “high growth” mode. There will be times when the role will be required to complete tasks outside those mentioned above because this role will have the relevant skills and may have higher availability than other team members.
Position: Digital Sales & Marketing Executive Location: Madhapur, Hyderabad (Work from Office) Shift Timing: US Business Hours Experience: 23 Years About the Role: We are looking for a dynamic and motivated Digital Sales & Marketing Executive to join our team in Madhapur, Hyderabad. The candidate will be responsible for driving digital sales, building strong customer relationships, and achieving sales targets. This is an exciting opportunity to work in a fast-paced environment with excellent growth and incentive potential. Key Responsibilities Manage and grow online sales channels with a focus on e-commerce and retail accounts (eBay, Amazon, Flipkart, etc.). Prospect, engage, and close sales with new and existing customers. Achieve and exceed monthly and quarterly sales targets. Maintain accurate sales data, leads, and pipeline using CRM tools (HubSpot). Collaborate with marketing and operations teams to improve customer acquisition and retention. Provide timely reports and insights on sales performance. Required Skills & Qualifications Bachelors degree in Business, Marketing, or related field. 23 years of proven experience in online/digital sales with an e-commerce or retail company (eBay, Amazon, Flipkart, or similar). Strong communication and interpersonal skills. Hands-on experience with CRM platforms (HubSpot preferred). Ability to work independently with a target-driven mindset. Flexibility to work during US business hours. What We Offer Attractive salary package with performance-based incentives. Excellent growth opportunities in a dynamic and supportive work environment. Company-provided dinner facility for employees working late shifts. A culture that values innovation, teamwork, and professional development.
Position: Digital Sales & Marketing Executive Location: Madhapur, Hyderabad (Work from Office) Shift Timing: US Business Hours Experience: 2–3 Years About the Role: We are looking for a dynamic and motivated Digital Sales & Marketing Executive to join our team in Madhapur, Hyderabad. The candidate will be responsible for driving digital sales, building strong customer relationships, and achieving sales targets. This is an exciting opportunity to work in a fast-paced environment with excellent growth and incentive potential. Key Responsibilities Manage and grow online sales channels with a focus on e-commerce and retail accounts (eBay, Amazon, Flipkart, etc.). Prospect, engage, and close sales with new and existing customers. Achieve and exceed monthly and quarterly sales targets. Maintain accurate sales data, leads, and pipeline using CRM tools (HubSpot). Collaborate with marketing and operations teams to improve customer acquisition and retention. Provide timely reports and insights on sales performance. Required Skills & Qualifications Bachelor’s degree in Business, Marketing, or related field. 2–3 years of proven experience in online/digital sales with an e-commerce or retail company (eBay, Amazon, Flipkart, or similar). Strong communication and interpersonal skills. Hands-on experience with CRM platforms (HubSpot preferred). Ability to work independently with a target-driven mindset. Flexibility to work during US business hours. What We Offer Attractive salary package with performance-based incentives. Excellent growth opportunities in a dynamic and supportive work environment. Company-provided dinner facility for employees working late shifts. A culture that values innovation, teamwork, and professional development. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: total work: 1 year (Required) Sales: 1 year (Required) Marketing: 1 year (Required) Language: English (Required) Work Location: In person
Position: Digital Sales & Marketing Executive Location: Madhapur, Hyderabad (Work from Office) Shift Timing: US Business Hours Experience: 2–3 Years About the Role: We are looking for a dynamic and motivated Digital Sales & Marketing Executive to join our team in Madhapur, Hyderabad. The candidate will be responsible for driving digital sales, building strong customer relationships, and achieving sales targets. This is an exciting opportunity to work in a fast-paced environment with excellent growth and incentive potential. Key Responsibilities Manage and grow online sales channels with a focus on e-commerce and retail accounts (eBay, Amazon, Flipkart, etc.). Prospect, engage, and close sales with new and existing customers. Achieve and exceed monthly and quarterly sales targets. Maintain accurate sales data, leads, and pipeline using CRM tools (HubSpot). Collaborate with marketing and operations teams to improve customer acquisition and retention. Provide timely reports and insights on sales performance. Required Skills & Qualifications Bachelor’s degree in Business, Marketing, or related field. 2–3 years of proven experience in online/digital sales with an e-commerce or retail company (eBay, Amazon, Flipkart, or similar). Strong communication and interpersonal skills. Hands-on experience with CRM platforms (HubSpot preferred). Ability to work independently with a target-driven mindset. Flexibility to work during US business hours. What We Offer Attractive salary package with performance-based incentives. Excellent growth opportunities in a dynamic and supportive work environment. Company-provided dinner facility for employees working late shifts. A culture that values innovation, teamwork, and professional development. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: total work: 1 year (Required) Sales: 1 year (Required) Marketing: 1 year (Required) Language: English (Required) Work Location: In person
We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Lead InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Responsibilities Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency. Coordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximize customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so. Additional Responsibilities Monitor and assign emails in generic inboxes, such as info@, orders@ Answer customer enquiries by telephone and email, plus any other communication channels that are introduced by the company such as live agent and social media. Liaise with infimobiles Escalation Manager & Team Leader to ensure all issues are resolved within agreed time scales. Responsible for all post-order correspondence with customers ensuring all aspects of a project are effectively communicated and documented. Assist customers when pick errors have occurred, liaising with After Sales as and when required. Manage escalated calls and emails from customers. REQUIREMENTS - Requires executive-level communication skills to communicate effectively with top management staff and other customer service employees. Knowledge of Windows PC applications, Microsoft Excel (creating trend charts and v lookup), and Microsoft PowerPoint (creating presentations) Language skills necessary - US English Ability to effectively resolve or drive resolution for the critical situations that require the creation of solid, effective and efficient approaches Experience with executive managing level expectations and communications Demonstrated proficiency in managing challenging customer situations and leading customers through difficult issues to successful resolution WORK MODE - Full Time Flexible Working Hours PREFERRED EXPERIENCE - Work Experience with US Clients. BENEFITS - Free Cafeteria Incentives are provided