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Cogenthub
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Team Lead -Domestic BPO -Immediate Joiner Preferred

Team Lead -Domestic BPO -Immediate Joiner Preferred

Cogenthub

1 - 3 years

2 - 3 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Shrinkage Control CSAT Attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opening: Team Lead Operations (Domestic Account Food Delivery Customer Service) We are hiring a Team Lead Operations for one of our pilot processes in the Domestic Food Delivery Customer Service domain. Key Responsibilities: Lead and manage a team of customer service representatives. Monitor daily operations and ensure service level agreements (SLAs) are met. Handle team performance, coaching, and development. Manage attrition control and shrinkage effectively. Ensure high levels of customer satisfaction and issue resolution. Required Experience: Team handling experience in a BPO or customer service environment. Strong understanding of operational metrics and team management. Language Proficiency: Must be fluent in Kannada , Hindi , and English . Immediate Joiner Preferd - Work Location: Maruthi Chambers, Hosur Road(Bommanahalli) Interview Location- Rapido Corporate Office Mantri Commercio - Tower A Second Floor Standalone Building in Marathahalli - Sarjapur Outer Ring Road, Bangalore Please contact -7899326333 Name -Amrit

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Team Lead -Domestic BPO -Immediate Joiner Preferred