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Quality Assurance Analyst

Quality Assurance Analyst

2 - 10 years

|

4 - 12 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

quality control quality audit software testing team management team handling customer service manual testing training quality monitoring assurance quality analysis qc quality management team leading quality assurance coaching call monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations LOBs Audit on a daily/weekly basis
Feedback to agents
Highlight process gaps and share corrective inputs/results
Contribute to process improvements
Publish the reports on a timely basis and as per the agreed TAT. Take briefings and sessions regularly based on audit findings.
Working on the bottom performer operators.
Take at least 1 initiative in a quarter.

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