Key Responsibilities: 1.Service Delivery & Contract Compliance Ensure all services are delivered as per agreed SLAs, contracts, and client expectations. Monitor service performance metrics and implement corrective actions when deviations occur. Conduct regular service reviews with clients to assess satisfaction and address concerns. Manage escalations and resolve service delivery issues promptly. 2. Resource Optimization Ensure optimal utilization of engineers and components to maximize efficiency and minimize costs. Plan and allocate resources effectively across multiple client sites to meet service demands. Maintain inventory control of critical components and ensure timely replenishment. 3. Team Leadership & Development Lead, mentor, and motivate a team of on-site engineers to achieve high performance. Conduct training sessions to enhance technical and soft skills of the team. Foster a culture of accountability, professionalism, and continuous improvement. Handle performance evaluations, feedback, and career development for team member Client & Stakeholder Management Act as the primary point of contact for clients regarding service delivery matters. Build and maintain strong client relationships to ensure long-term partnerships. Collaborate with sales, presales, and account management teams to identify upsell/cross-sell opportunities. 5. Process Improvement & Reporting Identify inefficiencies in service delivery processes and implement improvements. Ensure compliance with company policies, industry standards, and best practices. Generate and present regular reports on service performance, resource utilization, and client feedback. 6. OTHER ADDED RESPONSIBILITIES Provide Technical Support: Respond to inbound customer requests and technical issues through phone, email, or ticketing system in a timely and professional manner. Issue Diagnosis & Troubleshooting: Identify, diagnose, and troubleshoot hardware/software problems, network issues, and operating system malfunctions. Resolution and Escalation: Resolve customer issues that can be handled at Level 1 and escalate more complex issues to Reporting Manager or other specialized teams as required. Document Issues and Solutions: Accurately log all customer interactions, issues, and resolutions in the ticketi-ng system, ensuring detailed documentation for future reference. Customer Communication: Communicate technical information clearly and effectively to non -technical users. Maintain a positive and supportive attitude in all customer interactions. Collaboration: Work closely with other support teams and departments to ensure a seamless customer experience. Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person
Responsible for driving revenue by selling the company's IT products and services to new and existing clients. This role involves identifying and qualifying leads, building relationships, understanding client needs, and closing sales while maintaining high levels of customer satisfaction. Play a crucial role in the company's growth by generating revenue and expanding market reach. Skills Required: Sales Skills: Proven experience in sales, including lead generation, relationship building, negotiation, and closing deals. Communication Skills: Excellent written and verbal communication skills to effectively communicate with clients and internal teams. Technical Proficiency: Strong understanding of IT products and services, with the ability to explain technical details to non-technical audiences. Customer Relationship Management: Experience with CRM systems and the ability to manage client relationships effectively. Problem-Solving Skills: Ability to identify and resolve client issues and objections. Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines. Negotiation Skills: Strong negotiation skills to secure favorable sales agreements. Market Knowledge: Understanding of the IT industry, market trends, and competitor landscape. Presentation Skills: Ability to deliver engaging and informative presentations to potential clients. Teamwork: Ability to collaborate effectively with other team members and departments. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in sales, preferably in the IT industry. Strong knowledge of IT products and services. Proficiency in English; knowledge of additional languages is a plus. Excellent knowledge of MS Office and CRM software. Job Type: Full-time Pay: Up to ₹30,000.00 per month Language: English (Preferred) Work Location: In person
Job Summary: We are seeking a proactive and detail-oriented Finance Assistant to join our Finance & Accounting team on a full-time basis at our Vadapalani, Chennai office. The ideal candidate will support daily financial operations, assist with reporting, and ensure accurate financial record-keeping in compliance with company policies and statutory regulations. Key Responsibilities: Process and record invoices, receipts, payments, and other financial transactions Reconcile bank statements, vendor accounts, and petty cash Assist in the preparation of financial reports, budgets, and audits Support the month-end and year-end close processes Monitor accounts payable and receivable to ensure timely payments and collections Help prepare payroll and handle employee expense reimbursements Maintain and organize financial documents and records Liaise with internal departments and external vendors for finance-related queries Ensure adherence to financial policies, procedures, and internal controls Requirements: Education & Experience: Bachelor's degree in Finance, Accounting, Commerce, or related field 1–2 years of experience in a finance or accounting role (fresh graduates may also apply) Experience with accounting software (e.g., Tally, QuickBooks, Zoho Books) preferred Skills: Strong numerical and analytical abilities Proficiency in MS Excel and other Microsoft Office tools Excellent attention to detail and accuracy Strong communication and time management skills Ability to work both independently and within a team High level of integrity and discretion when handling confidential information Work Details: Job Type: Full-Time (Work from Office) Working Days: Monday to Friday ( Alternative Saturdays) Location: 19, First Main Rd, Vengeeswarar Nagar, Vadapalani, Chennai, Tamil Nadu 600026 Job Type: Full-time Pay: Up to ₹20,000.00 per month Work Location: In person
Job Summary: We are seeking a proactive and detail-oriented Finance Assistant to join our Finance & Accounting team on a full-time basis at our Vadapalani, Chennai office. The ideal candidate will support daily financial operations, assist with reporting, and ensure accurate financial record-keeping in compliance with company policies and statutory regulations. Key Responsibilities: Process and record invoices, receipts, payments, and other financial transactions Reconcile bank statements, vendor accounts, and petty cash Assist in the preparation of financial reports, budgets, and audits Support the month-end and year-end close processes Monitor accounts payable and receivable to ensure timely payments and collections Help prepare payroll and handle employee expense reimbursements Maintain and organize financial documents and records Liaise with internal departments and external vendors for finance-related queries Ensure adherence to financial policies, procedures, and internal controls Requirements: Education & Experience: Bachelor's degree in Finance, Accounting, Commerce, or related field 1–2 years of experience in a finance or accounting role (fresh graduates may also apply) Experience with accounting software (e.g., Tally, QuickBooks, Zoho Books) preferred Skills: Strong numerical and analytical abilities Proficiency in MS Excel and other Microsoft Office tools Excellent attention to detail and accuracy Strong communication and time management skills Ability to work both independently and within a team High level of integrity and discretion when handling confidential information Work Details: Job Type: Full-Time (Work from Office) Working Days: Monday to Friday ( Alternative Saturdays) Location: 19, First Main Rd, Vengeeswarar Nagar, Vadapalani, Chennai, Tamil Nadu 600026 Job Type: Full-time Pay: Up to ₹20,000.00 per month Work Location: In person