We are hiring Manager - Financial Planning and Analysis. Please find below the details for your reference. Please share your resume at 9748011777 (Malhar Ghoshal) Key Responsibilities: Budgeting & Forecasting: Develop and manage the annual budgeting, forecasting, and long-range financial planning processes, including capital expenditure plans. Financial Modeling: Develop and maintain complex financial models to support decision-making across the organization. Data Analysis: Analyze financial data to identify trends, risks, and opportunities for growth. Cross-functional Collaboration: Collaborate with cross-functional teams to ensure alignment of financial plans with strategic objectives. Financial Reporting: Lead the monthly financial reporting process, including variance analysis and management reporting. Process Improvement: Drive improvements in financial processes, systems, and reporting capabilities to enhance efficiency and accuracy. Investment Analysis: Work on potential investment analysis and returns to the company. Requirements: Education: MBA or CA. Experience: 4-5 years in the FP&A profile. Skills: Expert financial modeling and analytical skills. Technical Proficiency: Proficiency in Microsoft Excel and financial software applications, such as Vareto. Knowledge: In-depth knowledge of accounting principles, financial statement analysis, and management reporting. Communication: Excellent communication, presentation, and interpersonal skills. Attention to Detail: Strong attention to detail, problem-solving abilities, and a results-driven mindset.

Key Responsibilities: Solution Design: Develop comprehensive solutions for large, global BPO deals, integrating digital operating models, process design, automation, and technology solutions. Bid Management: Lead the end-to-end bid lifecycle, including crafting responses to RFPs, preparing bid defence presentations, and engaging with prospective customers. Client Engagement: Conduct client assessments, lead workshops, and deliver impactful presentations to drive sales and improve customer satisfaction. Collaboration: Work closely with Sales Executives, Account Managers, and Solution Engineering teams to develop and present solutions. Innovation: Stay updated with the latest industry trends and technologies and incorporate them into solution designs to meet client needs. Leadership: Guide and mentor team members, fostering a collaborative and innovative work environment. Tender Management: Proven ability in smoothly managing responses to 'Request for Tenders' (RFT) or 'Request for Proposals' (RFP) issued by purchasing authorities, ensuring that the proposed solution is complete, appropriate, and results in the best proposal possible. Qualifications: Experience: 15-18 years of experience in pre-sales, solution architecture, and BPO, with a strong track record of successful bid management and solution design. Technical Skills: Proficiency in digital tools, RPA platforms, AI solutions, and process optimization frameworks. Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and effectively. Analytical Skills: Strong analytical and problem-solving skills, with the ability to develop innovative solutions to meet client needs. Leadership: Proven leadership abilities, with experience managing cross-functional teams and driving successful project outcomes. Candidates from a BPO background will be preferred.

About the Role: We are a young, growing BPO organization looking for a high-performing and entrepreneurial sales professional to join us as a Business Development Manager / Sales Manager . The core responsibility of this role is to acquire new clients , build strong executive-level relationships, and drive revenue growth across industries like EdTech, Ecommerce, Healthcare, Telecom, and Travel & Hospitality . Please share your resume at 9748011777 (Malhar Ghoshal) Key Responsibilities: Identify and pursue new client acquisition opportunities for BPO and customer experience services Conduct cold outreach, lead generation, proposal creation, and contract negotiation Build and maintain a robust sales pipeline across multiple industry verticals Collaborate with the solutions and commercial teams to create compelling proposals and pricing structures Drive the end-to-end sales cycle , from prospecting to deal closure Develop and nurture CXO-level relationships and long-term strategic accounts Meet and exceed quarterly and annual sales targets Track and report on pipeline health, revenue forecasts , and key metrics Experience & Skills Required: 310 years of proven B2B sales / business development experience in BPO, KPO, ITES, or customer experience outsourcing Demonstrated success in new client acquisition and enterprise sales Experience engaging and closing deals with CXOs and VP-level decision-makers Exposure to selling voice process, customer support, inbound/outbound calling, or AI-enabled CX solutions Strong communication, presentation, and negotiation skills Self-motivated, energetic, and target-driven Why Join Us? Be a key part of a fast-growing BPO company with a dynamic and growth-focused culture Work closely with leadership and influence business development strategy Strong incentives and a performance-driven growth path Opportunity to work across multiple industries and geographies Please share your resume at 9748011777 (Malhar Ghoshal)

We are hiring dynamic and enthusiastic Customer Service and Upselling Executives for our International Voice Process (Inbound - UK Telecom Campaign) Please share resume at 9748011777 (Malhar Ghoshal) Key Responsibilities: Handle inbound calls from UK customers for a leading UK Telecom provider Provide excellent customer support and resolve queries efficiently Identify opportunities to upsell telecom products/services to existing customers Meet daily and monthly targets for upselling and customer satisfaction Job Requirements: Excellent English communication skills. Candidates with excellent presence of mind, confidence, and a strong sales-oriented mindset. Job Details: Process : International Voice Process UK Telecom (Inbound & Upselling) Shift Timing : Any 9 hours between 12:30 PM to 1:30 AM (rotational) Working Days : 5 days a week (2 rotational split week offs) Location : Kolkata, Salt Lake, Sector 5. Transport : Free drop facility provided Salary & Benefits: For Freshers : 15,000 In-hand + Statutory Benefits (PF, ESI, etc.) For Experienced Candidates : 20-30% hike on last documented salary upto 25,000 INR In-hand + Statutory Benefits (PF, ESI, etc.) Performance Incentives : Up to 15,000/month Career Growth : Fast-track promotion and learning opportunities in an international BPO environment Please share resume at 9748011777 (Malhar Ghoshal)

Results driven, entrepreneurial and experienced sales leader to help us acquire new customers and grow revenue. The role will require being responsible for managing the sales cycle end to end from prospect research-cold outreach-opportunity qualification-Bid-negotiation and contracting, in line with companys growth strategy. KRA Identify and pursue new B2B sales opportunities across target industries (Travel and hospitality, EdTech, Healthcare, Ecommerce, Telecom) Responsible for a healthy pipeline across target industries Prepare client proposals, pitch decks with Solutions team and work with commercial team on deal structuring Regular reporting on pipeline build-up, health of pipeline, revenue forecast Build customer relationships and be responsible for upsell and cross sell opportunities (Farming) Be responsible for and achieve sales quota for the financial year . Experience 3-10years of B2B sales experience in CX, within target industries Proven track record of new customer acquisition Ability to lead and close the sales cycle independently with CXO levels in the client organisation Experience in pitching AI-driven services/solutions Strong communication skills Comfortable working in a start-up environment agile, self-motivated, and passionate

WALK-IN INTERVIEW POINT OF CONTACT - HR Faraz ( 79801 24030) Note - Mention HR Faraz on top of your CV. Job Title: Customer Support Executive (Voice Process) Location: Kolkata Joining: Immediate Job Description: We are hiring Customer Support Executives . The ideal candidate should have strong communication skills in English and a customer-first attitude. Requirements: Minimum 12th pass or Graduate Excellent spoken English Freshers with excellent communication are welcome Willingness to join immediately Perks: Competitive salary & Incentives Growth opportunities Supportive work environment Free Drop Facility (Within the transport boundary) Note - Mention HR Faraz on top of your CV.

Job Title: International Customer Support Representative We are seeking a dedicated Customer Support Representative to join our team for the UK shift. The ideal candidate will provide exceptional customer service and support. Key Responsibilities: Handle inbound customer calls professionally. Identify customer needs and recommend appropriate telecom products and services. Upsell additional services and features to existing customers. Provide accurate information about products, services, and promotions. Maintain detailed records of customer interactions and transactions. Achieve individual and team sales targets. Ensure high levels of customer satisfaction and retention. Follow standard operating procedures and compliance guidelines. Qualifications: High school diploma or equivalent; higher education preferred. Freshers can apply. Previous experience in a BPO or customer service role will have an advantage, preferably in the telecom industry. Excellent verbal communication and interpersonal skills. Strong sales and upselling abilities. Ability to handle stressful situations and multitask effectively. Proficiency in using CRM software and basic computer applications. Flexibility to work in various shifts. Skills: Customer Service Verbal Communication Sales and Upselling FRESHERS can apply if they have excellent communication skills.

Walk-In Interview: Advisor UK International BPO (Telecom Upselling Process) Location: Kolkata Interview Mode: Face-to-Face (F2F) Experience: Freshers & Experienced Candidates Welcome Industry: BPO / Call Centre / ITES Process: UK Telecom Upselling Job Type: Full-Time Job Description: We are hiring enthusiastic and goal-oriented individuals for the role of Advisor in our UK International BPO - Telecom Upselling Process . If you have excellent communication skills and a passion for sales, we want to meet you! Key Responsibilities: Engage with UK-based customers via calls Promote and upsell telecom products and services Achieve daily and monthly sales targets Maintain high levels of customer satisfaction Desired Candidate Profile: Freshers with excellent communication skills are welcome Prior BPO or sales experience is a plus Willingness to work in UK shifts Confident, energetic, and self-motivated Perks & Benefits: Attractive incentives and performance bonuses Friendly work environment Growth and learning opportunities Walk-In Details: Date: 28-May-25 Time: 2 pm -5 PM Venue: PS Srijan Tech Park is DN-52, Sector-V, Salt Lake City, Bidhannagar, Kolkata, West Bengal 700091 Contact Person: Amit Sharma

We are Hiring Customer Service Executives! With upselling Background Key Responsibilities: Handle inbound and outbound customer calls professionally. Identify customer needs and recommend appropriate telecom products and services. Upsell additional services and features to existing customers. Provide accurate information about products, services, and promotions. Maintain detailed records of customer interactions and transactions. Achieve individual and team sales targets. Ensure high levels of customer satisfaction and retention. Follow standard operating procedures and compliance guidelines. Qualifications: High school diploma or equivalent; higher education preferred. Previous experience in a BPO or customer service role, preferably in the telecom industry. Excellent verbal communication and interpersonal skills. Strong sales and upselling abilities. Ability to handle stressful situations and multitask effectively. Proficiency in using CRM software and basic computer applications. Flexibility to work in various shifts. Skills: Customer Service Verbal Communication Sales and Upselling Problem Solving Time Management If youre ready to make a significant impact and grow with us, apply now interested person can DM/drop CV on 9230998538

We are hiring for a blended process (voice + non-voice) for one of the leading Food Tech companies in India! Location: Bangalore Process: Domestic | Blended (Voice + Non-Voice) Industry: Food Tech Open Roles: Customer Support Executives 6 days working

We are expanding our team for a pilot process in the dynamic Food Tech Industry and are looking for passionate professionals to join us in Bangalore ! Open Positions: Assistant Manager Operations Team Lead – Operations Process Trainer Requirements: Prior experience in the food tech domain is mandatory Strong leadership and communication skills Ability to thrive in a fast-paced, pilot process environment Location: Bangalore Immediate Joiners Preferred Please call me @7899326333

Job Summary: We are looking for a proactive and experienced Team Lead to manage a blended process team (Email + non-voice) supporting a leading online food delivery platform. The ideal candidate will have strong leadership skills, a background in BPO operations, and the ability to manage both customer interactions and backend support efficiently. Key Responsibilities: Lead a team of agents handling both voice and non-voice (chat/email) customer interactions. Monitor team performance to ensure SLAs and KPIs are consistently met. Handle escalations and ensure timely resolution of customer issues. Conduct regular coaching, feedback, and performance evaluations. Ensure quality and compliance standards are maintained across all channels. Collaborate with QA, training, and workforce management teams. Generate and analyse reports to identify trends and areas for improvement. Foster a positive and productive team environment. Requirements: 23 years of BPO experience with at least 1 year in a team lead role. Experience in a blended process (voice + non-voice) is mandatory. Familiarity with food delivery or e-commerce platforms is a plus. Strong communication, analytical, and problem-solving skills. Proficiency in CRM tools, MS Excel, and reporting dashboards. Willingness to work in rotational shifts, including weekends and holidays.

Location: HSR Layout, Bangalore Job Type: Full-time (Work from Office) Shift: Day Shift (Rotational Offs) Experience: 02 years (Freshers welcome) Requirements: Typing Speed: Minimum 30 WPM with 90% accuracy. Good communication skills in English and regional languages (Kannada, Hindi, etc.). Basic computer knowledge and familiarity with MS Office. Ability to multitask and work in a fast-paced environment. Positive attitude and willingness to learn. Immediate Joiner Prefered Preference for candidates with experience in the Foodtech industry. Salary & Benefits: Salary: 12,000 16/month (based on experience) Incentives: Performance-based Benefits: PF, ESI, Paid Leaves, Training Provided How to Apply: Please share your updated CV at amrit.sharma@cogenthub.com WhatsApp me (No Calls) @ 8867996428

Role & responsibilities Handling inbound phone calls from UK customers and resolve their problems related to their telecom network. Recommending the customers to buy an upgraded service. Preferred candidate profile Excellent English communication. Smart and someone who understands customer service and selling methodology Please share your CV at 9748011777 (Malhar Ghoshal)

Walk-In Interview: Advisor UK International BPO (Telecom Upselling Process) Location: Kolkata Interview Mode: Face-to-Face (F2F) Experience: Freshers & Experienced Candidates Welcome Industry: BPO / Call Centre / ITES Process: UK Telecom Upselling Job Type: Full-Time Job Description: We are hiring enthusiastic and goal-oriented individuals for the role of Advisor in our UK International BPO - Telecom Upselling Process . If you have excellent communication skills and a passion for sales, we want to meet you! Key Responsibilities: Engage with UK-based customers via calls Promote and upsell telecom products and services Achieve daily and monthly sales targets Maintain high levels of customer satisfaction Desired Candidate Profile: Freshers with excellent communication skills are welcome Prior BPO or sales experience is a plus Willingness to work in UK shifts Confident, energetic, and self-motivated Perks & Benefits: Attractive incentives and performance bonuses Friendly work environment Growth and learning opportunities Walk-In Details: Date: 28-May-25 Time: 2 pm -5 PM Venue: PS Srijan Tech Park is DN-52, Sector-V, Salt Lake City, Bidhannagar, Kolkata, West Bengal 700091 Contact Person: HR Faraz Anwar (7980124030)

Key Responsibilities: Handle inbound and outbound customer calls in a professional manner. Resolve customer queries related to orders, services, or complaints. Provide accurate information and ensure customer satisfaction. Maintain call logs and follow up on unresolved issues. 6 days working 24/7 shift -Rotation shift . Eligibility Criteria: Education: 10+2 / Any Graduate (Freshers can apply) Languages: Proficiency in Hindi, Kannada, or any regional language. Basic English is a plus. Skills: Good listening skills, polite and clear communication. Experience: No prior experience required training will be provided. Perks & Benefits: Fixed salary + performance incentives Paid training and career growth opportunities Friendly and supportive work environment

Customer Interaction : Manage inbound and outbound customer queries via phone, email, and chat, ensuring timely and accurate responses. Order Management : Assist customers with placing, modifying, or cancelling orders, and provide updates on delivery status. Issue Resolution : Address and resolve customer complaints, concerns, and feedback promptly and professionally. Collaboration : Work closely with internal teams, including operations and logistics, to ensure smooth order fulfilment and customer satisfaction. Data Management : Maintain accurate and up-to-date customer records in the system, ensuring data integrity and confidentiality. Feedback Collection : Gather customer feedback to identify areas for service improvement and contribute to quality enhancement initiatives. Performance Metrics : Meet or exceed performance targets related to response time, resolution time, customer satisfaction, and quality assurance

Job Opening: Team Lead Operations (Domestic Account Food Delivery Customer Service) We are hiring a Team Lead Operations for one of our pilot processes in the Domestic Food Delivery Customer Service domain. Key Responsibilities: Lead and manage a team of customer service representatives. Monitor daily operations and ensure service level agreements (SLAs) are met. Handle team performance, coaching, and development. Manage attrition control and shrinkage effectively. Ensure high levels of customer satisfaction and issue resolution. Required Experience: Team handling experience in a BPO or customer service environment. Strong understanding of operational metrics and team management. Language Proficiency: Must be fluent in Kannada , Hindi , and English . Immediate Joiner Preferd - Work Location: Maruthi Chambers, Hosur Road(Bommanahalli) Interview Location- Rapido Corporate Office Mantri Commercio - Tower A Second Floor Standalone Building in Marathahalli - Sarjapur Outer Ring Road, Bangalore Please contact -7899326333 Name -Amrit

Work Location: Maruthi Chambers, Hosur Road(Bommanahalli) Interview Locatio-Rapido Corporate Office Mantri Commercio - Tower A Second Floor Standalone Building in Marathahalli - Sarjapur Outer Ring Road, Bangalore Working Days: 6 Days a Week Shift: Flexible Shift Timings Joining: Immediate Joiners Preferred Languages Required: Good English Communication Kannada or Hindi (Kannada is a must) Requirements: Excellent verbal communication skills Willingness to work in flexible shifts Prior experience in customer support is a plus If you or someone you know fits this role, dont wait Apply Now! Contact: 7899326333

Work Location: Maruthi Chambers, Hosur Road(Bommanahalli) Interview Location- Rapido Corporate Office Mantri Commercio - Tower A Second Floor Standalone Building in Marathahalli - Sarjapur Outer Ring Road, Bangalore Working Days: 6 Days a Week Shift: Flexible Shift Timings Joining: Immediate Joiners Preferred Languages Required: Good English Communication Kannada or Hindi (Kannada is a must) Requirements: Excellent verbal communication skills Willingness to work in flexible shifts Prior experience in customer support is a plus If you or someone you know fits this role, dont wait Apply Now! Contact: 7899326333