Your day to day People In Absence of Front Office Manager, manage day to day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties Ensure your team are properly trained on systems, security, service and quality standards Guest Experience Ensure your front office team delivers a great service, professional attention and personal recognition Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies Financial Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management Oversee night audit function and preparation of daily financial reports Develop plans to increase occupancy and ADR through walk ins and upselling at the front desk 4 6 Front Office General Manager The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location Responsible Business Responsible Business Check billing instructions and guest credit for compliance with hotel credit policy and ensure all Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure mannertransactions are handled in a secure manner Train team members on PBX procedures and serve as a central communications point during Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnelemergency personnel Perform other duties as assigned. May also serve as manager on dutyPerform other duties as assigned. May also serve as manager on duty A Accountabilityccountability This Thisjob is the top Front Office job and may report to a Director of Rooms at a large luxury or resort job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May overseeMay overseea teama team What we need from you What we need from you Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including Business Administration, plus 3 years of Front Office/Guest Service experience including management experiencemanagement experience Must speak fluent EnglishMust speak fluent English Other languages preferredOther languages preferred Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Summary The Front Office Team Leader ensures smooth operations of the Front Desk, supervises the Front Office team, and delivers exceptional guest service. The role involves handling guest interactions, managing check-ins/outs, resolving issues, and supporting training for junior staff while maintaining HIEX brand standards. Key Responsibilities Guest Experience & Operations Deliver a warm and efficient check-in and check-out experience. Acknowledge IHG One Rewards members and returning guests. Handle reservations, inquiries, and upselling opportunities. Assist guests with billing, information, complaints, and special requests. Ensure accurate room assignment, key control, and cashiering. Monitor lobby operations and guest flow to maintain smooth service. Team Leadership Supervise and support the Front Office Associates during shifts. Conduct on-the-job training for brand standards and guest service skills. Ensure grooming standards, discipline, and SOP compliance. Coordinate with Housekeeping, Security, Engineering and F&B for daily operations. Brand Standards & Compliance Follow HIEX and IHG service standards, True Hospitality behaviours, and safety guidelines. Maintain accurate records, reports, and shift handovers. Ensure adherence to cash handling policies and audits. Problem Solving & Guest Recovery Act as a key escalation point for guest issues and ensure timely resolution. Anticipate guest needs and address concerns proactively. Maintain strong communication with management for service issues and improvements. What We Need From You Skills & Competencies Strong communication and interpersonal skills. Ability to handle guest issues with confidence and empathy. Good knowledge of PMS (Opera/Concerto preferred). Leadership and team coordination abilities. Smart, professional grooming and positive attitude. Qualifications Graduate in Hospitality / Any discipline. Minimum 1–2 years of Front Office or Guest Service experience; 6 months+ supervisory experience preferred. Tech-savvy, with basic proficiency in computers and billing operations. Flexible to work rotating shifts, weekends, and holidays. Physical Requirements Ability to stand for long hours. Ability to lift/push objects up to 23 kg when required. What We Offer Holiday Inn Express Noida Knowledge Park provides: ✓ Duty Meals ✓ 5-Day Working ✓ IHG Room Rate Discounts Worldwide ✓ IHG F&B Discounts ✓ Uniform & Locker Facility ✓ Learning & Development through IHG Learning Hub ✓ Career growth across IHG hotels How To Apply Interested candidates may share their updated CV at: Hr@hiexpress.co.in Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Duties And Responsibilities Vision and Values As a Wellness consultant in Ayurveda, I fully comprehend the vision of Six Senses Vana to help people reconnect with themselves, others, and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Wellness I will fully embrace and safeguard the Wellness overall philosophy, concepts, and programs such as the Sleep with Six Senses, Eat with Six Senses, Grow with Six Senses, Reconnection and Rituals and Mission Wellness. All aspects of these wellness initiatives will be adopted and implemented throughout the operation. Sustainability Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage, and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings. Operational Ownership: In this role, I will assume full responsibility for the efficient operation of all wellness tasks to provide exceptional products and services within brand operating standards. I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced. A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained in line with brand and statutory requirements. All activities within the department will be carried out ethically, honestly and within the parameters of local law. An important part of the role is to interact with guests and hosts in a professional, courteous, and positive manner and proactively seek feedback, using guest name whenever possible. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests. I will perform the following relevant tasks for this role: Ayurveda lifestyle consultations Wellness consultations for guest. Wellness operations: crafting the itinerary, wellness notes, arrival, and departure notes/ printing itinerary. Custodian of guest wellness journey in Six Senses Vana during their entire stay, guest interactions and ownership of their diet plans. Operational responsibility of Ayurveda centre Training and development on Ayurveda therapies for therapist according to their needs and skills. Wellness communications with guest. (pre-arrival and post departure) Inform relevant essence of the wellness assessment form to concerned practitioner. Facilitate activities as per Retreat Programs Enhance guest experience through constant research and development on flow of service and offering. Analysis of individual departmental inventory and product usage for efficient cost control. Maintain departmental leave calendar Marketing and Promotions I will market and promote Ayurveda treatments to guests and focus to improve projected revenue targets and promotional initiatives to drive sales for products, programs, and treatments. I will do this in conjunction with the Wellness Director. I will ensure to provide consultation, specialized treatments and prescription of programs, medicines and products to the guests when required. Financial Performance In this role, I will instil a revenue-focused philosophy through training and education so that all hosts are fully engaged with driving revenue opportunities. Payroll costs will be minimized by maximizing the productivity and efficient scheduling of hosts. My department's operational budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. Forecasting is undertaken on a daily, weekly, monthly, quarterly, and annual basis to ensure budgets are met and exceeded. General In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines, and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team. Skills And Experience To execute the position of Wellness Consultant, I confirm that: I have the required qualifications, technical skills and at least five years experience in a similar or greater role in luxury wellness resorts, spas and health clubs with proven results. I have studied Bachelor of Ayurveda Medicine and Surgery and have broad knowledge on anatomy, physiology, Keraleeya Panchakarma and other therapies. I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I can work in a cross-cultural environment positively. Technical skills include MS Office Word, Excel, PowerPoint, and Outlook. I have an excellent command of written and spoken English and some knowledge of the local language and customs. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities, and services. Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.

About Us At IHG Hotels & Resorts, our purpose is True Hospitality for Good . Holiday Inn Express hotels deliver travel that is simple and smart , offering guests comfortable stays, friendly service, and all the essentials they need for a great night’s sleep. What is the Job? As Commis I & II , you will support kitchen operations by handling, preparing, regenerating, and finishing frozen and semi-processed food items while maintaining strict hygiene, food safety, and quality standards in line with hotel SOPs. Key Responsibilities Handle frozen, chilled, and semi-processed food items according to kitchen SOPs. Follow correct thawing procedures using controlled refrigeration methods. Reheat or regenerate food items according to standard temperature guidelines. Ensure correct portion control and plating as per hotel presentation standards. Prepare fresh accompaniments such as salads, sauces, and garnishes when required. Maintain strict adherence to FSSAI standards and hotel food safety procedures. Monitor freezer (-18°C), chiller (2–5°C), and hot holding temperatures regularly. Maintain food safety documentation including temperature logs and cleaning schedules. Participate in hygiene inspections and internal food safety audits. Ensure zero tolerance for under-cooked or partially heated food items. Conduct tasting sessions before service and maintain plating consistency. Address guest feedback related to food quality and take corrective action when required. Support training of team members in food handling and kitchen hygiene procedures. What We Need From You Diploma or Degree in Hotel Management / Culinary Arts preferred. Minimum 2–3 years of experience in a hotel or commercial kitchen. Ability to work in a fast-paced hospitality environment. Strong understanding of food hygiene and safety practices. Physical stamina to stand for extended periods and perform kitchen duties. Ability to lift or move items up to 23 kg when required. Flexible to work shifts including weekends and public holidays. How Do You Deliver True Hospitality? At IHG, colleagues demonstrate the following service behaviours: True Attitude: Caring and building genuine connections with guests. True Confidence: Demonstrating knowledge and professionalism. True Listening: Understanding guest needs through active listening. True Responsiveness: Providing timely and thoughtful service. What We Offer Joining IHG Hotels & Resorts means becoming part of a global hospitality family. Benefits include: Competitive salary and benefits Duty meals and uniforms Global employee room discounts across IHG hotels Training and development opportunities Inclusive and diverse workplace culture IHG is proud to be an Equal Opportunity Employer , welcoming applicants from all backgrounds. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.