Job Title: Inbound Customer Service Agent Location: Mysore/Mangalore Shifts: Rotational Shift including night shifts Employment Type: Full-Time About Us: unifyCX ( www.unifycx.com ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Job Summary: We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence. Key Responsibilities: Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons. Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols. Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state. Manage complex customer issues efficiently, ensuring timely and satisfactory resolution. Maintain effective call control, ensuring smooth transitions and proper call direction. Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry. Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. Accurately set up or act on cases as needed, following company guidelines and compliance rules. Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. Skills Needed: Bachelors Degrees/Diploma in a relevant field or equivalent experience. Proficient in English (verbal and written) must meet proficiency scale requirements. Strong customer service skills, demonstrated through interviews and role play evaluations. Ability to learn and comprehend training material in English. Excellent active listening and communication skills. Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. Good PC and internet navigation skills, including browser and system operations. Typing-by-touch proficiency with high accuracy. Prior experience in self-directed training and PC-based learning (preferred). Ability to handle sensitive information and follow background check compliance standards. Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently. Prior experience in a multilingual contact center or customer support environment. Familiarity with financial services, payment systems, or card member services is a plus.

Immediate opening for VPN role (email, chat, troubleshooting) with unifyCX, a US based MNC in Mangalore. we are looking for immediate joiners who can relocate to Mangalore and join us on 19th June . Exp: 6 months - 3 years Qualifications: Previous experience in technical support covering chat, and email channels. VPN background is a plus, though not strictly required. Excellent English communication skills (written and verbal). Shifts: Rotational shift including Night shift work mode: work from office Perqs : Free cab facility, Food coups, Medical Insurance If Interested kindly share your resume to michelle,p@unifycx.com

Job Title: Manager Compensation and Benefits Location: Mangalore Department: People Operations Employment Type: Full-Time About Us: unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Job Summary: The Compensation and Benefits Manager will be part of the people strategy team supporting the global efforts towards building comp and ben structure and processes. The incumbent will be responsible for designing, implementing, and managing compensation and benefits programs that attract, retain, and motivate employees. This role ensures that all rewards programs are competitive, compliant with regulations, aligned with the organizations strategic goals, and support a high-performance culture. The role requires strong analytical skills, deep knowledge of compensation and benefits practices, and the ability to partner effectively with extended HR, finance, and business teams. This is an Individual contributor role. Key Responsibilities: Compensation Management: Design and administer base pay structures, job evaluations, salary surveys, and incentive programs. Conduct market analyses to ensure compensation practices remain competitive and aligned with industry standards. Support the annual compensation review process, including merit increases, bonus planning, and pay-for-performance alignment. Develop and maintain compensation policies and ensure compliance with legal and regulatory requirements. Administer manpower cost analysis and support workforce planning for new projects. Benefits Administration: Oversee the administration of employee benefits programs, including health, dental, retirement plans, leave policies etc. Evaluate the effectiveness and competitiveness of benefits offerings and recommend changes based on employee needs and market trends. Partner with vendors, brokers, and consultants to manage plan design, renewals, and compliance. Ensure compliance with relevant benefits regulations Data Analysis & Reporting: Analyze compensation and benefits data to support decision-making and policy development. Provide regular and ad-hoc reports on compensation metrics, benefits utilization, and cost trends. Monitor budgetary impact of total rewards programs and support forecasting and planning. Maintain accurate compensation and benefits data within HRIS. Support audits, reporting requirements, and compliance initiatives related to compensation and benefits Stakeholder Support: Partner with extended HR teams and senior leaders to provide compensation guidance and support workforce planning. Deliver training sessions for extended HR teams, managers and leaders on compensation and benefits policies and practices. Skills Needed: Bachelors degree in human resources, Business Administration, Finance, or related field; master’s degree preferred. 8+ years of progressive experience in compensation and/or benefits, with at least 2 years in a managerial or specialist role. Strong understanding of compensation principles, benefits administration, and relevant legal regulations. Proficient in Microsoft Excel and HR systems (e.g., Workday, Paycor, Oracle, ADP). Excellent analytical, communication, and interpersonal skills. Experience in global or multi-country rewards programs. If interested, please forward your resume to dhanya.j@unifycx.com

Job Description: Title of the Position: Infrastructure Engineer Designation: Engineer/Senior Engineer Work Location: Mangalore (Work from Office) No. of positions: 01 Client from: UK Business Unit: Application Development Shifts: UK shift Who We Are: unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Summary of the Position: Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UKs number one provider of secure, integrated cloud services to the small to mid-size market. Delivering critical business applications and infrastructure to the whole business, our IT and Digital team is a critical part of our Product and Technology function whilst being crucial in enabling us to deliver great service to our client. Our Infrastructure Engineers provide 3rd line support for internal users, including deploying and managing the platforms and servers we use to provide services. This position supports the internal server estate (Windows and Linux), Active directory and Microsoft 365 environments and are responsible for maintaining a secure and patched server estate. The role is also responsible for deploying new infrastructure as required and will work on projects alongside other members of the team and the wider business to assist with any infrastructure requirements and integrations. Roles & Responsibilities: (What you’ll do) Undertake project work on small specialist projects, as well as contribute to larger projects. Work with the application team, project managers, etc. to produce solution designs for new implementations. Project manage and deliver the implementation of new solutions in line with the IT and Digital strategy. Manage and maintain servers including patching, vulnerability management, capacity planning and improvement of performance. Manage and maintain Windows and Linux environments, including database, web, email, and remote desktop deployments. Manage and maintain Cloud environments including Microsoft 365 and Azure. Act as escalation point for infrastructure incidents. Provide escalation, mentoring and support to Technical Support teams. Participate in on call rota) Qualification & what you have Bachelor's Degree in Engineering, Computer Science, or related disciplines or equivalent experience in technical roles ITIL v3 / v4 Foundation Experience: Microsoft 365, including teams, SharePoint, exchange online and Endpoint Manger. Microsoft Security stack Microsoft Azure Application deployments through Microsoft endpoint manager and SCCM Microsoft server OS and apps including Hyper-V, AD, NPS and radius and remote desktop. Microsoft SQL and Exchange management and troubleshooting Linux OS and apps including lamp, postfix, PostgreSQL and SNMP VMware VSphere and vcloud director Mimecast Shifts: Flexible to work in shifts as and when necessary Skills: Excellent verbal and written communication Strong collaborative mind-set Continuous improvement mind-set Quick learner who easily adapts to ambiguous situations J trong relationship building skillsJ If Interested, please share your resume to dhanya.j@unifycx.com

Immediate opening for Sales Lead with unifyCX, Mangalore Work Location: Mangalore Shift: 9 hours per day, in early morning shifts At least 2 years exp in salesforce and WHMCS billing panel - CRM tool Must have 2-3 years of experience in a Lead role/ team management role, managing escalations Candidate should have exp in webhosting and CHRM Exp: Max years: 5+ years exp, Min exp: 2 to 3 years exp Comfort working with digital tools, CRM platforms (WHMCS is a must), and performance dashboards Key Responsibilities: Manage complete sales cycle with a consultative approach Strategize and implement customer acquisition initiatives Lead and manage the day-to-day operations of the sales team Monitor team performance, track KPIs, and drive accountability Provide coaching, feedback, and development plans for team members Collaborate with internal teams to resolve issues, improve workflows, and ensure smooth customer interactions Manage escalations and ensure timely resolutions Conduct regular team meetings, reviews, and training sessions Drive the execution of sales campaigns and initiatives across the team Act as a key link between the sales team, management and client, providing insights and reports Work Environment: Shifts: 9-hour shift Between 03:30-16:30 (based on client requirements) Sales Job: No cold calling / No individual targets fully team leadership-focused Team: Manage a motivated team in a structured, process-driven environment Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement. Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible. Interested candidates please share updated resume to akshaya.k@unifycx.com

Role Overview: As a Sales Lead, you will be responsible for leading and managing a team of sales professionals, ensuring they meet performance goals and deliver exceptional customer experience. This is a purely people leadership role, focused on team development, process adherence, and driving collective successno individual sales targets involved. You will play a critical role in coaching, performance management, and cross-functional collaboration to achieve business outcomes. Required Qualifications: Education: BE, BTech, Mtech, MBA, MCA, BCA, BSc Computers, MSc computers and BCOM with computers Skills: Strong leadership and people management skills 5+ years of experience in sales or account management, including at least 1-2 years in a team lead or supervisory role Excellent interpersonal and communication skills (English) Comfort working with digital tools, CRM platforms (WHMCS is a must), and performance dashboards Ability to coach, guide, and inspire teams toward achieving common goals Strong analytical, planning, and problem-solving skills Key Responsibilities: Manage complete sales cycle with a consultative approach Strategize and implement customer acquisition initiatives Lead and manage the day-to-day operations of the sales team Monitor team performance, track KPIs, and drive accountability Provide coaching, feedback, and development plans for team members Collaborate with internal teams to resolve issues, improve workflows, and ensure smooth customer interactions Manage escalations and ensure timely resolutions Conduct regular team meetings, reviews, and training sessions Drive the execution of sales campaigns and initiatives across the team Act as a key link between the sales team, management and client, providing insights and reports Work Environment: Shifts: 9-hour shift Between 03:30-16:30 (based on client requirements) Sales Job: No cold calling / No individual targets — fully team leadership-focused Team: Manage a motivated team in a structured, process-driven environment Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement. Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible. If interested, kindly share your resume to dhanya.j@unifycx.com

Agents are required to handle customer interactions via voice, chat, and ticketing channels to deliver efficient, high-quality support. Chat Support (billing and technical support) : Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage, using clear and concise language. Complete a maximum of 3 chats simultaneously. Maintain an average response time in line with SLAs. Ticket Support (billing and technical support) : Respond to tickets using clear and concise language. Utilise appropriate canned responses ensuring all customer questions have been sufficiently answered. Move tickets to the correct department/queue. Product Knowledge : Develop and maintain a thorough understanding of our product features, updates, and improvements. Be prepared to relay accurate, detailed information to assist customers effectively. Troubleshooting : Diagnose customer issues, utilise internal resources to resolve problems, and escalate cases that require advanced support. Record all troubleshooting steps and findings in account notes. Documentation : Maintain clear and organised account notes on every interaction/escalation. Customer Satisfaction : Deliver prompt, accurate, and professional service in all interactions. Strive for first-contact resolution and aim to meet or exceed customer expectations. Feedback Loop : Report recurring issues, feature requests, and other feedback to HQ to drive product improvements. Process Adherence: Follow all processes and procedures. Keep up to date with updates and changes. Follow all quality and quality feedback processes. Core Requirements Experience : Preferably, agents should have previous experience in a contact centre or similar environment, ideally with SaaS products. Communication Skills : Agents must possess strong verbal and written communication skills in English, with the ability to explain solutions and instructions clearly. Technical Aptitude : A solid understanding of technical concepts related to SaaS products, with the ability to troubleshoot and explain issues. Customer Service Orientation : A strong commitment to customer satisfaction and the ability to remain patient and empathetic in all customer interactions. Adaptability : Ability to manage multiple interactions and adapt quickly in a dynamic, fast-paced environment. Attention to Detail : High level of organisational and documentation skills to ensure accurate account notation. Desired Skills Problem-Solving Skills : Ability to analyse issues effectively, think critically, and find creative solutions where needed. Familiarity with Support Tools : Knowledge of support platforms and CRM systems. Multitasking Abilities : Competency in managing concurrent interactions, and maintaining quality and efficiency.

Job Title: Inbound Customer Service Agent Location: Mysore/Mangalore Shifts: Rotational Shift including night shifts Employment Type: Full-Time About Us: unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Job Summary: We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence. Key Responsibilities: • Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons. • Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols. • Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state. • Manage complex customer issues efficiently, ensuring timely and satisfactory resolution. • Maintain effective call control, ensuring smooth transitions and proper call direction. • Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry. • Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. • Accurately set up or act on cases as needed, following company guidelines and compliance rules. • Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. Skills Needed: • Bachelor’s Degrees/Diploma in a relevant field or equivalent experience. • Proficient in English (verbal and written) – must meet proficiency scale requirements. • Strong customer service skills, demonstrated through interviews and role play evaluations. • Ability to learn and comprehend training material in English. • Excellent active listening and communication skills. • Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. • Good PC and internet navigation skills, including browser and system operations. • Typing-by-touch proficiency with high accuracy. • Prior experience in self-directed training and PC-based learning (preferred). • Ability to handle sensitive information and follow background check compliance standards. • Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently. • Prior experience in a multilingual contact center or customer support environment. • Familiarity with financial services, payment systems, or card member services is a plus.