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Customer Service Executive

Customer Service Executive

Cogenthub

1 - 6 years

1 - 3 Lacs

Kolkata

Posted:3 weeks ago| Platform:

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Skills Required

International Voice Process UK Process Telecom Sales International Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are Hiring Customer Service Executives! With upselling Background Key Responsibilities: Handle inbound and outbound customer calls professionally. Identify customer needs and recommend appropriate telecom products and services. Upsell additional services and features to existing customers. Provide accurate information about products, services, and promotions. Maintain detailed records of customer interactions and transactions. Achieve individual and team sales targets. Ensure high levels of customer satisfaction and retention. Follow standard operating procedures and compliance guidelines. Qualifications: High school diploma or equivalent; higher education preferred. Previous experience in a BPO or customer service role, preferably in the telecom industry. Excellent verbal communication and interpersonal skills. Strong sales and upselling abilities. Ability to handle stressful situations and multitask effectively. Proficiency in using CRM software and basic computer applications. Flexibility to work in various shifts. Skills: Customer Service Verbal Communication Sales and Upselling Problem Solving Time Management If youre ready to make a significant impact and grow with us, apply now interested person can DM/drop CV on 9230998538

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Cogenthub

www.cogenthub.com

Outsourcing and Offshoring Consulting

London Kolkata

1001-5000 Employees

41 Jobs

Key People

Jessica Lin

CEO
Michael Chen

CTO
Samantha Lee

COO

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Customer Service Executive

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