Previous experience in a customer support role / Dialer experience Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task

Calling to the customers to remind their due date of installment. Reminder calls to delinquent customers who failed to make the EMI payment. Explain the consequences to customer of not paying on time. Provide the options of payment channels for making the payment. Fix appointment for the field collections team if customer asks for collecting payment from home. Follow up with the customers till the payment is received. Ensure that all details of the calls & update on collections is updated on the system as per the process.

SummaryThe position is open for Asst. Manager / Cluster Manager for Mumbai & Pune (Maharashtra) , the candidate must have min 5-10 years of collection/ recovery experience of banking , fintech or NBFC.The person would be responsible for end-to-end collection of the assigned portfolio of cash loan and consumer durable products, managed portfolio (one or multiple dues stages) performance through a team of team leaders and vendors, along with managing relationship with all key stake holders for the region, need to ensure timely achievement of the assigned targets in a very fast paced environment by formulating and executing collection strategy.Role & responsibilities1. Location management & Must be Target oriented & set high benchmarks.2. To Manage In-house Team Leaders, followed by vendor management at location level.3. Control portfolio in terms of Physical collections & CRR indicators in External domain.4. Reports Management which will support in tracking field team performance.5. Departmental liaising to improve team performance.6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services7. To manage Audit and Quality parameters at vendor management level8. Must be good in planning, Operational challenges & problem solving.9. Analyze team performance and provide corrective action for improvement.10. Ensure proper quality controls on the set process11. Customer escalation and complaints management in coordination with other departments.12. Training and development for team MotivationQualifications; Any Graduation / Post graduation.Graduate, with minimum 5-10 years of collections experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targetsOpen to travel for official purpose.

HOME CREDIT INDIA FINANCE PRIVATE LIMITED is looking for Calling Agent to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities : 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines.

Role & responsibilities1. Manage & motivate team of 200 operators & 10 TLs..2.Manage the Collection process for assigned campaign(s)/Portfolio(s)3.Ensure operator are delivering individual campaign target, SLA & KPI4.Maximize Productivity by increasing performanceCoaching and Feedback, Bottom Quotile Management, Individual Target settings, Weekly and monthly review, Analyzing relevant reports, making reports and reporting to management on areas of improvement.5.Conducting team meetings, pre/post/mid shifts.6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred.7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.8.Attrition , Shrinkage, roster management.9.Managing PIP (Performance improvement Plan) of the team members.Preferred candidate profileGraduate, with minimum 4-10 years of collections experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targets

1. A recent college graduate 2. A minimum of 1-2 years experience in Back Office or calling roles 3. Proficient in MS Office, particularly Excel, Word, and PowerPoint 4. Excellent written and verbal communication skills 5. A logical approach to problem-solving 6. Strong communication and listening skills

HOME CREDIT INDIA FINANCE PRIVATE LIMITED is looking for Senior District Sales Manager to join our dynamic team and embark on a rewarding career journey. Team Leadership : Manage and lead a team of sales representatives or associates within the district, providing guidance, coaching, and performance management. Sales Strategy : Develop and implement sales strategies and plans for the district, aligning them with overall company goals and targets. Sales Target Achievement : Ensure that the district achieves its sales targets, revenue goals, and other key performance indicators (KPIs). Territory Management : Manage and optimize the territory, including market analysis, customer segmentation, and competitor analysis. Sales Training : Provide training and development opportunities to sales team members to enhance their skills and product knowledge. Customer Relationship Management : Build and maintain relationships with key customers, partners, and stakeholders in the district. Sales Process Optimization : Continuously assess and improve sales processes, sales cycle efficiency, and pipeline management. Market Expansion : Identify opportunities for market expansion and growth within the district. Performance Metrics : Define and track sales performance metrics, KPIs, and key sales indicators for the district. Budget Management : Develop and manage the sales budget for the district, including expense control and resource allocation. Sales Reporting : Prepare and present regular sales reports and performance updates to senior management.

Summary: Primary objective is to supervise and manage Tele collections vendors to deliver continuous results, drive improvement through initiatives, identify gaps and fix them. Job Responsibilities: Manage, monitor motivate vendors. Manage the Collection process for assigned vendors Ensure operator are delivering individual calls target, SLA KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, kept% Reviewing, Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, analyzing relevant reports, making reports and reporting to management on areas of improvement. To support in recruiting, developing and supporting a team delivering front line to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Reviewing Attrition, Shrinkage, Roster. Delivering given targets for resolution for the buckets aligned. Basic understanding of dialer metrics/strategies. Desired Profile: 3+ years exp overall experience in tele - collections. Must have exposure to call center environment. Has knowledge about vendor management. Has knowledge about Shrinkage, Attrition, Quality, Feedback and coaching, KEPT%, KEPT/FTE Who should join: Candidates who are result oriented Who have relevant experience.

Summary: Primary objective is to supervise and manage cash pick up vendors to deliver continuous results, drive improvement through initiatives, identify gaps and fix them. Job Responsibilities: Manage motivate team/vendors. Manage cash pick process for assigned vendors. Ensure FOS are delivering individual targets, SLA KPI - visits, resolution FPC. Maximize Productivity by increasing visits, repeated visits, FPC Reso. Reviewing, doing parallel visits, Coaching and Feedback, Bottom Quartile Management, Target settings, monthly one on ones, analyzing relevant reports, making reports and reporting to management on areas of improvement. To support in recruiting (final rounds), developing and supporting a team delivering front line to ensure targets are met regularly. Reviewing Attrition, Shrinkage, Roster management. Basic understanding of field strategies. Desired Profile: 3+ years exp overall experience in field collections - pick up unit. Must have exposure to geographical areas on field. Has knowledge about vendor management. Has knowledge about Shrinkage, Attrition, Quality, Feedback and coaching, resolutions, roll backs. Who should join: Candidates who are result oriented Who have relevant experience.

HOME CREDIT INDIA FINANCE PRIVATE LIMITED is looking for Senior District Manager to join our dynamic team and embark on a rewarding career journey. The Senior District Manager is a key leadership role responsible for overseeing the operations, sales, and performance of multiple districts within a designated region. They will provide strategic direction, guidance, and support to District Managers and their respective teams to achieve company objectives. The Senior District Manager will also collaborate with cross-functional teams to ensure alignment with organizational goals and drive continuous improvement initiatives. Key Responsibilities : Leadership and Team Management : Provide leadership, coaching, and development to District Managers and their teams to drive high performance and achieve sales targets. Foster a culture of accountability, collaboration, and continuous improvement within the district teams. Operational Excellence : Oversee the operational activities of multiple districts, ensuring compliance with company policies, procedures, and standards. Monitor key performance indicators (KPIs) and metrics to identify areas for improvement and implement strategies to enhance operational efficiency. Sales and Revenue Generation : Develop and execute strategic sales plans to drive revenue growth and market expansion within the assigned region. Analyze sales data and market trends to identify opportunities and recommend appropriate actions to maximize sales performance. Customer Relationship Management : Build and maintain strong relationships with key customers, partners, and stakeholders to understand their needs and ensure customer satisfaction. Address customer concerns and escalations in a timely and effective manner to uphold the company's reputation and goodwill. Budget Management : Develop and manage budgets for the districts, ensuring effective resource allocation and cost control measures are in place. Monitor financial performance against budgetary targets and take corrective actions as necessary to achieve financial objectives. Cross-Functional Collaboration : Collaborate with cross-functional teams, including Marketing, Human Resources, and Finance, to align district strategies with overall business goals and objectives. Participate in regional and national meetings to share best practices, provide updates, and contribute to strategic discussions

HOME CREDIT INDIA FINANCE PRIVATE LIMITED is looking for District Sales Manager to join our dynamic team and embark on a rewarding career journey. Team Leadership : Manage and lead a team of sales representatives or associates within the district, providing guidance, coaching, and performance management. Sales Strategy : Develop and implement sales strategies and plans for the district, aligning them with overall company goals and targets. Sales Target Achievement : Ensure that the district achieves its sales targets, revenue goals, and other key performance indicators (KPIs). Territory Management : Manage and optimize the territory, including market analysis, customer segmentation, and competitor analysis. Sales Training : Provide training and development opportunities to sales team members to enhance their skills and product knowledge. Customer Relationship Management : Build and maintain relationships with key customers, partners, and stakeholders in the district. Sales Process Optimization : Continuously assess and improve sales processes, sales cycle efficiency, and pipeline management. Market Expansion : Identify opportunities for market expansion and growth within the district. Performance Metrics : Define and track sales performance metrics, KPIs, and key sales indicators for the district. Budget Management : Develop and manage the sales budget for the district, including expense control and resource allocation. Sales Reporting : Prepare and present regular sales reports and performance updates to senior management.

Deliver SLA KPI as required. Manage motivate a quality team of 15 outbound operator. Manage the Collection process (0 - 4 Buckets) Ensure operator are delivering individual outbound calls target, SLA KPI Maximize Productivity Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement. Conducting team meetings, pre/post/mid shifts, BPS. Create future prospects for company. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. Deliver the required volume of effective coaching. Attrition, Shrinkage, roster management.

HOME CREDIT INDIA FINANCE PRIVATE LIMITED is looking for Tele Sales Executive to join our dynamic team and embark on a rewarding career journey. Contacting potential customers through cold calls, emails, and other means to introduce the company's products and services. Building and maintaining relationships with customers by providing excellent customer service and support. Identifying customer needs and presenting solutions that meet their requirements. Negotiating and closing sales deals, while ensuring customer satisfaction. Maintaining accurate records of customer interactions and sales. Achieving sales targets and contributing to the growth of the company. Collaborating with other teams, such as marketing and product development, to improve customer experience and drive sales. Providing feedback to management on customer needs, preferences, and trends to inform product development and marketing strategies. Excellent communication and interpersonal skills, as well as a strong sales drive. Strong time-management skills.

HOME CREDIT INDIA FINANCE PRIVATE LIMITED is looking for Tele Sales Executive to join our dynamic team and embark on a rewarding career journey. Contacting potential customers through cold calls, emails, and other means to introduce the company's products and services. Building and maintaining relationships with customers by providing excellent customer service and support. Identifying customer needs and presenting solutions that meet their requirements. Negotiating and closing sales deals, while ensuring customer satisfaction. Maintaining accurate records of customer interactions and sales. Achieving sales targets and contributing to the growth of the company. Collaborating with other teams, such as marketing and product development, to improve customer experience and drive sales. Providing feedback to management on customer needs, preferences, and trends to inform product development and marketing strategies. Excellent communication and interpersonal skills, as well as a strong sales drive. Strong time-management skills.

HOME CREDIT INDIA FINANCE PRIVATE LIMITED is looking for Specialist to join our dynamic team and embark on a rewarding career journey. Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

Summary: Primary objective is to supervise and manage Tele collections vendors to deliver continuous results, drive improvement through initiatives, identify gaps and fix them. Job Responsibilities: Manage, monitor motivate vendors. Manage the Collection process for assigned vendors Ensure operator are delivering individual calls target, SLA KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, kept% Reviewing, Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, analyzing relevant reports, making reports and reporting to management on areas of improvement. To support in recruiting, developing and supporting a team delivering front line to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Reviewing Attrition, Shrinkage, Roster. Delivering given targets for resolution for the buckets aligned. Basic understanding of dialer metrics/strategies. Desired Profile: 3+ years exp overall experience in tele - collections. Must have exposure to call center environment. Has knowledge about vendor management. Has knowledge about Shrinkage, Attrition, Quality, Feedback and coaching, KEPT%, KEPT/FTE Who should join: Candidates who are result oriented Who have relevant experience.

ObjectiveThe incumbent will analyze HR related data and reports to advise changes in existing practices for better capturing and managing the business performance.Key Responsibilities Working with the HR team to interpret data and provide various trend analysisResponsible for development, support, maintenance, and implementation of small & medium projects and change activitiesAnalyzing and evaluating data, reports, feeding back the findings to relevant managers and advising on changes and improvementsDesigning, developing, deploying, and maintaining Power BI report solutions.Assisting the HR team in the progression and moderation of operating policies, guidelines, and systems to encourage best practice within the companyTranslating stakeholders' requirements into reporting deliverables.Delivering ad hoc reportsReviewing reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.Preparing HR Dashboard on Power BI and achieve KPI of Data driven HRNice to Have Areas Graduate/Post Graduate in Business Administration, Statistics, Mathematics, Economics or Engineering4+ years of experienceProficient in MS OfficeAbility to analyze & interpret large & complex data setAble to think "out-of-the-box" Able to interact with stakeholders at all levels of the organization

Roles and ResponsibilitiesOversee vendor management for tele collection services, including performance monitoring and contract compliance.Develop and implement effective recovery strategies to minimize delinquencies and maximize recoveries.State wise / Zone - Location management & Must be Target oriented & set high benchmarks.To Manage In-house Team Leaders, followed by vendor management at location level.Control portfolio in terms of Physical collections & CRR indicators in External domain.Reports Management which will support in tracking field team performance.Departmental liaising to improve team performance.Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & servicesTo manage Audit and Quality parameters at vendor management levelMust be good in planning, Operational challenges & problem solving.Analyse team performance and provide corrective action for improvement.Ensure proper quality controls on the set process Customer escalation and complaints management in coordination with other departments.Training and development for team Motivation.Desired Candidate Profile10-18 years of experience in Collections Management or related field.Experience in Unsecured collection from Similar IndustryExcellent Vendor Management skills with ability to negotiate contracts and manage relationships effectively.Strong understanding of Collection Management principles, practices, and regulations.Proficiency in Dialer Management software applications (e.g., Genesys WFM).

Role & responsibilities 1. Manage & motivate team of 200 operators & 10 TLs..2.Manage the Collection process for assigned campaign(s)/Portfolio(s)3.Ensure operator are delivering individual campaign target, SLA & KPI4.Maximize Productivity by increasing performanceCoaching and Feedback, Bottom Quotile Management, Individual Target settings, Weekly and monthly review, Analyzing relevant reports, making reports and reporting to management on areas of improvement.5.Conducting team meetings, pre/post/mid shifts.6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred.7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.8.Attrition , Shrinkage, roster management.9.Managing PIP (Performance improvement Plan) of the team members.

Role & responsibilities As part of the Home Credit analytics team, the successful candidate will be responsible for developing, analyzing and executing ideas and initiatives designed to achieve business reports..Would need to learn HCIn data base, absorb current reporting and should be able to create new reports as per business requirement.Should have strong base in SQL and Power BI reporting Mandatory Skills SQL Coding, power bi, Excel Report Preparation, Dashboards, Reporting, Advanced Excel, PowerPoint, data analysis Preferred candidate profile SQL Coding, MS office ,Power BI, Power point, Dashboards, Advanced Excel and outlook

Role & responsibilities 1. State wise / Zone - Location management & Must be Target oriented & set high benchmarks.2. To Manage In-house Team Leaders, followed by vendor management at location level.3. Control portfolio in terms of Physical collections & CRR indicators in External domain.4. Reports Management which will support in tracking field team performance.5. Departmental liaising to improve team performance.6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services7. To manage Audit and Quality parameters at vendor management level8. Must be good in planning, Operational challenges & problem solving.9. Analyse team performance and provide corrective action for improvement.10. Ensure proper quality controls on the set process 11. Customer escalation and complaints management in coordination with other departments.Training and development for team Motivation. Preferred candidate profile 1. 10 years of experience in Unsecured Collection from similar industry2. Experience in handling big size team3. Good understanding of Data

Objective:To supervise and manage the Tele Collections along with field intervention for multiple agencies at zonal level. Define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals Key Responsibilities:1. Responsible for Tele Collections performance along with field intervention at zonal level managing multiple agencies 2. Implement & Monitor overall business strategy 3. Drive various process targets to achieve business goals.4. Responsible for pre-due collections and contracts till 180 DPD 5. Ensure higher resolution and lower delinquency flowing to next bucket 6. Provide feedback and recommendations to drive process improvement and cost efficiency 7. Monitor and provide recommendations for calling and dialer strategy 8. Ensure the center is appropriately rostered with shrinkage below specified threshold. 9. Ensure the center is aligned to departmental culture and methodology 10. Liaison with support functions to improve team performance11. Deliver high customer experience with minimum complaints 12. Provide timely communication regarding forecasting and planning of manpower and other infrastructure 13. Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition 14. Align efforts to mentor and groom talent at levels below 15. Drive performance management 16. Conduct periodic performance reviews of direct reports and levels below through effective feedback Desired Candidate Profile10-15 years of experience in Collections Management- prominent experience in Tele Collection, handling Contact center and agency Management from NBFC.Proven track record of success in managing teams responsible for collecting Unsecured loans.Strong understanding of Collections strategy, Recovery techniques, and Regulatory guidelines governing NBFCs.Excellent communication skills with ability to build strong relationships with customers, colleagues, and external partners.

SARASPUR/GOMTIPUR/RAKHIYAL (AHMEDABAD) (MA) 1. FE has handle the two portfolio Monthly Allocation as well as daily allocation and Minimum 15 customers visits to be done per day 2. For MA Cases - FE needs to visit as per the plan shared by Backend team (in MUCH application). 3. For DA Cases- FE need to visit according to time slot and All visit Feedback has to be updated (in MUCH application). 4. FE has to update details remarks in the visit log (in MUCH application). 5. FE has to upload House Photos of the visited cases (on MUCH). 6. FE Should ensure 50% minimum conversion on DA allocation on daily basis and for MA allocation, minimum 47% resolution should be achieved and as per the business requirement target can increase or decrease. 7. FE Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor. 8. FE has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors. 9. He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms. 10. Manual receipt books ops copy to be submit to quality team within 7 days of issuance to customer.

ObjectivePrimary objective at the capacity of Assistant Manager / Cluster manager for a City / State / Zone. In this role is to AM/CM is too supervise and manage field collections through External collections team and Vendor management to deliver continuous results, drive profitability, process improvement through initiatives.Role & responsibilities 1. Location management & Must be Target oriented & set high benchmarks.2. To Manage In-house Team Leaders, followed by vendor management at location level.3. Control portfolio in terms of Physical collections & CRR indicators in External domain.4. Reports Management which will support in tracking field team performance.5. Departmental liaising to improve team performance.6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services7. To manage Audit and Quality parameters at vendor management level8. Must be good in planning, Operational challenges & problem solving.9. Analyze team performance and provide corrective action for improvement.10. Ensure proper quality controls on the set process11. Customer escalation and complaints management in coordination with other departments.12. Training and development for team Motivation.Preferred candidate profileGraduate, with minimum 4-10 years of collections experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targetsOpen to travel for official purpose.

Role & responsibilities1. Location management & Must be Target oriented & set high benchmarks.2. To Manage In-house Team Leaders, followed by vendor management at location level.3. Control portfolio in terms of Physical collections & CRR indicators in External domain.4. Reports Management which will support in tracking field team performance.5. Departmental liaising to improve team performance.6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services7. To manage Audit and Quality parameters at vendor management level8. Must be good in planning, Operational challenges & problem solving.9. Analyze team performance and provide corrective action for improvement.10. Ensure proper quality controls on the set process11. Customer escalation and complaints management in coordination with other departments.12. Training and development for team Motivation.Preferred candidate profileGraduate, with minimum 4-10 years of collections experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targetsOpen to travel for official purpose.

ObjectivePrimary objective at the capacity of Assistant Manager / Cluster manager for a City / State / Zone. In this role is to AM/CM is too supervise and manage field collections through External collections team and Vendor management to deliver continuous results, drive profitability, process improvement through initiativesRole & responsibilities1. Location management & Must be Target oriented & set high benchmarks.2. To Manage In-house Team Leaders, followed by vendor management at location level.3. Control portfolio in terms of Physical collections & CRR indicators in External domain.4. Reports Management which will support in tracking field team performance.5. Departmental liaising to improve team performance.6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services7. To manage Audit and Quality parameters at vendor management level8. Must be good in planning, Operational challenges & problem solving.9. Analyze team performance and provide corrective action for improvement.10. Ensure proper quality controls on the set process11. Customer escalation and complaints management in coordination with other departments.12. Training and development for team Motivation.Preferred candidate profileGraduate, with minimum 5-10 years of collections experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targetsOpen to travel for official purpose.

ObjectivePrimary objective at the capacity of Assistant Manager / Cluster manager for a City / State / Zone. In this role is to AM/CM is too supervise and manage field collections through External collections team and Vendor management to deliver continuous results, drive profitability, process improvement through initiativesRole & responsibilities1. Location management & Must be Target oriented & set high benchmarks.2. To Manage In-house Team Leaders, followed by vendor management at location level.3. Control portfolio in terms of Physical collections & CRR indicators in External domain.4. Reports Management which will support in tracking field team performance.5. Departmental liaising to improve team performance.6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services7. To manage Audit and Quality parameters at vendor management level8. Must be good in planning, Operational challenges & problem solving.9. Analyze team performance and provide corrective action for improvement.10. Ensure proper quality controls on the set process11. Customer escalation and complaints management in coordination with other departments.12. Training and development for team Motivation.Preferred candidate profileGraduate, with minimum 5-10 years of collections recovery experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targetsOpen to travel for official purpose.

Role & responsibilities 1. Manage & motivate team of 200 operators & 10 TLs..2.Manage the Collection process for assigned campaign(s)/Portfolio(s)3.Ensure operator are delivering individual campaign target, SLA & KPI4.Maximize Productivity by increasing performanceCoaching and Feedback, Bottom Quotile Management, Individual Target settings, Weekly and monthly review, Analyzing relevant reports, making reports and reporting to management on areas of improvement.5.Conducting team meetings, pre/post/mid shifts.6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred.7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.8.Attrition , Shrinkage, roster management.9.Managing PIP (Performance improvement Plan) of the team members.Preferred candidate profile Graduate, with minimum 4-10 years of Tele collections Recovery experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targets

SummaryThe position is open for Asst. Manager/Cluster Manager for Lucknow- Uttar Pradesh.Tele Recovery & Field Recovery, the candidate must have min 5-10 years of collection/ recovery experience of banking , fintech or NBFC.The person would be responsible for end-to-end collection of the assigned portfolio of cash loan and consumer durable products, managed portfolio (one or multiple dues stages) performance through a team of team leaders and vendors.Role & responsibilities 1. Location management & Must be Target oriented & set high benchmarks.2. To Manage In-house Team Leaders, followed by vendor management at location level.3. Control portfolio in terms of Physical collections & CRR indicators in External domain.4. Reports Management which will support in tracking field team performance.5. Departmental liaising to improve team performance.6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services7. To manage Audit and Quality parameters at vendor management level8. Must be good in planning, Operational challenges & problem solving.9. Analyze team performance and provide corrective action for improvement.10. Ensure proper quality controls on the set process11. Customer escalation and complaints management in coordination with other departments.12. Training and development for team Motivation.Preferred candidate profileGraduate, with minimum 5-10 years of collections experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targetsOpen to travel for official purpose.Note; Tele Recovery & Field Recovery are both different profile.Candidate having experience in Tele Recovery / Field Recover Can apply on Same.

Summary The position is open for Assistant manager / Cluster Manager for Rajasthan- Jaipur , the candidate must have min 5-8 years of collection/ recovery experience of banking , fintech or NBFC.The person would be responsible for end-to-end collection of the assigned portfolio of cash loan and consumer durable products, managed portfolio (one or multiple dues stages) performance through a team of team leaders and vendors, along with managing relationship with all key stake holders for the region, need to ensure timely achievement of the assigned targets in a very fast paced environment by formulating and executing collection strategy.Role & responsibilities1. Location management & Must be Target oriented & set high benchmarks.2. To Manage In-house Team Leaders, followed by vendor management at location level.3. Control portfolio in terms of Physical collections & CRR indicators in External domain.4. Reports Management which will support in tracking field team performance.5. Departmental liaising to improve team performance.6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services7. To manage Audit and Quality parameters at vendor management level8. Must be good in planning, Operational challenges & problem solving.9. Analyze team performance and provide corrective action for improvement.10. Ensure proper quality controls on the set process11. Customer escalation and complaints management in coordination with other departments.12. Training and development for team MotivationQualifications; Any Graduation / Post graduation. Graduate, with minimum 5-10 years of collections experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targetsOpen to travel for official purpose.

PANDESARA ALTHAN (SURAT) (MA) 1. FE has handle the two portfolio Monthly Allocation as well as daily allocation and Minimum 15 customers visits to be done per day 2. For MA Cases - FE needs to visit as per the plan shared by Backend team (in MUCH application). 3. For DA Cases- FE need to visit according to time slot and All visit Feedback has to be updated (in MUCH application). 4. FE has to update details remarks in the visit log (in MUCH application). 5. FE has to upload House Photos of the visited cases (on MUCH). 6. FE Should ensure 50% minimum conversion on DA allocation on daily basis and for MA allocation, minimum 47% resolution should be achieved and as per the business requirement target can increase or decrease. 7. FE Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor. 8. FE has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors. 9. He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms. 10. Manual receipt books ops copy to be submit to quality team within 7 days of issuance to customer.

SummaryThe position is open for Asst. Manager/Cluster Manager for Gujrat- Ahmedabad.Tele Recovery & Field Recovery, the candidate must have min 5-10 years of collection/ recovery experience of banking , fintech or NBFC.The person would be responsible for end-to-end collection of the assigned portfolio of cash loan and consumer durable products, managed portfolio (one or multiple dues stages) performance through a team of team leaders and vendors.Role & responsibilities1. Location management & Must be Target oriented & set high benchmarks.2. To Manage In-house Team Leaders, followed by vendor management at location level.3. Control portfolio in terms of Physical collections & CRR indicators in External domain.4. Reports Management which will support in tracking field team performance.5. Departmental liaising to improve team performance.6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services7. To manage Audit and Quality parameters at vendor management level8. Must be good in planning, Operational challenges & problem solving.9. Analyze team performance and provide corrective action for improvement.10. Ensure proper quality controls on the set process11. Customer escalation and complaints management in coordination with other departments.12. Training and development for team Motivation.Preferred candidate profileGraduate, with minimum 5-10 years of collections experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targetsOpen to travel for official purpose.Note; Tele Recovery & Field Recovery are both different profile.Candidate having experience in Tele Recovery / Field Recover Can apply on Same.

Objective (Purpose of the Job)The role involves managing day to day operations of Vigilance, conduct investigations, oversight of teams work, monitoring of regulatory compliances, maintaining various repositories, trackers, MIS etc.Role & responsibilitiesAssists and supports the HOD Vigilance in the development of strategies and processes for activities under Vigilance.Investigation and inquiry:Lead and oversee investigations into frauds, financial irregularities, and other misconduct of various natures.Draft and issue show cause noticeMaintenance of EWS framework for early detection of fraudulent activitiesGather, review, and analyze evidence to identify causes and recommend preventive actions.Prepare investigation reports with factual findings, conclusions, and suggested disciplinary measures.Regulatory compliances and reporting:Ensure adherence to RBI regulations and guidelines related to fraud detection and reporting (Fraud Monitoring Reports etc.).Develop and implement vigilance policies in line with RBI norms and statutory obligations.Submission of documents/ information/ data in response to requests from regulatory authorityAnnual fraud report for BoardQuarterly Fraud Report for BoardPreparation of presentation decks and minutes of meeting wherever requiredSupport in internal and statutory audits.Preparation of dashboard, trackers, data repositories related to activities under Vigilance.Ensuring adherence to the service levels through Key Performance Indicators such as TAT, quality parameters etc.Maintain and enhance Standard Operating Procedures to ensure efficiency across process.Ability to work in a professional manner with stakeholders and in accordance with organizational values.Responsible for risk assessment and control of fraud detection and prevention strategies, enhancements of processes, and strategy implementation.Understand business direction, structure, business trends, operating environment changes.Use interview techniques to question internal and external individuals about facts pertaining to matters under investigationCoordination with various functions such as Sales, Operations, Underwriting and Collection department etc.Preferred candidate profileQualifications Chartered Accountant with minimum 3 years of post-qualification relevant experienceUnderstanding of RBI regulations w.r.t fraud monitoring and reportingExperience of working in financial services sector preferably in NBFCKnowledge of fraud trends, forensic tools and techniquesSkills:Excellent investigative, analytical and problem solving skillsStrong leadership and team management abilitiesProficient in working on MS Office suite (Excel, Word, PowerPoint)Excellent interpersonal skills with an ability to build collaborative relationship in work.Effective communication, both written and verbal, for reporting and presenting findings to senior management.

To support field collection team in achieving targets by actively monitoring bucket efficiencies and recommendations for improvement based on gap analysis To generate various reports which will support in tracking field team performance Strategy making for field collections team Daily, weekly, monthly tracking of field team performance against the target Ensure proper quality controls on the set process Good Basic Excel knowledge

Role & responsibilities The position is open for cluster Manager for Lucknow, the candidate must have min 5-9 years of collection/ recovery experience of banking , fintech or NBFC.The person would be responsible for end-to-end collection of the assigned portfolio of cash loan and consumer durable products, managed portfolio (one or multiple dues stages) performance through a team of team leaders and vendors, along with managing relationship with all key stake holders for the region, need to ensure timely achievement of the assigned targets in a very fast paced environment by formulating and executing collection strategy.Preferred candidate profile Qualifications; Any Graduation / Post graduation. Candidates belong to Lucknow would be preferred, also anyone wants to relocate they can also Apply..Mandatory Skills; Team Handling, Unsecured Loans, vendor management, data mining, communication skills, Leadership, Strategic ThinkingDesirable Skills; Problem Solving, Target Achievement, cluster management, Team Leading, Collection Management, vendor management

Role & responsibilities 1. Location management & Must be Target oriented & set high benchmarks.2. To Manage In-house Team Leaders, followed by vendor management at location level.3. Control portfolio in terms of Physical collections & CRR indicators in External domain.4. Reports Management which will support in tracking field team performance.5. Departmental liaising to improve team performance.6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services7. To manage Audit and Quality parameters at vendor management level8. Must be good in planning, Operational challenges & problem solving.9. Analyze team performance and provide corrective action for improvement.10. Ensure proper quality controls on the set process11. Customer escalation and complaints management in coordination with other departments.12. Training and development for team MotivationPreferred candidate profile Graduate, with minimum 5-10 years of collections experience.Candidate should have Large field team handling experience(TLs/AMs/Managers)Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savyShould be able to coordinate with other department efficiently to resolve queries.Drive Team for Higher productivityMust be good in Planning and execution and able to manage large volumesExcellent Communication and presentation skillsSupervisory skills: ability to coach, mentor and inspireResult orientation: ability to set and review targetsOpen to travel for official purpose.

HOME CREDIT INDIA FINANCE PRIVATE LIMITED is looking for Senior District Manager to join our dynamic team and embark on a rewarding career journey. The Senior District Manager is a key leadership role responsible for overseeing the operations, sales, and performance of multiple districts within a designated region. They will provide strategic direction, guidance, and support to District Managers and their respective teams to achieve company objectives. The Senior District Manager will also collaborate with cross-functional teams to ensure alignment with organizational goals and drive continuous improvement initiatives. Key Responsibilities : Leadership and Team Management : Provide leadership, coaching, and development to District Managers and their teams to drive high performance and achieve sales targets. Foster a culture of accountability, collaboration, and continuous improvement within the district teams. Operational Excellence : Oversee the operational activities of multiple districts, ensuring compliance with company policies, procedures, and standards. Monitor key performance indicators (KPIs) and metrics to identify areas for improvement and implement strategies to enhance operational efficiency. Sales and Revenue Generation : Develop and execute strategic sales plans to drive revenue growth and market expansion within the assigned region. Analyze sales data and market trends to identify opportunities and recommend appropriate actions to maximize sales performance. Customer Relationship Management : Build and maintain strong relationships with key customers, partners, and stakeholders to understand their needs and ensure customer satisfaction. Address customer concerns and escalations in a timely and effective manner to uphold the company's reputation and goodwill. Budget Management : Develop and manage budgets for the districts, ensuring effective resource allocation and cost control measures are in place. Monitor financial performance against budgetary targets and take corrective actions as necessary to achieve financial objectives. Cross-Functional Collaboration : Collaborate with cross-functional teams, including Marketing, Human Resources, and Finance, to align district strategies with overall business goals and objectives. Participate in regional and national meetings to share best practices, provide updates, and contribute to strategic discussions.

Job Description1. CPU (Cash PICK UP) has handle the two portfolio Monthly Allocation as well as daily allocation and Minimum 15 customers visits to be done per day2. For MA Cases - (Cash PICK UP) needs to visit as per the plan shared by Backend team (in MUCH application).3.CPU (Cash PICK UP) need to visit according to time slot and All visit Feedback has to be updated (in MUCH application). 4. CPU (Cash PICK UP) has to update details remarks in the visit log (in MUCH application). 5. CPU (Cash PICK UP) has to upload House Photos of the visited cases (on MUCH).6. CPU (Cash PICK UP) Should ensure 50% minimum conversion on DA allocation on daily basis and for MA allocation, minimum 47% resolution should be achieved and as per the business requirement target can increase or decrease.7. CPU (Cash PICK UP) Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor. 8. CPU (Cash PICK UP) has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors. 9. He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms.10. Manual receipt books ops copy to be submit to quality team within 7 days of issuance to customer. Desired Candidate Profile4-9 years of experience in banking or finance industry with expertise in Collection Management.Strong understanding of Cash Collection, Debt Recovery, Portfolio Allocation, Payment Collection & Follow-up.Excellent communication skills for effective customer interaction during field collections.

Previous experience in a customer support role / Dialer experience Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task

HOME CREDIT INDIA FINANCE PRIVATE LIMITED is looking for Representative to join our dynamic team and embark on a rewarding career journey. Representative is responsible for overseeing and optimizing representative operations. This role involves strategic planning, team coordination, and execution of tasks to ensure efficiency and productivity. The incumbent will collaborate with stakeholders to align operations with business goals. Duties include monitoring performance, ensuring compliance with policies, and implementing best practices. Additionally, they will manage resources, resolve operational challenges, and contribute to continuous improvement initiatives. Strong analytical skills, leadership abilities, and industry knowledge are essential for success in this role.