1363 Kpi Jobs

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Designation: Analyst- Media Location :Pune Work Mode: Hybrid Shift: Night Shift Prefer candidates with NP: 0 TO 30 Days only Analyst will use in-depth knowledge in Technical Analytics skills and an understanding of media channel based KPIs to help campaign reporting, measurement along with providing insights & recommendations Key Responsibilities Analyze media spend, ROI, and performance metrics across key digital platforms such as Google Ads, Facebook/Instagram, DCM, DV360 and translating data into actionable insights. Develop and maintain advanced dashboards and reports that provide actionable insights and visualizations to stakeholders at different levels of the organization. Maintain, create and re-view QA plans for deliverables to align with the requirements, identify discrepancies if any and troubleshoot issues. Work with various internal and external stakeholders to develop project plan, manage the day-to-day tasks and meet project deadlines Skills and experience: Minimum 2+ years of experience as a Marketing Analyst. Strong experience with Digital Media Data across Search, Social, Display, Programmatic media and strong understanding of Digital KPIs. Understanding of marketing funnels and relevant KPIs. Knowledge of selected programming languages (e.g ., SQL) In-depth knowledge of relational databases (e.g., Snowflake, GCP) Analytical & problem-solving skills. Strong written and oral communication skills. Expertise in designing new dashboards, identifying the right metrics, layout. Exposure to Tableau. Good-to-have: Other Visualization tools like Power BI and Looker Studio, GCP, Datorama etc.

Role & responsibilities Resolve International customer queries Over Calls. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile ( ATLEAST 1 YEAR INT EXP MANDATE) Proven customer support experience or experience as a Client Service Representative. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefits Salary Up to 4.90 LPA ( Salary totally depends over Experience ) Both side cab Loyalty Bonus Incentives For Any Further Query & for Active Response share me your updated CV over WhatsApp :- Anushka - 9389324029 (Share CV on Whatsapp ) or (Yukta.vats@TechMahindra.com)

Own end to end warehouse & logistic operations like a true ninja master Keep inbound, outbound, & last mile flows lighting fast & error free Maintain zero-compromise inventory accuracy Plan, execute & optimize ops across multiple warehouses

Job Specifications Age Group: 24 - 45 years Experience: Minimum 3 years Educational Qualification: Diploma / B.E. / B.Tech in Electrical or equivalent discipline Purpose of the Position To manage the day-to-day operations and maintenance of the solar power plant, ensuring compliance with contractual requirements and achievement of key performance indicators (KPIs) while maintaining high levels of customer satisfaction. Key Responsibilities Operational Responsibilities Continuous monitoring and performance analysis of the solar plant using SCADA and other monitoring systems. Execute scheduled, preventive, and breakdown maintenance with minimal downtime. Perform Root Cause Analysis (RCA) for recurring faults and implement corrective actions. Monitor and ensure proper module cleaning and overall plant hygiene. Regular inspection and maintenance of switchyard and substation equipment. Ensure daily monitoring of WMS sensors and operational data logging. Reporting & Documentation Maintain logs for breakdowns, maintenance activities, RCA, and event tracking. Prepare and submit reports Daily, Weekly, Monthly, Half-yearly, and Yearly as per internal and client requirements. Client & Stakeholder Coordination Communicate and coordinate with clients, internal stakeholders, and external agencies. Assist Site In charge in ensuring statutory and compliance-related documentation and activities. Team Support & Leadership Guide and instruct the technical team in the absence of the Plant Head. Conduct regular training for site staff on safety, operational protocols, and technical knowledge. Promote a safe work environment by adhering to HSE guidelines. Key Result Areas (KRAs) Meet or exceed contractual KPIs for plant performance and availability. Minimize equipment downtime through timely maintenance. Ensure compliance with all HSE and regulatory standards. Deliver accurate and timely operational reports. Maintain effective client relationships and satisfaction levels. Skills & Competencies Functional Skills In-depth knowledge of O&M practices in Solar Power Plants. Experience with SCADA, inverter systems, and energy storage/batteries. Hybrid solar project experience (preferred). Behavioural Competencies Strong communication (spoken & written) in English and local language. Collaborative mindset and effective team coordination. Proactive decision-making and accountability. Commitment to safety and regulatory compliance. Physical Requirements Physically and mentally fit for site work. Willingness to stay at the site as per operational needs. Ability to stretch working hours during emergencies or critical maintenance tasks. Special Considerations Experience in analytical diagnosis of solar plant faults. Must be willing to travel or relocate to remote plant locations as needed.

Role: Team Leader DESIGNATION: Assistant Manager LOCATION: Bangalore YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action, Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Exercises independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal Key skills and knowledge : Graduation in related field with one to three years of relevant experience- preferred (Mortgage Experience preferred) Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Role: Senior Team Leader DESIGNATION: Deputy Manager LOCATION: Hyderabad YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: - Lead and manage a team of Team Leads and operations staff, providing guidance and coaching to ensure high-quality service delivery - Develop and implement operational strategies to drive efficiency, productivity, and customer satisfaction - Analyze complex data to identify trends and opportunities for improvement, and implement process changes to drive growth - Collaborate with cross-functional teams to resolve complex operational issues and improve overall customer experience - Ensure compliance with regulatory requirements and industry standards - Develop and implement training programs to enhance team skills and knowledge - Manage and resolve escalated customer issues, providing timely and effective resolutions - Drive process improvements and implement best practices to enhance team efficiency and effectiveness - Identify and mitigate operational risks, working with relevant teams to implement prevention strategies - Provide insights and recommendations to senior management on operational performance and strategic initiatives Key skills and knowledge : - Strong leadership and team management skills - Excellent communication and interpersonal skills - Ability to analyze complex data and make informed decisions - Proficient in operations management software and tools - Strong problem-solving and conflict resolution skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Knowledge of fintech industry trends and regulations - Experience with process improvement and optimization - Strong analytical and problem-solving skills Educational Qualification: - Bachelors degree in business administration, Finance, or related field Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Overview ABOUT THE TEAM RealPage Product Support is the largest centralized leasing and maintenance phone/email/chat/technical support for the Multifamily and Senior housing industry in the US. Our India and Philippines' offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners. Our well-trained associates work around the clock as a natural extension to our partners' onsite teams to field thru prospect inquiries and resident maintenance requests via multiple contact channels (phone, chat, email, etc.) We are also our partners' "first responders" regarding maintenance issues 24/7. We never miss an opportunity to deliver exceptional prospect and resident experiences with our encouraging team who believe in doing their best and helping our clients! For more information about our Global Contact Center, you may also visit: RealPage Support | Technical and Product Support Services | RealPage The Senior Manager, Customer Support is accountable for leading and managing direct operational staff in service of the achievement of key operational goals and continued improvement of processes. The role will be accountable for the overall performance (KPIs) and culture of our Support team and provide best in class service to RealPage clients by managing all operational matters, performance and improving efficiencies. The Supervisor must listen, problem-solve, and handle the stress of dealing with upset customers, agents, and other office personnel while always maintaining a professional and enthusiastic attitude. SUMMARY The Senior Manager plays an integral role in leading the Customer Support in achieving strategic performance initiatives by acting and exercising strong leadership judgement and decision-making skills to ensure that the department goals are met/exceeded. This role will report to the Director, Product Support in India. Responsibilities PRIMARY RESPONSIBILITIES Serve as internal Support Project Leader and participates cross-functional project work and decision management. Hold team leads to account for critical process metric delivery and active coaching of front-line staff. Manage and develop teams of individual contributors and supervisors in roles with moderate work complexity and risk in the operations functional area. Work with more experienced management to develop and execute business strategies. Identify and recommend opportunities for process improvement and risk control development within the operations functional area. Oversee initiatives for multiple BUs/products, taking end to end ownership regarding piloting and stabilizing new products, onboard, train and set to high performance of all new hires. Leading Support transformation initiatives, driving global projects with minimum or no dependency. Monitors and directs the team regarding escalation management of backlog to ensure team can meet SLS standards. Develop and implement business unit strategies. Provide expertise for technical, operational and processing functions related to business unit. Determine appropriate strategy and actions of Operation management functional team to meet moderate to high-risk deliverables. Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas. Collaborate and influence all levels of professionals including more experienced managers. Lead team to achieve objectives. Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes. Manage allocation of people and financial resources for Operations Develop and guide a culture of talent development to meet business objectives and strategy. REQUIRED SKILLS/KNOWLEDGE/ABILITIES Bachelor's degree in Engineering, Business, Management, or related field. 15 plus years of experience overall management experience, 10 plus years of experience in managing international voice/Chat technical and non-technical teams of at least 40+ customer support representatives or support staff. Customer Service experience and notable accomplishments in a customer/client service/customer support environment. Strong knowledge of robust technology in a multi-channel customer support operation (i.e., voice, email, web, chat, technical etc.). Proven track record in Operations role, including the ability to improve processes, workflows, deliver substantial savings and achievement of operational targets. Highly motivated and committed individual to meet department and corporate objectives. Constant drive to improve company performance and results. Must thrive in fast paced environment contributing to positive culture. Data-driven decision-making using dashboards and BI tools Drive AI Integration and Change Management Highly engaged and customer focused with strong demonstration of customer service techniques and excellent interpersonal skills. Demonstrable experience in driving results and management of teams to improve and exceed expectations. Must exhibit excellent leadership, communication, and interpersonal skills Qualifications PREFERRED KNOWLEDGE/SKILLS/ABILITIES 2+ years of hands-on working experience as a technical support executive and / or customer service representative in international customer support/ contact center departments Tech or any graduate equivalent degree with SQL & DBMS certification and experience Ability to troubleshoot issues during a live interaction with customer Experience in housing industry, property management or real estate Experience leveraging AI in Customer/Product Support domains Understanding of how to use Agentic AI in Support to improve deflection and improve Agent productivity Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, ERP &, AI

Reviews agent performance results daily to ensure all goals are met or exceeded Analyzes and trends agent KPI/Sales performance Identifies performance gaps and prepare action plans for effective coaching and performance improvement during one-on-one feedback Monitors and assesses employee calls to drive performance improvement plans Ensures agent calls are aligned with Quality Assurance objectives and targets, and CSAT expectations Be hands-on and demonstrates a desire to help Global Agents by building effective working relationships, driving individual responsibility, and accountability, and contributing to the site s successful performance Teaches and improves up-selling and technical skills (i.e. improved call handling, navigation and Product information research etc) Reviews and distributes procedure changes/updates in a timely manner. Ensures agents understand changes and are aligned with organizational/site goals Plans and conducts team meetings to share information, calibrate knowledge and performance, and motivate agents to learn and excel Attends assigned Leadership Calibrations Assists and tracks agent password resets Assists, tracks, and coordinates issues with supporting departments, such as IT (computers, headsets, software, etc), HR (payroll issues), and Workforce (overtime, attendance tracking, etc.) Administers HR and Department policies as instructed Conducts annual reviews/PACS/E-valuation Presents his/her team s performance in a business review format either weekly or monthly Supports and enforces o Code of Conduct o Compliance Requirements and Procedures o Dress Code o English Only Policy o Attitude/Behavior o Integrity o Call Handling Drives teamwork and team performance

Primary activities include but are not limited to the following: In collaboration with the Team Leader, the Specialists will manage all aspects of primary market research including: Framing business questions to support team strategy. Developing research/analysis plans. Drafting requests for proposals and articulation of the hypotheses to be tested. Selecting appropriate agency partners. Managing the research process to deliver an objective understanding of customers, competitors, products and market developments. Adhering to compliance requirements. Managing budgets and modifies plans/budgets as changing business needs warrant. Education Minimum Requirement: Undergraduate degree in related discipline required MBA or Masters degree in Business, Finance, Public Health, Policy, Pharmacy, Engineering, Mathematics, Statistics, Computer Science preferred Required Experience and Skills**: Minimum of 4+ years of experience in the pharmaceutical/biotech or management consulting industry. Well-developed analytical skills, strong problem-solving and demonstrated ability to think strategically and objectively. Can apply market research methods and models, is conversant with basic research techniques. Orientation toward collaboration/teamwork, ability to lead teams in execution of market research, interest in ongoing learning. Ability to work independently, communicate effectively and a strong desire to lead change. Preferred Experience and Skills: Knowledge of Pharmaceutical Industry Knowledge of the Healthcare Environment Experience in a large multi-national corporation

Introduction: Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk. What we offer: Impact : Your work will directly contribute to the success of our global operations. Opportunity : Maersk provides ample opportunities for growth and development, both professionally and personally. I nnovation : Join a forward-thinking team that embraces innovation and cutting-edge technologies. Global Exposure : Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices. Work-Life Balance : We value work-life balance and offer flexible working arrangements to support our employees. Requirement : Excellent in system processing, speed and quality of data entry Should be work as an individual contributor and deliver on KPI s and daily tasks Should be able to troubleshoot issues with the identification of process issues. Solution oriented Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage and process data. Ensuring data quality input for Customer, Vendor master data Standard material codes Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness Troubleshoot, investigate escalate testing process challenges to the correct desks Align Seek guidelines for KPI s and process flow directions from the Project team and GPL s.

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress Identify areas for improvement in the service delivery process Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress Identify areas for improvement in the service delivery process Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress Identify areas for improvement in the service delivery process Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Rama Super Speciality Hospital is looking for Senior Executive Operations - Noida to join our dynamic team and embark on a rewarding career journey As a Senior Executive in Operations, you hold a high-level position responsible for overseeing and managing the operational aspects of an organization Your role involves strategic planning, process optimization, and ensuring efficient and effective operations across various departments Here are some key responsibilities and areas of expertise for a Senior Executive in Operations:Strategic Planning: You contribute to the development and execution of the organization's overall strategy by aligning operational goals with the company's mission and vision You work closely with top management to define objectives, set performance metrics, and establish long-term plans for operational excellence Process Improvement: You identify areas for process improvement within the organization and implement strategies to enhance efficiency, productivity, and quality This may involve analyzing existing processes, streamlining workflows, implementing automation or technology solutions, and fostering a culture of continuous improvement Resource Management: You oversee the allocation and utilization of resources, including personnel, equipment, and budget, to ensure optimal operational performance This includes workforce planning, managing staffing levels, and optimizing resource allocation to meet business needs while controlling costs Performance Monitoring and Analysis: You establish and monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement You analyze operational data, generate performance reports, and present findings to senior management, highlighting opportunities for optimizing processes and achieving operational goals Cross-Functional Collaboration: As a Senior Executive in Operations, you collaborate closely with other departments, such as finance, marketing, sales, and supply chain, to ensure seamless coordination and alignment of operational activities You foster effective communication, facilitate interdepartmental collaboration, and support cross-functional initiatives to drive organizational success Risk Management: You identify operational risks and develop strategies to mitigate them This involves assessing potential risks, implementing risk management frameworks, and establishing contingency plans to address unforeseen challenges You also ensure compliance with relevant regulations and industry standards Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key Responsibilities Responsible to meet all agreed client SLAs and performance parameters Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the organization To embody the spirit of excellence through team building, able leadership and sound people management skills Identify areas of concern and under performance and take corrective measures Responsible for development of team members- team motivation, up-skilling- career development Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring Single point of contact for the team and the senior management through effective communication on key deliverables Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data Responsible for Customer/client interaction Assist in scheduling and time management Assist in handling customer/client calls as per client procedure & guidelines Getting self certified Allocate work and prioritize Perform real time monitoring Evaluate and coordinate operational, administrative, IT and HR issues for the team Forward non- resolvable issues to the Operations Manager Team specific attrition and absenteeism management Team member performance management and identification of training opportunities Key skills and knowledge Team development Good excel skills Ability to manage Team Performance Ability to impart effective feedback Ability to work in a night shift environment. Educational qualification- Graduation Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

Greetings from ReSource Pro!!! Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, Working Experience: Minimum 12+ years experience, 7+ years of experience as an Manager. Ideal candidates will have experience in: - US Healthcare - US Mortgage - US Insurance - US Process - International BPO Operation Non-voice process. Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities: Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2) Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service. 3) Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold. 4) Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5) Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6) Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: Graduation Major N/A ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York , ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 12,500+ ReSource Pro employees provide dedicated support to more than 1000+ insurance organizations , consistently achieving a 96% client retention rate for over a decade . We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. Shift Timings: Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in

Position : Data Operations Analyst Capabilities & Expertise: Exp: 4-5 years Tenure : 6 months ; extension based on performance Pharmaceutical industry domain knowledge Good to have Hands on experience on SQL and ability to write complex queries Knowledge on any MDM tool, Salesforce, SQL, Excel Ability to manage multiple stakeholders independently Learning agility Accountabilities Leads and supports corrective actions for data maintenance/cleaning. Manages Master Data, challenges the consistency and compliance to corresponding data management and business processes. Handling the data updated and data analysis on Salesforce Monitor Master Data proactively and identify and address Data Quality issues. Drives continuous improvement regarding Master Data Management Processes, Tools and Rules by aligning processes and business requirements. Perform resolution activities including manual if needed in the defined system (EBX/Salesforce) and other tools and conduct Data Health checks for specific profile/accounts related issues, such as non-matches, close matches and other exceptions. Builds complex queries and reports for Data Management tasks using the appropriate tools. Comply with all internal functional operating procedures like time tracking, KPI tracking and reporting, and other internal systems and processes Interested candidates share cv : busiraju.sindhu@manpower.co.in Whats App : 7013970562

Greetings from ReSource Pro!!! . Job Description: Assistant Manager Job Title: Assistant Manager, Service Delivery, India | Night Shift Only Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Ideal candidates will have experience in: - US Healthcare - US Mortgage - US Insurance - US Process - International BPO Operation Non-voice process. Who should apply? - Assistant Managers - Associate Managers - Team Managers - Deputy Managers Department: Service Delivery Unit / SDU Location: Bangalore, India/Nagawara Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 12,500+ ReSource Pro employees provide dedicated support to more than 500+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Night Shift Only | Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in

Digital Marketing Analyst - Vacancies for EXPERIENCED (Those who have experienced in Digital Marketing Executive / SEO Analyst / Content Executive). Digital Marketing executive or SEO Analyst or Content executive who is familiar or interested to work with Digital Marketing, SEO, Brand Management, Content Creation, Copywriting, Design (Photoshop /Canva /PowerPoint), Survey Design, and Data Analysis . Responsibilities Capable of understanding the training & Nature of works on Job Responsibilities. Develop high-quality, SEO-friendly content for websites, blogs, email marketing, and social media platforms. Write clear, brand-consistent copy that effectively communicates key messages across digital channels. Implement on-page SEO strategies, perform keyword research, and optimize content for search engine rankings. Contribute to the entire marketing campaign lifecycle , from concept development to execution and performance review. Create engaging surveys to gather customer feedback, insights, and brand engagement metrics. Design impactful graphics and visuals using Photoshop, Canva, and PowerPoint for digital campaigns. Track, monitor, and analyze digital KPIs with tools like Google Analytics, Search Console, Excel, Tableau, and Google Sheets to drive improvements. Collaborate with cross-functional teams to ensure campaigns align with business objectives. Manage daily tasks independently while maintaining clear communication with team members and stakeholders. Strong knowledge of SEO practices, keyword research , and familiarity with basic HTML/CMS platforms (WordPress, Wix, etc.) . Skilled in design tools such as Photoshop, Canva, and PowerPoint. Proficient in using Google Analytics, Excel, and other reporting/data analysis tools. Basic experience with survey platforms like Google Forms, Typeform, etc. Excellent interpersonal skills and strong written/verbal English communication for customer interactions. To be Sincere and Honest towards the Job Responsibilities. Perks and Benefits Other Allowances Negotiable Based on Availability & Experience. For clarification Contact - HR +91 87543 01002 jobs@oryon.in

Position: HR cum Recruitment and Admin Executive (Non IT Recruiter) Location: Chennai, Mylapore Qualification : Any Degree with HR Specialization Roles & Responsibilities: Source, screen, and interview candidates for various positions. Handle new employee orientations and documentation. Maintain employee records, contracts, and benefits. Track and manage employee leave requests. Ensure company policies and legal requirements are followed. Oversee general office operations and procurement. Plan and coordinate employee engagement activities. Assist in payroll preparation and related tasks. Coordinate training sessions and workshops. Generate HR-related reports and maintain records. Process and Sop for all functions. Goal settings with Department heads and reviews Key Result Areas (KRA): : Efficiently fill job vacancies with qualified candidates. Foster a positive work environment and engagement. Ensure HR practices align with legal requirements. Streamline office operations for cost-effectiveness. Key Performance Indicators (KPI): Time-to-Fill for Job Vacancies Employee Satisfaction Scores Compliance Audit Results Office Expense Control Management Information System (MIS): Monthly Recruitment Report Leave Management Tracker Training and Development Records Employee Engagement Survey Results Performance Management System (PMS) Metrics: New job postings. Applicant screening log. Daily meetings organising and follow up Day to today office administration Number of interviews conducted. Employee attendance reports. Weekly meetings organising and follow up Recruitment cost analysis. Training hours delivered. Employee turnover rate. Annual HR compliance audit. Employee engagement trend analysis. Skills required Effective verbal and written communication for interacting with employees, management, and candidates. Building relationships, resolving conflicts, and fostering a positive work environment. Analyzing complex situations, making decisions, and finding practical solutions. Managing multiple tasks, time, and resources efficiently. Handling sensitive employee information and situations with discretion and integrity. Knowledge of HR laws and regulations. Proficiency in MS Office and HR software. Expected Behaviour HR executive's behaviour includes professionalism, empathy, ethical conduct, adaptability, and a proactive approach. These professionals should demonstrate a customer service orientation, excel in conflict resolution, engage in continuous learning, and maintain a positive attitude to effectively support employees and contribute to a positive work environment.

Overview Annalect India is seeking a Financial Analyst (FP&A + Accounts Receivable) with strong accounting and analytical skills to help support the business finance teams that continues to deliver strong financial performance. This might be a great fit if you have a strong flair of analytical and accounting skills and would like to be part of a growing team. You will be closely working with our Global Agency Finance teams About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Sciences (data & analytics), Business Support Services, Market Research and Media Services. Shift Timing : 2PM-11PM Location: Hyderabad Responsibilities This is an exciting role and would entail you to Prepare and maintain regular financial planning forecast and reports including monthly profit and loss, cash flow and balance sheet by various agencies or locations depending on business needs. Work with OPMG Corporate FP&A to lock, unlock, and promote reporting entities and consolidated results in HFM, as well monitor reporting status against deadlines. Review month / quarter / Year close activities for all the businesses Provide and present meaningful, analysis on variance analysis to senior management Develop, Analyze the trends of Key Performance Indicators (KPIs) and identify the cause of any unexpected variances Develop/Support corporate consolidation analysis and reporting including yearly operating plan for the company Perform Cash Application and billing process Preparation of Aging Reports Month end close support for monthly / quarterly / Yearly close activities for all the businesses Qualifications This may be the right role for you if you have Bachelors or Post Graduate Degree in accounting or finance with 3-5 years of experience in FP&A Operations (mandatory). Having prior experience into AR processes is (Preferred) Proficient in Advanced Excel and ability to quickly learn any new ERP or BI Tools Having Good Knowledge of US GAAP. Flexibility to take up different assignenments and not limit oneself to specific set of activities Ability to work both independently and in a team oriented, collaborative environment Flexible and Result Oriented with Strong Written & Oral Communication Skills Experience in Microsoft Dynamics AX, MediaOcean, and Hyperion Financial Management tool is a plus

Role: Team Lead Fintech Inbound Process | Customer Support Location: Navi Mumbai Position: Team Lead Walk-in Interviews Key Requirements: Minimum 5 years of experience in Customer Support (Inbound Process) At least 1.5 years of experience as Team Lead (on papers) Graduate (mandatory) Comfortable with rotational shifts 6 days working with 1 day rotational off Immediate joiners preferred CTC: Up to 6 LPA Why Join Us? Strong career growth in Fintech domain Leadership role with good learning opportunities Dynamic and professional work environment For further details and registration, please contact: Chanchal 9251688424

Job Description We are hiring experienced Power BI Engineer to design, develop, and maintain business intelligence solutions The role will involve gathering requirements, transforming raw data into meaningful insights, building dashboards, and ensuring data accuracy and performance optimization Responsibilities Work with business stakeholders to gather reporting requirements and KPIs, Design, develop, and deploy interactive Power BI dashboards and reports, Build data models using Power Query, DAX, and relational databases, Optimize performance of reports and datasets for large-scale usage, Integrate Power BI with various data sources (SQL Server, Excel, APIs, cloud services, etc ), Implement and manage row-level security (RLS) and data governance policies, Collaborate with data engineers and business teams to ensure data accuracy, quality, and security, Provide end-user training and support for Power BI adoption, Stay up to date with the latest Power BI and Microsoft Data Platform features, Required Skills And Qualifications Bachelors degree in Computer Science, Information Technology, Data Analytics, or related field, 4+ years of experience working with Power BI, Strong expertise in DAX, Power Query (M language), and data modeling, Hands-on experience with SQL and relational databases, Proficiency in creating measures, KPIs, and drill-through dashboards, Strong knowledge of ETL processes and data warehouse concepts, Ability to analyze and interpret large datasets to provide business insights, Excellent communication and stakeholder management skills, PREFERRED Or GOOD TO HAVE Experience with Azure Data services (Azure SQL, Synapse, Data Factory, Dataverse), Knowledge of Power Platform (Power Apps, Power Automate) for extended use cases, Experience in RLS, data security, and governance frameworks, Microsoft Certification: PL-300 (Power BI Data Analyst Associate), Familiarity with Python or R for advanced analytics, Show more Show less

Join our Team About this opportunity: Looking for an Packet Core Specialist with deep expertise in Evolved Packet Core (EPC) and 5G Core (5GC) technologies, with a strong focus on the planning, design, deployment, and KPI-driven optimization in multi-vendor environments The role demands a high level of ownership in maintaining network performance and quality within timelines, Roles and Responsibilities Accountable for day-to-day project delivery aligned with Market Area (MA) requirements, Analyze and troubleshoot network KPI degradation issues, Collaborate with internal and external stakeholders to ensure seamless delivery execution, Drive adherence to standard working methodologies and best practices, Responsible for Design, deployment/configuration , troubleshooting, root cause analysis and workaround / solution definition activities according to the Network Problem Ensure all KPIs are consistently met as per agreed SLAs and performance targets, Effective communication and stakeholder management, including customer-facing roles Experience 8-12 years of experience in PS Core network, Expertise in PS Core technologies, with extensive experience in the planning, design, and optimization of multi-vendor networks, Hands-on experience with MME, AMF, PCC, SGW, PGW, SMF, UPF, PCG, DNS, and NFVi nodes for KPI optimization, Strong end-to-end troubleshooting capabilities for resolving packet core KPI degradation, Experience with network probing tools (Wireshark, TShark, NetScout, or vendor-specific tools) Skillset Experience in multi-vendor Packet Core environments, with a strong track record of delivery, Solid understanding of 2G, 3G, 4G, and 5G technologies, particularly in the planning, design, and optimization Proficient knowledge of peer domains such as RAN, CS, and IP, In-depth expertise in virtualization and cloud-native network functions, with practical experience in NFVi/VMware/OpenStack/Kubernetes environments, Knowledge of automation frameworks and tools, with the ability to apply automation for network operations, Good Communication skills, Why join Ericsson At Ericsson, you?ll have an outstanding opportunity The chance to use your skills and imagination to push the boundaries of what?s possible To build solutions never seen before to some of the worlds toughest problems You?ll be challenged, but you wont be alone You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next, What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like, Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity Employer learn more, Primary country and city: India (IN) || Noida Req ID: 769051 Show more Show less