Contact Centre Manager (Operations)

5 - 10 years

6 - 12 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Contact Centre Manager to lead outsourced partner ops across call centre & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams

Required Candidate profile

8–12 yrs exp in contact centre/customer service ops with proven expertise in outsourced/vendor mgmt, billing governance & social media support. Skilled in customer experience & escalation handling.

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