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0.0 - 1.0 years

2 - 4 Lacs

bengaluru

Work from Office

Greeting From The Job Factory....! Golden opportunity for freshers and Experience WORK FROM HOME AFTER (3MONTHS ) in particular company CRAB IT SOOOON!!!! Fresher salary upto 4 LPA Expereince Upto - 6lpa For more details Call : HR Smitha @ 9880964847 (Call or whatsapp ) NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for ...

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0.0 - 3.0 years

2 - 4 Lacs

chennai

Work from Office

Greeting From The Job Factory....! Golden opportunity for freshers and Experience Excellent communication is required !! CRAB IT SOOOON!!!! Fresher & Experience salary upto 4.7 LPA For More Details Call : HR Smitha @ 9880964847 (call or whats app) NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information...

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2.0 years

2 - 3 Lacs

thane

Work from Office

Hiring for Customer service in bpo or a graduate in agriculture background Location : Thane Shift : Day rotational Week off : 1 Rotational Qualification : Graduation Mandatory Experience : Min 12 Month Salary : upto 21 in hand 25 CTC Pick up and drop facility available Email-vinayak.prabhu@teleperformancedibs.com

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0.0 - 5.0 years

2 - 5 Lacs

bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Please Call HR Jyoti On 9110662600 Or 9964080000 Job Description: Position Overview: We are looking for an Amazon Voice Support Specialist to join the Alorica family. This role focuses on providing exceptional customer service to Amazon customers, guiding them through the order process, resolving issues, and offering troubleshooting assistance via voice support. Qualification: 10th or Any Graduate Shift Timings: US Rotational Shift Salary: Fresher 18 to 22 Take Home + Incentives Experience 22 to 30 Take Home + Incentives Perks & Benefits Night Shift Allowance One Way Cab ( Tavel Allowance ) etc Please Call HR Jyoti On 911...

Posted 8 hours ago

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1.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

Greetings from JobShop, JobShop, India's Largest BPO Recruitment Company is hiring for the following positions. Please Call 7026112000 o or 9964080000 We are currently hiring International Voice Candidates for 10+ International BPO's & Call Centers. Company 1: Hiring for International Voice Process (Bellandur ) Salary upto 5 LPA - Please Call 7026112000 o or 9964080000 World's Largest E-Commerce Company is hiring for Customer Service Executive US Shift Inbound Customer Service Calls Freshers & Experienced can apply Company 2: Hiring for International Voice Process - UK Shift - Unlimited Incentives (Whitefield ) Salary upto 5.5 LPA - Call 7026112000 o or 9964080000 World's Largest Dish TV Net...

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1.0 - 6.0 years

3 - 7 Lacs

chennai

Work from Office

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr@7848820042 callhr@7829423175 call hr@7795311458 call hr@9343402211 call@7848820048 call hr@7848820047 call hr@7829423175 call@7848820045 call hr@779531...

Posted 10 hours ago

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2.0 - 7.0 years

2 - 7 Lacs

gurugram

Work from Office

Hiring For Fraud Non Voice Banking Process - 7.00 LPA GGN Only Grad/ BE/ Btech.Min. 1Yr. Fraud Banking Non Voice Process (Either Bpo/Non Bpo Exp. - Eligible) 24/7 5 Day Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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1.0 - 6.0 years

1 - 4 Lacs

gurgaon/gurugram

Work from Office

BPO- Hiring For Telecom Chat Process- Upto 4.50 LPA GGN Undergrads./Graduates/BE/B.Tech With 1 Year Of Experience in International BpO Mandate. Can Apply 5 Days Cabs 24/7 Pls Call- Dipankar@9650094552 Only Work From Office Available

Posted 11 hours ago

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0.0 - 5.0 years

4 - 5 Lacs

gurugram

Remote

*Positions in Regional Languages(Able to resolve queries) *Shall be able to speak well & understand Bengali (along with Excellent english is must) *Outstanding verbal & listening skills *Salary upto 5.5LPA *Pan India Barkha@ 8851644223 Required Candidate profile *Any dropout/12th pass/UG & Graduate (Fresher & experienced) can apply *5days *Permanent work from home *Telephonic Interview *Should be open to work in rotational shifts * Should have WIFI installed Perks and benefits Permanent work from home (+ Incentives)

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1.0 - 6.0 years

3 - 6 Lacs

gurugram

Work from Office

Hiring For International Health Care Voice Process - 6.50 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service With International Bpo Must. 24/7 5 Day Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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2.0 - 6.0 years

4 - 5 Lacs

gurugram

Work from Office

Hiring For International Email And Chat CS Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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0.0 - 5.0 years

1 - 3 Lacs

pimpri-chinchwad, pune

Work from Office

Position:- Inbound And Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 in-hand to 14,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through...

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0.0 - 5.0 years

1 - 3 Lacs

pimpri-chinchwad, pune

Work from Office

Location:- Viman Nagar Pune- 411014 Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 10,700 To 17,000 CTC in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya:- 8308125422

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0.0 - 5.0 years

1 - 3 Lacs

pimpri-chinchwad, pune

Work from Office

Position:- Customer Service Representative - BPO Voice Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- Upto 15,000 in hand + unlimited incentives. Office Time:- 9.30 Am To 6.30Pm Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact: - HR Aditya:- 8308125422

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0.0 - 3.0 years

2 - 5 Lacs

bengaluru

Work from Office

Greeting From The Job Factory....! Golden opportunity for freshers and Experience Excellent communication is required !! CRAB IT SOOOON!!!! Fresher & Experience salary upto 5 LPA For More Details Call : HR Arfath @ 9008816263 (call or whats app) Email id : Arfath@thejobfactory.co.in NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with c...

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0.0 - 5.0 years

2 - 5 Lacs

kharagpur, kolkata, durgapur

Work from Office

Salary : Upto 5 L.P.A Job Location : Kolkata Excellent English communication Should be ok with night shift and all shifts Rotational shift Immediate joiner Call HR Gaurika-9336116522 HR Poonam-6265868084 HR Anshika:6357157177 Required Candidate profile Should be Having excellent communication in English , Should be ok with night shift and rotational shift.

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10.0 - 15.0 years

0 Lacs

pune, maharashtra, india

On-site

Job Title Norm Compliance Officer Job Description Norm Compliance Officer The purpose of this position is to handle end-to-end Norm Compliance activities for Diagnostic X-ray systems as part of the Research and Development team, with all relevant mandatory international and national regulations. Your role: Defining all applicable global product safety certification, product safety, EMC and environmental (if applicable) standards like IEC, EN, and ISO standards required to comply with all applicable international regulations. Define and review product requirements related to guidance, codes and standards to assure norm compliance and decomposition of standard requirements to the individual sy...

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0.0 - 5.0 years

3 - 5 Lacs

gurugram

Work from Office

Hiring for World's Biggest Hotel Chain AirB^B- Sr. Advisors * Manage inbound queries related to Hotel bookings, cancellations, reschedules, and stay related issues Salary - 38k CTC + Inc + $150 Bonus Both Side Cabs + Meal Location: Gurgaon Required Candidate profile Eligibility: > Graduate Freshers and UG Experienced can apply > Salary upto 38k CTC and upto 10K Incentives + 150$ Of Travel Vouchers For more Info Contact HR Simran - 7011964232 (Call/Whatsapp) Perks and benefits Lucrative Incentives Both Side Cabs Meals IJP

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0.0 - 5.0 years

3 - 5 Lacs

noida

Work from Office

We’re Hiring! US Voice Process * Handle customer order-tracking queries via calls & provide real-time solutions. Salary up to 40K CTC + Incentives Both Side Cabs + Meals Location - Noida No WFH/Chat profiles. Apply now! Required Candidate profile * Graduate fresher / UG with min 6 months of BPO Experience can apply * Excellent Communication Skills * Ability to handle customer queries For More Info : HR Jiya - 9315779945 (Call/WhatsApp) Perks and benefits Lucrative Incentives Both Side Cabs Meals IJP

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0.0 - 5.0 years

2 - 4 Lacs

gurugram

Work from Office

Hiring for Customer Support Profile. * Manage inbound queries and solving queries over Voice and Chat. Salary - 20k -35k Inhand + Incentives (Depending on last drawn) Both Side Cabs + Meal Location: Gurgaon Required Candidate profile Eligibility: > UG/Graduate Freshers and Experienced can apply > Salary - 20k -35k Inhand + Incentives + Incentives HR Muskan - 7303558869 (Call/Whatsapp)

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0.0 - 4.0 years

2 - 4 Lacs

bengaluru

Work from Office

Greeting From The Job Factory....! Golden opportunity for freshers and Experience Fresher & Experience salary upto 6LPA NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively . Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduat...

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5.0 - 10.0 years

7 - 12 Lacs

mumbai, hyderabad, pune

Work from Office

ServiceNow ITSM - ADR Group | Trusted Partner for SAP, IT Staffing, Cloud Job Description: 5+ years of hands-on experience with ServiceNow ITSM modules. Strong expertise in JavaScript and ServiceNow scripting . Proven experience in integrating ServiceNow with external systems and platforms. Solid understanding and real-world experience with Incident Management and Major Incident Management (MIM) . Experience with Flow Designer, IntegrationHub , and ServiceNow CMDB . ITIL v3 or v4 Foundation certification (preferred). ServiceNow Certified System Administrator (CSA) required; additional certifications like CIS-ITSM are a plus. Strong analytical, troubleshooting, and communication skills. Servi...

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6.0 - 9.0 years

6 - 11 Lacs

pune

Hybrid

Hiring: Senior Associate Client Onboarding / Contract Administration Shift Timing: 6:30 PM – 2:30 AM IST Key Requirement: Candidate must be from Investment Banking background Strong knowledge of FX / OTC products and legal documentation (ISDA/CSA) Experience: Minimum 7+ years in: Client Onboarding / Contract Management within Securities / Financial Services / Investment Banking Hands-on experience with Markets products and contracts (ISDAs, Trading, Securities Lending) Prior exposure to Legal, Credit, Transition, and Sales teams preferred Contract administration, document management, and regulatory compliance Role & Responsibilities: Manage full contract lifecycle: onboarding, maintenance, a...

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1.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"One Application, Multiple Job Options Start Your Call Center Career with JobShop!"** - Why choose just one company when you can apply to many? JobShop makes it easy for freshers and experienced candidates to apply for call center jobs with top BPOs in Bangalore. Get placed in roles that offer good pay, growth potential, and a dynamic work environment. - Apply today with JobShop your gateway to the best BPO jobs in the city! Job details: Hiring for UK Banking Process International BPO Location: Manyata Tech Park, Bangalore Process Details Process: UK Banking Process Eligibility Education: Undergraduate / Graduate Experience: Minimum 1 Year Work Experience (BPO preferred) Background Check: ...

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0.0 - 4.0 years

2 - 4 Lacs

chennai

Work from Office

Greeting From The Job Factory....! Golden opportunity for freshers and Experience Fresher & Experience salary upto 6LPA NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively . Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduat...

Posted 1 day ago

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Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

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