119 Bpo Management Jobs - Page 5

Lead and mentor a customer service team. Handle escalations, conduct reviews & training. Provide performance insights, ensure policy compliance & drive continuous improvement through process optimization.

Job Summary: We are seeking a results-driven and detail-oriented Team Leader - Operations with experience in the BFSI sector to lead a team of customer service or back-office agents. The ideal candidate will ensure process efficiency, manage team performance, and drive client satisfaction while adhering to regulatory and compliance standards. Key Responsibilities: Team Management & Leadership: Lead, mentor, and manage a team. Monitor daily operations and ensure adherence to SLAs, KPIs, and quality standards. Conduct regular performance reviews and coaching sessions. Process Oversight: Ensure process compliance as per BFSI regulations and internal SOPs. Handle escalations and resolve client/customer concerns in a timely manner. Analyze workflow and suggest process improvements. Client & Stakeholder Coordination: Liaise with internal and external stakeholders for smooth process delivery. Participate in client calls and provide performance updates. Reporting & Documentation: Maintain accurate MIS reports and dashboards. Track and report team productivity, quality metrics, and other KPIs. Training & Development: Identify training needs and coordinate with the training team. Support new hire onboarding and continuous upskilling of the team. Required Skills & Qualifications: Bachelors degree in any stream 3–6 years of BPO experience with at least 1–2 years in a team handling role in the BFSI domain. Strong knowledge of banking or insurance processes (e.g., KYC, loan processing, claims, etc.). Excellent communication and interpersonal skills. Proficiency in MS Office Strong analytical and problem-solving ability. Ability to work under pressure and meet tight deadlines. Preferred Qualifications: Experience working in voice, non-voice, or blended BFSI processes. Regards Vijay Kumar 8010505196 vijay.singh@iccs.in

Candidate should be working as a Manager OR Deputy Manager on papers in an International Voice process. Work Location - Bangalore / Hyderabad / Gurgaon / Kolkata / Mumbai / Pune Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

assisting the manager with various tasks, including supervising staff, managing operations, and ensuring customer satisfaction, while also contributing to the overall success of the business. Rohit - 7707006652

Roles and Responsibilities Manage day-to-day operations of the center, ensuring smooth functioning and meeting performance targets. Oversee team management, including recruitment, training, development, and succession planning. Develop and implement strategies to improve customer satisfaction, employee engagement, and operational efficiency. Collaborate with stakeholders to resolve issues related to client relationships, process improvements, and resource allocation. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile 10-15 years of experience in BPO Operations or similar industry. Proven track record in managing teams effectively for P&L responsibility. Strong people management skills with ability to develop high-performing teams. Excellent communication skills for effective stakeholder management (clients & internal). Ability to analyze data to drive business decisions.

Walk-in interviews Hiring for BPO International process 5 Days rotational shifts 2 days rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam 7428370506 - Ritu

Job Title: Manager Operations (Education Process BPO) Location: Noida, Sec 2 Experience: 810 years (with relevant experience in handling education-related BPO processes) Employment Type: Full-Time Working Mode: 5.5 Days, work from office Job Summary: We are looking for an experienced and results-driven Operations Manager to lead and manage education-related BPO processes. The ideal candidate will have a strong background in education sector support services (such as admissions, student support, e-learning, assessments, or back-office education services), with proven leadership in delivering quality service, managing large teams, and ensuring compliance with SLAs. Key Responsibilities: Manage day-to-day operations for education process accounts, ensuring delivery of high-quality service and adherence to client SLAs. Oversee workforce planning, scheduling, and resource allocation to meet business targets and seasonal demand. Monitor process performance, analyze data trends, and implement process improvements for efficiency and quality. Serve as the primary point of contact for client interactions, reporting, and issue resolution. Ensure compliance with data privacy, academic integrity, and industry standards. Work closely with quality, training, and technology teams to support process enhancements and upskilling of team members. Manage and mentor team leaders and agents to maintain a positive and high-performance work culture. Handle escalations, risk management, and ensure prompt resolution of client or student concerns. Drive automation and digital adoption in line with the client’s education technology platforms. Key Requirements: Minimum 6 years of experience in BPO operations, with at least 3 years in managing education-related processes. Familiarity with education domain workflows such as student enrollment, academic support, exam coordination, digital learning support, or education customer service. Strong team management, client handling, and problem-solving skills. Proficient in performance management tools, reporting, and operational metrics. Experience working with CRM and learning management systems (LMS) is a plus. Educational Qualifications: Bachelor’s degree in any discipline (education or business-related fields preferred). MBA is an advantage. Personal Attributes: Detail-oriented and highly organized. Strong communication and interpersonal skills. Process-driven with a continuous improvement mindset. Regards Sangeeta

Hey Guys ! Call or What's App Sourabh Now @ 9779924404 We Are Hiring Customer Support Specialists Job Location is Chandigarh , Mohali Must have Good English Communication Skills CTC 15-32 K / M Immediate Joining Rotational Shifts Freshers Can apply Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth Perks and benefits Salary is in range of 15 K to 32 K / Month For CSR

Candidates should be from BPO/BPM Background Telecom background experience is Preferred Total Experience - 10+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) Handling AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management. International Voice Experience; having Outbound experience will have an added advantage Shall operate in US shift timings, and would be required to stretch as and when required manager level into Telecom Domain for International contact center, US Appropriate communication and escalation of client issues to multiple levels of site and Operations management Client strategies to meet client/corporate goals and objective

Process : International Voice Process Location : Gurgaon / Bangalore Experience : Minimum 2 years of experience in International BPO is mandatory Work Mode : Hybrid / Night Shifts Salary : Up to 11 LPA (8 LPA In-hand + 3 LPA Variables)

Taking care of Operational WBR, MBR, etc, & ensuring all the deliverables are met Leading the SLA and P&L of the process To ensure overall Attrition, shrinkage, AHT, CSAT, and NPS are maintained as per the client Required Candidate profile Must have experience in Telecom Process in BPO industry Must have total 9+ years of experience in total. Should have lead overall processes SLA<, P&L and client management

Taking care of Operational WBR, MBR, etc, & ensuring all the deliverables are met Leading the SLA and P&L of the process To ensure overall Attrition, shrinkage, AHT, CSAT, and NPS are maintained as per the client 6 days working HR Deeksha 7697428237 Required Candidate profile Must have experience in E-commerce Process in BPO industry Must have total 9+ years of experience in total. Should have lead overall processes SLA< P&L and client management

Roles and Responsibilities Manage day-to-day operations of the center, ensuring adherence to SLAs and KPIs. Develop and implement strategies to reduce shrinkage and attrition rates through effective employee engagement initiatives. Ensure seamless service delivery by managing escalations effectively and maintaining high levels of customer satisfaction. Collaborate with other departments (e.g., sales, marketing) to drive business growth. Desired Candidate Profile 5-10 years of experience in BPO Operations Management or Call Center Operations. Strong leadership skills with ability to manage teams effectively. Excellent communication skills for effective collaboration with stakeholders. Proven track record in SLA management, attrition control, escalation handling, and service excellence.

Job Summary: • Analyze dashboards & team performance reports. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team Required Candidate profile • Proven experience of min. 2 years as Deputy Operations Manager • Leadership quality and organizational awareness Employee Perks & Benefits – • Medical Insurance • Cab Facility + Allowances • Meals

Job Summary: • Analyze dashboards & team performance reports. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team Required Candidate profile • Proven experience of min. 2 years as Deputy Operations Manager • Leadership quality and organizational awareness Employee Perks & Benefits – • Medical Insurance • Cab Facility + Allowances • Meals

Roles and Responsibilities Hiring for Voice/Chat Graduation/12th Freshers Experienced Candidates Can Apply Excellent communication skills Desired Candidate Profile Domestic and International call Center No Fees Call 9988350971 01725000971 7508062612 9988353971 Mail Id- bpokpo9988@gmail.com Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits WhatsApp number 9781021114 Salary 15000 to 35000 and incentive 1 lakh

What will you drive? As Call Center Manager Fintech, your core mission will be to maximize loan logins through a well-oiled, tech-enabled call center engine. You will combine operational excellence, funnel ownership, agent coaching, and lead-quality analysis to ensure loan funnel throughput meets (or exceeds) targets. Key Responsibilities: Own daily login targets for Loans24 (loan against car and car purchase) through centralized calling efforts Lead, coach, and develop a team of telecalling agents and team leads to consistently meet performance goals Understand and segment lead sources based on quality, loan worthiness (eligibility), and user intent Monitor funnel stages (lead > contact > login > approval > disbursal) and optimize conversion at every step Implement auto-dialer strategies, agent queue logic, and shift planning to ensure optimal lead coverage Collaborate with credit, underwriting, and sales teams to close feedback loops on lead quality and follow-through Analyze agent performance and take data-driven actions on productivity, quality, and adherence Recommend and execute tech interventions (CRM workflows, auto-reminders, WhatsApp nudge journeys, etc.) to accelerate movement across funnel stages. Prepare and present daily/weekly reports on lead status, login targets, bottlenecks, and improvement plans Own customer experience metricsreduce lead drop-offs, enhance engagement, and improve customer understanding of product offerings. Who are we looking for? 4+ years of call center experience, with 2+ years in a team/ops leadership role, preferably in a fintech, NBFC, lending, or tele-sales environment. Strong grip on loan lifecycle, lead funnel dynamics, and loan eligibility criteria. Experience with auto-dialers, CRM systems, and call routing strategies. Excellent analytical and Excel skills—should be able to slice lead data, generate insights, and make decisions Proven track record of achieving or exceeding sales/call center targets. Strong interpersonal skills with the ability to coach, motivate, and influence. Proactive and solution-oriented with a bias toward execution. Interested candidates can share their CV's at manvi.arora1@cars24.com or whatsapp at 9311243497

Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Thane Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Role & responsibilities We have 500+ employees Oversee and manage day-to-day BPO operations. Ensure compliance with organizational policies and procedures. Develop and implement operational strategies to improve efficiency. Monitor performance metrics and prepare regular operational reports. Collaborate with client managers to meet their needs and expectations. Lead and mentor a team of supervisors and staff. Manage resource allocation and workload distribution. Identify process improvement opportunities and implement best practices. Handle escalated issues and provide effective solutions. Ensure maintain high service quality standards. Operations managers hold managerial positions and oversee multiple employee teams. Efficiency in task delegation, organization, and maintenance of employee schedules is vital. Conducting evaluations and assessments of employees is a significant managerial responsibility. Preferred candidate profile At least should handled 200 employees as a manager At least 5 years of experience in outbound operations management, preferably in a BPO environment. Proven leadership skills and team management experience. Strong understanding of BPO industry practices and standards. Excellent problem-solving and decision-making abilities. Outstanding communication and interpersonal skills. Ability to work under pressure and handle multiple tasks simultaneously.