As a Lead DevOps Engineer, you will be leading projects targeted at supporting production and development environments, creating new and improving existing tools and processes, automating deployment and monitoring procedures. You will lead continuous integration and deployment effort, administering source control systems, deploying and maintaining production infrastructure and applications. Main Responsibilities: Technical leadership of infrastructure projects. Driving automation of performance testing environments. Leading containerization and IaC projects. Leading automation of engineering and operations processes. Defining and implementing HA and DR strategies. Design and optimization of CI/CD pipelines. Runbooks automation. On-call support of production systems. Requirements: 7+ years of experience in SRE, DevOps, or TechOps. 5+ years of experience leading technical projects or teams. 3+ years of tools development or automation. 3+ years of containerization and orchestration experience. Proficiency in shell scripting, as we'll as Python or Go. Ability to define project requirements and milestones. Experience leading cross-functional projects and teams. Solid experience in managing AWS production environments. Monitoring and observability expertise: OTEL, Prometheus, Grafana tools. Experience with at least two of the following: Puppet, Salt, Ansible, Terraform.

We are looking to hire a talented Reporting Analyst to join our Professional Services team. As an Excel & Database expert your job is to provide an analysis of data from a project using Microsoft Excel. To accomplish this, you coordinate with other employees to gather the most useful types of data and add the data set to a spreadsheet. This typically involves coordinating with Account Management and Sales Teams. Excel analysts often help identify, analyze, and interpret trends or patterns in complex data sets. You then help determine what factors produced that trend and present your findings to the relevant personnel in a digestible chart. Shift Timing – EST / PST Time Zone Job Description Responsibilities for Reporting Analyst: Design business analysis and data recording systems for use throughout the department. Maintain databases and perform updates as necessary to ensure accuracy. Regularly examine data reports to locate and resolve mistakes throughout. Accurately analyze and collect data for various types of business reports. Monitor data to identify changes in financial and business trends. Qualifications For Reporting Analyst One to three years of experience as a financial or business analyst. Experience in Microsoft Office and other data analysis programs. Analytical skills that allow for the development of data-driven reports. Demonstrated ability to manage time and prioritize projects to meet deadlines. Ability to use SQL and Microsoft Excel to create pivot tables, graphs and charts. Strong written and verbal communication skills to effectively relate data to coworkers. Excellent critical thinking skills to help solve business problems and make decisions. Tendency to pay close attention to small details that could impact results. General knowledge of business operations, objectives, strategies, process and information flow. Company Summary Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm m/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc300945353.html https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-crosschannel-campaign-management-reports-by-independent-research-firm-300938241.html Show more Show less

As a senior member of the Software Engineering team, you will join the group responsible for designing, developing, and owning the distributed systems CRM platform for Zeta. You will collaborate with your fellow Engineers and Product Managers to develop a roadmap and subsequent projects to build the next generation comprehensive, multichannel marketing solution that unifies and unlocks data across digital touch points, driving return on marketing investment. You should have a deep knowledge of distributed systems and cloud architecture. You will need extensive design and development experience and be passionate about working with high-throughput systems where the issues of throughput, performance, redundancy, and concurrency are paramount. Key Responsibilities: As a Senior Software Engineer in the SDK team, you will be: Responsible for independently and cooperatively understanding business requirements, designing, and implementing building mobile SDKs. Designing, implementing application code to satisfy product requirements. Ensuring high quality mobile SDK through rigorous code reviews and unit tests. Fixing bugs and implementing enhancements. Requirements: BS or MS in Computer Science or related field. 6 - 8 years of experience working as a software engineer. Strong knowledge and experience one or more of the following mobile platforms: iOS, android. Strong coding experience in one or more languages: Swift, Objective C, Kotlin. Experience interacting with RESTful and RPC APIs. Experience working in a fast-paced technology environment. Strong object-oriented programming and design skills. Excellent problem solving, critical thinking, and communication skills. Ability and desire to learn new skills and take on new tasks.

Requirements: Education: B.S. or M.S. in Computer Science or a related field. Experience: 8+ years of experience with UI Automation tools such as Selenium, and API automation works. 5+ years of experience working with Python and/or J2EE technology or equivalent OO paradigm. Experience with automating test validation either via API or through databases using Snowflake, HIVE, or AWS Athena is highly desirable. Web application testing experience required both in frontend and backend validations. Experience working in a fast-paced technology environment. Technical Skills: Knowledge and experience with Robot Framework and its libraries using Python. Strong proficiency in Python programming. Knowledgeable in Git workflows like branching, merging, and conflict resolution. Solid understanding of SDLC and Agile testing methodologies. Experience with Atlassian tools such as Jira and Confluence preferred. Knowledge and experience with Kafka, Elasticsearch, and SQL/NoSQL databases such as Aerospike, Thrift, CI, and AWS is highly desirable. Knowledge of other test automation frameworks such as Selenium, Appium, or Cucumber is a plus. Experience working with container-based solutions is a plus. Soft Skills: Strong communication and interpersonal skills. Excellent problem-solving, critical thinking, and analytical skills. Ability and desire to learn new skills and take on new tasks. Responsibilities: Testing and Automation: Perform automated tests covering both frontend/UI and backend/API tests, analyze results, and report defects. Continuously improve the test automation strategy to enhance test coverage and efficiency. Proactively involve in the development of automation frameworks to satisfy business requirements as well as improve the performance and usability of the framework. Automate tests to ensure functional requirements and performance KPIs are met. Ensure high product quality through rigorous functional and API level tests. Collaboration and Mentorship: Understand business requirements independently and cooperatively. Mentor and guide other QA engineers on best practices in test automation. Collaborate with cross-functional teams to integrate automated tests into the CI/CD pipeline. Development and Documentation: Architect, design, and implement a reliable and scalable automation framework for a real-world machine learning platform. Develop comprehensive test plans covering business use cases and test cases. Identify, record, document thoroughly, and track bugs. Perform thorough regression testing when bugs are resolved.

Zeta Global is looking for an experienced Machine Learning Engineer with industry-proven hands-on experience of delivering machine learning models to production to solve business problems. To be a good fit to join our AI/ML team, you should ideally: Be a thought leader that can work with cross-functional partners to foster a data-driven organisation. Be a strong team player, have experience contributing to a large project as part of a collaborative team effort. Have extensive knowledge and expertise with machine learning engineering best-practices and industry standards. Empower the product and engineering teams to make data-driven decisions. What you need to succeed: 2 to 4 years of proven experience as a Machine Learning Engineer in a professional setting. Proficiency in any programming language (Python preferable). Prior experience in building and deploying Machine learning systems. Experience with containerization: Docker & Kubernetes. Experience with AWS cloud services like EKS, ECS, EMR, Lambda, and others. Fluency with workflow management tools like Airflow or dbt. Familiarity with distributed batch compute technologies such as Spark. Experience with modern data warehouses like Snowflake or BigQuery. Knowledge of MLFlow, Feast, and Terraform is a plus.

Summary: As a Lead DevOps Engineer, you will be leading projects targeted at supporting production and development environments, creating new and improving existing tools and processes, automating deployment and monitoring procedures. You will lead continuous integration and deployment effort, administering source control systems, deploying and maintaining production infrastructure and applications. Main Responsibilities: Technical leadership of infrastructure projects. Driving automation of performance testing environments. Leading containerization and IaC projects. Leading automation of engineering and operations processes. Defining and implementing HA and DR strategies. Design and optimization of CI/CD pipelines. Runbooks automation. On-call support of production systems. Requirements: 7+ years of experience in SRE, DevOps, or TechOps. 5+ years of experience leading technical projects or teams. 3+ years of tools development or automation. 3+ years of containerization and orchestration experience. Proficiency in shell scripting, as well as Python or Go. Ability to define project requirements and milestones. Experience leading cross-functional projects and teams. Solid experience in managing AWS production environments. Monitoring and observability expertise: OTEL, Prometheus, Grafana tools. Experience with at least two of the following: Puppet, Salt, Ansible, Terraform.

As a senior member of the Software Engineering team, you will join the group responsible for designing, developing, and owning the distributed systems CRM platform for Zeta. You will collaborate with your fellow Engineers and Product Managers to develop a roadmap and subsequent projects to build the next generation comprehensive, multichannel marketing solution that unifies and unlocks data across digital touch points, driving return on marketing investment. You should have a deep knowledge of distributed systems and cloud architecture. You will need extensive design and development experience and be passionate about working with high-throughput systems where the issues of throughput, performance, redundancy, and concurrency are paramount. Key Responsibilities: As a Senior Software Developer, you will be: Responsible for independently and cooperatively understanding business requirements, designing, and implementing core components for real-world marketing automation platform. Designing, implementing application code to satisfy product requirements Ensuring high product quality through rigorous code reviews and unit tests Fixing bugs and implementing enhancements Taking ownership of a significant product component in design and implementation Requirements: We are looking for exceptional talent with superior academic credentials and a solid foundation in computer sciences and distributed systems design and development. The candidate will have had at least 4 years of experience developing scalable, robust software platforms using Java/Ruby/Python or an equivalent language. An undergraduate degree in Computer Science (or a related field) from a university where the primary language of instruction is English is strongly desired. Strong communication skills in a large-distributed development team environment are essential. Qualification: BS or MS in Computer Science or related field 8 -12 years of working experience with Python, Ruby and/or J2EE technology or equivalent OO paradigm Strong knowledge and experience with Kafka, Elastic Search, NoSQL databases such as Aerospike, Thrift, CI, and AWS. Experience working with container-based solutions is a plus. Experience working in a fast-paced technology environment. Strong object-oriented programming and design skills. Excellent problem solving, critical thinking, and communication skills. Ability and desire to learn new skills and take on new tasks.

Essential Responsibilities Facilitate the execution of all internal teams to effectively deliver Zetas contracted services to assigned clients. Issue Resolution - Tracking, triage and resolution of campaign, platform and/or infosec issues. Initial research of client issue in Zeta Marketing Platform. Coordination of Zeta SMEs, internal communications and ownership of resolution and follow-up actions. Script or revise RCA for client facing document. Client questions, research or data requests - tracking, initial triage, and resolution of all client questions or issues; coordination of requests that require an SME; keep client and CS informed of progress and/or potential need to escalate. Change Requests - Owns coordination of teams for project work from scoping, resource management, scheduling and delivery for project work, ownership of individual project status, calls and communications. Status Calls Coordinate updates related to service-based items for client status calls; present agenda items related to open issues/research/schedules of campaigns/project updates Resource Expense Management Ensures resources are effectively and profitably deployed in service of client. Collaborate with Client Success to identify areas for improvement and develop and implement plans to improve margin rates and continually monitor. Standards and procedures ensure adherence to all Zeta standards and procedures with an eye towards ways to elevate the client experience and improve efficiencies or speed to delivery. Desired Characteristics Experience 3-5 years working in a similar environment (service bureau, agency, digital marketing, or database experience) Strong verbal and written communication skills with client facing experience Cross functional team experience Project management, Process management experience Characteristics Ability to work under tight deadlines in a fast-paced environment Enthusiastic Team player Strong research and problem-solving skills Proficient in MS Word, PowerPoint, Excel Ability to work client time zone Strong written and verbal communication skills, supported by data and detail Flexible and adaptable to change (i.e., Can do attitude / self-starter / works well with others)

3 to 7 years of experience working with technical account group of a US public Company or working with a public accounting firm for US clients Strong technical accounting skills and in-depth understanding of ASC 606, 842, 805, 718, 350 Analyze and document the impact of new accounting standards on internal accounting policies Technical evaluation and documentation of proposed transactions across the organization under accounting rules Support senior finance management with accounting policy development Build excellent internal and cross functional relationships across the organization Deliver GAAP trainings Essential Responsibilities Reading, understanding and summarizing the contracts and write the accounting position papers in various areas including (but not limited to) complex revenue recognition, variable consideration, variable interest entities, business combinations, goodwill impairment, derivative valuation and accounting, stock based compensation, leases, etc Apply independent and objective professional judgment in applying accounting standards to meet expectations including regulatory requirements Present the proposals and recommendations to senior management Benchmark organizations data to industry data to make possible recommendations for Improvements Certifications CA and/or CPA Desired Characteristics GAAP conversions and implementation of new accounting standards Drafting and designing accounting policies Technical accounting research and advice Execution of the policies and supporting financial statement close process

The CDP ETL & Database Engineer will specialize in architecting, designing, and implementing solutions that are sustainable and scalable. The ideal candidate will understand CRM methodologies, with an analytical mindset, and a background in relational modeling in a Hybrid architecture. The candidate will help drive the business towards specific technical initiatives and will work closely with the Solutions Management, Delivery, and Product Engineering teams. The candidate will join a team of developers across the US, India & Costa Rica. Responsibilities : ETL Development The CDP ETL & Database Engineer will be responsible for building pipelines to feed downstream data processes. They will be able to analyze data, interpret business requirements, and establish relationships between data sets. The ideal candidate will be familiar with different encoding formats and file layouts such as JSON and XML. I mplementations & Onboarding Will work with the team to onboard new clients onto the ZMP/CDP+ platform. The candidate will solidify business requirements, perform ETL file validation, establish users, perform complex aggregations, and syndicate data across platforms. The hands-on engineer will take a test-driven approach towards development and will be able to document processes and workflows. Incremental Change Requests The CDP ETL & Database Engineer will be responsible for analyzing change requests and determining the best approach towards implementation and execution of the request. This requires the engineer to have a deep understanding of the platform's overall architecture. Change requests will be implemented and tested in a development environment to ensure their introduction will not negatively impact downstream processes. Change Data Management The candidate will adhere to change data management procedures and actively participate in CAB meetings where change requests will be presented and approved. Prior to introducing change, the engineer will ensure that processes are running in a development environment. The engineer will be asked to do peer-to-peer code reviews and solution reviews before production code deployment. Collaboration & Process Improvement The engineer will be asked to participate in knowledge share sessions where they will engage with peers, discuss solutions, best practices, overall approach, and process. The candidate will be able to look for opportunities to streamline processes with an eye towards building a repeatable model to reduce implementation duration. Job Requirements : The CDP ETL & Database Engineer will be well versed in the following areas: Relational data modeling ETL and FTP concepts Advanced Analytics using SQL Functions Cloud technologies - AWS, Snowflake Able to decipher requirements, provide recommendations, and implement solutions within predefined timeframes. The ability to work independently, but at the same time, the individual will be called upon to contribute in a team setting. The engineer will be able to confidently communicate status, raise exceptions, and voice concerns to their direct manager. Participate in internal client project status meetings with the Solution/Delivery management teams. When required, collaborate with the Business Solutions Analyst (BSA) to solidify requirements. Ability to work in a fast paced, agile environment; the individual will be able to work with a sense of urgency when escalated issues arise. Strong communication and interpersonal skills, ability to multitask and prioritize workload based on client demand. Familiarity with Jira for workflow mgmt., and time allocation. Familiarity with Scrum framework, backlog, planning, sprints, story points, retrospectives etc. Required Skills : ETL ETL tools such as Talend (Preferred, not required) DMExpress Nice to have Informatica Nice to have Database - Hands on experience with the following database Technologies Snowflake (Required) MYSQL/PostgreSQL Nice to have Familiar with NOSQL DB methodologies (Nice to have) Programming Languages Can demonstrate knowledge of any of the following. PLSQL JavaScript Strong Plus Python - Strong Plus Scala - Nice to have AWS Knowledge of the following AWS services: S3 EMR (Concepts) EC2 (Concepts) Systems Manager / Parameter Store Understands JSON Data structures, key value pair. Working knowledge of Code Repositories such as GIT, Win CVS, SVN. Workflow management tools such as Apache Airflow, Kafka, Automic/Appworx Jira Minimum Qualifications Bachelor's degree or equivalent 2-4 Years' experience Excellent verbal & written communications skills Self-Starter, highly motivated Analytical mindset.

Primary Job Responsibilities: The Team Lead Campaign Operations will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g. Creative). The team lead campaign Operations will also be responsible for assisting Sr Team Lead Campaign Operations responsibilities as well as be backup for him or her, identify efficiencies within production process assisting with resource planning, lead team meetings, first point of escalation path, and managing cross training across the production team. This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement! Role/Responsibilities: Email campaign configuration and execution Coordinate w/ cross functional team to drive email development Internal & external training of campaign process, platform tools & custom applications Rolling out and training clients on new tools & approaches Feedback and assessment for your function's recruitment process Product roadmap feedback Product feature and upgrades to be documented and reviewed. Mentoring of Campaign Managers Participate and assist sales-related activities such as sales pitch presentations, project manage RFPs, POCs, etc.. Gathering campaign requirements and finalizing briefing Managing the creative process if required Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA) Campaign Quality Assurance and testing Campaign performance tracking & reporting Managing & maintaining campaign documentation Management of campaigns and communications of time, scope, cost Campaign/trigger monitoring & issue resolution management Developing & maintaining internal & external training materials Day to day support of platform & custom applications for self-deployment clients Active participation in internal and external calls to understand projects that are in pipeline Updating/tracking campaign integration progress through internal team meetings as well as on the internal campaign tracker/status sheet Primary point person for the client for all things operational and campaign related Responsible for new client onboarding by coordinating with cross functional team Driving new process internally and with client through Process Optimization/Improvement Assisting Team Lead Campaign Manager with Team Building, Resource Retention and Trainings for knowledge gaps Primary point person for the client for all things operational and campaign related Participate in contract renewals and discussions regarding operations and report to supervisor. Experience: 7 -10 years related full-time experience in customer support or client services environment Must have strong understanding of customer service standards Must have strong critical thinking skills Working knowledge of HTML Self-starter who requires minimum supervision Strong written and oral communication skills Must have the ability to multi-task and prioritize work independently Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work Must have a high attention to detail with the ability to produce flawless work in rapid succession Must possess effective communication skills when speaking to technical and non-technical. Not required but a plus: Knowledge and experience with basic Adobe Photoshop functionality Exposure to relational database structure (primary and unique keys, sister table joins) Knowledge of email best practices. Qualifications: Bachelor's degree Proficient in Microsoft Office applications, especially Excel and Outlook.

The Project Manager leads projects from initiation to completion. They head each stage of a project including planning, executing, and monitoring, and coordinating with clients, internal teams, and third-party providers. Additional responsibilities include delegating tasks to team members, ensuring targets are met, and reporting to senior management and other stakeholders. Typical projects may include reviewing, aggregating, and reconciling data; identifying areas of improvement across internal teams and client teams and work toward introduction and/or innovation of product and processes; and tracking progress on cross-team/client initiatives over extended durations while holding contributors accountable. The Project Manager will collaborate with several Zeta Activation teams including sales, professional services, product, engineering, data cloud, as well as clients. Shift Timing: 6.30 PM IST - 2.30 AM IST (EST Hours) Job Location: Bangalore (Remote works as well) Job Description : Required Skills & Qualification: 1 to 3 years of experience as a project manager or coordinator. Skilled in Microsoft office programs. Ability to use Microsoft Excel and SQL to create pivot tables, graphs and charts. General knowledge of business operations, objectives, strategies, process, and information flow. Excellent written and verbal communication skills. Resourceful with excellent problem-solving skills. Collaborate with several teams and be compatible with different personality types. Flexible and adaptable to changing circumstances.

Senior Software Engineer Location: Bengaluru As a member of this team, the data engineer will be responsible for designing and expanding our existing data infrastructure, enabling easy access to data, supporting complex data analyses, and automating optimization workflows for business and marketing operations Essential Responsibilities: As a Senior Software Engineer, your responsibilities will include: Building, refining, tuning, and maintaining our real-time and batch data infrastructure Daily use technologies such as Python, Spark, Airflow, Snowflake, Hive, FastAPI, etc. Maintaining data quality and accuracy across production data systems Working with Data Analysts to develop ETL processes for analysis and reporting Working with Product Managers to design and build data products Working with our DevOps team to scale and optimize our data infrastructure Participate in architecture discussions, influence the road map, take ownership and responsibility over new projects Participating in on-call rotation in their respective time zones (be available by phone or email in case something goes wrong) Desired Characteristics: Minimum 8 years of software engineering experience. An undergraduate degree in Computer Science (or a related field) from a university where the primary language of instruction is English is strongly desired. 2+ Years of Experience/Fluency in Python Proficient with relational databases and Advanced SQL Expert in usage of services like Spark and Hive. Experience working with container-based solutions is a plus. Experience in adequate usage of any scheduler such as Apache Airflow, Apache Luigi, Chronos etc. Experience in adequate usage of cloud services (AWS) at scale Proven long term experience and enthusiasm for distributed data processing at scale, eagerness to learn new things. Expertise in designing and architecting distributed low latency and scalable solutions in either cloud and on-premises environment. Exposure to the whole software development lifecycle from inception to production and monitoring. Experience in Advertising Attribution domain is a plus Experience in agile software development processes Excellent interpersonal and communication skills

Essential Responsibilities 6 - 8 years of experience in US GAAP Revenue Accounting In depth knowledge of ASC 606 concepts Hands-on experience working on revenue assurance (preferably for an IT / ITES company) in a US public company SOX environment Engage in objective analysis of ongoing and prospective contractual documentation contracts with the customers and their implication for the Companys revenues Assist in facilitating the automation of current processes Maintain / update summary listing of accounting issues, work with management to summarize key issues and exposure items, and clearly articulate summaries and positions taken Work closely with the external auditors to coordinate audits and reviews Skillset: 1. CA / CPA with 5-8 years of experience working with corporate accounting teams of (preferably) US tech companies 2. Big-4 experience preferred or worked with Big-4 as auditors 3. Proven people management experience capable of managing a team of professionals atleast 5-6 direct reports 4. Knowledge of working in SOX environment 5. Expertise in reading legal documents and interpreting those and the ability to summarize in a comprehensive way 6. Problem solving attitude handled special projects in previous jobs - motivated individual with high levels of initiative to be able to identify the problems with a proactive lens 7. Hands on experience working with ERP 8. Outstanding communication both verbal and written

Business Excellence Manager The Business Excellence Manager is responsible for driving continuous improvement initiatives, optimizing processes, and fostering a culture of operational excellence across the organization. The ideal candidate will have strong analytical and project management skills, and the ability to influence cross-functional teams to achieve strategic goals. Primary Job Responsibilities: Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment. Build and deliver Operational/Delivery Excellence training and coach on Enterprise Operations principles. Assist organization in the creation, monitoring, measurement and analysis of standardized processes. Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles. Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings. Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis. Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization. Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. Communicate to key management stakeholders on salient quality issues and business opportunities. Lean Methodologies: Value Stream Mapping, Continuous Improvement. Agile Expertise: Scrum, Kanban, Agile transformation leadership. Responsible for driving Operational Excellence which includes Process Improvement, Process Design, Reengineering, Change Management, Project Management, Organizational Structuring and project management, Operational Audits. Analyze and bridge the gaps between existing and new processes; created process models, flow charts, data flow diagrams, business interaction flows and Use Cases. Working with operational teams to establish standards procedures and systems. Data Analysis: Perform advanced statistical analysis to identify root causes of process issues and measure improvements. Should have good understanding of tools such as regression analysis, hypothesis testing, control charts etc. Continuous Improvement: Promote a culture of continuous improvement by encouraging and facilitating the identification of process improvement opportunities across the organization. Compliance and Quality: Ensure that all process improvements comply with industry standards, regulations, and internal quality requirements. Stakeholder Management: Collaborate with onshore and offshore teams to ensure alignment with client goals. Work with stakeholders across functions to review, track progress of solutions/initiatives by setting up meetings as needed, following up through emails. Additionally, engage with end customers to ensure their requirements are addressed and they are appraised of the status of the solutions/initiatives thereby ensuring zero escalation. Education, Work Experience, & Knowledge: 12+ years of experience in similar industry. Advanced proficiency in Excel and PowerPoint, including the ability to build and automate macros. Experience with PowerBI or Tableau for data visualization and reporting. Specific experience with JIRA is a plus. Experience effectively visualizing operationally-focused data to tell a story. Strong verbal and written communication skills.

support team responsible for providing technical assistance to zeta clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Answering questions from customers about the features and capabilities of our Zeta Application products. Developing customer-facing documentation on using certain features on needed basis. Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization. Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementation, creative troubleshooting, and more Provide technical support of Programmatic platforms, campaign performance, and external DSP tools Triage support tickets with issue summary, urgency, and next steps when input is needed from backend engineering teams Shift Timings: Night Shift (EST & PST) Education: BSC / BTech / MCA / MSC Must have Skills: Functional Skills and Experiences At least 3+ years experience in 24/7 environment providing technical support Extensive problem solving and debugging skills Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Should have excellent written and verbal communication skills Experience of managing customers across locations/ geographies is preferred Deep knowledge of the programmatic ecosystem In-depth understanding of DSPs, programmatic advertising, real-time bidding, and ad operations. Demonstrated analytical ability Experience with troubleshooting ad delivery issues, pixel/tag implementation, and bid optimization. Experience using DSPs including (but not limited to): DoubleClick Bid Manager, The Trade Desk, and AppNexus. Zeta DSP a plus Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction Technical Skills and Experiences: Strong MySQL/Oracle database with minimum 2 yrs. of work experience involving DB (MySQL, Vertica, HIVE) Good Knowledge with Hands on experience on Linux Operating system Web technologies & Networking Basics Good to Have: Certification in programmatic platforms (e.g., Google Marketing Platform, The Trade Desk).

Zeta Global is seeking a talented and experienced Workday Payroll Analyst to join our global People & Culture team to support US Payroll. Reporting to a VP, Global Total Rewards and Tech, this person will be integral in helping to performing the duties within the Payroll and Total Rewards Team. This individual will serve as trusted partner in the following functional areas: US payroll processing, payroll audits, comp calculations, payroll technologies, payroll taxes, polity implementation, and other related People and Finance projects in accordance to established standards. Responsibilities: The Payroll Specialist will be tasked with the following duties, responsibilities, and assignments: Assist designated property representatives with established payroll processing duties and timelines in accordance to Zeta values. Perform a variety of payroll processing audits and processes, including maintaining related records, preparing reports and transactions, documenting and updating procedures as appropriate. Support quarterly and year end activities. Utilize audit reports and queries to verify accuracy for both on and off cycle processing. Produce scheduled and ad-hoc reporting for management, including creating new reports in Workday. Partner with various internal and external teams regarding system tests, training and validation of benefit enrollment, deductions and billing. Assist with processing and resolving payroll related matters in a timely fashion. Reconcile payroll reports to ensure accuracy within designated timeframes. Process all off cycle and special payments and determined by designated company leadership per established guidelines. Data Analysis and process improvement recommendations. Quickly and effectively communicate with internal and external teams. Proactively and regularly assist with ongoing set up, testing and maintenance activities of the payroll and HRIS system. Any and all other work as required to complete the primary purpose of the position. Job Requirements Qualifications : 2+ years of basic payroll experience 1-year experience processing payrolls across multi-states Experience with a demonstration of time keeping and attendance tracking systems Strong working knowledge of payroll taxes, regulatory reporting requirements and applicable wage & hour laws Preferred Prior Experience: Experience with Workday Payroll Ability to demonstrate a solid working knowledge of a GL Fundamental Payroll Certification or Certified Payroll Professional ( FPC /CPP) Required Technology: Intermediate Microsoft Excel and Microsoft Office Suite Workday Payroll, Absence and Time Tracking Platforms

The Audience Syndication Specialist will ensure the successful implementation and tracking of audience syndication to meet campaign objectives. They will play a crucial role in executing media strategies by creating, managing, and syndicating 1st party (1P) and 3rd party (3P) audiences across various digital platforms. This role requires excellent communication skills, the ability to troubleshoot audience-related issues, and collaboration with media team members across programmatic, social, and search channels. Shift Timing: 6.30 PM IST - 2.30 AM IST (EST Hours) Key Responsibilities: Understand the fundamental for creating 1P and 3P audiences as defined by media strategies and supporting tactics. Document audience components in the audience tracker, including: Audience name Audience size Platform syndication Frequency of syndication Monitor ZMP (Zeta Marketing Platform) to ensure proper audience syndication. Syndicate audiences** to digital platforms and ensure they align with campaign strategies. Communicate with media team members (programmatic, social, and search) when appropriate, including: Audience name Date of syndication Ensure audience syndication happens as planned, making necessary extensions if required. Conclude audience syndication by stopping syndication when it is no longer needed. QA and troubleshoot audience errors, addressing issues promptly to minimize disruptions. Input and update tickets, including escalations as necessary. Collaborate with media leads to address questions and provide clarity on audience syndication. Perform manual updates for Bing syndication when contracts include this requirement. Required Skills & Qualifications: Strong project management and communication skills Excellent written and verbal communication skills Experience in digital marketing with familiarity with programmatic, social, and search platforms. Excellent troubleshooting and communication skills. Ability to manage multiple tasks in a fast-paced environment. Flexible and adaptable to changing circumstances Skilled in Microsoft Excel

As a Principal Analyst, you will be part of our deliverability team working directly with our customers. You will provide guidance on best practices, reporting and recommendations to improve their email programs and get the most out of Zeta Global. Teams at Zeta work collaboratively to deliver great customer experiences. You will partner with our Client Services, Technology and Sales Teams to develop strategies that improve both our customers and our teams. Job Description Provide guidance to clients to improve deliverability for their email programs Support an assigned portfolio of paid deliverability services clients Own the client relationship for your portfolio Manage onboarding projects including discovery, IP and domain provisioning, email authentication, reputation warming plan development and execution Manage retainer based strategic projects focused on optimizing inbox placement and driving response Monitor and manage IP & Domain Reputation and Block Listings Monitor client email metrics/effectiveness and report on performance Collaborate on Mail System Infrastructure and DNS Management Utilize 3rd party Deliverability Monitoring Tools Provide email best practices consultation to clients and Internal stakeholders Your Skills and Experience 5+ years of experience at an ESP Strong attention to detail, dedicated work ethic, organized, and strong communication skills Strong critical thinking and analytical skills Thorough understanding of email technology Experience analyzing large data sets to derive insights Advanced Excel Experience Knowledge about ESPs, Mailbox providers, and email authentication vendors Understanding of email, SMTP, IP and domain strategies, authentication, reputation strategies, data hygiene, privacy, permission policies, anti-spam policies Ability to work with cross-functional teams

Equity Administrator Responsibilities Support day-to-day administration of the companys equity programs, including processing new equity awards, exercises, cancellations and repurchases. Maintain data in BOL Merrill Lynch database to ensure accuracy of participant information. Respond to employee inquiries regarding equity programs and education while providing excellent service to plan participants at all levels. Collaborate with People Operations, Legal and Payroll teams on equity related items as needed. Prepare reports for internal partners and respond to ad hoc data requests. Assist with development and delivery of employee trainings and communications. Requirements 2-4 years of relevant equity administration experience Experience with both Option and RSU/RSA programs. Familiarity with U.S. federal and state taxation relating to equity compensation. Familiarity with International tax law relating to equity programs. Strong analytical, communication and organization skills. Sensitivity to employee privacy laws such as GDPR and ability to maintain strict confidentiality. Ability to interact with employees at all levels. CEP Level I Completion (or in process of obtaining CEP Level I). Strong Excel skills