Immediate opening For Manager - Compensation and benefits

Job Title:

About Us:

unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Job Summary:

Compensation and Benefits Manager

Key Responsibilities:

Compensation Management:

• Design and administer base pay structures, job evaluations, salary surveys, and incentive programs.
• Conduct market analyses to ensure compensation practices remain competitive and aligned with industry standards.
• Support the annual compensation review process, including merit increases, bonus planning, and pay-for-performance alignment.
• Develop and maintain compensation policies and ensure compliance with legal and regulatory requirements.
• Administer manpower cost analysis and support workforce planning for new projects.

Benefits Administration:

• Oversee the administration of employee benefits programs, including health, dental, retirement plans, leave policies etc.
• Evaluate the effectiveness and competitiveness of benefits offerings and recommend changes based on employee needs and market trends.
• Partner with vendors, brokers, and consultants to manage plan design, renewals, and compliance.
• Ensure compliance with relevant benefits regulations

Data Analysis & Reporting:

• Analyze compensation and benefits data to support decision-making and policy development.
• Provide regular and ad-hoc reports on compensation metrics, benefits utilization, and cost trends.
• Monitor budgetary impact of total rewards programs and support forecasting and planning.
• Maintain accurate compensation and benefits data within HRIS.
• Support audits, reporting requirements, and compliance initiatives related to compensation and benefits

Stakeholder Support:

• Partner with extended HR teams and senior leaders to provide compensation guidance and support workforce planning.
• Deliver training sessions for extended HR teams, managers and leaders on compensation and benefits policies and practices.

Skills Needed:

• Bachelors degree in human resources, Business Administration, Finance, or related field; master’s degree preferred.
• 8+ years of progressive experience in compensation and/or benefits, with at least 2 years in a managerial or specialist role.
• Strong understanding of compensation principles, benefits administration, and relevant legal regulations.
• Proficient in Microsoft Excel and HR systems (e.g., Workday, Paycor, Oracle, ADP).
• Excellent analytical, communication, and interpersonal skills.
• Experience in global or multi-country rewards programs.

If interested, please forward your resume to dhanya.j@unifycx.com