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Team Leader - North

3 - 8 years

5 - 10 Lacs

Gurugram

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Supervisor Administration Call monitoring KPI Attrition control Management PTP Performance improvement Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

1.Manage motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

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Financial Services

He Ping District Tianjin

10001 Employees

78 Jobs

    Key People

  • Gianfranco D'Amico

    Chief Executive Officer

  • Jana Vostrelova

    Chief Financial Officer

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