151 Bpo Management Jobs - Page 5

We are seeking a highly experienced and customer-focused Call Center Manager to lead our inbound and outbound customer support operations for broadband services. The ideal candidate will be responsible for ensuring high levels of customer satisfacti Required Candidate profile Bachelor’s degree in any discipline (MBA preferred) 5–10 years of experience in a call center environment, with at least 3 years in a managerial role Experience in Broadband / ISP sector preferred

About the team This will be a part of operations team What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for resolving the most difficult customer issues. Evaluates the quality of customer service associates calls from cust...

Jd for the Reference Manage a team of Tele callers and support staff to drive and achieve targets as set by the business or clients. Manage people related metrics such as shrinkage , attrition by driving employee. Daily follow-ups on pending cases to maximize conversions Experience in outbound call centre operations/ KPIs Resolving service issues impacting Portfolio. Update feedback trails on system wherever required & sending daily reports to the concerned reporting head. To effectively manage customer related issues Call calibration & call quality monitoring Relevant call centre experience must Candidate who can speak English, Tamil along with any one regional language (Tamil and English) ...

Manager Operations in International BPO Coaches and mentors Team Leads & AMs/DMs Candidate should have experience in Outbound Sales Process in an International BPO Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of IT / B2B Sales is preferred Should be comfortable with Client Handling Should have min 5 years exp of Team Handling Location-: Gurgaon Sal upto 18 LPA Excellent Communication Skills

The PRO Head will have end-to-end responsibility for managing the relationship with our Patient Relationship Officers (PRO) team Lead the development and implementation of a governance framework to enhance clarity, accountability and collaboration with the hierarchy team Establish clear communication channels, escalation protocols and forums to address both operational and strategic relationship issues effectively Drive alignment on priorities and ensure transparency in issue resolution across all levels. Develop and oversee mechanisms to monitor and report on call center operational performance, highlighting gaps, risks and opportunities for improvement Deliver transparent and actionable re...

Responsibilities: * Setting-up BPO * Lead BPO operations & hiring * Manage call center ops & customer service * Oversee BPO processes & training programs * Ensure compliance with industry standards * Drive business growth through strategic planning

Assistant Manager – Outbound Sales to drive sales performance, manage CRM/dialer, lead conversion, team coaching, and reporting. 4–6 yrs BPO experience with 2+ yrs in outbound sales leadership required. Strong in analytics. Required Candidate profile Good in CRM tools, outbound dialer systems, lead management, sales analytics and agent coaching. Strong command over Excel and call center KPIs for data-driven decision-making.

assisting the manager with various tasks, including supervising staff, managing operations, and ensuring customer satisfaction, while also contributing to the overall success of the business. 6.00 LPA (Fixed Salary)

assisting the manager with various tasks, including supervising staff, managing operations, and ensuring customer satisfaction, while also contributing to the overall success of the business. 6.00 LPA (Fixed Salary)

Role:Operation Manager Experience:10 Years min 2Years as Ops Manager Budget:upto 16 LPA Skills:International Voice Process Customer Service,Team Handling 24*7 Shift 5 Days Working 2 Days Rotational off Cont:Naman 8890377950,naman.ghrs@gmail.com Required Candidate profile Should have experience in Voice process and driving C-Sat and NPS as deliverables. Maintain and improve call center operations by monitoring system performance;identifying and resolving problems.

Job description Openings_ Assistant Manager Operations_ Chennai Minimum 2 -year experience as an Assistant Manager Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Lo...

What Your Responsibilities Will Be Scope: Oversee multiple layers of management covering diverse process areas, potentially across multiple locations. Manage a large team of 150+ including managers and individual contributors, ensuring engagement. Ambiguity: Independently set the vision and strategic direction for the HS Classification team, navigating through defining long-term strategies. Decide team structures and processes required to meet evolving needs and customer demands. Complexity: Manage complex operational challenges, escalations, and critical decisions, carefully balancing resources, opportunities, and sustainability. Address complex global compliance and regulatory requirements...

Role & responsibilities - Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully - Serve as operational customer contact and focal point for all operational issues relevant to each project - Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective - Recognize and optimize processes/services and initiate the necessary steps - Manage customer expectations - Mentor and train onsite/dispatch support teams - Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets...

Greetings From Scorelabs Inc ! CSA Voice process- Tamil, Kannada & Hindi for Hyderabad Customer Service Associate Voice Process Work Location Hyderabad Qualification Grads Undergrads Required Candidate profile Language Basic - Oriya/Tamil/Malyalam/Kannada+English Age upto 30 years Fresher Experienced Candidates should relocate to Bangalore Rotational Day Shift Rotational Week Off Hr Lavanya - 8464822386

Greetings From Scorelabs Inc ! We are looking for a pleasant Customer Support Executives Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Required Candidate profile Any Graduate/ Inter Qualifications Proven experience as front desk representative, agent or relevant position Proficient in English, Hindi & Telugu(oral and written) Call Hr Suvarna - 9502739374

ROLE PURPOSE & OBJECTIVE Responsible for overseeing the end-to-end management of third-party vendors executing outbound calling functions such as welcome calling and banking product cross-sell. Responsible for performance management, dialer strategy, data optimization, compliance, hiring alignment, invoice validation, and contract governance. Provide expertise in contact center operations, dialer, campaign analytics, and commercial/vendor lifecycle management. Vendor Strategy & Relationship Management Act as the central liaison for all outsourced contact center vendors supporting outbound campaigns. Define SLAs, KPIs, and contractual deliverables; ensure vendor performance meets business tar...

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description: We are seeking an experienced Manager Sales Operations to oversee the smooth and efficient runni...

Urgent Hiring for CEM Transformation (Customer Experience Management) 15+ Yrs with at least 7 years+ in contact center CX solutions & Exp in working with global clients in CX Operations and Pre Sales/ Solution Call @ WhatsApp- Shubhani - 8595849767

Dealing with Customer queries over calls, chats & email International/Domestic BPO Voice/Non voice Process Day/Night shift 5/6 days working Rotational shift including night Location- Malad, Thane, Airoli Contact/Whatsapp - HR SAMIKSHA 9068896961 Required Candidate profile Graduate/HSC candidate Fresher/Experience candidate Immediate joiners Good communication skills Comfortable with rotational/night shifts

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description: The Leader, is responsible for overseeing and managing a team of sales representatives to meet a...

Hiring for email and chat process Minimum qualification is 12th pass Salary will be 2.65 LPA to 5 LPA depending on Expereince whatsapp CV now to schedule interview HR 79827 39499

Role & responsibilities Preferred candidate profile Process: Customer service related to vehicle insurance ( Inbound/ outbound) Shift: Day shift Wk off: 1 rotational off Quality: Cluster 3/B29/ Job location: Vashi Salary: Fresher upto 14k Experience: upto 22k Qual : Graduate fresher/Hsc with mini 6month experience Age: upto 32 Boundary: NA Rounds of interview: Hr + Tl+ ops note Work from office Candidate should be fully vaccinated

Hiring for Top MNC / BPM /BPO Exp that 10 + years of managing 100 + FTE Location Gurgaon / Pune/ Bangalore Joining - 0-30 Days Salary -Up to 16 LPA Share your resume on whatsApp 8118840018 hrneha.imaginators@gmail.com

Creating strategic road map & goals for Insurance telesales, lead, direct & provide guidance to the Team, Monitor Sales Performance & drive efficiencies, review business strategy & take corrective measures, ensuring Issuance sales targets are met. Required Candidate profile Outbound Telesales Team handling experience Large BPO/ Telesales management experience Leading Change & Strategic Thinking Coaching & developing talent Customer Focus and strong interpersonal skills

We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience. 7617358770 9343557750 8827676771