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Synergspark Infotech
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Customer Care Operations Manager

Customer Care Operations Manager

Synergspark Infotech

5 - 8 years

|

4 - 9 Lacs

anantapur bangalore rural bengaluru

Posted:4 hours ago| Platform:

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Skills Required

customer satisfaction client management escalation management team management call center management bpo operations customer service management team leadership csa bpo management communication skills. evaluate clarity csat customer service operations voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage customer care operations to ensure high levels of satisfaction, quality, and efficiency.
Develop and implement effective strategies to improve customer retention, reduce churn rates, and increase revenue growth.
Collaborate with cross-functional teams to resolve complex issues, identify root causes, and implement corrective actions.
Analyze data to measure performance metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
Provide coaching and training to team members on product knowledge, soft skills development, and process improvements.

Desired Candidate Profile

5-8 years of experience in BPO or call center environment with a focus on international voice processes.
Excellent communication skills with ability to evaluate clarity, effectiveness, and professionalism in verbal and written interactions.
Strong problem-solving skills with ability to analyze problems critically and develop creative solutions.
Proven track record of decision making under pressure while maintaining attention to detail.

More Jobs at Synergspark Infotech

Customer Care Operations Manager

anantapur, bangalore rural, bengaluru

INR 4 - 9 Lacs

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Synergspark Infotech

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