Service Delivery Manager

Role & responsibilities - Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully - Serve as operational customer contact and focal point for all operational issues relevant to each project - Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective - Recognize and optimize processes/services and initiate the necessary steps - Manage customer expectations - Mentor and train onsite/dispatch support teams - Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets Preferred candidate profile - C1 English - Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services - Degree in Computer Science, Management, Economics or equivalent field Skills for success: - Customer focus - Resilience - Leadership - Determination - Self-motivation - Multitasking