1013 Transition Management Jobs

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Automation in Systems Integration Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure that project scope and risks are effectively managed. You will drive profitability by overseeing service quality and cost, while also proactively supporting sales through innovative solutions and delivery excellence. Your role will require you to engage with multiple teams, ensuring that all aspects of the project align with the overall business objectives and client expectations. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Engage with multiple teams and responsible for team decisions.- Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems.- Facilitate communication between stakeholders to ensure alignment on project goals and deliverables.- Mentor junior professionals, providing guidance and support in their development and project contributions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Automation in Systems Integration.- Strong understanding of project management methodologies and frameworks.- Experience in risk management and mitigation strategies.- Ability to analyze complex problems and develop effective solutions.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 18 years of experience in Automation in Systems Integration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Talent & HR - Talent Identification Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processAssess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. What are we looking for? This is for Project SDL RoleThis is for Project SDL Role Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Basic Function The resource will be responsible for leading Transitions anywhere from across the global footprint. The resource should have an in depth knowledge of Transitions. The resource will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation. The resource will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business. Essential Functions Will execute transition of processes with end to end accountability Consultants in this practice will be required to work closely with our clients on onsite projects Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility. The job will involve extensive interaction with business users, senior management and IT personnel of client. To lead client engagements, ensuring consistent service delivery Business development in select accounts Primary Internal Interactions Transitions Reviews . Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team Solutioning and implementation design . BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis Training and Development . Program Leads, Transitions Managers, Training function, external vendors as needed Primary External Interactions The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes Skills Technical Skills Analytical skills Problem solving skills BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment Domain knowledge in specific vertical Process Specific Skills Project management skills Soft skills (Desired) Soft Skills (Minimum) Communication skills ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution Self starter there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self motivated to pursue and explore different avenues to come up with the optimum solution Education Requirements Graduate / Post Graduate in any stream PMP, PgMP certification (preferred) Work Experience Requirements 10+ years of experience, most of which should be in BPO environment 3+ years of the BPO experience should be in Transitions Should have hands-on experience of migrating processes Program Management experience of a small to medium size engagement Valid (10 year / 5 year) US &/or UK Visa will be an added advantage Role & responsibilities Preferred candidate profile

As a Mobilization Specialist at Accenture, you will be aligned with our Mobilization vertical and contribute to large, complex programs across multiple work streams. Your responsibilities will include defining and implementing processes, organization, and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of services from one operating entity to another. You will also establish and operate PMO processes in an Accenture engagement context, applying traditional or Agile/Scaled Agile practices to support the underlying program, project, or portfolio. **Roles and Responsibilities:** - Analyze and solve moderately complex problems - Create new solutions by leveraging and adapting existing methods and procedures - Understand the strategic direction set by senior management and its relation to team goals - Interact primarily with direct supervisors, and may also engage with peers, management levels at a client, or within Accenture - Receive guidance when determining methods and procedures for new assignments - Make decisions that can significantly impact the team - Manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture - Note: This role may require working in rotational shifts **Qualifications:** - Any Graduation - 7 to 11 years of experience About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 699,000 employees delivering on the promise of technology and human ingenuity every day, Accenture serves clients in more than 120 countries. Embracing the power of change, Accenture creates value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information.,

As a Transition Manager at Capgemini, you will lead and manage the end-to-end transition of services across Finance & Accounting, HR, and other domains. Your responsibilities will include ensuring seamless service migration, maintaining service levels, and delivering high-quality outcomes aligned with client and organizational goals. In this role, you will play a key role in: - Managing the full lifecycle of service transitions, including planning, execution, and stabilization. - Collaborating with bid teams and solution architects to shape transition strategies and solutions. - Owning project delivery across time, cost, and quality parameters. - Handling project financials, forecasting, and month-end processes. - Contributing to proposal development and client presentations. - Developing value propositions aligned with client expectations and organizational strategy. - Driving DGEM alignment and impact assessments across regions and markets. - Guiding and managing transition team members, fostering a positive and efficient team culture. Qualifications Required: - Minimum 12 years of dedicated transition experience, with a strong background in third-party transitions. - Proven experience in transition management roles, especially in external client-facing environments. - Strong understanding of transition methodologies, risk management, and solutioning. - Experience in RFPs, bid processes, and transition planning. - Ability to manage multi-country transitions and work with global teams. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. With a heritage of over 55 years, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. The company's services and solutions range from strategy and design to engineering, all fueled by market-leading capabilities in AI, generative AI, cloud and data, combined with deep industry expertise and partner ecosystem. Join Capgemini and be part of a collaborative community where you can shape your career, reimagine possibilities, and contribute to building a more sustainable, inclusive world.,

Please share your resumes if you fit the bill on Vishal.jaiswal@3i-infotech.com OR WhatsApp CV on 9082948204. Job Title: Transition Manager Job Summary We are seeking an experienced Transition Manager to lead and manage end-to-end service transitions for new projects, clients, or services. The role involves planning, coordinating, and executing transition activities to ensure a smooth handover from sales to operations while minimizing risks and ensuring service quality. Key Responsibilities Own and manage the transition lifecycle for new clients, services, or projects. Define and execute transition strategy, plans, timelines, and deliverables. Work closely with Solution Architects, Pre-Sales, Project Managers, and Operations teams to ensure seamless knowledge transfer and operational readiness. Conduct due diligence, impact analysis, and risk assessments before transition execution. Establish governance frameworks, status reporting, and stakeholder communication plans. Develop and track transition budgets, resources, and timelines. Oversee documentation of processes, procedures, and Standard Operating Procedures (SOPs). Manage knowledge transfer and training activities for operational teams. Ensure all contractual, compliance, and security requirements are met during transition. Hand over steady-state operations to the Service Delivery/Operations team with clear acceptance criteria. Identify opportunities for process improvement and standardization across transitions. Required Skills & Qualifications Bachelors degree in IT, Business Administration, or related field. 812 years of experience in IT service management, with at least 35 years in Transition/Program Management. Strong understanding of IT Infrastructure, Applications, and Managed Services. Proven experience in managing complex, multi-tower or global transitions. Excellent stakeholder management and communication skills. Strong project management skills (Prince2 / PMP / Agile desirable). ITIL Foundation certification (Intermediate/Expert preferred). Ability to manage risks, budgets, and timelines effectively. Strong documentation and presentation skills. Preferred Qualifications Experience in Banking/Finance/Insurance domain (if relevant to client/project). Exposure to automation tools, ITSM platforms (ServiceNow, Remedy). Experience in vendor and third-party management. Global transition experience with cross-cultural teams. Please share your resumes if you fit the bill on Vishal.jaiswal@3i-infotech.com OR WhatsApp CV on 9082948204.

Roles and Responsibilities Manage end-to-end transition activities, including process migration, mobilization, and workforce planning. Develop and implement effective transition plans to ensure seamless handover of processes from one system to another. Collaborate with stakeholders to identify risks and develop mitigation strategies during business transitions. Ensure delivery excellence by monitoring progress against milestones and identifying areas for improvement. Provide leadership support throughout the transition lifecycle. Desired Candidate Profile 5-10 years of experience in Business Transition, Process Transition, Project Transition, or similar roles. Strong understanding of Transition Management principles and practices. Proven track record in managing multiple projects simultaneously with competing priorities. Interested candidates can apply here puja.vishwakarma@startek.com

Dear Aspirant, Welcome to [ Resource pro ], a leader in the property and casualty insurance sector. Our mission is to deliver exceptional solutions that safeguard our clients' futures while promoting a culture of innovation and excellence. ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: Resource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, Resource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ Resource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. Role & responsibilities Lead India's Real-time Service Delivery, Drive Business Growth, and Manage Financial Results Lead direct reports to create an environment for high productivity and employee engagement in India's-time shift. Coach direct reports and team leaders. Build effective talent development practices to develop leaders within and integrate externally hired leaders. Oversee delivery of services, products, and, solutions to clients in line with global quality standards and brand promises. Trouble-shoot service and client management issues with the team and drive high client satisfaction. Uphold information security requirements. Drive significant revenue growth in India real-time shift, and lead collaboration between India and China teams and all U.S. based Business Development and Operations Advisory departments to achieve growth targets. Manage financial results of India real-time shift including appropriate organizational structure, optimal efficiency, and service/product refinement. Lead Strategic Initiatives & Projects and Drive Innovation Define projects and initiatives for Indias real-time shift to revise and adopt ReSource Pro best practices; oversee project execution to achieve desired business results Build infrastructure, policies and procedures, processes, and tools to support the India real-time shift growth, implement the Total Quality System and Account Management Process, and oversee projects and activities that build and support the culture of One ReSource Pro that ultimately drives business results. Preferred candidate profile Minimum Bachelor Degree 20+ years of leadership experience in international Insurance operations Work experience in insurance outsourcing is highly preferred Global work experience is preferred Perks and benefits Best In the Market with variables. Our Values : Passion For Excellence We aspire to the highest standards in all that we do. Service Centric We are motivated by a deep service, building trust through quality, reliability and attentiveness. Teamwork We are here to support each others success. Best Self We challenge ourselves to learn, grow and be the best version of ourselves. Commitment to community We are actively engaged in our communities and committed to giving back.

Role & responsibilities Understand the customer process & success fully Transition the same to the outsourced Clearly define a project's objectives, scope & deliverables Estimate and plan personnel, equipment and financial resources Develop meaningful and workable project plans Handle conflict and change management effectively Identify, communicate and manage the risks associated with the project Ensure adherence to TCS iQMS standards, establish audit trail for all the work done Regularly and professionally report project activities, deliverables and milestones to management Manage transition cost Have to maintain day to day working relationship with all support functions, stakeholders and leadership team Knowledge &Skills : Knowledge of BPS Industry and Practices (Must Have) Project Management Tools & Techniques, PMP, Prince II (Preferred) Knowledge and application experience of BPO Transition frameworks (Must Have) Exposure to business process Quality Management framework, ex. Agile, Six Sigma or LEAN (Preferred) Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have) In-depth knowledge of technology solutions related to BPS solutions around imaging and workflow (Preferred) Good written and verbal communication skills (Must Have)

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Business Transformation Six Sigma Green Belt Certified LSS Strong analytical skills Problem-solving skills Written and verbal communication Project Management Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating communication between stakeholders, and guiding your team through the development process. You will also be responsible for addressing any challenges that arise, ensuring that the project remains on track and aligned with organizational goals. Your role will require a balance of technical expertise and leadership skills to foster a productive and innovative work environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress and address any concerns.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication.- Ability to lead cross-functional teams effectively.- Familiarity with software development life cycle and best practices. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve coordinating with various teams to ensure project milestones are met, facilitating meetings to discuss project progress, and addressing any challenges that arise during the development process. You will also be responsible for mentoring team members and ensuring that best practices are followed throughout the project lifecycle, fostering a collaborative and productive work environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss project updates and challenges.- Mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication.- Ability to manage project timelines and deliverables effectively.- Familiarity with risk management and mitigation strategies. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Program Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating communication between stakeholders, and guiding your team through the development process to deliver high-quality applications that meet user needs and business objectives. You will also be responsible for addressing any challenges that arise during the project lifecycle, ensuring that the team remains focused and productive while fostering a positive work environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress and address any roadblocks.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication strategies.- Ability to lead cross-functional teams and drive project success.- Familiarity with software development life cycle and application deployment processes. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Program Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation/Master of Engineering Years of Experience: 10 to 14 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, and plan journey management. Also, translate economic trends into competitive industry advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Six Sigma Black Belt Strong analytical skills Problem-solving skills Written and verbal communication Project Management Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved You will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation,Master of Engineering

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating communication between stakeholders, and guiding your team through the development process. You will also be responsible for addressing any challenges that arise, ensuring that the project remains on track and aligned with organizational goals. Your leadership will be crucial in fostering a productive environment where team members can thrive and contribute effectively to the project. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress and address any concerns.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication.- Ability to lead cross-functional teams effectively.- Familiarity with project tracking tools and software. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Senior Transition Manager (LS&T)What this Job Involves:Deliver Transitions Programme -. Pre Planning & Solutioning - Support Transformation Program Director teams during theinvestigation & Pre-Planning stage by providing information regarding the value of ,development of transition timelines, budgets, resource requirements, and other applicablecosts.. Transition Execution Single handedly Manage the end to end execution of large dealsspread across geographies. Due Diligence Planning and Reporting exposure , Knowledge Transfer planning and delivery ,Ramp Up Planning and deployment experience. Governance - Set up / establish Governance framework for large complex programmers andensure the overall programme is integrated across other JLL work streams. Project Risks - Give clear assessment of the movement, progress, delays, issues, risks ofprojects in relations to cost and expenses. Financials - Responsible for managing & controlling deals financials - Knowledge of BusinessCase creation and updating on a regular basis. Stabilization - Helps stabilize operations post-go-liveStakeholder Management. Client & Stakeholder Relationship - Manages overall internal/external client relationshipsduring various stages of the transition/mobilization effort. Change & Risk management Work closely with internal / client teams to drive/support inchange management & monitor the transition risks.Expectation:Core Capabilities and Governance. Develops the communication strategy and communication plan for global/location/teamspecific initiatives to generate momentum, raise awareness and influence behaviors acrossthe organization. Develops & maintain domain specific credentials, Client Visit Decks, Case Studies &Transition Methodology. Interaction with client and client teams, Set up governance for regular review etc.Leadership skills. Influence and maintain positive and healthy working relationship with support functions,Service delivery and senior Leadership, securing collaborative support in the execution ofrole responsibilities.. Manages and counsel teams to excel in their roles.. Client & Contract management. Effectively collaborate with functional teams like HR, Recruitment, IT, Training etc.Program Management:. Seamless transition with no noise while adhering to speed, cost and quality. Use and integrate the mandatory JLL Location Strategy & Transitions methodlogy in theprojectsSounds like you To apply you need to beProfessional Skill Requirements:. Single Contributor IC role.. An effective communicator with excellent relationship building, Negotiation & interpersonalskills.. Versatility, High level of professionalism and confidence. Comfortable interacting with senior executives within both JLL and the client (whereapplicable, will be limited). Strong leadership skills and the ability to effectively and efficiently manage others. Expertise in managing budget & deals financials. Highly flexible, adaptable and creative. Ability to drive change. Entrepreneurial Skills. Strong analytical, problem solving abilities & complexity managementTechnical skills:. MS Project: Hands-on experience in creating and maintaining project plans. Report out usingbasic MS Project options. MS Visio: Create and maintain process maps. MS Excel: Create and manage detailed project plan with specific tollgates, milestones,planned/actual start and closure date, responsibility and completion status. MS Power point: Governance meetings to provide the updates based on the expectationsfrom the target audienceBasic Qualifications:. Should have approximately 16+ years of overall work experience withTravel Requirement:. Moderate to extensive as requiredWork Shift:. Open to work in flexible working shifts as per the location or project requirement

About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR What we are Looking for Job Description The Operations Manager is a strategic and dynamic leader responsible for overseeing the operations of a large department to ensure efficiency, productivity, and alignment with organizational objectives. This role requires managing over 100 frontline employees and directly supervising a team of 3 to 4 Direct reports and Process Leads. With a focus on operational excellence, team development, and strategic alignment, the Operations Manager drives initiatives that promote growth, enhance performance, and foster a collaborative, high-performing team culture. What we are Looking for : 12+ Years of experience in Operations Bachelor's Degree - Required Master's Degree Preferred 5+ years of relevant experience in a manager role-Required good people management experience Who can lead Global Services Supervisors, Process Lead, Specialist (FTEs) Directly manage and support 3 to 4 Direct reports and Process Leads while overseeing 100+ frontline employees. Key Responsibilities Leadership & Strategy Leads the Global Services team to ensure effective and efficient service delivery. Partners with Sr Manager to develop and execute strategies, programs, and processes for delivering a superior internal support experience. Collaborates with other managers within the Global Services organization in support of efficient and well-coordinated service delivery. Client Relationship Management Ensures outstanding service delivery to all supported clients by building and maintaining effective internal client relationships. Manages virtual relationships across multiple office locations and organizations including a variety of key stakeholders. Proactively communicate issues, challenges, and solutions upwards to ensure successful service delivery and relationship management. Team Development & Performance Promotes the highest standards for staff performance and service delivery. Develops a strong, cohesive, well-informed, multi-skilled and well-trained team. Manages all staff in a manner that builds mutual trust and respect, high motivation, personal accountability and team participation. Recruits, selects, hires, and develops high performing talent. Evaluates performance of personnel to ensure that all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources. Creates proactive strategies that result in a work environment and culture that drives high overall performance, stable employee retention and high employee engagement. Drives team member performance management process including goal setting, check-ins, and regular review processes; work collaboratively with Global Services Supervisors and Human Resources partners on performance management issues. Operational Excellence & Process Improvement Possesses solid understanding of the support services provided, ensuring staff have the ability to complete tasks effectively. Understands and analyzes strategic business requirements to identify solutions and improvements to the overall Global Services organization. Proactively reviews and introduces effective standardized working practices ensuring a consistent approach to services across groups (e.g., in audit, project, reception, etc.). Works with Centralized Global Services Supervisors and Global Services staff to challenge ineffective work practices and implement best practice standards. Acts as a catalyst for change and directs efforts to provide key support to field service providers so they are positioned to serve and retain clients for life. Other Responsibilities Participate in cross-organization projects as required. Other duties as assigned to support the overall function of the organization. Qualifications : Bachelors degree in business administration, Operations Management, or a related field - Required Masters Degree - Preferred 12 + years of experience years of experience in operations management, with proven expertise in leading large teams and supervising multiple leaders-Required 5+ years of relevant experience in a manager role-Required

The Executive Assistant will provide comprehensive administrative support to senior executives, with a focus on reporting, data analysis, and basic project management activities. The ideal candidate will have the ability to manage multiple tasks efficiently, prioritize effectively and possess a keen attention to detail. A basic understanding of project management processes is a plus, as well as the ability to handle day-to-day tasks with professionalism.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Process Transformation Consulting. Experience: 5-8 Years.

Senior Manager -People Tech

Roles and Responsibilities Manage end-to-end transformation projects, including planning, execution, and delivery. Lead cross-functional teams to deliver high-quality results on time and within budget. Develop strong relationships with clients through effective communication and stakeholder management. Ensure seamless integration of new systems and processes across finance & accounts functions. Oversee project governance framework development and implementation. Desired Candidate Profile 15-24 years of experience in Finance & Accounting domain with expertise in areas such as F&A Processes, Record To Report (RTR), Procure To Pay (PTP), Order To Cash (OTC), Transition Management, Stakeholder Management, Team Management. Strong understanding of financial reporting principles and practices. Excellent leadership skills with ability to manage multiple priorities simultaneously. Candidate applying must have 10 + years experience in all the 3 domains - RTR , PTP and OTC .

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

1) Acquire and handle UHNI HNI clients for PCG (Private Client group) having book size of Rs.25Lac and above. 2) Advising UHNI/ HNI clients on Equity, Derivatives, currency & commodity Markets and generate Revenue from them. 3) Cross selling Third Party Products like products like MF (Mutual Funds), PMS (Portfolio Management Services), AIFs (Alternate Investment Funds), LAS, IPO, Insurance. 4) Handling Queries & complains of client's & solving it within TAT. 5) Should apply deep market understanding & Advance strategies to increase book size & revenue. 6) Profiling clients by conducting in depth review of client's financial requirements, analysing 7) information & recommending portfolios. 8) Monitoring & enhancing Advisor's Advising skills through call tracking, weekly targets & 9) meetings, con calls. 10) Coordinate with Third Party Product Manufacturers, and all the stake holders. 11) To ensure highest level of service to customers in terms of advisory and also operational issues and give timely solutions for the same which will play a differentiator for this segment. Location: Kolkata,Bengaluru,Mumbai,Hyderabad,Pune,Trivendrum, Delhi, Vadodra

Role Overview: As a Transition Manager, you will play a critical role in planning and executing the transition of services from client or incumbent teams to our organization. You will be an integral part of the Transition team, ensuring a smooth shift of services. Key Responsibilities: - Develop and implement transition plans that outline the steps, timeline, and resources required for a successful transition. - Collaborate with client or incumbent teams to gather necessary information and ensure a clear understanding of expectations. - Coordinate with various stakeholders to address any concerns or issues that may arise during the transition process. - Monitor and track the progress of the transition, identifying and resolving any roadblocks to ensure timely delivery. - Communicate effectively with all parties involved to provide updates and address any questions or feedback. Qualifications Required: - Bachelor's degree in a relevant field such as Business Administration or Project Management. - Proven experience in managing transitions or projects, preferably in a similar industry. - Strong communication and interpersonal skills to effectively engage with stakeholders at all levels. - Ability to work under pressure and manage multiple tasks simultaneously. - Proficiency in project management tools and techniques to ensure efficient planning and execution of transitions.,

Senior Transition Manager (LS&T) What this Job Involves: Deliver Transitions Programme - . Pre Planning & Solutioning - Support Transformation Program Director teams during the investigation & Pre-Planning stage by providing information regarding the value of , development of transition timelines, budgets, resource requirements, and other applicable costs. . Transition Execution - Single handedly Manage the end to end execution of large deals spread across geographies . Due Diligence Planning and Reporting exposure , Knowledge Transfer planning and delivery , Ramp Up Planning and deployment experience . Governance - Set up / establish Governance framework for large complex programmers and ensure the overall programme is integrated across other JLL work streams . Project Risks - Give clear assessment of the movement, progress, delays, issues, risks of projects in relations to cost and expenses . Financials - Responsible for managing & controlling deals financials - Knowledge of Business Case creation and updating on a regular basis . Stabilization - Helps stabilize operations post-go-live Stakeholder Management . Client & Stakeholder Relationship - Manages overall internal/external client relationships during various stages of the transition/mobilization effort . Change & Risk management - Work closely with internal / client teams to drive/support in change management & monitor the transition risks. Expectation: Core Capabilities and Governance . Develops the communication strategy and communication plan for global/location/team specific initiatives to generate momentum, raise awareness and influence behaviors across the organization . Develops & maintain domain specific credentials, Client Visit Decks, Case Studies & Transition Methodology . Interaction with client and client teams, Set up governance for regular review etc. Leadership skills . Influence and maintain positive and healthy working relationship with support functions, Service delivery and senior Leadership, securing collaborative support in the execution of role responsibilities. . Manages and counsel teams to excel in their roles. . Client & Contract management . Effectively collaborate with functional teams like HR, Recruitment, IT, Training etc. Program Management: . Seamless transition with no noise while adhering to speed, cost and quality . Use and integrate the mandatory JLL Location Strategy & Transitions methodlogy in the projects Sounds like you To apply you need to be Professional Skill Requirements: . Single Contributor - IC role. . An effective communicator with excellent relationship building, Negotiation & interpersonal skills. . Versatility, High level of professionalism and confidence . Comfortable interacting with senior executives within both JLL and the client (where applicable, will be limited) . Strong leadership skills and the ability to effectively and efficiently manage others . Expertise in managing budget & deals financials . Highly flexible, adaptable and creative . Ability to drive change . Entrepreneurial Skills . Strong analytical, problem solving abilities & complexity management Technical skills: . MS Project: Hands-on experience in creating and maintaining project plans. Report out using basic MS Project options . MS Visio: Create and maintain process maps . MS Excel: Create and manage detailed project plan with specific tollgates, milestones, planned/actual start and closure date, responsibility and completion status . MS Power point: Governance meetings to provide the updates based on the expectations from the target audience Basic Qualifications: . Should have approximately 16+ years of overall work experience with Travel Requirement: . Moderate to extensive as required Work Shift: . Open to work in flexible working shifts as per the location or project requirement Location: Remote -Gurugram, HR