Team Lead - Technical Sales

Role Overview:

As a Sales Lead, you will be responsible for leading and managing a team of sales professionals, ensuring they meet performance goals and deliver exceptional customer experience. This is a purely people leadership role, focused on team development, process adherence, and driving collective successno individual sales targets involved. You will play a critical role in coaching, performance management, and cross-functional collaboration to achieve business outcomes.

Required Qualifications:

• Education: BE, BTech, Mtech, MBA, MCA, BCA, BSc Computers, MSc computers and BCOM with computers
• Skills:
• Strong leadership and people management skills
• 5+ years of experience in sales or account management, including at least 1-2 years in a team lead or supervisory role
• Excellent interpersonal and communication skills (English)
• Comfort working with digital tools, CRM platforms (WHMCS is a must), and performance dashboards
• Ability to coach, guide, and inspire teams toward achieving common goals
• Strong analytical, planning, and problem-solving skills

Key Responsibilities:

• Manage complete sales cycle with a consultative approach
• Strategize and implement customer acquisition initiatives
• Lead and manage the day-to-day operations of the sales team
• Monitor team performance, track KPIs, and drive accountability
• Provide coaching, feedback, and development plans for team members
• Collaborate with internal teams to resolve issues, improve workflows, and ensure smooth customer interactions
• Manage escalations and ensure timely resolutions
• Conduct regular team meetings, reviews, and training sessions
• Drive the execution of sales campaigns and initiatives across the team
• Act as a key link between the sales team, management and client, providing insights and reports

Work Environment:

• Shifts: 9-hour shift Between 03:30-16:30 (based on client requirements)
• Sales Job: No cold calling / No individual targets — fully team leadership-focused
• Team: Manage a motivated team in a structured, process-driven environment
• Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
• Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

If interested, kindly share your resume to dhanya.j@unifycx.com