We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 4/H Country/Location: India Department: Exams Contract Type: Fixed Term Contract Closing Date: Sunday, 8 June 2025- 23:59 (GMT +8) Location:British Council Office, Noida (100% work from office) Shift Schedule: Rotational shifts (including weekends and public holidays as per business requirements) Role Purpose To deliver high quality, fair and independent IELTS Exams investigations and appeals outcomes that meet the needs of internal stakeholders, awarding bodies and test takers. Main Accountabilities Processing of allotted cases and sharing recommendation. Mailing for required material to relevant centres Raising Feedback to centres whenever necessary. Identify and escalate priority issues. Route/Transfer issues to appropriate resource/channel if necessary Follow up on enquiries where necessary. Complete logs, update necessary data sheets. Ensure weekly/Monthly targets are met with high quality standards. Deliver timely, professional and objective appeals and investigation outcomes, arising from the moderate/significate risk contexts Support Appeals and Investigations team in identifying process efficiencies and improvements Apply professionalism and expertise to the Appeals and Investigations unit Contribute to verifications process as needed Recording/logging and escalating investigations according to corporate and board requirements Contributes to the appeals process related to EOR outcomes to centre administration decisions Applies detailed understanding of methods, systems and procedures within the field of appeals and investigations to provide practical advice and appropriate services to internal customers Uses detailed understanding of specialised processes and systems within the area of appeals and investigation to prepare reports and other materials using standard and non-standard formats and software Working from the office. Relationship & stakeholder management Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional disciplines (Business Assurance, Delivery) to facilitate the effective provision of high quality and customer-focused services and advice. Internal customer focus Responds knowledgeably and professionally to enquiries within appeals and investigations area, to ensure internal customers receive high quality, prompt and timely service and/or advice. Refers on to others only complex enquiries, or those outside own area of expertise. Uses a range of enquiry, research and analytical approaches to ensure they have an accurate understanding of the internal customer’s business needs and concerns before providing appropriate services, advice or problem-solving support. Please note employees are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule About You (essential Requirements For The Role) The British Council systems and global processes operate in English. Excellent written and verbal proficiency in English is must (Minimum B2 level) Educated to degree level or equivalent work experience Experience of working in Exams IELTS process (any stream). Excellent communication skills. Analytical with excellent attention to detail. Proficient in MS office applications Ability to inspire and support people Ability to plan well and prioritize work. Good decision-making Proactive approach with focus on problem analysis & resolution Minimum of 1 year of experience is required in backend operations or managing investigations, or working in an IELTS-related role. Applicant should be six-sigma white belt trained. Work from the office. Experience in investigations/appeals/ any IELTS Process. Understanding of a wide range of distribution, partnership and British Council Exams products, and their delivery and security needs. Experience of contributing to a geographically dispersed team (e.g. across a region or large country) Ability to meet main accountabilities detailed above, good relationship and stakeholder management skills. Excellent attention to detail and ability to work to tight deadlines Desirables Post Graduate degree Demonstrable experience of working as part of a dispersed team to deliver a service Demonstrable experience of reacting positively to change Locally Recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org Show more Show less

The Role: Are You a Master of SOPs / Easy Step Guide or procedural documents and Delivery? Do you have experience in SOP creation, process documentation, process mapping, and user guide development? Are your written communication skills top-notch? Do you come from a corporate or finance training background? If yes, this role is perfect for you! We're looking for a talented professional with a strong content writing background, someone who understands what goes into crafting effective Standard Operating Procedures and can deliver impactful training. Accountabilities: We are looking for an experienced professional to lead the production and maintenance of documentation. This role focuses on creating, testing, and ensuring the quality of branded learning materials. The ideal candidate will collaborate with subject matter experts to ensure learning interventions align with change programme priorities while continuously refining materials based on stakeholder feedback. Additionally, responsibilities include delivering training using virtual platforms such as teams, providing clear instruction, and guiding learners through pre- and post-course work to maximize effectiveness. The role also involves managing course logistics, responding to end-user queries via online forums, and maintaining learning resources on the Learning Management System. Beyond training, the successful candidate will oversee the evaluation of learning interventions by collecting and acting on feedback, ensuring materials remain relevant and impactful. Information security plays a critical part in this role, requiring adherence to ISO 27001 and IGA standards, access management, and compliance with regulatory requirements. This is an opportunity to contribute to meaningful learning experiences while maintaining high standards of security and operational efficiency. Requirements of the role: Commerce/Finance Graduate or MBA Finance Competent user of MS office especially Teams, PowerPoint & Word Competent user and knowledge of Learning Management System Competent in adding or editing content on Share Point (or a willingness to become competent within 3 months) Excellent verbal and written communication skills Competent user of Microsoft Visio Closing Date: Applications will close at 23:59 on Sunday 8th June 2025 UK Time. Important Information: Contract type: 6 months Fixed Term Contract Location: Noida, Delhi (India) Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Role Purpose To support the Senior Marketing Manager, English in the development and implementation of the country marketing strategy and plans for English, ensuring alignment to the regional and global marketing strategy and brand, and to work in partnership with the English SBU to ensure that marketing programmes enable required business targets. Main Accountabilities But Not Limited To The Following Strategy and Planning Leads the country marketing in developing and executing marketing plans for English in alignment with the cluster marketing strategy and local country insights and requirements, ensuring they drive and support the regional strategic objectives for the British Council in a flexible, cost-effective way. Plans and executes go to market plans for English across the country, agreeing the programmes, delivery mechanisms, budgets and resources. Develops and executes campaigns to support a variety of routes to market and maximise impact and share of voice. Deploys the British Council brand architecture in line with brand management standards across the cluster. Ensures that clear and consistent marketing processes are deployed for English aligned to agreed global marketing processes. Monitors and reports on agreed marketing KPIs for English in the cluster. Consultancy, analysis & problem-solving Applies professional marketing expertise to develop and enhance English marketing strategies, plans and approaches. Applies core technical and professional knowledge to identify and assess current state of English marketing, suggests opportunities for improvement and design and supports the development of new or improved practice to drive business growth and reduce duplication of activities and expenditure. Presents information clearly supported as needed to tailor the presentation of findings to meet the differing needs of stakeholders in the cluster. Supports others in understanding of the cluster context, opportunities and challenges for English marketing functions and teams. Makes appropriate linkages to issues in the country, English and region, to help ensure that the development of cluster English marketing strategies and plans is based on informed business insight and joined-up thinking. Proactively seeks internal customer and other feedback to monitor satisfaction with the provision of marketing services for English in the cluster and specialist advice and support, enabling improvements to be made where issues are identified. Works cohesively and collaboratively with other functions including Customer Services, Operations, Academics and Commercial teams, to resolve country led issues and help improve business performance. Business Development Supports the implementation of new English marketing approaches and/or techniques which enhance efficiency and wider business impact, ensuring alignment across the cluster and to the regional English marketing strategy. Drives a clear focus on audiences and market segmentation. Explains to customers and colleagues the need for compliance with agreed marketing policies and processes and produces reports at country level to demonstrate compliance as needed. Champions the deployment of the British Council brand architecture, monitors compliance, and manages interventions to address and resolve non-compliance. Subject/Sector expertise Provides proactive professional advice and support to colleagues to ensure local English specific requirements are compliant with marketing policy, process and governance. Ensure the development of high quality and effective English marketing plans and solutions using and sharing their marketing expertise Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise. Carries knowledge and experience of digital marketing (facebook, google and other modes of digital advertising, campaign (paid and organic) performance tracking, Google Analytics, are critical to the role. Focusses on tracking and understanding ongoing market trends, seasonality, competitor activity and existing customer insights. Provides clear research, information and insights into the country and competitor landscape, for internal stakeholders and designs local marketing strategy basis these inights. Role Specific Knowledge And Experience Relevant degree e.g., marketing, or equivalent level of experience Relevant external professional organisations e.g., CIM, Melcrum, GCN, CIPR, WOMMA etc. (or equivalent experience in relevant discipline) - desirable Experience in a marketing position at a national level within a medium to large organisation. Demonstrable experience of developing marketing strategies and plans Demonstrable experience in managing supplier relationships Stakeholder engagement and management Experience in a global organisation - desirable Experience in a relevant sector or industry e.g., education, English teaching - desirable Proactively builds and maintains excellent relationships with internal partners and stakeholders to ensure integrated, joined up and future-proofed approaches. Leadership and management Plans and prioritises own work activities to ensure effective delivery of marketing activities for the country over a quarterly to annual time horizon. Shares intelligence, experience and ideas to support Senior Marketing Manager in identifying/developing new ways in which marketing could positively impact upon the British Council’s operational efficiency and effectiveness. Showcases and presents marketing work, performance and plans to country teams with databacked insights, confidence and assertiveness. Minimum/essential Requirement Experience in a marketing position at a national level within a medium to large organisation. Demonstrable experience of developing marketing strategies and plans Demonstrable experience in managing supplier relationships Stakeholder engagement and management Desirable Requirement- Experience in a global organisation Experience in a relevant sector or industry e.g. education, English teaching Further Information Pay Band – Grade G / Pay band 6 Contract Type – Indefinite Contract – Local Location – New Delhi Requirements - Candidates must have the pre-existing right to live and work in location. Advert closing date: 23 June 2025- 23:59 Singapore Time (GMT +8) A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That’s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. We connect. We inspire. Role Purpose To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in delivering excellent Customer experience. This role will be responsible for supervising, planning, and managing functions concerned to operations. An important part of the role is to support the operations leadership team in delivering the effective and efficient services. Main Accountabilities We’re looking for a dynamic and driven Team Leader – Operations to play a key role in managing service delivery and driving operational excellence. In this role, you will act as a process expert, overseeing complex transactions, resolving queries, and managing escalations in coordination with senior leadership and key stakeholders. You will ensure smooth operations across various tools and technologies while maintaining ownership of process inboxes and customer enquiries. As part of your day-to-day responsibilities, you’ll work closely with your team to maintain schedule adherence, workforce and shift management, and overall team coordination. You’ll lead pre- and post-shift huddles, share process updates, and act as the first line of escalation on the floor. Your deep understanding of process flows and systems will be critical in creating SOPs, updating knowledge articles, and delivering consistent training via well-structured knowledge transfer processes. When needed, you'll also step in as a doer, directly handling tasks to support the team. You will be expected to uphold all information security and compliance policies, reporting any observed non-compliances and ensuring that your team adheres to all organisational policies, including those related to IT, code of conduct, and IELTS compliance. Your role also involves governance and reporting responsibilities, where you will create and share weekly, monthly, and quarterly reports using standard templates. These reports will highlight operational performance and trends to support effective business decisions In terms of people and stakeholder management, you will lead a team by setting performance expectations, monitoring service quality, and ensuring overall team efficiency. This includes managing schedules, monitoring attendance, and maintaining up-to-date contact rosters. You will regularly engage with your team through meetings and one-on-one sessions, fostering a supportive and performance-oriented environment. Your leadership will be key in helping team members grow through targeted training and development plans. As a leader, you will be expected to anticipate challenges, identify solutions through logical analysis, and lead continuous improvement initiatives. You should be highly motivated to align with the organisation’s goals and ready to take charge of mentoring team members in collaboration with support functions. If you are passionate about operational excellence, people leadership, and driving results through continuous improvement, we would love to hear from you. Qualification & Experience Graduate Minimum 3 – 5 years of work experience in Front /Back-office processes. And have managed a team of 10-15 team members for at least 1-2 years Green belt or should possess any quality improvement related certification Important Information Pay Band: 5/H No. of positions: 1 Country/Location: Department : Exams Contract Type : Fixed Term Contract Closing Date : Sunday, 8th June 2025 Interview Dates: 16th June onwards Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. Right to Work: Applications are welcomed from candidates in Noida, India with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 6 Country/Location: Noida, India Department: GSS English & Exams Contract Type: Fixed term contract Contract Duration: Until 31 March 2027 Closing Date: Tuesday, 03 June 2025- 23:59 Philippine Time (GMT +8) Number of Vacancies: 2 Role Description/Purpose Responsible for leading and managing the operations of large-scale back-office and front-office processes. This includes oversight of floor operations, people management, process optimization, and governance. Role Accountabilities We are seeking a dynamic and experienced Delivery Manager Operations to lead and manage the operations of our English & Exams division. This role is pivotal in ensuring the seamless execution of both back-office and front-office processes, with a strong focus on service delivery, stakeholder engagement, people management, quality assurance, and governance. As a Delivery Manager Operations, you will be expected to demonstrate strong leadership capabilities, acting as a role model and inspiring your team to achieve operational excellence. You will be a proactive learner, participating in strategic projects that contribute to the growth and efficiency of the organization. Your responsibilities will include independently managing daily shift operations, allocating tasks, and ensuring proper closure of systems and tools. You will oversee Team Leaders, monitor their performance, and guide them to enhance team efficiency. Expertise in staffing, forecasting, and scheduling is essential, as is the ability to meet and exceed key performance indicators. You will also be responsible for conducting regular team meetings, addressing discrepancies, and ensuring compliance with organizational policies and data security standards. In this role, you will engage with stakeholders to understand their priorities and maintain open communication regarding process updates, risks, and achievements. You will manage recruitment, training, and performance evaluations, while also implementing initiatives to reduce attrition and boost employee engagement. Quality management will be a core focus, requiring you to embed quality principles into daily operations, create and maintain process documentation, and drive continuous improvement. You will ensure all contractual obligations are met and that the process adheres to the highest standards of integrity and compliance. Governance and reporting duties will involve preparing monthly performance reports, identifying risks, and ensuring all process-related compliances are fulfilled. You will also play a key role in upholding information security by ensuring team awareness and adherence to ISO 27001 and ISO 22301 standards, and by reporting any non-compliance incidents. Qualifications & Experience Education: Graduate Excellent communication skills. At least 8 years of work experience in a contact centre or back-end operations environment with a focus on service delivery. A minimum of 4 years of people management experience. Experience managing a team of 20 to 30 individuals. Strong knowledge of managing both back-end and front-end operations teams. Analytical mindset with excellent attention to detail. Proficient in Microsoft Office applications. Ability to inspire and support team members. Strong planning and prioritization skills. Good decision-making abilities. Proactive approach with a focus on problem analysis and resolution. Further Information Benefits 21 days of Annual Leave per calendar year, subject to policy 14 days of Public Holidays per calendar year Group Mediclaim policy Group term life insurance policy Group accident insurance policy Gratuity, subject to prevailing country laws Free library membership Professional development - Ongoing learning and career growth opportunities to support your development. Right to Work: Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Interview Dates: Interviews are likely to take place between 16 June 2025 and 23 June 2025. Please note that interview schedules are subject to change. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. We connect. We inspire. Role Purpose Join us as a trainee and master the techniques of service delivery and customer service. You'll interact with test takers to address their queries and manage operational tasks using various tools and applications, ensuring exams are conducted efficiently and effectively. This role will help you develop the skills needed to become an Operations/Customer Services executive in the IELTS online process. Upon successful completion of the 12-month training period, you can apply for a Fixed-term Executive role in the process. Main Accountabilities We are looking for a dedicated individual to be the first point of contact for IELTS online exams, handling customer enquiries and transactions. You will guide potential candidates through the registration process, explain the features of IELTS online exams, and manage refunds, transfers, and cancellations. Providing customers with information and resolving their queries effectively is key. You will create accounts and cases on Salesforce, update necessary data sheets, and maintain British Council quality standards in each interaction. Handling and managing candidate and customer complaints by providing appropriate solutions and alternatives within time limits and following up to ensure resolution is essential. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Managing various operational processes, such as examiner planning, test day support, candidate reconciliation, and timely declaration of results, is crucial. You will read, understand, and comply with information security policies, raising incidents or blowing the whistle on any noncompliance with information security or IELTS-related policies. Ensuring compliance with organizational policies like the code of conduct and IT policy is mandatory. You should be able to manage tasks for multiple processes simultaneously, adapt quickly to different IT systems, and be proficient with Microsoft Office, especially Excel and Outlook. Good interpersonal and communication skills are necessary. Versatility is valued, as we appreciate the willingness to help beyond the job description. We seek a motivated self-starter eager to learn and develop as the role expands. If you are ready to take on this challenging and rewarding role, apply now! Qualification And Experience 0-1 years of work experience 1 year of experience in a voice process Graduation or equivalent (Minimum 50%) Important Information Pay Band : 3/I Country/Location : Noida, India Department : Exams Contract Type : Fixed term contract (1 year) Closing Date :8th June 2025, Sunday Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential Right to Work: Applications are welcomed from candidates in Noida, India with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable. We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Show more Show less

Role Purpose To support the assessment process by accurately reviewing and marking candidate responses across various modules of an English Language Proficiency Exam, ensuring consistency and adherence to established marking guidelines. Main Accountabilities As a Trainee Clerical Marker, you will be responsible for assessing various modules of a globally recognized English Language Proficiency Exam, working with both soft and hard copy formats. This is a critical back-office position that requires a high degree of accuracy, integrity, and compliance with established standards. Your day-to-day duties will involve carefully reviewing exam responses to ensure accurate marking, identifying and escalating any priority issues, and routing concerns to the appropriate channels when necessary. You’ll also be responsible for following up on enquiries, maintaining logs, and updating relevant data sheets—all while meeting hourly transaction targets and adhering to high-quality standards. This role demands a strong commitment to information security and compliance. You will be expected to read, understand, and follow all information security policies. Any non-compliance must be reported immediately, and the secure nature of the process means that access to mobile phones and personal belongings is restricted on the floor. Continuous monitoring ensures adherence to security and process guidelines. Our operations run in a 24x7 shift environment, and flexibility is essential. You may be required to work on different days of the week, including weekends, with a total of approximately 220 working days per year. Long sitting hours are a part of this role, and the ability to focus for extended periods is essential. You may also be cross-skilled into other lines of business depending on organizational needs, which may involve additional training and schedule adjustments. To be considered for this position, candidates must pass a comprehensive certification process and clear all background verification checks. A clean legal history is mandatory. This is a unique opportunity to contribute to a secure, high-impact process within an organization that values precision, compliance, and dedication. If you're looking for a structured and disciplined role where your attention to detail can make a global impact, we encourage you to apply and join our dedicated team. Qualification & Experience Education –should have completed a diploma/ degree/ professional course post senior Secondary 0-1 year of experience Proficient in English Communication Skills – both verbal and written Important Information Pay Band: 3/J No. of positions: 3 Country/Location: Noida, India Department : Exams Contract Type : Fixed Term Local Contract 1 Year-Can be extended Closing Date : 16th May 2025, Friday Right to Work: Applications are welcomed from candidates in Noida, India with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Talent Community - Team Lead Roles | Shared Services Centre, Noida Ready to take the lead? Let’s connect. At our Shared Services Centre in Noida, we’re looking to connect with professionals who are ready to step up and lead teams that support global operations. If you have 3–5 years of experience in operations or customer service with 2+ years managing teams of 10 or more, we’d love to stay in touch for future roles. By joining our Talent Community, you can: Be among the first to hear about team lead opportunities as they open Learn more about how we support people in their leadership journey through structured development and inclusive practices Discover how you can contribute to operational excellence while growing your career You don’t need to apply for a specific role today - just express your interest, and we’ll reach out when the right opportunity comes along. Please note: Future opportunities in this area may involve full-time, on-site roles in a 24/7 operational environment. This could include rotating shifts (including night shifts) and non-traditional weekly offs. Flexibility and adaptability to a shift-based schedule will be important for success in these roles. Apply now to join our Talent Community for Team Leads. Not the right fit for you? Feel free to refer a friend or someone early in their career who might be interested in joining our team. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Senior Financial Controller- Procure to Pay The Role: We are looking for a seasoned Financial Controller Procure to Pay to lead financial accounting operations at the British Council. This role ensures accurate and timely financial reporting in collaboration with a Managed Service Provider (MSP), while overseeing retained financial processes related to Procure to Pay, statutory and tax reporting, banking and compliance with corporate policies. The role also supports management information, cashflow reporting, and audit processes. The position manages a geographically dispersed team of financial controllers and handles escalations, supports sanctioned countries, and liaises with local authorities while driving continuous improvement and stakeholder engagement. Accountabilities: Leadership & Team Management Lead and inspire a geographically dispersed financial team, promoting British Council values, professionalism, and a culture of continuous learning and improvement. Financial Oversight Ensure accurate and timely financial reporting in collaboration with the Managed Service Provider (MSP), maintaining high standards of financial discipline and insight. Compliance & Controls Oversee statutory and tax reporting, audit processes, and financial compliance. Implement KPIs for controls and ensure adherence to corporate policies and accounting standards. Stakeholder Engagement Build strong relationships with internal stakeholders and the MSP, ensuring alignment with professional accounting standards and external reporting requirements. Technical Expertise Provide expert guidance on complex accounting issues, liaise with specialist finance functions, and ensure appropriate treatment of unusual transactions. Service & Process Improvement Drive transformation initiatives, centralize activities with the MSP, and implement updated financial procedures, systems, and reporting standards. Audit & Risk Management Manage internal and external audit processes, address escalations, and ensure timely resolution of financial accounting issues while embedding a culture of shared accountability. Requirements of the role: Strong Procure to Pay, Financial Reporting, Accounting, Closing and Compliance skills. Excellent IT skills and proficient in Excel & SAP Effective communication and influencing skills, able to relay complex financial information in an easy-to-understand way. Extensive experience of working as Controller in an MNC environment Highly organized and deadline-driven professional with strong relationship-building skills across all levels. Adaptable, self-motivated, and proactive in navigating dynamic, fast-paced environments with independence and initiative. Track record of managing key finance function and leading an efficient, innovative and result oriented team. Ability to review processes, identify gaps and make improvements Closing Date: Applications will close on Tuesday 10 Jun 2025 at 23:59 IST Important Information: Department: Financial Control Centre of Excellence Contract type: Indefinite Contract Pay band : 8 Location : Noida, India Requirements: Please note that candidates must have the pre-existing, legal right to work in India. Mobility / relocation / visa sponsoring support will not be provided. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. Show more Show less

Pay Band: 4/H Country/Location: India Department: Exams Contract Type: Fixed Term Contract – Contract End :31 March 2026 Role Purpose Providing support (remotely) to Examiners and Test Centers during live Video Call Speaking testing. They will be ensuring that system and processes are adhered, to enable an efficient, compliant, and high-quality marking operation and ensure that Test Takers’ speaking scores are delivered within the agreed time frame. Challenges And Accountabilities Service Delivery Schedule and allocate tests for Global Hub Examiners Share relevant results with Test Centers Act as point of escalation for Test Centre queries relating to Local Examiners Send Apportionment timetables to Global Hub Examiners Supporting Examiners during live tests across multiple time zones Approving center requests for Global Hub Examiner support Assists managers with implementations of new processes Scheduling training events, practice sessions and assessments for VCS Examiners This will include following a troubleshooting guide that will be provided to them to help fix and triage issues. Carry out “super user” tasks to help resolve test day issues Act as the interface between GIS/China support teams and examiners Act as the interface between examiners and Global Examiner hub team Delivering efficiency by meeting & exceeding listed KPI’s. Process transactions as per process guidelines. Other responsibilities as identified during the development of the role. Stakeholder Management Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional disciplines (VCS, Delivery) to facilitate the effective provision of high quality and customer-focused services and advice. Quality Management Achieving quality related KPIs of the process. Ensuring that Process Compliances are followed. Taking continual improvement initiatives in the process. Internal Customer Focus Responds knowledgeably and professionally to enquiries within VCS, to ensure internal customers receive high quality, prompt, and timely service and/or advice. Refers on to others only complex enquiries, or those outside own area of expertise Uses a range of enquiry, research, and analytical approaches to ensure they have an accurate understanding of the internal customer’s business needs and concerns before providing appropriate services, advice or problem-solving support. Minimum/essential Role specific knowledge and experience : Experience working in a busy operational environment delivering high levels of customer service. Ability to ensure compliance, risk and security standards are monitored and maintained. Desirable 1 to 3 years of work experience Excellent communication skills. Analytical with excellent attention to detail. Proficient in MS office applications Ability to inspire and support people Ability to plan well and prioritize work Good decision-making Proactive approach with focus on problem analysis & resolution Requirements Education: University degree or equivalent Language: English C1 (Aptis, IELTS 6.5 or equivalent) Local Language: Locally Recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Trainer Finance The Role Are You a Master of SOPs / Easy Step Guide or procedural documents and Delivery? Do you have experience in SOP creation, process documentation, process mapping, and user guide development? Are your written communication skills top-notch? Do you come from a corporate or finance training background? If yes, this role is perfect for you! We're looking for a talented professional with a strong content writing background, someone who understands what goes into crafting effective Standard Operating Procedures and can deliver impactful training. Accountabilities We are looking for an experienced professional to lead the production and maintenance of documentation. This role focuses on creating, testing, and ensuring the quality of branded learning materials. The ideal candidate will collaborate with subject matter experts to ensure learning interventions align with change programme priorities while continuously refining materials based on stakeholder feedback. Additionally, responsibilities include delivering training using virtual platforms such as teams, providing clear instruction, and guiding learners through pre- and post-course work to maximize effectiveness. The role also involves managing course logistics, responding to end-user queries via online forums, and maintaining learning resources on the Learning Management System. Beyond training, the successful candidate will oversee the evaluation of learning interventions by collecting and acting on feedback, ensuring materials remain relevant and impactful. Information security plays a critical part in this role, requiring adherence to ISO 27001 and IGA standards, access management, and compliance with regulatory requirements. This is an opportunity to contribute to meaningful learning experiences while maintaining high standards of security and operational efficiency. Requirements Of The Role Commerce/Finance Graduate or MBA Finance Competent user of MS office especially Teams, PowerPoint & Word Competent user and knowledge of Learning Management System Competent in adding or editing content on Share Point (or a willingness to become competent within 3 months) Excellent verbal and written communication skills Competent user of Microsoft Visio Closing Date: Applications will close at 23:59 on Sunday 8th June 2025 UK Time. You must have the legal right to work in India at the time of application. Important Information Department: Finance Contract type: 6 months Fixed Term Contract Pay band: 7 Location: Noida, Delhi (India) Requirements Please note that candidates must have the pre-existing, legal right to work in India Mobility / relocation / visa sponsoring support will not be provided. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Pay Band: 4 Country/Location: New Delhi, India Department: English Sales and Customer Management Contract Type: Fixed term contract (2 years) Closing Date: Thursday, 12 June 2025- 23:59 Philippine Time (GMT +8) Role Purpose To provide enquiry and registration services for full range of British Council offers in a manner that he/ she achieves income and conversion targets. To work closely with business teams and aim to resolve customer enquiries in first contact. The post will play a key role in providing an engaging and friendly customer experience at our physical centres and on social media platforms and Web chat. Operate within clear guidelines, defined procedures and quality standards and is subject to close supervision. The post holder collects and records information regarding enquiries as per the prescribed procedures and guidelines. The role is responsible for driving income and does so by converting enquiries into registrations, upselling and cross selling. Challenges And Accountabilities Customer Experience and Sales Welcome all customers and visitors in a friendly and professional manner, Answer, all first level enquiries received in person, by mail, email, telephone, social media and web as per global Customer management & sales standards. The quality of customer interaction is proactive, customer friendly and compliant to British Council brand guidelines and Customer Service standards. Provide accurate information, promotional & registration material on all services offered by the British Council. Guide customers on the registration process and make all reasonable efforts to provide resolution at first contact and meet or exceed income / conversion targets. Build rapport with the prospect in order to find out the objectives, needs and requirements of the customer, and take their interest forward. Promote self-access solutions to customers and facilitate their journey across channels. Contribute to customer service indicators like customer feedback and net promoter score customer effort assessment scores for the centre. All opportunities are recorded on CRM, databases and records, and information files are kept up to date in line with requirements outlined by Customer Services Manager. All feedback and customer comments are passed on to the Duty Manager, within one working day and recorded in writing. Using the appropriate systems, to register and obtain payments from all customers, while adhering to the procedures in place. Effectively resolve and record customer enquiry, reason for contact and contact details on CRM or appropriate system. Handle first level complaints promptly and escalate serious and sensitive complaints in a timely manner. Business delivery Acquire and maintain an excellent level of product knowledge at all times. As duty officer ensure that designated tasks for the relevant shifts are completed accurately. Specific projects and responsibilities given to each member of staff (eg: product leadership or information management) are carried out in line with objectives. Flexibility to rotate between workstations, ie Call centre, villa reception, meet and greet, and integrated customer service desk. Flexibility to work extra hours during registration period in order to achieve the service level agreements on access and quality. Make sure that information brochures/ leaflets are replenished and are always available and standard responses and online resources are updated. Supports all aspects of the operation on the ground and offsite as per business and operational requirements. Make reasonable adjustments to support team in business continuity situations. Recording income accurately and managing end of day reconciliation Responding to more complex enquiries such as refunds and transfer postponements class credits etc in line with process agreed with the business team Sales and Product Promotion Cross sell and upsell British Council services to deepen the customer engagement with the British Council using a ‘’soft sell’’ approach. Handling consultations and turning enquiries into sales thereby achieve defined conversion and income targets. Make outbound calls to support customers dropping out at different stages of the customer journey. Support re-registration drives and focus on maximising income by selling longer packages. Be accountable for agreed individual income and conversion targets on a monthly basis. Make outbound calls to support customers dropping out at different stages of the customer journey and track conversions. Capture all opportunities on CRM and send proactive communication to candidates to nurture leads as per process agreed with business. Closely monitor and track conversion rates and achieve daily and monthly targets defined at centre level. Strive to improve conversion rate by keeping abreast of all changes to offering, observing classes, sharing insight with business teams regarding reasons for drop off and handling objections effectively Proactively follow up customers who do not register after enquiry / consultation and gather information which can be used for future marketing purposes and/or service improvements. Risk & Compliance Maintain and record data in a risk averse manner, capture customer consent on the required system Accurately and promptly mange day end reconciliation - Responsible for balancing physical cash, card payments, cheques & direct bank transfers with the final day end reports. Follow policies and procedures outlined by the Customer Service Manager. Familiarise on the Customer Service financial guide and ensure this is followed at all times. Assist duty manager to reconcile income and assist in the banking process when needed. Role Specific Knowledge And Experience Comprehensive, proven experience as a customer service and sales executive Thorough understanding of marketing and negotiating techniques Fast learner and passion for customer service and sales Self-motivated with a results-driven approach Requirements Education: Undergraduates and Graduates are eligible Fluent in English Customer Service teams work on rota basis which may entail weekend and evening shift work. Condition of Employment: Locally Recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That’s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted. Show more Show less

As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries. We connect. We inspire. Senior Financial Controller- Procure to Pay The Role We are looking for a seasoned Financial Controller Procure to Pay to lead financial accounting operations at the British Council. This role ensures accurate and timely financial reporting in collaboration with a Managed Service Provider (MSP), while overseeing retained financial processes related to Procure to Pay, statutory and tax reporting, banking and compliance with corporate policies. The role also supports management information, cashflow reporting, and audit processes. The position manages a geographically dispersed team of financial controllers and handles escalations, supports sanctioned countries, and liaises with local authorities while driving continuous improvement and stakeholder engagement. Accountabilities Leadership & Team Management Lead and inspire a geographically dispersed financial team, promoting British Council values, professionalism, and a culture of continuous learning and improvement. Financial Oversight Ensure accurate and timely financial reporting in collaboration with the Managed Service Provider (MSP), maintaining high standards of financial discipline and insight. Compliance & Controls Oversee statutory and tax reporting, audit processes, and financial compliance. Implement KPIs for controls and ensure adherence to corporate policies and accounting standards. Stakeholder Engagement Build strong relationships with internal stakeholders and the MSP, ensuring alignment with professional accounting standards and external reporting requirements. Technical Expertise Provide expert guidance on complex accounting issues, liaise with specialist finance functions, and ensure appropriate treatment of unusual transactions. Service & Process Improvement Drive transformation initiatives, centralize activities with the MSP, and implement updated financial procedures, systems, and reporting standards. Audit & Risk Management Manage internal and external audit processes, address escalations, and ensure timely resolution of financial accounting issues while embedding a culture of shared accountability. Requirements Of The Role Strong Procure to Pay, Financial Reporting, Accounting, Closing and Compliance skills. Excellent IT skills and proficient in Excel & SAP Effective communication and influencing skills, able to relay complex financial information in an easy-to-understand way. Extensive experience of working as Controller in an MNC environment Highly organized and deadline-driven professional with strong relationship-building skills across all levels. Adaptable, self-motivated, and proactive in navigating dynamic, fast-paced environments with independence and initiative. Track record of managing key finance function and leading an efficient, innovative and result oriented team. Ability to review processes, identify gaps and make improvements Closing Date: Applications will close on Tuesday 10 Jun 2025 at 23:59 IST Important Information Department: Financial Control Centre of Excellence Contract type: Indefinite Contract Pay band : 8 Location : Noida, India Requirements Please note that candidates must have the pre-existing, legal right to work in India. Mobility / relocation / visa sponsoring support will not be provided. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Pay Band: 4 / H Country/Location: Noida, India Department: GSS English & Exams (English Operations) Contract Type: Fixed Term Contract, until 31st March 2026 Closing Date: Wednesday, 18th June 2025- 23:59 Malaysia Time (GMT +8) Role Purpose The Sales and Customer Experience Executive supports the British Council’s fully online Adults English course, English Online, by delivering high-quality customer service and contributing to commercial success. The role focuses on providing prompt and effective support to both new and existing customers, primarily through email and webchat, while following standard operating procedures and meeting service level agreements. It also serves as a key contact point for potential customers, aiding sales and marketing efforts to drive registrations. Additionally, the role involves resolving service requests, coordinating with support teams as needed, and using systems like Salesforce CRM to capture customer insights that help enhance the overall customer experience. Role Accountabilities The role involves managing customer service cases from active learners through to resolution, primarily via email and live chat, while adhering to standard operating procedures and service level agreements to maintain high service standards. It includes handling payment support requests such as cancellations and refunds, responding promptly to new sales enquiries to encourage registrations, and supporting marketing and re-marketing campaigns. The role also requires accurate recording of customer interactions in the CRM to provide insights for improving the customer experience. Additionally, the position involves collaborating with payment support, technical teams, and occasionally acting as a liaison for Teaching Centre Sales and Customer Service teams to ensure smooth resolution of service and sales enquiries. Role Specific Skills, Knowledge And Experience The ideal candidate should have excellent written and verbal communication skills, strong attention to detail, and at least two years of customer service experience, preferably in an international context. They must be able to manage and prioritize multiple tasks effectively and be familiar with CRM platforms, reporting tools, and Microsoft Office applications. Desirable qualifications include experience in B2C sales or marketing, knowledge of the education sector—especially English Language Teaching (ELT), understanding of GDPR and data governance, experience working across multiple countries, and providing customer support in an online environment. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Qualification: Graduation is required, or a diploma, degree, or similar qualification, or at least two years of related work experience. A professional qualification in areas like Customer Service or Business Management is a plus. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Job Title : Support Hub Service Agent – ENGLISH Services Purpose Of Job To support the delivery of the British Council's online products through effective and efficient IT and online learning support and excellent customer service. Role context The British Council has a range of products and services that are supported online via a central support hub. The support hub works as a unit to provide online and technical support to a variety of projects and services, with day to day tasks distributed evenly amongst team members. This post holder will work in within service level agreements to meet the deliverables of various projects and services at local, regional and global levels. Currently such projects include large-scale projects (>100K customers) such as Pro-ELT, LEP, LES, VRS Exhibitions, and other, smaller-scale British Council initiatives. Support is provided from a central online platform using a ticketing system. While the work is shared across the team, each team member will be accountable for certain project deliverables, and be expected to contribute to the development of the support hub as a whole. Main opportunities/challenges for this role Data entry and maintenance Standards Preparation for enrolment of course participants, moderators and observers onto online courses (delivered via British Council's Learning Management Systems) Data entry-enrolment details; groups; progress reports extraction; creation of new courses on database, updating project data and managing data integrity (MS Excel 2010 or later) Customer service support for internal and external stakeholders Standards Handle customer and CS queries via Salesforce, teams and MS Outlook within agreed Service Levels. Prioritise and handle queries in English (and local languages) Provide troubleshooting and technical support for users in the British Council’s LMS (Thinking Cap, D2L, ecom Scotland and eNET ) and network & browser support within the agreed Service Levels. Basic troubleshooting following the agreed procedure. Maintain user lists, profiles, and permissions within the LMS. Maintain up-to-date users and group lists; profiles and permission in online learning systems (LMS) Provide support and guidelines to Local Coordinators & CS (in countries where online learning projects are running) The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 Achieve at least 90% customer satisfaction targets. Communicating promptly and professionally with Online Customer Support Manager and Online Learning support service team members, LMS team, Country CS, Local Coordinators and other stakeholders in the wider British Council network and build strong rapport with them. Signing up for bite-size projects to improve processes and customer satisfaction. Producing system reports and sharing insights with relevant stakeholders as and when required. Meet corporate standards (eg. Code of Practice, Corporate IT Standards and Procedures) IT security standards and IT Unit SLA3 Operations Support Standards Collaborate with project leaders/managers to ensure smooth daily operations and readiness to meet service demands. Lead quality improvement projects, such as initiatives to improve custom replies, creating templates and FAQ and liaison with project leads to suggest improvement for increasing Customer Satisfaction (CSAT), Maintaining the team standard for turnaround time (TAT) strictly and ensure every possible first contact resolution (FCR) Need to do constant shift as per operational requirements. Review, develop, and implement Standard Operating Procedures (SOPs) and process guides for operational workflows and projects for smoother operation. Reviewing the widget questions, suggest improvement and action for implementation Support colleagues in the Global Online Customer Support Hub team with administrative tasks related to online projects and products. Ensure escalated cases are updated in a timely and followed-up strictly to resolve the issue. Ensure a proper customer communication at all stages Lead the country ambassador project for the assigned region/countries and ensure a proper execution of the team plan and the target. Maintenance of IT systems Standards Perform regular checking of all online systems & sites and report/escalate any issue immediately to the resolver group/service provider. Ensure a proper communication is done at all stages of the development. Update dead links on course sites Good records of maintenance work completed Clear communication with stakeholders of time-lines for site/LMS maintenance To support colleagues in the global online learning team in day to day administrative work related to online projects and products Standards To ensure work is done in a timely fashion and in an effective manner To ensure that all work is carried out to the satisfaction of the Online Customer Support Manager Expected to work during weekends, holidays and non-standard hours and country specific business hours as it is demanded by the project and/or required for the operation Must be flexible and willing to adjust working schedule to accommodate business demands Qualifications Good written English Any graduate, preferably with a Diploma or equivalent qualification in IT, Communication Role Specific Knowledge And Experience Customer Service background with excellent track record Basic admin skills (managing records, Excel/Spread sheet) Hands-on experience in any Customer Relationship Management (CRM) and/or any support ticketing system and teaching centre registration system like TCMS, SMS etc.Good reporting skills Further Information Pay Band – 4 Contract Type – FTC Department/Country- GSS English & Exams (English Operations)/India Work Location - Noida Closing Date (Time) – 7 Jun 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That’s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title : EoR Officer Purpose Of Job To provide support to the Enquiries on Results Support Manager in the delivery of the Enquiry on Results (EoR) service, providing excellent levels of customer service to test centres globally. The post holder will be responsible for logging EoR applications globally in line with agreed service turnaround and provide administrative and process specific support to EoR team. The role is to work from the office and the post holder should be flexible with 24*7 shift environment. Role context The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the international distributor of choice for UK professional and school qualifications. Main opportunities/challenges for this role Service delivery Ensures the results are released within 24 hours from receipt of Senior Examiner Manager while monitoring the accuracy of the released results. Manages the various applications related EOR team inboxes, dealing with enquiries. Improves EOR service quality by assisting in evaluating and updating current EOR procedures. Receives instructions and requests from EoR managers and Examiners, and plans and organizes given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively Provides timely feedback on EoR marking issues and events to more senior managers, enabling the adaptation of work plans where necessary and supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the team. Provides proactive and timely support to the EoR Support Manager and team members if and when required. Provides administrative support in the recruitment, training, standardization and monitoring of EoR markers. Customer service Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated queries from Senior Examiners and Centres. Coordinating input from other colleagues/departments/managers as required, to do so. Ensures the Senior Examiner/Centre is kept informed throughout the process. Relationship & stakeholder management Develops good working relationships with appropriate colleagues throughout the BC to facilitate effective and efficient EoR results turnaround. As required, supports senior colleagues in hosting/attending EoR events and wider IELTS events as deemed appropriate by team manager, ensuring these run efficiently and effectively and that a positive, professional image of the BC is projected. Risk & compliance Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times. Analysis & reporting Using standard procedures and templates, to produce weekly, monthly, and quarterly reports for the EoR Managers on EoR services. These reports analyze operational activity levels and performance data, to support managers in making timely and effective business decisions that respond to operational needs. Commercial & resource management Operates and runs regular reports on a range of standards, corporate financial processes, and procedures to enable effective budget and resource management for the EoR– e.g. purchase order system, FABS, SAP, procurement processes. Actively seeks to maximize value for money when booking meetings and training venues for Senior Examiner meetings and training sessions. Leadership & management Plans and prioritizes own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon. Likely to manage the day-to-day performance of a more junior team (temporary staff), dealing with sickness, discipline, motivation etc., to ensure high quality service delivery is maintained at all times. Tasks and coordinates offshore centre to complete activities in accordance with agreed marking deadlines. Qualifications Graduation in any field is a must. Role Specific Knowledge And Experience Minimum 1-2 years of exp. in backend operations/IELTS Demonstrable experience of excellent verbal and written communication skills for a wide variety of audiences Demonstrable experience of delivering training using a range of methods Demonstrable experience of working to tight, and immovable deadline Demonstrable experience of working as part of a dispersed team to successfully Further Information Pay Band – 4 Contract Type – FTC Department/Country- GSS English & Exams (IELTS Operations)/India Closing Date (Time) – 12 June 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. We connect. We inspire . Role Purpose Are you eager to learn and deliver exceptional customer service and operational activities for IELTS Online exams? Join us as a trainee and master the techniques of service delivery and customer service. You'll interact with test takers to address their queries and manage operational tasks using various tools and applications, ensuring exams are conducted efficiently and effectively. This role will help you develop the skills needed to become an Operations/Customer Services executive in the IELTS online process. Upon successful completion of the 12-month training period, you can apply for a Fixed-term Executive role in the process. Main Accountabilities We are looking for a dedicated individual to be the first point of contact for IELTS online exams, handling customer enquiries and transactions. You will guide potential candidates through the registration process, explain the features of IELTS online exams, and manage refunds, transfers, and cancellations. Providing customers with information and resolving their queries effectively is key. You will create accounts and cases on Salesforce, update necessary data sheets, and maintain British Council quality standards in each interaction. Handling and managing candidate and customer complaints by providing appropriate solutions and alternatives within time limits and following up to ensure resolution is essential. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Managing various operational processes, such as examiner planning, test day support, candidate reconciliation, and timely declaration of results, is crucial. You will read, understand, and comply with information security policies, raising incidents or blowing the whistle on any noncompliance with information security or IELTS-related policies. Ensuring compliance with organizational policies like the code of conduct and IT policy is mandatory. You should be able to manage tasks for multiple processes simultaneously, adapt quickly to different IT systems, and be proficient with Microsoft Office, especially Excel and Outlook. Good interpersonal and communication skills are necessary. Versatility is valued, as we appreciate the willingness to help beyond the job description. We seek a motivated self-starter eager to learn and develop as the role expands. Qualification And Experience 0-1 years of work experience. 1 year of experience in a voice process Graduation or equivalent (Minimum 50%) Important Information Pay Band : 3/I Country/Location : Noida, India Department : Exams Contract Type : Fixed term contract (1 year) Closing Date : 16th June 2025 Condition Of Employment This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. Locally Recruited Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. We connect. We inspire . Role Purpose To learn and deliver optimum customer service and operational activities for IELTS Online exams using various tools and applications. As a trainee the person is responsible to learn the techniques of service delivery / customer Services and apply the learning by delivering transactions. The transactions include interaction with test takers/candidates to address their queries along with managing operational tasks using applications / information to ensure all exams are conducted on time with efficiency and effectiveness. This role is expected to develop capabilities to act as the Operations/ Customer Services executive in IELTS online process. On Successful completion of the 12 months training period, the management trainee can apply for Fixed term Executive role in the process. Main Accountabilities This role involves being the first point of contact for customer-related inquiries and transactions for IELTS online exams. You will guide potential candidates through the registration process, explain the features of the IELTS online exam, and handle refunds, transfers, and cancellations. Your goal will be to provide customers with information and resolve their queries effectively. You will be responsible for creating accounts and cases on Salesforce, updating necessary data sheets, and maintaining the British Council's quality standards in every customer interaction. Managing candidate and customer complaints by providing appropriate solutions within the time limits and following up to ensure resolution is also part of your role. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities, as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Effective management of various operational processes, such as examiner planning, test day support, candidate reconciliation on test day, and timely declaration of results, is crucial. You must read, understand, and comply with information security policies, and raise incidents or report noncompliance when observed. Adherence to organizational policies, such as the code of conduct and IT policy, is essential. You should be able to manage tasks for multiple processes simultaneously and adapt quickly to different IT systems. Proficiency in Microsoft Office, especially Excel and Outlook, is required. Good interpersonal and communication skills are necessary, along with versatility and a willingness to help others, even if it falls outside your job description. We seek a motivated, self-starting individual eager to learn and develop as the role expands. Operations and Customer Services operate in multiple shifts and 24/7 operations, with any two days off in a calendar week, which may not necessarily be on weekends. Placement for this role is based on a comprehensive certification process and clearance of background checks. The role demands cross-working between various customer services and operational processes for effective delivery. Qualification And Experience 0-1 years of work experience. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)- communication skills will also be judged in the voice and accent assessment round. Typing Speed minimum 35 WPM. Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)- Excel workbook to be shared separately. Important Information Pay Band: 3/J Country/Location: Noida, Uttar Pradesh Department : Exams Contract Type : Fixed term contract (1 year) Closing Date : 15 June 2025, Sunday Condition Of Employment This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential Locally Recruited Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. We connect. We inspire . Role Purpose To deliver a positive experience for all potential and existing British Council customers with an aim to maximise our business. The aim is to provide first time resolution to all customer enquiries over the Phone, e mail and chat. Main Accountabilities In this role, you will actively promote, recommend, and provide guidance on British Council products, programmes, and services, tailoring recommendations to individual customer needs while identifying suitable opportunities to cross-sell. You will be responsible for handling and resolving customer queries through email, ensuring prompt, accurate, and professional responses in line with service level agreements. The role requires maintaining complete and accurate call logs in the CRM system, updating data sheets, and coding customer interactions according to business requirements. Key operational responsibilities include processing payments, updating customer accounts, managing student registrations, providing customer support, and handling re-registrations—all in alignment with corporate policies and service quality standards. Working collaboratively with your team, you will share feedback, suggest improvements, and contribute to an enhanced customer experience. You will also research information using internal systems, appropriately route emails, follow up on enquiries, and uphold the British Council’s high standards of service in every interaction. The role involves supporting information security practices, including ensuring team compliance with policies, managing user access requests, deactivating accounts as required, monitoring access levels, maintaining accurate records in accordance with the Freedom of Information Act, and resolving incidents within service timelines. You will also help raise security awareness among your team. To be successful in this role, you should have strong administrative skills, particularly in Excel and spreadsheets, and be proficient in both English and Hindi. A solid understanding of customer service principles across voice, email, and chat channels is essential, along with good computer skills, MS Office proficiency, strong typing ability, and a sound understanding of contact centre processes, reporting, and MIS. This position is based in the office and requires flexibility to work in shifts. You may occasionally be required to travel or work extended hours during training drives. Employees are expected to be available for cross-skilling into other lines of business as needed, which may involve upskilling and working across different areas according to operational standards and schedules. The role operates within defined service level agreements, and you will be expected to meet deliverables across various tasks and activities. If you are a motivated, detail-oriented professional who thrives in a fast-paced, customer-centric environment, we encourage you to apply and contribute to the British Council’s mission of connecting people with learning and opportunity worldwide. Qualification And Experience 6 months experience in a call centre environment At least 6 months of experience in a Voice bases/Blended process which includes Inbound / Outbound / Email / Chat/ Backend processing. Graduation Important Information Pay Band: 3/J No. of positions: 2 Country/Location: Noida, India Contract Type : Fixed Term Contract Closing Date : Sunday, 22 June 2025 Right to Work: Applications are welcomed from candidates in Noida, India with a natural right to work. Please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 4 / H Country/Location: Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: Fixed Term Contract, until 31st March 2026 Closing Date: Tuesday, 24th June 2025- 23:59 Malaysia Time (GMT +8) Role Purpose Collaborate closely with the Global Marking Support team to support Examiner Hubs in achieving consistent and effective operations. Ensure that all processes within the Hubs are executed to a high standard, fully compliant with internal policies and external regulations, and able to withstand audit or external review. Role Accountabilities The role is responsible for delivering efficient and high-quality operational support across the Global Marking Function by implementing standardized procedures, managing logistics, and ensuring timely completion of key milestones. It involves proactive communication and coordination with team leaders, examiners, and test centers, while maintaining high standards of customer service and timely resolution of queries. The post holder builds strong working relationships with internal and external stakeholders, adheres to regulatory and internal compliance requirements, and provides accurate reporting and data analysis to support decision-making. Additionally, the role supports resource planning, examiner utilization tracking, and may contribute to the day-to-day performance management and training of examiners to ensure consistent and effective service delivery. Role Specific Skills, Knowledge And Experience The ideal candidate will have at least two years of experience in a customer service or backend operations role, with a proven ability to meet tight, non-negotiable deadlines while maintaining excellent organizational skills. They should be comfortable handling phone communications, capable of keeping clear and accurate records especially in interactions with Examiners and willing to work in a 24/7 operational environment. Experience working as part of a dispersed team and the ability to adapt positively to change are also highly desirable. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Education: A bachelor's degree in any discipline is required. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.There is no hybrid work arrangement for this position and it requires working onsite five days a week. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org Show more Show less