3545 Csa Jobs

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0.0 - 5.0 years

1 - 2 Lacs

mangaluru, mysuru, bengaluru

Work from Office

Hiring for Top BPO- Customer Support Role English + Kannada is Mandatory. Graduation Mandatory. Work from Office. 6 days Working. Salary 18k to 22k in hand Call Vaishnavi 9898014385 For More Info . . Required Candidate profile * 24/7 Rotational shifts * Requirement : Laptop - i5 processor,8 GB, windows 10, * WiFi, USB headset

Posted 17 hours ago

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0.0 - 5.0 years

1 - 2 Lacs

mangaluru, mysuru, bengaluru

Work from Office

Hiring for Top BPO- Customer Support Role English + Kannada is Mandatory. Graduation Mandatory. Work from Office. 6 days Working. Salary 18k to 22k in hand Call Vaishnavi 9898014385 For More Info . . Required Candidate profile * 24/7 Rotational shifts * Requirement : Laptop - i5 processor,8 GB, windows 10, * WiFi, USB headset

Posted 17 hours ago

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0.0 - 1.0 years

1 - 3 Lacs

pune

Work from Office

Position:- Inbound And Outbound Voice Process Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary :- 16,000 k in hand + Unlimited Incentive Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call Or WhatsApp HR Dhanshree - 9765799435

Posted 19 hours ago

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0.0 - 1.0 years

2 - 3 Lacs

noida

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your momentGenpact (NYSE: G) is an advanced technology services and ...

Posted 20 hours ago

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0.0 - 3.0 years

1 - 4 Lacs

noida, gurugram, greater noida

Work from Office

Mega hirings for Gurugram and Noida.. Voice $ Non voice process Freshers $ Experienced UG $ Graduate Salary 15k to 40k Depends on skills and interview For more information drop your resume or call us:- 9076544890 HR Akash 9310595744 HR Mahreen

Posted 21 hours ago

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1.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

Greetings from Job Factory !! Job Title: International Banking Voice Process (UK Rotational Shift) Salary: Up to 6LPA Location: Bangalore Shift: UK Rotational Shift Immediate Joiners Preferred ! For More Details Call : HR Smitha@ 9880964847 (Call or whatsapp ) Call / Message has to be done between ( 10 AM-7 PM) Role & Responsibilities: Handle inbound and outbound calls from international (UK-based) banking customers. Assist customers with banking queries, account details, transactions, and other service requests. Ensure high levels of customer satisfaction through professional and courteous communication. Accurately document all customer interactions in the CRM system. Follow company policie...

Posted 22 hours ago

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1.0 - 5.0 years

2 - 4 Lacs

gurgaon/gurugram

Work from Office

BPO Hiring For International Cell Phone Voice Process 4.00 LPA - Gurugram Grad/UG with 1Year Exp. with BpO B.E./B.TECH <60% & 1 Year Exp With BpO 9AM-9PM Shift 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Posted 23 hours ago

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2.0 - 7.0 years

2 - 7 Lacs

gurugram

Work from Office

Hiring For Fraud Non Voice Banking Process - 7.00 LPA GGN Only Grad/ BE/ Btech.Min. 1Yr. Fraud Banking Non Voice Process (Either Bpo/Non Bpo Exp. - Eligible) 24/7 5 Day Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Posted 23 hours ago

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1.0 - 6.0 years

1 - 4 Lacs

gurgaon/gurugram

Work from Office

BPO- Hiring For Telecom Chat Process- Upto 4.50 LPA GGN Undergrads./Graduates/BE/B.Tech With 1 Year Of Experience in International BpO Mandate. Can Apply 5 Days Cabs 24/7 Pls Call- Dipankar@9650094552 Only Work From Office Available

Posted 1 day ago

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4.0 - 9.0 years

10 - 20 Lacs

hyderabad

Work from Office

Role & responsibilities Role Responsibilities: • The ServiceNow Consultant will join the high performing ServiceNow implementation team, this team works only on ServiceNow implementation & transformation projects. • The ServiceNow Consultant will be a high-performing independent individual contributor, will work as a track lead for implementation like incident management and integration tracks. • Candidate will work on Scrum principles, fast paced sprint/agile methodology (2 weeks) to implement a ServiceNow application for clients. (Stories, scrum task, test task, peer • The ServiceNow Consultant is responsible for designing technical solutions on the ServiceNow platform to satisfy the busin...

Posted 1 day ago

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0.0 - 5.0 years

2 - 4 Lacs

kharagpur, kolkata, durgapur

Work from Office

Salary : Upto 4.10 L.P.A Job Location : Kolkata Excellent English communication Should be ok with night shift and all shifts Rotational shift Immediate joiner Call HR Gaurika-9336116522 HR Poonam-6265868084 Required Candidate profile Should be Having excellent communication in English , Should be ok with night shift and rotational shift.

Posted 1 day ago

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4.0 - 9.0 years

0 - 0 Lacs

hyderabad, chennai, bengaluru

Hybrid

Preferred candidate profile Roles & Responsibilities : Pega Decisioning Consultant and Pega Senior System Architect with 5+ years of experience. Effectively led the projects as technical lead for around 2 years for Communications client which uses Pega CDH. Hands-on experience in Pega decisioning area which includes action rules, engagement policies, containers, adaptive models, predictive models, strategy components, data flows, streaming nodes etc. Hands-on experience in Pega case management areas which includes many rule types like activities, data transforms, when rules, decision tables, decision trees, sections, layouts, job schedulers, queue processors, email listeners, email channels,...

Posted 1 day ago

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10.0 - 15.0 years

9 - 19 Lacs

hyderabad, chennai, bengaluru

Work from Office

Qualifications required: 11+ years of IT experience, with at least 6 years i n ServiceNow architecture and development. Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM). Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal. Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools. Experience with ServiceNow platform upgrades, migrations, and performance tuning. Excellent communication, stakeholder management, and leadership skills. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required; Certified Application...

Posted 1 day ago

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0.0 - 3.0 years

2 - 2 Lacs

hyderabad

Work from Office

Hi, We have vacancy for Work from home - Hindi, Telugu & English. All 3 languages are mandatory. Day Shift. First 3 months work from office, later work from home 6 days work, 1 day rotational off. Work Model: Hybrid 3 months WFO, Based on the performance will be given WFH Education qualification 12th or Diploma and above. Freshers are eligible. Must be fluent in 3 languages English, Hindi and Telugu. Strict no BE, BTech or PG (May consider if you have BPO work experience) Please call Bhavna 9884634937 for more Info Regards Bhavna 9884634937

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1.0 - 5.0 years

2 - 4 Lacs

gurgaon/gurugram

Work from Office

BPO Hiring For International Cell Phone Voice Process 4.00 LPA - Gurugram Grad/UG with 1Year Exp. with BpO B.E./B.TECH <60% & 1 Year Exp With BpO 9AM-9PM Shift 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Posted 1 day ago

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1.0 - 6.0 years

3 - 7 Lacs

hyderabad

Work from Office

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Call Umar@7815882100 call kavya@7849020010

Posted 2 days ago

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2.0 - 7.0 years

2 - 7 Lacs

gurugram

Work from Office

Hiring For Fraud Non Voice Banking Process - 7.00 LPA GGN Only Grad/ BE/ Btech.Min. 1Yr. Fraud Banking Non Voice Process (Either Bpo/Non Bpo Exp. - Eligible) 24/7 5 Day Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Posted 2 days ago

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1.0 - 6.0 years

1 - 4 Lacs

gurgaon/gurugram

Work from Office

BPO- Hiring For Telecom Chat Process- Upto 4.50 LPA GGN Undergrads./Graduates/BE/B.Tech With 1 Year Of Experience in International BpO Mandate. Can Apply 5 Days Cabs 24/7 Pls Call- Dipankar@9650094552 Only Work From Office Available

Posted 2 days ago

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

As an Electrical Lead, you will be responsible for various design tasks related to medium voltage/low voltage systems and associated equipment. Your key responsibilities will include: - Designing MV/LV systems and associated equipment such as SLD, Load List, Switchgear, MCC, Motors, UPS, Control Panels, Junction Boxes, BOQ - Preparing Electrical Load List, Single Line Diagrams, Schematics, and Wiring Diagrams - Conducting Cable Sizing and Selection, Equipment Layout Design, Earthing & Lighting Protection Design, Short Circuit & Voltage Drop Calculations - Developing Technical Documents like Equipment Specifications/Datasheets - Creating Cable Tray/Conduit laying and installation drawings - L...

Posted 2 days ago

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9.0 - 13.0 years

0 Lacs

karnataka

On-site

In this role at TE, you will work with a diverse team to design and develop robust and cost-effective Connector products to contribute to creating a safer, sustainable, and more connected world. You will collaborate with global stakeholders, including Product management, Sales, and Customers, efficiently communicating technical details. Your responsibilities will include executing regional and global New Product Development (NPD) projects, sustaining activities of legacy products, identifying Value Analysis/Value Engineering (VAVE) opportunities, evaluating Agency approval requirements, and contributing to continuous improvement initiatives using TEOA/Digital methodologies. You will also act...

Posted 2 days ago

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Pega Senior System Architect at NTT DATA, your role will involve being a part of the Pega digital practice team in Bangalore, Karnataka, India. You will report to the solution/delivery leadership and utilize your expertise in Pega Low-Code Approach using Pega App Studio, Pega DCO, and conducting elaboration sessions. Your responsibilities will include collaborating with the Lead System Architect and Business Team to understand and express business requirements effectively based on industry knowledge. You must be hands-on, technically strong, and ready to lead Pega projects while exploring new capabilities of Pega technology. Strong communication skills, both oral and written, are essent...

Posted 2 days ago

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4.0 - 6.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Compliance Engineer (Bangalore, Karnataka, India) Type (Hybrid) Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER. The Job: As a compliance engineer, you'll be part of our SAT team working as a hybrid employee. You'll get to: Work with Product Devel...

Posted 2 days ago

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4.0 - 6.0 years

5 - 9 Lacs

bengaluru

Work from Office

Educational Requirements Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,BBA,Bachelor of Arts,Master Of Technology,Master Of Engineering,Master Of Science Service Line Global Delivery Responsibilities Experience with at least one full cycle implementation of ServiceNow Excellent knowledge and experience in ITSM, Service portal, integration, API, reporting Excellent knowledge and experience in ServiceNow Portal, Javascript, Angular JS, HTML/CSS, etc. Proven ability to gather business requirements and translate them into functional and technical solutions Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish ta...

Posted 2 days ago

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1.0 - 6.0 years

3 Lacs

hyderabad

Work from Office

Firstsource Solutions Ltd is looking for Senior CSA to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

Posted 2 days ago

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0.0 - 2.0 years

1 - 3 Lacs

pune

Work from Office

Process:- Urgent hiring For domestic BPO Telecaller Location:- Wadgaon sheri, Pune Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:-Upto 15000+ Unlimited incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp HR :-9545415846

Posted 2 days ago

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Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

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