Service Delivery Manager

The position is with the Communication BU and you would be responsible for supporting our business operations and sales analysis. The role demands sales business intelligence, reporting and analytics skill. Through sales reporting and analytics, the team provides visibility into the BUs sales pipeline, integrating information from sales, customer and financial sources for a complete and detailed overview of the sales performance.

• Role description
• Driving BU initiatives across the entire spectrum of internal operations.
• Analyze internal operations metrics and proactively project findings to the BU leadership team along with strategy/guideline for reigning in the outliers.
• Executing the above guidelines/strategies to better adherence to business processes.
• Interpreting financial and operational reports and providing a consolidated view of the business trajectory for the quarter.
• Help empower customer relationships by ensuring profitable performance of business operations and driving excellence in internal processes.
• Execute cost benefit interpretation of internal programs.
• Mentoring, managing and leading the sales operations team. Competencies
• Ability to work collaboratively across business functions and leadership role.
• Ability to negotiate within a matrixed organizational structure.
• Strong Program Management experience
• Ability to manage and lead to connect with senior management team

Education and Experience: -

Previous program management and business operations exposure. - Should have strong execution & analytical skills. - Education qualifications - Engineer / MBA. team. - Ability