PLEASE NOTE - THIS IS A 12-MONTH CONTRACT ROLE (EXTENDABLE). WE’RE HIRING A NETWORK OPERATIONS LEAD AT BANGALORE, INDIA! Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Network Operations Lead . Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day ∙Client in 190+ countries ∙6000+ Engineers ∙200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individuals achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! The Network Operations Lead is responsible for ensuring the stability, performance, and security of the company’s network infrastructure. This role will oversee daily operations, lead a team of network engineers/technicians, and collaborate with cross-functional teams to drive network reliability and efficiency. The ideal candidate combines strong technical expertise with leadership skills and a proactive approach to problem-solving. Key Responsibilities Lead, mentor, and manage the Network Operations team (L1–L3 engineers). Monitor and maintain enterprise network infrastructure (LAN, WAN, WLAN, firewalls, VPN, load balancers). Oversee incident, problem, and change management processes. Establish and maintain operational procedures, playbooks, and escalation paths. Ensure 24/7/365 network availability with proactive monitoring and automated alerts. Collaborate with security teams to enforce compliance with corporate standards and best practices. Manage vendor relationships, service providers, and network contracts. Perform capacity planning and propose network improvements. Drive root cause analysis (RCA) for major incidents and ensure preventive measures are implemented. Prepare performance reports, metrics, and dashboards for leadership. Requirements Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience). 7+ years of network engineering/operations experience, with at least 5+ years in a leadership role. Strong knowledge of: Cisco, Juniper, Fortinet, or equivalent network devices Routing and switching protocols (BGP, OSPF, MPLS, STP, etc.) Firewalls, VPNs, IDS/IPS Network monitoring tools (SolarWinds, Nagios, PRTG, etc.) Experience managing hybrid environments (on-prem + cloud: AWS, Azure, GCP). Familiarity with ITIL processes (Incident, Problem, Change Management). Excellent communication, leadership, and stakeholder management skills. Preferred Skills CCNP, CCIE, JNCIP, or equivalent certifications. Experience with automation tools (Ansible, Python, Terraform). Exposure to SD-WAN, SASE, and modern cloud networking. Background in highly regulated environments (finance, pharma, telco). Benefits Competitive salary and benefits (health insurance). Opportunities for continuous learning and certifications. A collaborative and innovative working environment.
PLEASE NOTE - THIS IS A 12-MONTH CONTRACT ROLE (EXTENDABLE). WE’RE HIRING A NETWORK OPERATIONS LEAD AT BANGALORE, INDIA! Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Network Operations Lead . Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day ∙Client in 190+ countries ∙6000+ Engineers ∙200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individuals achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! The Network Operations Lead is responsible for ensuring the stability, performance, and security of the company’s network infrastructure. This role will oversee daily operations, lead a team of network engineers/technicians, and collaborate with cross-functional teams to drive network reliability and efficiency. The ideal candidate combines strong technical expertise with leadership skills and a proactive approach to problem-solving. Key Responsibilities Lead, mentor, and manage the Network Operations team (L1–L3 engineers). Monitor and maintain enterprise network infrastructure (LAN, WAN, WLAN, firewalls, VPN, load balancers). Oversee incident, problem, and change management processes. Establish and maintain operational procedures, playbooks, and escalation paths. Ensure 24/7/365 network availability with proactive monitoring and automated alerts. Collaborate with security teams to enforce compliance with corporate standards and best practices. Manage vendor relationships, service providers, and network contracts. Perform capacity planning and propose network improvements. Drive root cause analysis (RCA) for major incidents and ensure preventive measures are implemented. Prepare performance reports, metrics, and dashboards for leadership. Requirements Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience). 7+ years of network engineering/operations experience, with at least 5+ years in a leadership role. Strong knowledge of: Cisco, Juniper, Fortinet, or equivalent network devices Routing and switching protocols (BGP, OSPF, MPLS, STP, etc.) Firewalls, VPNs, IDS/IPS Network monitoring tools (SolarWinds, Nagios, PRTG, etc.) Experience managing hybrid environments (on-prem + cloud: AWS, Azure, GCP). Familiarity with ITIL processes (Incident, Problem, Change Management). Excellent communication, leadership, and stakeholder management skills. Preferred Skills CCNP, CCIE, JNCIP, or equivalent certifications. Experience with automation tools (Ansible, Python, Terraform). Exposure to SD-WAN, SASE, and modern cloud networking. Background in highly regulated environments (finance, pharma, telco). Benefits Competitive salary and benefits (health insurance). Opportunities for continuous learning and certifications. A collaborative and innovative working environment.
As a Network Operations Lead at Excis, you will play a crucial role in ensuring the stability, performance, and security of the company's network infrastructure. Your responsibilities will include leading a team of network engineers/technicians, monitoring and maintaining enterprise network infrastructure, collaborating with cross-functional teams, and driving network reliability and efficiency. Key Responsibilities: - Lead, mentor, and manage the Network Operations team (L1-L3 engineers). - Monitor and maintain enterprise network infrastructure including LAN, WAN, WLAN, firewalls, VPN, and load balancers. - Oversee incident, problem, and change management processes. - Establish and maintain operational procedures, playbooks, and escalation paths. - Ensure 24/7/365 network availability through proactive monitoring and automated alerts. - Collaborate with security teams to enforce compliance with corporate standards and best practices. - Manage vendor relationships, service providers, and network contracts. - Perform capacity planning and propose network improvements. - Drive root cause analysis (RCA) for major incidents and ensure preventive measures are implemented. - Prepare performance reports, metrics, and dashboards for leadership. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). - 7+ years of network engineering/operations experience, with at least 5+ years in a leadership role. - Strong knowledge of Cisco, Juniper, Fortinet, or equivalent network devices, routing and switching protocols, firewalls, VPNs, IDS/IPS, and network monitoring tools. - Experience managing hybrid environments (on-premises + cloud: AWS, Azure, GCP). - Familiarity with ITIL processes (Incident, Problem, Change Management). - Excellent communication, leadership, and stakeholder management skills. Please note that this is a 12-month contract role at Bangalore, India. Excis is a global IT support leader known for its innovative and collaborative approach. Join us in our growth-oriented culture where individual achievements drive team success. With clients in over 190 countries and a supportive work environment, Excis offers a rewarding career opportunity where you can make a meaningful impact.,
WE’RE HIRING AS A GLOBAL DIGITAL NETWORK OPERATIONS LEAD AT INDIA! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a Global Digital Network Operations Lead to head our 24×7 worldwide network operations - ensuring availability, performance, security and continuous improvement across enterprise and customer networks. Key Outcomes (what “great” looks like) · Availability & Resilience: Meet or exceed regional/global availability targets; reduce P1 MTTR and variance through proactive operations, problem management, and automation. · Service Restoration: Consistent, well‑run Major Incident bridges with timely comms, crisp ownership, and post‑incident RCA within agreed timelines. · Operational Excellence: ITIL‑aligned processes (Incident/Change/Problem/Req) executed with discipline; audit‑ready records in ServiceNow. · Automation & NetDevOps: Measurable growth in runbook automation and config‑as‑code; quarterly feature/automation increments delivered with the network engineering team. · Follow‑the‑Sun: Seamless handoffs and consistent quality across GIDC/NOC locations, with shared playbooks and common tooling. Requirements 1) Run & Restore · Lead the global NOC/NON‑STOP operations (L1.5/L2/L3) and serve as escalation owner for critical events, ensuring rapid triage, stakeholder comms, and service restoration. · Drive structured Major Incident Management and post‑incident reviews; ensure timely RCAs and permanent fixes in collaboration with domain SMEs. · Govern change, release, and maintenance windows to maximize change success rate and reduce risk. 2) Observe & Improve · Own observability for networks: telemetry/NetFlow, logs, topology, and experience dashboards; integrate events to ITSM for correlation and auto‑ticketing. · Establish runbook automation (auto‑diagnose/auto‑resolve) and track toil reduction KPIs; champion DNAC/ISE insights where applicable. · Lead Problem Management and trend reviews; publish improvements that reduce repeat incidents. 3) Engineer for Reliability · Partner with Network Engineering on NetDevOps (IaC, pipelines) and reliability patterns (standard configs, golden images, pre‑checks, auto‑rollback). · Co‑own the SD‑LAN/SD‑WAN/SASE runbook maturity and lifecycle (patching, certs, EOX/EOL) with product/engineering leads. 4) Governance, Service Levels & Vendors · Define and report SLAs (response, resolution, availability, RCA timeliness), with monthly service reviews and continuous improvement backlog. · Manage carriers, OEMs, and MSPs (e.g., Cisco, F5, firewall/SSE partners) for escalations, RMAs, upgrades, and roadmaps; ensure contract and support alignment. 5) People & Ways of Working · Build and lead a follow‑the‑sun team culture—shift rosters, on‑call, skills matrix, playbooks, and readiness drills; mentor leads across regions. · Align to our internal Job Architecture and career paths; drive certification plans and capability audits. Required Qualifications · Experience: 12–15+ years in enterprise/managed network operations with 5+ years leading global 24×7 teams (NOC/operations leadership). · Operations Mastery: Proven command of ITIL Incident/Change/Problem, Major Incident leadership, RCA writing, and service reviews in ServiceNow. · Tech Breadth: Hands‑on familiarity with campus/LAN (SD‑LAN/DNAC/ISE), WAN/SD‑WAN, load balancing, firewalls, DNS/DHCP/IPAM, Wi‑Fi, and observability stacks (e.g., SolarWinds/NPM/NCM, event correlation). · Automation Mindset: Evidence of introducing runbook automation, config‑as‑code, or CI/CD for network operations. · Stakeholder & Vendor Mgmt: Executive communication and supplier governance across OEMs/ISPs; measurable outcomes on MTTR and CSAT. Preferred Qualifications · Certifications such as CCNP/CCIE, JNCIP, NSE/PCNSE, F5, Zscaler/Palo Alto SSE, or cloud networking (AWS/Azure) are plus points. · Experience with experience analytics, and proactive operations (predictive incidenting). KPIs & Measures MTTR/MTTD by severity; % P1 handled within SLA; Change Success Rate; Availability by tier; RCA timeliness (first draft/final); % alerts auto‑remediated; ticket deflection via automation. Tools & Platforms (indicative) ITSM/ITOM: ServiceNow; Event correlation/AIOps and NPM/NCM stacks as deployed; DNAC/ISE where applicable; CMDB alignment. Benefits Why Join Us: At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in India and be at the forefront of IT support excellence!
As a Service Delivery Manager at Excis, you will be responsible for leading and managing end-to-end projects, ensuring successful delivery, customer satisfaction, and alignment with business goals. Your key responsibilities will include: - Leading projects from initiation through deployment, ensuring timely and successful delivery of solutions. - Driving customer satisfaction, managing client relationships, and handling escalations effectively. - Conducting Root Cause Analysis (RCA) and implementing corrective actions to achieve positive outcomes. - Managing accounts, including P&L ownership, to achieve targeted business margins. - Overseeing the technical team, providing guidance, mentorship, and support. - Collaborating cross-functionally with product, design, sales, and operations teams. - Managing project timelines, budgets, and resources efficiently. - Identifying and mitigating project and technical risks. - Staying abreast of emerging technologies and industry trends. - Recruiting, training, and developing technical/IT support staff. - Presenting project progress and key updates to senior management and stakeholders. - Contributing to product design and the definition of technical and business requirements. - Delegating technical responsibilities and monitoring project execution. - Ensuring adherence to company standards, processes, and regulatory requirements. - Driving process improvements and validation initiatives. - Analyzing data to identify operational trends and opportunities for improvement. - Collaborating across departments to support business decision-making. - Working flexibly in shifts to meet project priorities and deadlines. **Requirements:** - Minimum 10 years of experience in IT management, support, and customer relationship management or related areas. **Educational Qualifications:** - MCA or Bachelors Degree in Computer Science, Information Technology, or a related field, or equivalent qualification. - Diploma or equivalent professional education in the IT domain. **Technical Skills & Qualifications:** - Proficient in ITIL principles and best practices. - Strong working knowledge of Microsoft Office tools including Excel, PowerPoint, and Word. - PMP, PRINCE2, or equivalent project management certification is highly desirable. - Excellent verbal, written, and interpersonal communication skills, with the ability to present ideas clearly and persuasively. At Excis, you will be part of a collaborative and innovative global team driving industry-leading IT solutions. We prioritize professional growth, continuous learning, and provide opportunities to make a tangible impact. Enjoy a supportive environment with competitive compensation, meaningful career advancement, and the chance to contribute to the success of a global leader in IT services. Apply now to join Excis in India and start your journey with us!,
WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER AT INDIA! Location: Chennai, India Language Requirement: Fluent Chinese (Mandarin) Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. • Client in 190+ countries • 6000+ Engineers • 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You Will Do: Provide first and second-level IT support, troubleshooting hardware, software, and network issues, including desktops, laptops, printers, and authorized peripherals. Collaborate with third-party vendors and internal teams to resolve complex technical issues and ensure timely communication on incident status and resolution. Install, upgrade, and maintain operating systems (Windows XP–10, Mac basics), Microsoft Office, enterprise antivirus, mobile devices, and other authorized applications. Requirements What You Need: Bachelor’s degree in Computer Science or related field; CompTIA A+, MCP, or equivalent certifications. Minimum 18 months of hands-on IT support experience, including Windows OS, Active Directory, GPOs, MS Office 365, and enterprise antivirus solutions. Strong analytical, troubleshooting, and problem-solving skills with ability to handle multiple tasks and meet SLA requirements. Knowledge of mobile device management (iOS/Android), network connectivity, and basic understanding of servers, audio/visual, smart devices, and telecoms. Excellent communication, relationship-building, and customer service skills, with adaptability to work in a fast-changing, project-based environment, including off-hours support when needed. Benefits Why Join Us At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence!
WE’RE HIRING A NETWORK CONSULTANT AT BANGALORE, INDIA! Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Network Consultant with deep expertise in Cisco Software-Defined Access (SDA) and Software-Defined LAN (SD-LAN) environments. The ideal candidate will lead the design, deployment, and optimization of enterprise network infrastructure, with a strong focus on Cisco DNA Center , Cisco ISE , and wireless technologies . Experience with Cisco Meraki solutions and familiarity with FDA-regulated environments will be considered a strong advantage. ∙Client in 190+ countries ∙6000+ Engineers ∙200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individuals achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! Key Responsibilities: Lead the architecture, deployment, and lifecycle management of enterprise network solutions, focusing on Cisco SDA and SD-LAN implementations. Design and implement Cisco DNA Center , ISE , and TrustSec frameworks to ensure secure, scalable, and policy-driven network access. Provide hands-on configuration, troubleshooting, and optimization support across multi-site SDA environments. Design and enhance enterprise wireless networks leveraging Cisco Wireless LAN Controllers (WLCs) and Access Points (APs) . Support Cisco Meraki integrations (SD-WAN, switches, access points) within hybrid network deployments. Ensure compliance with FDA and regulatory standards , including network segmentation, data protection, and documentation requirements. Conduct site assessments , capacity planning , and performance optimization to ensure reliability and scalability. Prepare and maintain detailed technical documentation, including High-Level Designs (HLDs) , Low-Level Designs (LLDs) , and network topology diagrams . Collaborate closely with security, cloud, and application teams to deliver integrated and secure solutions. Provide technical leadership and mentorship to junior engineers, fostering skill development and knowledge sharing across the team. Requirements Required Qualifications: Minimum 12 years of experience in enterprise networking, including at least 3+ years of hands-on experience with Cisco Software-Defined Access (SDA) and SD-LAN . In-depth expertise in Cisco DNA Center , Cisco ISE , LAN Automation , SDA Fabric , and policy-based access control . Strong practical experience with Cisco Catalyst 9000 series switches and Cisco Wireless LAN Controllers (WLCs) . Comprehensive understanding of 802.1X , TrustSec , and network segmentation methodologies. Proven experience in Cisco Wireless solutions , including RF design , deployment, and troubleshooting. Working knowledge of Cisco Meraki solutions (MX, MR, MS series). Proficiency with network monitoring and troubleshooting tools such as Wireshark , SolarWinds , and Cisco DNA Assurance . Preferred Certifications: Cisco Certified Network Professional (CCNP) Enterprise or Cisco Certified Internetwork Expert (CCIE) – strongly preferred. Cisco Certified Specialist – Enterprise SD-WAN or SDA. Cisco Meraki Certification. Familiarity with ITIL practices for effective change and incident management. Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills , with the ability to explain complex technical concepts to non-technical stakeholders. Effective team player with proven leadership and mentoring capabilities. Self-driven and organized, able to manage multiple projects and priorities efficiently. Work Environment: Hybrid model: 3 days per week on-site at client premises in Bangalore . May involve occasional travel to customer or data center locations. Must be able to operate within regulated environments and adhere to strict documentation and compliance standards . Benefits At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Bangalore, India and be at the forefront of IT support excellence!