Desktop Support Engineer L1 IN

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER AT INDIA!

• Location: Chennai, India
  
• Language Requirement: Fluent Chinese (Mandarin)
  

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

• 6000+ Engineers

• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

What You Will Do:

• Provide first and second-level IT support, troubleshooting hardware, software, and network issues, including desktops, laptops, printers, and authorized peripherals.
  
• Collaborate with third-party vendors and internal teams to resolve complex technical issues and ensure timely communication on incident status and resolution.
  
• Install, upgrade, and maintain operating systems (Windows XP–10, Mac basics), Microsoft Office, enterprise antivirus, mobile devices, and other authorized applications.
  

What You Need:

• Bachelor’s degree in Computer Science or related field; CompTIA A+, MCP, or equivalent certifications.
  
• Minimum 18 months of hands-on IT support experience, including Windows OS, Active Directory, GPOs, MS Office 365, and enterprise antivirus solutions.
  
• Strong analytical, troubleshooting, and problem-solving skills with ability to handle multiple tasks and meet SLA requirements.
  
• Knowledge of mobile device management (iOS/Android), network connectivity, and basic understanding of servers, audio/visual, smart devices, and telecoms.
  
• Excellent communication, relationship-building, and customer service skills, with adaptability to work in a fast-changing, project-based environment, including off-hours support when needed.
  

Why Join Us

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence!