674 Shrinkage Control Jobs

Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. • Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. • Drive team engagement and motivation through recognition, feedback, and developmental coaching. • Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. • Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: • Strong communication and interpersonal skills • Experience in handling international customer service or tech support • Good knowledge of performance management tools and coaching techniques • Hands-on experience with CRM tools, call center dialers, and reporting dashboards • Analytical thinking and problem-solving ability • Team motivation and people management • Ability to work under pressure and in a target-driven environment Preferred Qualifications: • Graduate in any stream • Minimum 1 to 3 year experience as Team Leader in International Non Voice Process • BPO/KPO background preferred • Knowledge of basic Excel and reporting tools

Company Overview Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence. Founded in 2006, the company has revolutionized retail in India by perfecting capabilities across people, processes, and technology. Serving more than 193 million loyal customers through 15,000+ stores in over 7,000 cities, Reliance Retail continues to enhance stakeholder value via superior quality products and unmatched shopping experiences. This opportunity is with METRO Cash & Carry India (MCCIN) . MCCIN , a unit of Reliance Retail Ventures Ltd., is India's leading wholesale company, with food and non-food assortments, and specializes in serving the needs of Traders, Kiranas; Hotels, Restaurants, and Caterers (HoReCa); Services, Companies, Offices (SCO) and as well as independent businesses. METRO India started operations in India in 2003 and was the first company to introduce cash-and-carry business format in India. Currently, METRO India operates large format stores under the brand ' METRO Wholesale ' across the country. Job Overview We are seeking an experienced Asst. Store Manager - Merchandise Mgmnt. to join our team at METRO Cash & Carry India in Ahmedabad . This full-time Manager level position requires a minimum of 8 to 15 years of experience. The successful candidate will actively manage inventory, lead a dynamic team, and ensure an exceptional customer service experience in one of India's most vibrant retail environments. Skills Inventory Management : Expertise in effective management and control of store inventory to minimize loss and maximize efficiency. Visual Merchandising : Ability to create appealing merchandise displays that enhance product visibility and attract customers. Shrinkage Management : Expertise to minimize losses and ensure accurate inventory records. Sales Management : Strong capability to drive sales, understand customer needs, and ensure the meeting of sales targets. Customer Service : Commitment to providing excellent service and enhancing the overall shopping experience for customers. Leadership : Demonstrated ability to inspire, lead, and manage a diverse team for achieving store objectives efficiently. Team Building : Expertise in fostering a collaborative and inclusive work environment to motivate employees and enhance productivity. Problem Solving : Ability to effectively identify, analyze, and resolve issues to improve store operations and customer satisfaction. Roles and Responsibilities Drive Floor Walk-in sales by implementing effective promotional strategies and ensuring an engaging shopping experience. Direct and oversee daily store operations, ensuring compliance with company policies and procedures. Assure stock availability by coordinating timely replenishments and efficient inventory management. Monitor and manage inventory levels, executing strategies to maintain optimal stock levels and reduce business losses. Maintain Display standards by regularly updating planogram to showcase merchandise effectively, enhancing store appearance and attract potential customers. Provide exceptional customer service, addressing and resolving customer queries promptly and efficiently. Improve Customer Service standards by establishing best practices and continuous staff training programs. Lead and mentor store teams, fostering a positive working environment and promoting professional development. Collaborate with senior leadership to develop and implement sales strategies that align with corporate goals. Analyze sales data and metrics to identify opportunities for increased sales and improved customer satisfaction. Ensure operational efficiency by streamlining processes and utilizing technological solutions to enhance productivity.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Candidate should have 2 to 4 years experience in Retail business. Experience in Food & FMCG is preferred Timely opening of store and Adherence to all processes Avoiding Stock outs and loss prevention Smooth Store Operations Asset Maintenance Regular interaction with customers through formal and informal channels to understand the needs and provide feedback to merchants on assortment, availability and pricing Space management Drive manpower productivity by ensuring that the store has the optimum number of staff to achieve the desired results Continuously monitor and review processes that are important to control dump, expiry and shrink in the store

Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability

3+ Years of Experience in BPO Industry. 1+ Years of Team Coach (current or previous) experience in International voice process, or blended process. Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability

You are an experienced Assistant Manager - Collections responsible for managing a team and overseeing collections processes. Fluent in English, Telugu, and Kannada, your expertise includes dialer management, shrinkage control, and team leadership. Your key responsibilities include managing daily collections operations, optimizing dialer performance, controlling shrinkage, ensuring team efficiency, leading and mentoring the collections team, and preparing performance reports while ensuring compliance with regulations. You possess strong experience in dialer management, shrinkage control, and team handling, along with excellent communication and problem-solving skills. If you are interested, kindly share your updated resume to rolly.martin@thompsonshr.com.,

Job description Roles and Responsibilities: Candidate will be managing a team of 10-15 people and will be responsible to drive sales numbers Get the sale using various customer sales methods and achieve the set business targets on ANP and case count Acquire New Customer through Leads, Natural market, References, Orphan base Fix meetings with the prospects to conduct need analysis and explain products Implement and adhere to the Need-Based Selling Model. Upsell & Cross-Sell the Orphan Base of Customers allocated. Ensuring timely issuance of policies by resolving pending etc. Render prompt post-sales service to all allocated customers with respect to all domains Adhere to the customer touch-point engagement in order to service his portfolio of customers. Maintaining the desired persistency ratio Strategize and interact closely with the supervisor on delivering on Business nos. Work collectively with the supervisor and conduct joint sales calls whenever required Forecast sales, develop out-of-the-box sales strategies/models, and evaluate their effectiveness Evaluate customer's skills, needs and build productive long-lasting relationships Research accounts and generate or follow through sales leads Maintain and expand client database within your assigned territory Skills Required: Candidate should have prior experience into managing a team of field sales agents and Should have experience working with Insurance companies/DSAs Should have good excel skills Should have Proven sales experience and track record of over-achieving quota Strong communication, negotiation, and interpersonal skills Self-motivated and driven Any graduate or equivalent Should be comfortable with 6 days working rotational off ISMS Responsibilities: Be aware and comply with the ISMS Policy, procedures and objectives; Actively participate in ISMS exercises; Request access to information access from their Team Leaders/ Executives; Report known and suspected security incidents to the IT Helpdesk; Protect secrecy of passwords; and Protect information assets used by them against compromise of assets confidentiality, integrity or availability. Desired Skills: Prior sales experience working with Insurance companies/DSAs Proven experience into team handling Track record of over-achieving quota Familiarity with different sales techniques and pipeline management Computer use competency Strong communication, negotiation and interpersonal skills Self-motivated and driven Any graduate or equivalent What do we offer? Opportunity to earn good incentives Endless growth opportunity GMC Group Medical Coverage Group Personal Accident Insurance Gratuity Wellness Programs Give back to society through CSR Continuous talent enhancement program Childcare facility Tax Saving flexi benefits If you or someone you know fits the bill, drop your CV at sumankumari1@policybazaar.com OR via WhatsApp 9934827654 Lets connect and build something amazing together!

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

Responsibilities: * Manage inventory levels & shrinkage control * Oversee store operations & staff * Ensure visual merchandising standards * Develop store strategies & plans * Control floor layout & merchandise displays * Drive Customer walkins Performance bonus

Sales and Profitability Drive the department sales and productivity in line with category targets. Optimize floor space based on merchandise availability, planogram and plotting guidelines and product sell through. Track sales and report on non-selling, slow- and fast-moving products. Control costs and manage NTG effectively. Department Operations Management Review and ensure the department team adheres to the defined retail SOPs, retail standards and retail processes (for the relevant department) Review and ensure fixtures are handled and assets are managed as per defined norms. Implement the sales promotions as per defined guidelines. Review and ensure availability of non-trading items as per requirements. Undertake floor walks and complete the Wooqer checklists as per the timelines. Inventory Management Monitor and ensure availability of stock as per requirements through efficient stock replenishment. Monitor and ensure stock is displayed according to planogram and plotting guidelines. Monitor and ensure products are tagged and barcoded as per defined norms and pricing guidelines are followed. Inspect merchandise for defects and report the same to the relevant stakeholders. Review and ensure clearance of damaged and ageing merchandise as per defined norms. Monitor and ensure completion of random pricing checks on products as per defined norms. Execute price revisions as per defined norms. Customer Service Direct the department team to ensure adherence to the Homecentre standards of customer service (Go Home) Handle customer queries and complaints effectively Collate customer feedback and share with the relevant stakeholders. Drive the team to achieve the desired NPS. People Management Provide support in induction of new recruits through buddy system. Provide on the job guidance and required trainings on products, processes, sales, and customer service to the team. Track implementation of EMT, Wooqer Videos, Go Home, IST TTT and SDP Track and ensure that the training of showroom staff is completed as per defined norms (product knowledge, retail standards, customer service, personal grooming etc.) Select the team members, set expectations, and give regular feedback to team. Review and ensure that the on-roll staff are available as per defined ROTA guidelines and budgeted norms. Manage effective deployment of staff to ensure maximum productivity Preferred candidate profile The ideal candidate should be a graduate having age less or equal to 35 and have 3 or more years of experience in similar role. He should be well versed with retail KPIs and should have the vision to improve the business of the store. Candidate belonging from north Bengal/ west Bengal or willing to relocate in the mentioned location are preferred.

Top Line (NSV) for the respective world- achievement numbers Store NSV Achievement numbers No. of PBGC Enrolments Shrinkage % VM Audit score Mystery Shopper Audit % attendance of team members in a shift No. of people certified for product knowledge % participation of team members in in-store trainings Attrition % of FAs in the respective world

Job description Company Description Discover Royaloak, India's premier furniture brand, renowned as the unrivaled leader in the industry. With an unmatched range of products at unbeatable prices, Royaloak has solidified its position as the number one choice for furniture enthusiasts across the country. Founded by the visionary brother duo Mr. Vijai and Mr. Mathan Subramaniam, Royaloak brings over 25+ years of industry expertise to provide International furniture, Elevating Lifestyles’ to its customers. Store Manager Exp – 5-10 years Work Locations-Palakkad- Kerala, Tiruppur, Salem- Tamil Nadu Responsibilities: Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new items. Interested candidates can drop your resume to hr.fms1@royaloakindia.com or WhatsApp to +91 95388 45588 Regards, Anjana Sibi Senior Executive- HR Royaloak Incorporated Pvt Ltd

Top Line (NSV) for the respective world- achievement numbers Store NSV Achievement numbers No. of PBGC Enrolments Shrinkage % VM Audit score Mystery Shopper Audit % attendance of team members in a shift No. of people certified for product knowledge % participation of team members in in-store trainings Attrition % of FAs in the respective world

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided.

Profile- Store Manager Industry- Retail Department- Operations Eligibility- Education Qualification- Any Graduates Age- Max 36 Experience- Min 10-14 YEARS Preferred Industry- Manufacturing, QSR, Hotel Industry, FMCG, Cinemas Average Stability-Min 4 years Location- All Over in Madhya Pradesh ,Chhattisgarh, Odisha Job Type- Full time Desired Candidate Profile Proven track record of achieving sales targets through effective leadership and strategy implementation. Strong skills in store management, team management, floor management, store operations, retail operations, store setup, inventory management, inventory control, retail planning, shrinkage control. 10-14 years of experience in Team management on a related field. Roles and Responsibilities Manage store operations, including inventory management, material requirement planning, and shrinkage control. Oversee floor management, team management, and retail operations to ensure efficient store setup and supervision. Develop and implement strategies for retail planning, sales growth, and customer satisfaction. Ensure effective communication with the operations team to achieve business objectives. Monitor performance metrics such as stock levels, sales figures, and customer feedback Interested Candidate can share your cv at- Mail id- hrd.robhopal@dmartindia.com WhatsApp - 7000703690

Job title: Department Manager Experience: 6-10 yrs Location: All over Madhya Pradesh ,Chhattisgarh,Oddisa Age-32 years(Max) Industry: Hospitality / QSR/ Manufacturing/ Cinema/FMCG Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilisation of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compliance Interested person can share your CV At- hrd.robhopal@dmartindia.com Whatsapp-7000703690

As a Financial Associate, your primary responsibility will be to achieve the revenue and profit targets set for the store. You will be required to monitor and control expenses efficiently through the day-to-day operations of the store. Controlling shrinkage and implementing strategic plans to maximize sales are crucial aspects of this role to meet or exceed the budget expectations. This is a full-time, permanent position with benefits including health insurance, paid sick time, paid time off, and Provident Fund. The work schedule is during the day shift, and proficiency in English is preferred for effective communication. In addition to the base salary, performance bonuses and yearly bonuses are part of the compensation package. The work location is on-site, requiring your presence in person to effectively carry out your duties.,

Roles and Responsibilities Manage store operations, including inventory management, stock control, and visual merchandising. Oversee retail sales teams to achieve targets and improve customer satisfaction. Ensure efficient floor management, shrinkage control, and profitability of the store. Develop strategies to increase sales revenue through effective product placement and promotions. Maintain high standards of store appearance, cleanliness, and safety Interested candidates may share your resumes to Modugu.Ramya@ril.com or Anusha.D@ril.com

Role & responsibilities Lead and manage day-to-day store operations ensuring operational excellence. Drive sales and achieve store targets through effective team leadership and customer engagement. Ensure the store is merchandised according to brand standards and seasonal trends. Recruit, train, coach, and develop store staff to enhance productivity and performance. Monitor stock levels, coordinate with the warehouse, and ensure availability of key SKUs. Analyze sales trends and KPIs to develop action plans for business growth. Maintain high standards of visual presentation and hygiene across the store. Manage customer escalations and ensure positive customer experience. Ensure compliance with SOPs, audit standards, and safety regulations. Coordinate with the marketing team for local promotions and events.

About Paisabazaar.com Paisabazaar.com is Indias largest online marketplace for financial products. We help customers compare and choose the best financial products across categories like personal loans, home loans, credit cards, and more. With a strong digital presence and cutting-edge technology, we aim to simplify financial decisions for millions of Indians. Role Overview : Designation: Team Leader Product: Business Loan. Location: Delhi NCR/Guragon We are looking for a dynamic and motivated Assistant Sales Manager to lead a team of sales executives in the Home Loan segment under the Digital Channel. This role demands strong leadership, excellent communication skills, and a performance-driven mindset to meet and exceed sales targets. Key Responsibilities: Lead a team of home loan sales executives to drive business through digital leads. Monitor and track team performance on daily, weekly, and monthly KPIs. Train, mentor, and motivate team members to maximize productivity. Ensure smooth coordination with internal teams and lending partners. Handle escalations and ensure high customer satisfaction. Analyze sales data and provide actionable insights to improve conversions. Achieve individual and team sales targets consistently. Candidate Requirements: Minimum 2-5 years of experience in home loan sales or related BFSI sector. Experience in on roll team handling, where they have to handle on roll employees Strong understanding of home loan products and the digital lending ecosystem. Excellent communication and interpersonal skills. Self-motivated with a target-driven approach. What We Offer: Unlimited Incentives. Fast-track growth opportunities in a rapidly scaling fintech company. Exposure to India's leading digital financial platform. Dynamic and collaborative work culture. Why Work at Paisabazaar? Part of the listed fintech giant PB Fintech (NSE: POLICYBZR) Fast-paced work environment in India's booming digital finance space Focus on digital innovation , customer experience, and data-driven decision-making Opportunities in sales, marketing , and more. If you are passionate about sales, enjoy leading teams, and want to be part of India's leading digital lending platform Paisabazaar.com is the place for you! Apply now and be part of our high-performance sales team. If you're interested for this role, Share your updated CV: WhatsApp at: 8448684083. Mail: krishanswarnkar@policybazaar.com When you sharing the CV pls mention: (Subject: "Team leader - Location" & Product: Home Loan)

Dear All, We have opening for our Online Store Operations role for our Reliance Dark Store for Mumbai/Navi Mumbai location. Candidate those who are keen interested in career into Retail Store Operation can apply to us with your CV/Resume. Please mail to: ayaj.sheikh@ril.com Company: Reliance Retail Ltd. Format: Grocery Format- Online Dark Store Position Name: Store Manager Required - Any Graduation Job Description: 1. Handling day to day Store Operations and ensures maximum profitability for the store. 2. Maintains store staff by recruiting, selecting, orienting, and training employees. 3. Delineate and achieve financial objectives by achieving an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Plan and achieve margins to achieve bottom line. 4. Communicates, drives and utilizes key reporting tools and monthly hindsight to drive business and implement plans to improve store performance 5. Develop and maintain suitable measures and systems for controlling stock control, to ensure sufficient levels of stock at minimum stock holding and to keep write-off stock to a minimum. 6. Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; Competition mapping/benchmarking activities. 7. Manage end-to-end operations for the assigned department. 8. Monitor inventory levels; ensure timely stock replenishment and order accuracy. 9. Supervise and schedule department staff for maximum productivity and shift coverage. 10. Ensure proper product display, cleanliness, and adherence to food safety & hygiene norms. Address and resolve customer queries or complaints related to the department. 11. Conduct regular audits on expiry dates, damages, and pilferage. 12. Work closely with the store manager to optimize department performance and sales. Regards, Ayaj Sheikh HR TEAM RELIANCE RETAIL LTD.Role & responsibilities Preferred candidate profile

Dear All, We have opening for our Online Store Operations role for our Reliance Dark Store for Mumbai/Navi Mumbai location. Candidate those who are keen interested in career into Retail Store Operation can apply to us with your CV/Resume. Please mail to: ayaj.sheikh@ril.com Company: Reliance Retail Ltd. Format: Grocery Format- Online Dark Store Position Name: Department Manager - Night Shift Required - Any Graduation Job Description: 1. Handling day to day Store Operations and ensures maximum profitability for the store. 2. Maintains store staff by recruiting, selecting, orienting, and training employees. 3. Delineate and achieve financial objectives by achieving an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Plan and achieve margins to achieve bottom line. 4. Communicates, drives and utilizes key reporting tools and monthly hindsight to drive business and implement plans to improve store performance 5. Develop and maintain suitable measures and systems for controlling stock control, to ensure sufficient levels of stock at minimum stock holding and to keep write-off stock to a minimum. 6 . Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; Competition mapping/benchmarking activities. 7. Manage end-to-end operations for the assigned department. 8. Monitor inventory levels; ensure timely stock replenishment and order accuracy. 9. Supervise and schedule department staff for maximum productivity and shift coverage. 10.Ensure proper product display, cleanliness, and adherence to food safety & hygiene norms. Address and resolve customer queries or complaints related to the department. 11.Conduct regular audits on expiry dates, damages, and pilferage. 12. Work closely with the store manager to optimize department performance and sales. Regards, Ayaj Sheikh HR TEAM RELIANCE RETAIL LTD.

Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous months productivity numbers as a benchmark for excelling in the coming month. Responsible for overall and individual Team Quality output improvement based on the internalbenchmarks and SLA"s agreed with the client for each process. Responsible for Talent retention - Attrition as per the norms specified by the division. Responsible for Quality of review improvement and certified by the client based on weekly review calls. Responsible for Team Motivation to hand Role & responsibilities Preferred candidate profile

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Can share resume at 8054935126