Infrastructure Engineer

• Title of the Position: Infrastructure Engineer
• Designation: Engineer/Senior Engineer
• Work Location: Mangalore (Work from Office)
• No. of positions: 01
• Client from: UK
• Business Unit: Application Development
• Shifts: UK shift

Who We Are:

unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Summary of the Position:

Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UKs number one provider of secure, integrated cloud services to the small to mid-size market.

Delivering critical business applications and infrastructure to the whole business, our IT and Digital team is a critical part of our Product and Technology function whilst being crucial in enabling us to deliver great service to our client. Our Infrastructure Engineers provide 3rd line support for internal users, including deploying and managing the platforms and servers we use to provide services. This position supports the internal server estate (Windows and Linux), Active directory and Microsoft 365 environments and are responsible for maintaining a secure and patched server estate. The role is also responsible for deploying new infrastructure as required and will work on projects alongside other members of the team and the wider business to assist with any infrastructure requirements and integrations.

Roles & Responsibilities: (What you’ll do)

• Undertake project work on small specialist projects, as well as contribute to larger projects.
• Work with the application team, project managers, etc. to produce solution designs for new
• implementations.
• Project manage and deliver the implementation of new solutions in line with the IT and Digital strategy.
• Manage and maintain servers including patching, vulnerability management, capacity planning and improvement of performance.
• Manage and maintain Windows and Linux environments, including database, web, email, and remote desktop deployments.
• Manage and maintain Cloud environments including Microsoft 365 and Azure.
• Act as escalation point for infrastructure incidents.
• Provide escalation, mentoring and support to Technical Support teams.
• Participate in on call rota)

Qualification & what you have

• Bachelor's Degree in Engineering, Computer Science, or related disciplines or equivalent experience in technical roles
• ITIL v3 / v4 Foundation

Experience:

• Microsoft 365, including teams, SharePoint, exchange online and Endpoint Manger.
• Microsoft Security stack
• Microsoft Azure
• Application deployments through Microsoft endpoint manager and SCCM
• Microsoft server OS and apps including Hyper-V, AD, NPS and radius and remote desktop.
• Microsoft SQL and Exchange management and troubleshooting
• Linux OS and apps including lamp, postfix, PostgreSQL and SNMP
• VMware VSphere and vcloud director
• Mimecast

Shifts:

• Flexible to work in shifts as and when necessary

Skills:

• Excellent verbal and written communication
• Strong collaborative mind-set
• Continuous improvement mind-set
• Quick learner who easily adapts to ambiguous situations
• J trong relationship building skillsJ

If Interested, please share your resume to dhanya.j@unifycx.com